Smith & Keene

I was really pleased with the services of Smith and Keene. I saw an ad on TV for a special they had on their Ductless AC Mini Split systems and called for a quote. They were at my house on my scheduled time for a quote. It was a pretty simple install in a Sunroom on my house. They scheduled the work to be completed within a decent time frame and kept me informed throughout the whole process from when I received my quote until the work was complete.

I was happy with their work and their professional courtesies. Needless to say, my Sunroom is very comfortable now. The AC system works as designed and I feel confident in calling on this company for support and future needs.

After losing power a few times since we bought our home, we decided to invest in a whole-home back-up generator. We got a few quotes and didn't go with the lowest one but with the company we thought will give us the best service and support. Little that we know, we made the wrong decision. 8 months and $13,500 later we got back home last night, around 9 pm, from a trip only to find out we had no power in the house.

The generator Smith and Keene installed didn't start automatically as we were promised. I called Smith and Keene this morning to have them come and check it and their next available appointment is in 10 days. I explained the operator this was a warranty job, but she couldn't care less. I guess knew paying customers are more important to them than warranty work.

AMAZING! If I could give 10 stars, I would. Smith & Keene is a top notch company! When our AC and heating system suddenly quit of "old age", they were quick (same day) to come out and diagnose the issue and make recommendations.and we were new customers. We had estimate for new system by end of day. SInce there was a heatwave coming and we had no AC, they provided two window AC units to use until the new system could be installed.

Who does that anymore - we were blown away by their customer service from start to finish! The new system is in and the techs who performed the two day job were friendly, knowledgeable and prompt. If you are in the market for AC or heating system replacement, do not look any further than S&K. Their pricing was half of what another "local company" would have charged for the exact same Carrier system. We've told all our friends about our wonderful experience! Thank you to the Team at Smith & Keene!

Critical: Professionalism Received this bs letter telling me to "renew" my membership for $200 to "continue" receiving benefits but I have never had a membership or subscription with this company. I would never and will never do business with a company that engages in this kind of misleading/fraudulent "marketing" you should be ashamed of yourselves

I just had my stand-by generator installed, S&K was a pleasure to work with. From the start with Chris through installation with Alex & Mike for the generator delivery and gas line install to Rick for electrical and final. All the services were run perfectly, a real quality professional job. The guys were very respectful, friendly and knowledgeable. Looking forward to see the generator work as well as the installation did.

My daughter's apartment complex is in the process of replacing the hvac units. I want to recognize Troy for his professionalism, efficiency and courtesy today. He explained the process as he was going along as well as showing the completed work. The difference between the old unit and new is like night and day. I highly recommend Smith and Keen for anyone needing replacement. Thanks again!

Poor quality, incompetent techs, and lazy company! Our home built by Stephen Alexander Homes had Smith and Keene install HVAC, plumbing, and gas lines. We have a furnace duct leaking when it rains, and they don't know what to do about it and the tech told me that he doesn't get on roofs so he can't check it out. Everywhere the plumbing was installed in the slab had to be Jack hammered out and moved because they buried it all in the wrong locations per the house plan, which caused damage to our foundation cinder blocks.

Neighbor had her gas lines leaking for months that they installed and a leaking drain pipe, which they only repaired the hole with putty. They didn't wire our heater correctly, so when winter came our upstair's heat wouldn't come on, this is the only problem that they have been able to fix in our home. We also have a drain pipe smacking against our fiberglass shower when water drains in it because they installed the drain right up again the shower wall. Nightmare after nightmare!

The workers were exceptionally friendly but professional. They made sure my house was protected from and debris or dirt. They worked diligently and each trip up/downstairs I got a smile or hello! Patrick and Jonathan came by petiote check on progress. The head in charge was very patient explaining everything new to me and helping me set my new thermostat. Such patience and kindness and professional standards makes me glad I had S & K.

Installed a full home generator. Ricky, Troy, Alex and team were professional and kept me abreast of the installation progress. I had considered others through the estimation process and selected Smith & Keene based on cost, service quality and experience. I would recommend them for your home generator needs. Service: Installation

I am trying to respond to your response to my experience, however I could not do it, so here it is. We paid over 7,000 gram in a brand new out side unit back on 2017. Because both units were not replace at the same time I have to spend another 9500 AGAIN! Because the unit at the attic burned and messed up the one outside with no way to be fixed and since you guys didn't recommend to replace both at the same time I was with out heat for 5 days.

