Counter Top Rock

Recently used Countertop Rock for new counters in a kitchen, and two bathrooms, and 100% will be using them again in the future. They were a referral from a friend (for whom they've done counters in two of his houses), and I was not disappointed. I received multiple quotes from other countertop companies, Home Depot, Lowes, etc, and Countertop Rock was not only among the lowest priced, they were able to get the counters installed in two weeks (and the home is about 1.5 hours outside of Phoenix, requiring additional consideration!).

Other companies quoted out 4-8 weeks, and significantly higher in cost. At their showroom in Tempe, there was plenty of great selection, and Hunter (our sales rep) was very easy to work with, and communicated well via phone and text. There was excellent communication throughout the process, and when there was a snag, the owner (I believe it's Joe.my apologies if incorrect) personally reached out to us.

Very impressed by the attention to customer service. Lastly, they did a great job, as the counters were difficult due to a "unique" design created by the original owners of my home. Seams were done perfectly, and the edges and cuts were made precisely. I highly, highly recommend this company and will be doing counters with them on my next home.

Contacted this company for a bathroom countertop & sink redo. Joe said he would send me a photo of a piece of quartz the size I needed. He never sent the photo nor did he respond to 3 messages left on his phone. If he was too busy to do a small job, a phone call to that affect would have been appropriate in my estimation. Call him but don't be surprised if you are ignored.just a word of caution.

We're about to use Countertop Rock for the second time. Hunter (I'm sorry if I messed up your name here) has been awesome. Patient, knowledgeable and zero pressure. Literally just wants to help us make our project work. The quality on our last project was great, we worked with Joe the owner I think last time and like Hunter communication is on point, prices are friggin awesome and they hustled/hustling to meet our timeline. Use these guys, you will be glad you did.

Spend the extra money and go elsewhere for quality work and service! Even if it's a small kitchen or bathroom job! Heath is terrible to deal with and highly incompetent. The sink cut out made by Countertop Rock was several inches off from the sink base cabinet and there was no guidance or help on bathroom sink faucets or drain pipes, which was an issue because Countertop Rock cuts out the faucet holes and installs their own sinks.

I bought what I thought were good faucets and drain pipes and found out they were the wrong type and Heath couldn't think of a way to fix it. After doing MY OWN research I was able to resolve it. It would have helped to have recommedations on preferred faucets and drain pipes but that'd be asking too much of an already inept individual. The installers who came to put in the countertop were nice and efficient. Hunter was communicative and as helpful as possible. This 1 star review is earned solely by Heath - Great job buddy, keep it up!

Called for a quote. Gentleman who helped me was helpful on the phone. He asked me many of the right questions. He was trying to convince to do a project i wasn't interested but we decided to look into it nonetheless to see what I needed. Never called me back. I've since found someone else to do the work.

Joe, the owner, was so helpful and gave me a fantastic deal on gorgeous granite.

Had a great experience when talking over the phone and through email with the owner. Very prompt and professional. The exact opposite could be said of his main guy, Heath. Sadly he was the one I worked with when it came to the actual job. Most days didn't show up till the afternoon. One day he rescheduled at 1pm. One day he didn't show up at all. Called and texted with no reply. Finally, at 330 in the afternoon he answered his phone to say something came up.

No apology for being disrespectful of my time. Missed 2 days of work for nothing. To top it off he wrote down the wrong measurements and I've got a counter 9 shorter than we discussed. Again no apology. I should have measured myself, before signing the contract. On the positive side, the other installers were friendly and respectful. Price was competitive.

I recently remodeled my kitchen, and based on a recommendation from my nephew, I went to Countertop Rock for my quartz countertops. This company is one of the best recommendations I have ever received. From day one it was obvious that customer service was their top priority. Joe, the owner is hands on and his staff is beyond excellent. I had a slight problem (a supplier problem) with the first piece of quartz installed and Joe intervened to make things right and assure I was happy.

I didn't have to do a thing. He took it upon himself to fix the situation. Everyone who works there has an excellent knowledge of the products they sell, is incredibly professional and takes pride in their work. In addition they were all very personable. I was amazed at how they took the extra time to clean up after the installation so you'd never know I had just replaced the countertops.

Wish I could give more than 5 stars because Countertop Rock deserves more than 5 stars. Thank you Joe, Heath, and Joe the installer. You guys are amazing. I will definitely recommend Countertop Rock to anyone who's remodeling/updating their house.

For the last two years I have been looking at counter top options from every area of the valley. I am extremely selective and particular with not only the product but who I choose to do business with. When I found Countertop Rock the entire crew met and exceeded my expectations. My husband and I are thrilled with our new granite countertops and we would highly recommend this company.

