Timely Electric

Luke B. and his assistant, Justin, were extremely professional, competent, polite, and considerate in thoroughly explaining every detail that had been checked with my heating/ac system. I appreciated their time spent in going through each item in easy to understand language. There was no pressure exhibited in mandatory repairs in Luke's assessment of my system. Both young men are truly an asset to your organization.

They are quick to help, last year after my system broke. Took advantage of the deal and replaced my old with a new system. The company is no joke just like there commercial says, "Always on time or you don't pay a dime." They are very prompt which I like and value. Today was our 1 year maintenance and our tech Joe was great. Very professional, down to earth dude. I liked One Hour so much I referred my Mother in-law and she upgraded her system with One Hour as well.

I can't say enough about how great this experience has been with One Hour. Right from the start, you could tell it was going to be a different experience from other HVAC companies. Manny spent an hour measuring, checking old equipment and then explaining everything in an understandable way. The installation crew was fantastic, they kept the house clean with drop clothes for everywhere that they were walking and cleaned up after done. All in all, a great experience!

They were very easy to work with and get the right day for them to come out. We were having insulation done in the attic that their service tech could not be performing work. Once the tech arrived he was very polite and professional the entire time. Willing to answer questions and explain what he was doing and why things failed. Would definitely call this business back for HVAC issues and recommend them to anyone.

The customer service rep, Brittany, was helpful & kept me in the loop for the exact time frame. She was even able to get an earlier time. Angela, the tech who came to do my troubleshoot & repair was excellent. She made sure to not only FIX the issue, but she was also determine to identify the cause of the issue. She was courteous, professional & knowledgable. This was in the midst of our recent snow and timing was important as the temp dropped.

My advisor was able to show up early. He was very friendly, knowledgeable, I felt he was very honest and did not try to upset me on more than I needed. I was shocked to know my install can be done the next day. Chris Kitchen did a really good job and made the experience less stressful that I expected it to be. Services: Install heating system, Install AC

I noticed the house would not warm up. There was no air coming from the vents; the thermostat showed the aux heat was on and the system powered up, yet the heat pump was off. I figured it was an air handler issue; I tried to turn the fan on. It wouldn't, not good with the cold temperatures right now. So I called One Hour and they set up an appointment for me the next day.

They called me at about 2000; the same day I called to make the appointment, to say a tech was in the area and asked if I'd like them to stop by. Cold house, no heat, no brainer. Sure, come by I said. The tech arrived at the house, I think it was around 2030. He introduced himself and I explained what was going on. The tech went upstairs to the attic to inspect the air handler.

Some time later, he came back downstairs with photos and a video of the problem. The blower motor was seizing and shorted. He explained that the main office was trying to locate a replacement for the unit. It turned out they were not going to be able to get the parts that night, so he'd make a follow up appointment for me and come as soon as the part arrived.

This was about 2200. I said thank you; I assumed no parts available at that time of night. I received a call about 12 minutes later saying the warehouse in VA Beach has the part. The technician can go pick it up, return, and install it if we want him to. Mind you, the wife is next to me listening, shaking her head up and down, saying yes. He arrived around 2312 after picking up the part.

He went upstairs, removed and replaced the shorted part. He was done by about 1206. The technician was upbeat, professional, and polite; they always are anytime I see them. We have heat, happy wife, happy life. All ends well. Thank you Joshua.

I had my semi annual comfort club appointment with tech Andrew Sabatino. He was extremely professional and how he conducted himself throughout the process. He explained everything to me so that I could easily understand and recommended services or products in a straightforward manner. He was a good sport working around my dogs and never showed any signs of frustrations with them. He is a true asset to the company and he has a promising career ahead of them in this industry. Five star service!

We had a furnace and AC installed in September of 2020. Oct of 2021 we experienced no heat coming from the furnace. The first technician came to our house, but could not replicate/diagnose the problem. He assured us the system was operable and charged us the $70.00 dollar diagnostic fee. That same evening our furnace would again not ignite, so we called them back.

The woman we spoke with was utterly rude, had no estimate of when anyone would be available to come back to our house. Granted, we pay into the "comfort club", and had paid the technician earlier that day. This apparently did not matter to them. We finally got a call back the following day. They sent the same technician who again, could not resolve the problem and wanted another $70.00 diagnostic fee.

We refused to pay. Long story short, it took two more technicians on two separate days to come out to diagnose the problem. Bad gas valve. $398.00 later, plus the initial $70.00 diagnostic fee, and a couple 54 degree nights in our house, and the problem was resolved. We were 1 month out of our parts+labor warranty on a brand new system, but that doesn't matter to this company.

They will not work with you. The final technician even admitted he'd never seen a gas valve go out on a system this new. But we got stuck with the $470.00 bill and 3 days off of work. Good times.

I joined the One Hour Club last year to save a few bucks on a repair bill. I thought the cost at the time about 12 dollars a month would hardly be missed. They promised a professional cleaning and check up at least twice a year. Got my first appointment made for the check up and Rob showed up yesterday to do the work. I was absolutely floored by the entire process.

To begin he was extremely professional and went over the things he intended to do. He also asked if I had experienced any issues that might need extra attention. He then tore into my unit with the skill of a piano tuner and cleaned and inspected every square inch. We had quite a crowd of family over and everyone was admiring the way he polished my machine to a like new condition. They all thought I was spending a fortune and couldn't believe the price until I shared the bill. All 000 zeroes. Thanks Rob and One Hour for the expressive job!

Just wanted to let everyone out there know that we had some work done on our home by Timely Electric- Mr Chuck Donahue and One Hour Heating and Air Conditioning- Richard Lepley. These two men were very professional and really did great A-1 work!