Soco Window & Door

We had Milgard windows installed 4 years ago by Soco Window & Door. They followed through on the schedule and all work was done to our satisfaction. Since then we have had to windows break after being hit by golf balls and their guarantee was fabulous- no cost and reasonably quick turnaround. Thanks, Zach and all!

I was referred to Zach and Soco Window & Door, aka Window Haus, by some friends who worked with him a few years back. I wish i had read these yelp reviews before i did business with Zach. When ordering the windows he was quite responsive, once i gave him my 50% deposit, communication stopped. I placed my order in early November. I first tried getting an update in early January.

Since January, i have been able to reach Zach exactly 3 times by phone. He has not returned a single phone call or replied to a single email of mine (of which i have sent many). I have tried working this with Milgard (the window MFR), however they have not been helpful and their standard response has been "we are asking Zach to reach out to you".of course i have heard nothing from Zach. So here I am 5 months after paying my down payment, and i have no idea when i will receive my windows, and have heard nothing from Zach.

A neighbor recommended Zach/SOCO Window after he & his crew did a good job at her house. Zach was easy to reach and responded promptly to emails, texts, and phone calls. I am confident that Zach gave me a reasonable bid and paying him was easy through an online portal. He emailed me photos of the windows they reinstalled during the process so that I could see the problems & fixes. Finally, he arranged for a stucco crew, and they worked hard and painted well too. I am very happy to have hired SOCO Windows!

Zack is a Great owner. He tries hard to please his customers. But like all businesses nothing runs smoothly. Dealing with production companies and there lag time because they are always behind. Tends to fall back on him. Its not his fault tho.

Worst customer service I have ever seen. Our windows were over a month late, and Zach originally said he would have a team to help us install all of our new Windows, which did not happen. His cavalier attitude towards our window delay was very frustrating to say the least. We had to go to the customer service people at the window manufacturing company to ever find out any info.

I would not recommend this company to anyone. Seriously. I am in customer service and I can tell you this company has no idea how to provide any. Awful company. If I could give them a zero I would. Laura Stout

Without any doubt the worst experience we've had with a window and door supplier in our 15 year history. We ordered appx $25,000 worth of windows. Zachary went radio silent on us for weeks on end holding up our entire renovation project. When he suddenly reappeared after threats of lawsuits he began to send the most unprofessional emails. He began stating that because he feared we were not going to pay, he was only going to deliver a portion of the order.

It was the most random thing we've ever heard. This group is beyond the pale. I would not do business with them again and strongly urge anyone else considering them to look elsewhere.

Be warned, this company can not be trusted. The owner is dishonest, deceitful and has no business representing Milgard. My original order and payment in full, was made January 29, 2019. After many emails, unreturned calls I made an inquiry Milgard as to the status of my order (March 22 2019). Milgard stated they had a quote but no order. The Millard rep. got involved and the order was finally received. Soco delivered the order on March 11. Milgard makes an awesome product, just find another dealer.

This company does not have the ability to handle the volume of business they are doing, and their customer service is extremely poor. In our case, their only role was to place our order and deliver the windows. Despite confirming and re-confirming the order through our general contractor, the SOCO team got it wrong and neglected to order one of our three windows.

This delayed finalization on our project by ~6 weeks, which of course cost us money, time, and sanity. The attitude we encountered from SOCO was basically 'deal with it.' No sincere apology, no offer of expediting the correction order, no offer of a discount, etc. To top off this very negative experience, one of our windows was missing a small bit of trim.

It took SOCO several weeks and multiple follow-up requests until we finally got the piece just today. I understand that all the trades and suppliers are extremely busy right now, but that's no excuse for dumb mistakes and a bad attitude. Skip this company; they provide no value (quite the opposite), and they're kinda jerks.

Got a quote and they were much higher than other companies didn't do business with them.

