Floyd Total Securit

Super friendly and easy to work with. Able to make keys from codes alone. Very reasonable pricing

I used this service for years until they were purchased by Per Mar took over. When I contacted them about sensors not working and many false alarms they wanted to charge a lot to come out to service their faulty equipment. Then they renewed my contract without notice. When I asked why they just cut my service off without notice. Poor customer service.

We purchased a business that was using Per Mar Security. We have been calling for a month to get an account set up and take over the security services for the business. People either don't return my phone calls or follow up. I'm extremely frustrated and don't recommend this company.

Full service lock shop, they do residential and commercial lock work. Friendly folks with lots of knowledge you don't find anymore. They even sell, open & repair safes. Never had a service call from them but they've been around for decades.

Several times we had the alarm go off (accidentally thankfully) and they never called. In discussions with Per Mar they said they'd have a tech guy call and schedule a home appointment - nobody ever called. After calling back twice to find out what was happening I only got voice mails - no one EVER called me back. NOW.after cancelling they will not refund the balance of the last payment. Multiple emails and all I get is "a credit will be made to your credit card" and now it's the ol' standard "the check is in the mail". RUN don't walk away from Per Mar

I thought Floyd did a great job. I was always able to reach someone. Now with Per Mar taking over Floyd, you can never reach anyone. You always need to leave a message and they do not return your call. They e-mailed and said the best way to reach them is through e-mail. I don't want to do that. I want to speak to someone. I'm very disappointed and plan to search for another company.

Setup a free consultation visit as we were still deciding if we wanted to change any hardware in addition to the locks. Technician was on time, we showed them which doors we were thinking of changing the locks on. Left the room for a work call, and when we returned all the locks had been replaced and they requested a credit card for the bill. I called the office to discus the miscommunication and fees to change out the hardware if we decided to do so.

It was confirmed that the paperwork said "consultation". There was no discount or savings if we decided to changeout the hardware, even though the error was made on their end. The feedback was also not received favorably. Seemed to do good work, but beware they may proceed without permission and then expect immediate payment.

I acquired two antique pieces of furniture which locked with a skeleton key. I called a locksmith, the tech was very friendly but couldn't help me. He recommended Floyd's because of their experience and reputation with old locks. Today Craig came out, diagnosed the problem and used his Dremel to refine the key and pouff magically opened 11 locks! This (middle age) gentleman has never done any other job.

He was professional and extremely punctual. I'm thankful skilled people are finding companies who value them. We had already decided to use their parent company Per Mar for home security. We had a similar great experience. They beat ADT on professional knowledge, expertise and price. FIVE STARS!

Moved to the cities 4 years ago and decided it would be a great idea to install a security system so after a bit of research we decided on Floyd's Security. They were amazing. Always quick to answer any questions and make any fixes to the system if there was a problem. Then they decided to sell and along comes Per Mar Security. Since they have taken over I've had nothing but problems.

System failures, taking forever to get back to you, making excuses, technicians that don't know the system, having to deal with someone over the phone that's out of state who can't help, and just all around not the company they bought out. I recommend if you need security then avoid these guys like the plague.

The equipment works well. Some of the employees who carried over from Floyd continue to provide good service. However, since Floyd became Per Mar, the general level of service and responsiveness is lacking. I have called on three separate occasions for different reasons, and each time was told someone would call me back shortly on that same day. Each time, I had to call back myself.

One time I had to call back three times over the course of two days before the ticket was escalated to "critical" which is apparently what's needed to get someone to call back. Even then it took a full day. Floyd was far more responsive, always resolving issues immediately.

Per Mar has been an excellent company to work for. I started off as a security guard and within the span of a few months worked my way up to running one of their biggest sites in the area. They will definitely reward you if you put in the time and effort.

They installed an alarm in my house and have provided excellent customer service since. I used them to replace a different alarm company and I couldn't be happier

We had to have our ancient alarm system upgraded. Everyone we dealt with was very professional and willing to answer any questions we had and to make suggestions on what would meet our needs in the new setup. I would highly recommend Floyd Total Security. Super all the way!

I've worked in a lot of service oriented industries, but this has by far been one of the best and most understanding when it comes to employee relations/scheduling. I love that my schedule is clear and planned out so I can plan my life accordingly. The time clock system is pristine and organized. I have access to everything I need, right on my phone and the managers are always detail-oriented and on top of things.

I appreciate the management team also. I expressed to them that I desperately needed more income and I would pick up any shifts that they may need covered. They readily called me anytime another officer called out and they completely understood when I told them I would need to get ready and head out. I absolutely appreciate being given the opportunity to work for them and broaden my resume and experience fields.

