Benchmark Air Conditioning

Came out to do an estimate and ended up adding an additional charge without clarifying what they were actually doing. Then they still have yet to send a quote to us for the work that needs to be done and it's been nearly 2 months since the estimate. They need to work on their communication big time.

After reading reviews I thought this would be the best company to contact to inspect my A/C and ducting and write a clear and concise invoice. Because I was trying to get a second opinion for my warranty company I needed Benchmark to complete an invoice of both my A/C and ducting. The A/C report was done promptly but on the same report details on the ducting were neglected and I needed clarity and promptness on both for my warranty company in which I was clear to mention the importance of this report to my serviceman.

From personal experience I know in order to remember details about an inspection a prompt report is necessary and notes should be taken. I did not receive and update to the invoice even after a month and a half of contacting, so I hired another company and they accomplished what I needed promptly so I could submit the information to the warranty company.

I asked for a refund which I thankfully did not receive any hassle over. Nichole the woman who I spoke to many times over the phone for updates was the best part of my experience with benchmark. I cannot recommend this service based on my above remarks, but I do recommend Nichole for her professionalism.

Benchmark installed my HVAC and new ducting 20 years ago. They have cleaned, service and repaired it on a semiannual basis. Keeping the unit in top condition. They respond quickly and professionally. Good pricing, excellent technicians. Aaron Galloway was today's technician. He found the problem, explained an improved filtration system that was only slightly more than just changing out the existing internal filter. No hard sell, explained and let me decide. Thank you Mike for a great company.

Benchmark has installed two mini splits for me and serviced my 5 ton unit. Since the install of mini splits my PG&E has dropped by almost 40%. And house Has never been cooler at a fraction of the price for use. Will never purchase anything thing but a mini split by Mitsubishi. Great units and warranty when installed by Benchmark you receive a 15 year warranty. Very pleasant staff to work with at Benchmark Mike, Nicole, Darrel, and Arron always give you 5star service.

I've used Benchmark Air Conditioning in Bakersfield for a number of years and have always had a positive experience with them. They are always prompt with their scheduled times and provide honest feedback for any issues. The Benchmark employees are all very experienced and knowledgeable technicians, and have wonderful personalities as well! The Benchmark team really knows their stuff and easily demonstrates their ability to quickly identify and successfully resolve issues. Benchmark recently did a new A/C installation at my residence, with Darrell and Ken as the lead technicians.

Good communication, a solid work ethic with high quality work was evident throughout the whole process. I would highly recommend Benchmark Air Conditioning for any work that may be needed. They are simply outstanding!

I have used this company twice now: once for emergency AC service in the summer to replace a faulty AC condenser, and once for my fall heating system check-up. Both times the service technicians were friendly and knowledgeable. Ken W. performed a system check and explained the issues with my AC before repairs. Aaron G. came to complete my fall heating checkup and gave me great information and explanations about ways to make my system more efficient and save me money! I would recommend this company to anyone who requires punctual, knowledgeable, professional service and is looking for a legit company to do business with.

Aaron G. was very professional and personable. He answered all of my questions thoroughly without talking down to me or being dismissive, which was great. He made sure I was happy with his service before he left. My case manager, Nicole, was also very helpful and professional. I happily and confidently recommend them both and Benchmark Air Conditioning.

Benchmark AC office staff communicated quickly when the technician would be a little late. I really appreciated that. While Ken was there working, he was very respectful, professional, informative and helpful. Benchmark is how business should definitely be done. I'll continue to use their service and recommend them to friends and family.

Benchmark came highly recommended by a colleague who has used Benchmark for his ac/heating repairs and needs for years. I couldn't agree more with this recommendation. My company's experience with Mike and his team at Benchmark was great. Mike quickly assessed our broken ac/heating unit, gave us a very reasonable price to replace the unit (which was very old), and arranged to have his technicians install the unit on the Saturday of the same week we first contacted him since we have students present on weekdays and therefore couldn't have the installation happen during the week.

The technicians showed up exactly when they were scheduled and did an excellent job installing the new unit. Mike and his team are highly skilled and knowledgeable, honest, professional and responsive to client needs. We will happily use this company for our future ac/heating needs.

We had an excellent experience having a brand new AC unit installed by Benchmark. All of our technicians were friendly, communicative, professional and efficient. We were home while they worked on installing and our 4 yr old son was very inquisitive of the work they were doing and Ryan and Aaron even took time to chat with him here and there while they worked which I thought was really nice of them as well.

Super professional service. ON TIME! Which with many of these contractors and services is not always the case. They were extremely educational telling me what was going on from the science side of things regarding the AC units we had.