Met with Zach and looked at plastic color samples because my windows are not white. We found one a shade off and chose it. Once they are delivered they are not the shade of the plastic piece he showed me (see photo) they are white. He now has a brochure with the color I ordered which is not even close. I think he mixed up color samples and is not willing to correct that mistake.

I own a lot of properties. I branched out to a new vendor and wished to God I had not. DON'T TRUST THIS GUY. I HAVE LOST THOUSANDS OF DOLLARS AND HE DOES NOT CARE OR TAKE RESPONSIBILITY. SHADY.RUN.TOO SMALL OF A BUSINESS TO HANDLE A COSTLY MISTAKE.

The owner met with me to review the architect plans. He's sharp and understood the project needs quickly. We specified the windows; even changed one to a standard size to decrease price; the order was spot on; delivery and screens were smooth. I recommend SoCo windows for window orders big (they did the Alamo Drafthouse build-complex on South Lamar) and small (my house).

Soco Window & Door in Austin, TX is the absolute worst business in the country. They gave our contractor a quote for exactly 4 weeks. Our contractor confirmed this four times because our framers had a limited window to work our job. The day before the windows were supposed to be delivered, we were notified that it would be two additional weeks before they could be delivered.

On the "new" delivery date, the windows never showed up. Instead, they were put on a truck to west Texas and arrived mid-afternoon the following day. Furthermore, they didn't come assembled and we were told that Soco would charge additional fees to come out to assemble them. Throughout this process, our contact, Max, was unreachable and never returned our calls. This isn't a business, it's a joke.

Requested a quote online. Got a phone call from very polite guy saying he will be sending someone to take a look at my windows and will provide me a quote. That guy was supposed to show up at 3.30pm, 3.45pm no call/no email/no text, 4pm I get a text from the guy saying he is in traffic and won't be able to make it; never bothered reschedule appointment. Would not recommend this service.

We had Soco Window and Door replace all of our bedroom windows (7) during our remodel, and it was a terrible experience. The installation was extremely shoddy, one of the windows was completely the wrong size, and one of the sub-contractor installers called us multiple times afterwards asking us to pay him some money directly because Soco had never paid him. Extremely unprofessional operation; I would not use them again.

At the end of April, we ordered 2 windows and a sliding glass door. There was a 8 week lead time on the door, and the wrong door delivered. One of the windows had a solar screen ordered with it. The screen did not arrive. We were told it had to be reordered, and would take 8 weeks. 90 days later we again inquired about the screen we had paid for, only to be told it had been delivered; just not to us.

We are still waiting to be "called right back" with a disposition. We never get called right back, and 6 months later, still no screen. SoCo has good quality products, but a really lacking sales force, and no follow through at all. I suspect most of the other Yelp reviews are what the sales staff spend their time doing.

I would absolutely not recommend hiring Soco Window & Door. If you decide to take the risk and hire them, I would highly encourage you to go into it very cautiously. If anything goes wrong, do not expect them to take it seriously and do not expect them to go the extra mile to make things right.

I has SoCo put in new windows and the installation was done well, but the process getting to that point was a bit of a problem, because communication about any delays was sketchy at best. But the work was done well and they cleaned up after themselves. I thought I'd give them another chance and had them install a door to a garden studio. During the initial consultation I was not asked about a lock in the door and I called them a few days before delivery of the door if the would put in a lock.

I was told "Yes, we can do that". I was given a key to give to the installers. But the installers never had a lock to install. I was told the lock would be here in a few days, maybe a week. I left the country for 5 weeks, my son was here. Nobody from Soco ever called to follow up about the lock installation. I came back 5 weeks later and to my dismay noticed that no lock was installed.

I called Soco and they told me they contacted the manufacturer to contact me, which apparently did not happen and nobody from Soco followed up. After I called them upon my return, they assured me they would contact the manufacturer and would call me back shortly, nobody has called back yet. The only consolation I have ist that I have not payed the invoice completely. To sum it up: the work is good, but communication and follow up is lacking badly.