I had tried to call several times even before the unit got buen however I NEVER FOT A HUMAN BEEN ON YHE PHONE! my husband David Williams have left PLANTY! of messages with out NO ONE EVER GETTING BACK TO HIM! so I DO NOT RECOMMEND YOU GUYS TO DO NOTHING FOR NO ONE! since my experience was and has been HORRIBLE IN EVERY WAY!

Everyone involved in the installation of my Rheem heating and air system were very professional, friendly and did an excellent job from the time they arrived until the last piece of debris was removed. Very pleased with their work. Roy Leary Services: Heating system installation, Thermostat installation, AC installation

Great experience. Sales guy Todd was informative and made the the process smooth. Instal crew made quick work of the instal of the new system with no lack in workmanship.

Great customer service! I had a small hiccup with my heat pump replacement order but Smith & Keene made it right and I appreciated them doing so and the guys who came out for the install were very professional. Service: Installation

Smith and Keene recently installed a new heating and air system in our house and we couldn't be more satisfied! From the expert advice of the salesman to the professional installers who took great care in protecting our home during the installation, completed the work in a timely manner, and instructed us regarding our new thermostat, the entire experience was the best! Gordon and Karen Perrotti

Ricky Philips did an outstanding job at installing my Honeywell generator. He was on time and keep me informed of the process. Did a great job. Service: Installation

Very patient and informative people. I'm a first time homeowner, and don't know all there is to know about AC units. They worked with me and helped me find the best option for my new home. Services: Installation, Thermostat installation, AC maintenance, AC repair, AC installation

The installation was very competently priced and they did an outstanding job. The salesman was so helpful, and the installers were quick but thorough. I highly recommend this team that replaced our ac/heat pump unit. Services: Installation, Thermostat installation, AC installation

Not recommended this smith & keene repair & service to anyone. Be aware! You will be hooked after you called them. Be prepared big money to give them for nothing and zero resolution once they come to your house! This company (and its workers) just try to make $$$, they're not honest of service for any thing that related to your house HVAC. My system was installed by this contractor several years ago.

The new installation was fine as several years ago. But the repair/service from smith & keene is very bad. I called them and a lady in office hooked me up with a tech on the field. He came to my house and checked why my Carrier Infinity AC not working properly, because there is no cooling air coming out inside the house. After he open the outside AC panel and touched pipes around the unit, he told me that there is hard to find the problem and right now the AC unit working fine!? Approx about ten minutes checked he put the panel back and he was not even come inside to check other AC's related components, he asked me for $89 of service call (?) without any result/resolution!

After paid him with CC there was no paper or receipt for me. He told me he'll mail hard copy to my address then he left. I checked account in my CC and the charge was already posted. I waited over a week but there is no receipt by mail, nothing and I had to contacted the office. Currently, I still don't have invoice receipt that smith & keene charged me for a tech person was unable to find error on my AC.

Avoid this company. Try to find the other vendor with good knowledge and honestly working that help customers to resolve HVAC problem. Not just come then go. This is bad habit of service. This contractor come to customer's house just for one purpose: collect free money from customers; once they stepped on your property they will charge right after every 10 to 15 minutes without give customer advice, even thing(s) they are unable to identify the symptom on HVAC. (Addition information: One week later, I had other different and trusted HVAC contractor company from other area came to my house and checked the entire system, he used his multimeter and other digital gauges to read/check electrical components, gas coils, checked inhouse thermostat, inside coils/tubes, air filter, drainage pipes, etc. and he found that the capacitor inside the outdoor my AC unit needed to be replaced.

He explained to me that there are six major problems that the AC unit won't cooling air inside the house. He did replaced the capacitor in the next few days (this part needed order) and charged me one time with fair price (as he came to my house twice)). My AC unit is running and producing the cooling air very good now, but this result because of without smith & keene involved!

We got the air scrubber about 3 weeks ago and it has been wonderful! Our technician Brian Buss was great and he educated us on the benefits of having the air scrubber and it has made a huge difference in our home.

Ten years ago, I bought a Trane from Smith and Keene. The salesman explained everything and the delivery and experience was excellent. The service after the sale has been responsible and the technician, Dennis, is considerate, on-time, and above all well trained.

For those who are looking for HVAC services, waste no more time and and call Smith & Keene! I had a pre-existing HVAC heating issue for 3 years! Multiple technicians came, diagnosed with no permanent results.

After years of hand wringing my husband and I finally decided to replace our 1970's era oil boiler with a natural gas boiler and Smith & Keene did a great job. They were patient with us throughout the sales process and Todd did a great job helping us understand our options.

Great service team. We have their annual servicing contract. They are always punctual, courteous, and highly efficient. We recommend them highly. Also, we took advantage of their special water heater replacement recently as ours was nearing ten years old.