I needed new countertops and I found this place while searching many others, I've never seen such customer service it was wonderful. My countertops came out beautifully exactly the way I wanted them to. I would definitely recommend countertop rocks to anyone needing countertops.

Just had quartz countertops installed. The installers very courteous and did a great job. Counters look fantastic. They cleaned up the kitchen and garage. Would highly recommend.

I just had my new white ice Granite installed in my kitchen. I absolutely love it awesome price and amazing service. Now I know where I'll be referring all my friends and family for that matter. Thank you Countertop Rock!

We have never had other than the best customer service from Countertop Rock (Joe and his team) and have freely referred them to our friends with the same experience. Granite slabs are hard to vision as they are natural stone and do contain fissures. The installers work very hard to design those natural fissures in the layout of the countertops in order to minimize attention. Sounds like some folks end up with buyers remorse that no contractor can control. If you are that fussy, stick with corian or formica.

From the beginning we knew we shouldn't do business with them. Outside of the questionable customer service, they also managed to "lose" our order, taking an additional week to cut our granite. Once installed we noticed a huge crack where the faucet hole had been drilled. Heath came out (30 minutes later than scheduled appointment time) and concluded it was a natural fissure, after our contractor had already told us it was not.

He then proceeded to point out every natural fissure in the granite to compare, none of which were the same. I would advise using a different fabricator if at all possible. You have a choice as a consumer.

Amazing Business. Great craftsmanship, excellent quality, hands on quality service, impeccable service, and the best place in town for the best in beautiful granite counter tops! Shop here for the best.

Regarding Mr Joe Iozzi's phone experience with Counter top Rock. Counter top Rock having been around for many, many years here in the valley installing 600 to 700 jobs a year and knowing the owner Joe, this sounds suspicious. They are the most ethical and customer oriented kitchen and bath company's in the valley, if not thee most. I know of them doing kitchens for free from people who were burned by other contractors. NOTHING MATTERS more than customer satisfaction to this place and that's the way its always been and always will be.

Why would someone yell at and be rude to a potential customer just looking for an estimate, makes no sense at all?.I suppose people write what ever they feel like since its free on the net.

Service was excellent. And when the Quartz countertop came in bowed on the island, Countertop Rock stood behind their workmanship and replaced the counter. Can't say enough good things about this company.

My wife and I had a tremendous experience with Countertop Rock. It started when we met with Anthony Thomas at his office. He was extremely knowledgeable and professional. There were numerous countertop samples on site. Once we picked a sample, Anthony was able to work the installation in to our very tight schedule. The installation team came to the home on time on the scheduled day of installation and did an outstanding job.

They were courteous, professional and asked us questions to make sure the install met our every expectation. They were even gracious enough to cut a bathroom countertop that we previously had on site, at no additional cost. We could not be happier with the quality of the product, the cost, or the Countertop Rock team of professionals. We would highly recommend Countertop Rock to anyone looking for a positive, no pressure, affordable experience.

Anthony Thomas with Countertop Rock takes pride in what he does. I just built a brand new custom home and out of the numerous companies and contractors that came in, over the last 12 months, Anthony and Countertop Rock far surpassed all in customer service and delivered product. This build has been on of the worst experiences due to lack of caring and service with most of the other numerous contractors. BUT, Anthony and Countertop Rock delivered as promised.

His follow up and follow through skills, AMAZING. I am a professional who owns her own business and expect a lot out of people I pay my hard earned money to. I achieved the same high level of service with Anthony as I would give my own clients in a very professional industry. They fabricated and installed my product in a 1 week turnaround. By the way, this IS unheard of in this industry especially on a custom home of 4300sq ft with a ridiculous amount of counter space. Its only because of Anthony and Medi who care about their customers and their experience that I give them 5 Stars. Thank you for making my home beautiful guys!

Anthony Thomas with Countertop Rock takes pride in what he does. I just built a brand new custom home and out of the numerous companies and contractors that came in, over the last 12 months, Anthony and Countertop Rock far surpassed all in customer service and delivered product.

Best place for cabinets & countertops! Unbeatable prices, quality & service. I won't shop anywhere else.

Use caution when using this man. I called, explained our kitchen counter needs to this gentleman and politely asked for a quote. He then got very upset and started ranting and raving about quotes and prices. He then asked my timeline, I responded with out timeline (which by the way is incredibly reasonable) said good luck and then hung up. I'm not sure if this gentleman is aware of the number of granite/marble companies there are in this market, but you certainly can't treat customers this way and expect to have a thriving business. If this is how he treats a prospective customer, I can't imagine how he would treat an actual customer.