Graceland Windows & Doors

Not impressed with post-install experience. False promises. It's a shame; the installs went well. Would love to use them again but they don't seem to care about issues after installation. And this particular issue was their own mistake. Service: General door installation

We couldn't recommend Graceland Windows enough! They were very timely, the end product was amazing and the price was great. We are so grateful to have a company we could trust during this process. We would highly recommend! Services: Custom windows, General door installation, Window installation

We needed to have a French door replaced due to weather related damage and, of course, our door was not a normal-sized, buy from Home Depot, style door. We had a number of quotes and they were all over the place but mostly in the 'I'm definitely not paying that for a door' range. We decided to go to Graceland to ask for a quote - our fallback was that we were going to bite the bullet and have the area reframed so a standard door could fit. Graceland sent their person out to measure and the quote was much more reasonable then the other ones that we had received and it was for a door that would replace the one we had at the same dimensions.

As a custom door it took about 6 weeks to get the door in. They sent a crew of 3 people out to do the installation, they tarped and masked off the area very well, did a phenomenal job of removing the old door and refitting in the new door, replaced the mouldings both inside and outside of the doors (with caulking at the seams), and even reinstalled the shades that had been mounted on the old door for us.

When they finished they cleaned the entire area, vacuumed the work area, and left it pristine. It's literally ready for painting with no additional prep needed. We were very happy with their communications through the process, the workmanship, and the professionalism. HIGHLY recommend Graceland.

We hired Graceland Windows and Doors to replace about half of the windows in our home a couple of years ago. The customer service seemed ok. But we kept getting hundreds of bugs coming into the large windows in the front room. in late summer of 2020 we decided to let Graceland replace the remaining windows. At this time we asked to have a representative of their manufacturer NT Windows inspect our windows for defects.

The manufacturer sent two technicians to inspect the first job and found multiple places around the house where the windows had been improperly installed. They documented all of the issues in writing. So we went ahead and ordered the final set of windows. They miscounted the windows and one window did not arrive with the second order and had to be back ordered.

Then they sent a few guys to my house to fix the installation issues from the order a year or two earlier. They had failed to install seals in some windows, screws were missing in others and many of the mortar repairs had to be redone. When they finished repairing the mortar they just dumped the leftover mortar on my crushed granite patio. I had to call them out again to fix a window seal damaged during installation.

The technician repaired the seal but broke the window glass and left without telling me what had happened. This was late in 2020. Graceland sent a man out to look at the broken window and said it would be replaced. I was notified on December 1, 2020 that my replacement window had arrived at Graceland's Austin warehouse and that they would get the replacement scheduled right away.

Since Dec 1, 2020 I have received 18 emails with excused for why my window has not been replaced. I have all of them documented. I was a good customer and referred several friends to Graceland. Not sure what the problem is but this company has really lost it and customer satisfaction seems to be the last thing they are concerned about.

Graceland is top notch! This is the second time my wife and I have hired Jacob and his team to replace a window in our home, and the process was first rate. They were in and out in less than an hour, and even went above and beyond mounting a new window covering that I had purchased. First class all the way!

We love our NT windows and we could not have asked for a better experience with Graceland. Trevor did an excellent job helping us select the windows we wanted and the installation crew was friendly, professional and did a great job installing windows where other companies didn't want to (stucco). I highly recommend giving these folks a call if you;re in the market for replacement windows.

Graceland did a superb job with my home. Everything was flawless, from the selection process, to ordering, to installation. I would highly recommend these professionals. My NT windows are absolutely beautiful! Thank you Trevor and Jacob for making this one of the best purchases I have ever made for my home.

I found Graceland Windows through Yelp. As an architect and someone who has self-constructed/renovated two homes, I am very familiar in dealing with contractors, budgeting, and technical aspects of doing a job. I am happy to report that Graceland did a fantastic job. It is rare that a company of this caliber remains in the residential world of construction for long. Clarity, timeliness and proper execution are traits normally found in commercial outfits (if at all). Jacob (owner), Trevor (client service rep / window guru), Jimmy (installer) and the rest of his crew all exceeded my expectations.

They were excited to outline product options, worked with me while I pondered configurations, and executed the job quickly and neatly. I'm happy to have this opportunity to write a positive review.

Jacob and his team were great from the initial meeting to the window ordering, installation, and even working to fix some issues we found after the installation. Jacob and Dominic were very helpful and attentive to getting our project completed perfectly. We are pleased with the end result--the windows have helped significantly with minimizing outdoor noises and reducing the temperature in our home. We are so happy with Graceland's work.

We could not have asked a better experience with a window installation. Jacob and Trevor were great to work with, Dominic and his team on installation day were professional, thorough, respectful, and profficient. The end result are beautiful windows from Graceland and we love them. This hot upcoming summer will be a great test and I'm certain we will feel and see a difference in comfort and pocketbook.

BRAVO! Great service. Great prices. Nice people too! So not-the-norm today. Bravo to Jacob!