Caruso's Floors

Great service, excellent facility for chosing products. Tammy was very helpful and clearly had many years of valuable experience during our initial visit. Kirsten had to take over her talents continued our great experience while providing bid, scheduling and guiding the process along. Thanks to all! Caruso's came very highly recommended and now I know why.

I can't rave enough about the fantastic service by everyone (particularly Sharon), quality of carpet, and the outstanding installation by Eugene. If you want a meticulous, thorough installation done right the first time and with care, go to Caruso's and talk with Sharon and request Eugene. I would have paid more to have this level of service but they are very competitive with others yet also offer the highest level of installation missing from other carpet dealers. I wish I could give them 10 stars!

Placed a special order on two types of flooring, Kirsten mixed up our order giving us way to much of one type and not enough of the other, Carusos refused to return this product, so we ordered more flooring now with some extra and the seconded time around they, again, refused to return our excess material. Don't recommend, take your money to place that wants to accomodate your needs and fix their mistakes. You might be out hundreds of dolors like us.

Always quality products at a reasonable price. Personal service and knowledge are always helpful

Displeased with Caruso's to say the least. We began by placing an order for two styles of vinyl flooring with an employee named Kirsten, who ordered the incorrect quantities leaving us with not enough of one style and too much of the other. We trusted them on the quantities and left the store, planning our install for months in advance. They would not let us return the incorrect overage of flooring, leaving us with hundreds of unusable product.

We were subsequently forced to order more of the style that was shorted, and pay out of pocket. From that order we ended up having one case too many, which they also refused to return. Even more money down the drain for seemingly no good reason. Staff was unhelpful and extremely rude. And good luck calling for any questions or information regarding your order, they will always tell you that someone is out of office and they will get back to you.

Sometimes they will, and sometimes they wont. Overall the business seems very disorganized and poorly managed. We will definitely be steering clear of Caruso's for any future renovation projects, and would advise anyone that they do the same. Instead I would seek out a company that is willing to put customers above their wallets during a pandemic, and right their wrongs. You could end up hundreds of dollars out if not.

Great customer service while in store. Able to take multiple samples home multiple times to help us find the perfect floor. The staff that measured and the crew that installed were all professional and fast. Great quality products, great service and warranty on the labor. Couldn't be happier!

Wide selection of flooring. Sharon the manager was great to work with. Very informative &knowledgeable. Flooring sales done right. Non- pushy! My kind of sales person!

I recently built a new house and had Caruso's Floors do all my tile, countertops, hard wood and carpeting. I was great to use a local company that seemed to truly care about my project as much I did. I would highly recommend Caruso's to anyone in the market for flooring, counters or tile.

I saw an area rug in their window and really liked it. I went back later with my wife and she fell in love with it. It was far less expensive than I expected, especially for the quality. They gave me a sale price a little early, and held it overnight. This company has been here a long time, and my experience explains why. Fair prices, high quality products, and very friendly staff. We'll be back!

While their selection is impressive, their customer service and friendliness is not. Across the board I have been met with less than courteous behavior, both our tile orders were screwed up and delayed, and the responses were snappy and discourteous. We are finishing our remodel with another flooring company.

Great service from a great family! We had so many style and options to choose from, and they help with all our flooring needs.

Great selection of tiles compared to Home Depot / Lowes. They have anything you could ask for. Had Erin help me out with a shower & a fireplace project, and was very happy with the tile I picked out, and the service she provided. I would definitely go back again.