I enlisted Soco to replace an exterior door to my house. Zach and the ordering process was unremarkable, he was helpful ans the order was placed with no issues. I called a couple of times to check on the order, I expected a little more proactive communication on the order status from Zach. The door was delived to the house and the installer realized the door opening would need additional work before the installation could proceed.

This was not recognized when the Soco job bidder came over the first time. It may have been impossible to see until the trim was pulled, so I don't harbor any issues for this unexpected step. Bacuase it was more involved, the installer said he didn't have time to do this that day, so we had to reschedule. The installer was friendly, but it was a little odd that he made a pitch to me about a diesel fuel additive that he sold ( I have diesel car).

He just came across as a little creepy and pushy to me. I rescheduled and the installers came over and got the door in. The threshhold of the door and the wood flooring did not match up with the interior wood flooring. When I pointed this out I was told by Zach that was a flooring company issue and not his problem. I was not satisfied with his response to this foreseeable issue.

The quality of service and workmanship of installers on my job were below my expectations for an expensive door. Lack of proactive communication is another area for improvement for Soco. I have other doors in my house I plan to replace, but am not going to consider Soco at this time due to the issues I mentioned above.

Good windows, horrible install on my late 2013 project. You might be okay if buying just the materials but I would avoid having them install unless their crew has changed. Or be very meticulous in first meeting with the project foreman that will be onsite during install and get in writing the series of installation steps, that the foreman will be there the entire time, who on his crew is installing what window, and cleanup all documented and agreed to with monetary penalties for not performing those steps.

I enlisted Soco to replace an exterior door to my house. Zach and the ordering process was unremarkable, he was helpful ans the order was placed with no issues. I called a couple of times to check on the order, I expected a little more proactive communication on the order status from Zach.

I have used Soco for windows and doors on multiple investment properties and have been impressed with the service and prices each time. As an investor, I usually have a strict budget and they work closely with me to make sure we can stay within that budget. As one other reviewer also mentioned below, Zach was honest enough to let me know one time when there was a product that I could get cheaper somewhere else.

The other owner, John, is very knowledgable and also personally came out to get window measurements and then came again to hand deliver the windows when I was ready to have them installed. In the construction industry there are a lot of companies out there that are not trustworthy, so when you find a good one you keep them close. Soco will always be my first choice for windows and doors in Austin!

I am repeatedly super impressed with this company! Soco has replaced over 20 windows & doors in my investment properties and I plan to use them on every future project! John and Zack are a pleasure to work with. They are honest, straightforward, dependable, and just great people. They take their time to answer all of your questions and are happy to give advice/input. John helped me plan out new windows for an entire house and he had great input on window placement, size and type.

Thanks to the gorgeous new windows, the house looks spectacular. Did I mention their pricing is very competitive? Their bid beat out all the other companies I contacted. Thanks again guys and I look forward to working with you again soon!

I called to have someone come out and look at a door I need replaced. I got a call back within a couple hours and was met with complete honesty! Zach said he probably wouldn't be the guy for the job but gave me a recommendation for someone else that could help me. I made sure to tell them SoCo sent me! I appreciate him being upfront with me and will definitely come back to him when I need other help in the future!

After a year of trying to save money on my original wood 1950's windows with new glazing, window films, replacement panes, screen repairs, and new paint, I realized that I never wanted to open my windows! The difficulty of opening the windows due to sticking or for fear a window pane would break from too much force, kept me enclosed all year round.

And after a drafty winter, I realized that there are limitations to single pane windows that no amount of money & super-duper space age films could fix. The single pane would never be able keep the winter cold & draft out and would never reduce the sound. That's when I decided to investigate replacing my windows. I was impressed with what I had read online about The Soco Studio as I wanted to work with a locally owned green business that carried a variety of windows. First, I met with a co-owner and salesman, Zach, at my home.

He brought window samples and explained the benefits of each type of window material and it's energy efficiency. He was careful to stick to my budget as I didn't want sticker shock. Once I felt comfortable with the initial estimate, I went to The Soco Studio showroom so I could test out full sized windows, try out different locking devices and see the ease of cleaning each type of window.

While in the showroom, I was able to meet all the employees including the installer, the office manager, and their 4 pawed office mascots, Barley & Kol. After selecting the window frame color and options, Zach came back to my house with the installer, John, double checking measurements and details of my order. This gave me the confidence that everyone was onboard with my project and no surprises once they returned to install.

The installation was quick and painless with no surprises. Once the job was complete, Barley the Dog gave my house his final Paw of Approval. And if that wasn't enough, the original windows were taken to a reclaim facility to have the materials reused and not off to the dump. Not only do I have the best looking house on the block due to my swanky new windows, I have the most energy efficient. I'm looking forward to lower energy bills and can now easily open my windows when the weather is nice!

Zack and John have been a delight to work with. They saved us from the 'pit of doom' working with another window contractor who took our money and never placed our order. Everything about our experience with SoCo Studio has been extremely professional and we're so grateful we found them. They went above and beyond to keep us comfortable and informed. It's clear they care about what they are doing and their positive energy is infectious, (it's the sort of bug you're not afraid to catch)!

Their showroom is also fantastically helpful and they will spend a great deal of time walking you through the different products while being thoughtful of your pricepoint. Don't forget to take a moment to say hello to Kul when you go by the showroom. They are the only window company that I could wholeheartedly recommend all around and I would do so strongly.

New Construction, Replacement, big project, small project, on a budget or looking for top of the line, they will take great care of you. We look forward to growing our relationship with them.

After a year of trying to save money on my original wood 1950's windows with new glazing, window films, replacement panes, screen repairs, and new paint, I realized that I never wanted to open my windows!

I recently had my old aluminum windows and patio door that were installed over 30 years ago replaced with new Milgard windows and a new patio door from The Soco Studio in Austin. I did quite a bit of research on the internet about available replacement windows and doors and I chose Milgard because their products are made in the USA, offer high quality, look great and come with a full lifetime warranty.

I later found out that Builder Magazine has named Milgard the Brand Leader in Overall Vinyl Quality for 2012 and several previous years. They even won a design award for the window closing mechanism. Zach, one of the owners, came out to my house and told me about the different options. He was very professional and there was no pressure to make a quick buying decision.

I selected the Milgard Tuscany Series vinyl windows. These windows come with dual glazed insulated glass and various other options including tempered glass. After I selected all the options Zach sent me a detailed quote for the entire project to replace all windows and the patio door. After I was ready to get the project started, John, one of the other owners, came out to take the final measures and to show me a sample window of the Tuscany series.

We also discussed the options for the window sills and trim. John recommended African mahogany treated with teak wood oil because it would be a nice contrast to the white windows. John told me that The Soco Studio has the all wood pieces custom made by a local mill and they can offer the sills in various other wood types depending on the design of the existing interior of the home.

After The Soco Studio ordered the windows it took around 2 weeks to get them made and shipped. They had a very professional crew deliver and install all windows within a couple of days. Everything went perfect. Since this was a remodel and not new construction I was concerned about a big mess inside the house from the install but the install guys created no mess at all and cleaned up after themselves.

The new windows look great! After the windows were installed John came out to bring me the wood for the sills and trim so I could apply the teak wood oil. A week later he came back out to install the sills and trim. He was right. The African mahogany looks stunning against the windows. In fact I like the African mahogany so much that I am in the process to replace all the floor boards in my house with the same type of wood. Needless to say buying my new Milgard windows from The Soco Studio was a great experience and I would definitely recommend the company to anyone looking for new windows. Zach, John and their crew are all very professional and go the extra mile to make sure everything is done perfectly. Thanks for a job well done!