The level of professionalism is not matched by any other industries I've worked thus far. As long as you're a great person and employee, you won't have any issues working here. With every "adult" job, you should be prepared to work, have good communication with your management, and come to work prepared to WORK. If you present yourself as a professional adult, you will be treated as such.

I cannot wait to see where I go from here. It's a great family-owned company and I am always excited to be apart of something great. What keywords come to my mind when I think of Per Mar Security now? Customer care, teamwork, discipline, diligence, excellence, and most importantly; family.

I have been apart of the office for a few months now and personally love the experience. The managers are friendly and work with everyone to make their careers work for them. Everyone is professional and they care about seeing their employees succeed. I am honored to be apart of their crew and work one on one with them and all new hires coming in to the company.

I have been with a lot of security companies in my time. Big and small. I have never worked for one that has as good of benefits and competitive pay. The communication for me is always the biggest thing. I'd say the communication with Per Mar has been excellent. It was a leap of faith joining when i did. But so far it's been amazing. Usually when you join a company and get the whole "this is everything you can achieve in a short time" speech.

Normally it's too good to be true. I put my nose to the grind stone. And everything is paying off. I'm a Site Supervisor and was offered an area manager role in a different location. Although I declined, Per Mar is always looking for new opportunities for me.

I had a horrible experience with Floyd. They came out tore out old security system to put in a new one. At the end of day one he was going to leave without having new security system going! Over the next week to 2 weeks they were having all kinds of issues. Had to call constantly and they had no sense of urgency. The staff was Rude, combative, argumentative and uninformative! There training was poor and Communication was non existent. I would not recommend this company to anyone!

Two weeks ago I reached out to this company to see if I could obtain some last minute security guard coverage during a very chaotic time in Minneapolis. I was able to reach the GM directly. They were able to supply security to be on my site within 90 minutes. As the conditions were getting worse and worse I was in constant contact with the GM Randy. I can't say enough good things about the professionalism and responsiveness. I would highly recommend this Company for any security needs you may have.

I asked to have all my door handles and locks checked. Doug did a fabulous job. he was informative, friendly and very efficient. Floyd put in all my locks 14 years ago. I trust them for my security. Thank you Doug, and all the staff that makes Floyd's Security a trusted company to call when a service is needed.

I have been involved with Floyd Security, for over forty years and have always had excellent service and responses, with my business and home. They are a company, that has always stayed on top of new technology, along with well trained technicians in the field.

Floyd Total Security is the most AWESOME company I have worked with in years! From Chat Support, Phone conversations, Emails and on site Locksmith Support, they were very nice and courteous. I had an AMSEC gun safe that I gained possession of due to a death in the family, but no combination to go with it. Getting into it was important because of the potential of items in it needed to settle the estate.

They made their schedule fit mine. Locksmith Frank X came to my rescue. He was of a great personality, very courteous, very knowledgeable of his profession, and explained what he was doing as he went along. My location was a little over an hour away from their shop and that made no difference to them. Locksmith Frank called me to let me know he was on his way.

I have never needed locksmith services in the past and I can guarantee you that if I ever need a locksmith again, Floyd Total Security will be the only phone call I will be making and I will be asking for Frank X. Thank you Floyds.

I love this company for my security. They have been my security go to for approximately 5 years. I wouldn't go with any other company. The people in the monitoring station are five star individuals. They answer the phones promptly, they are up beat, and always find solutions to issues. The sales team was easy to work with, I didn't feel like I was another number just being rushed through the system. Lastly, the technicians are kind and competent individuals who seriously care about me as a customer and their profession. I knew I had the right company when the tech spoke highly of Floyd Total Security. I would recommend and will recommend Floyd total Security to all my family and friends.

Great company !Great company! Great company! Great company!

Excellent sales rep. No pressure. Excellent installation specialist. I had a question next day after instillation and had to call three times to get my answer. First two times I called I got conflicting replies.

These guys are the real deal. Awesome customer service from start to finish on our security system install. We definitely feel like we will be well taken of over the years. Thanks Floyd!

We have had nothing but great customer service!

They care about their customers & are very Professional.

Floyd was recommended to me by a friend who owns an electronics business and has used them for 30 years. I called them after experiencing a break-in/burglarly. I could not have asked for a more caring, professional security expert than Jerry to assess my needs recommend a comprehensive solution. Pascal arrived a day later to do the install. He was thorough, efficient and very personable.

I got a great tutorial from him also. He was patient enough to make sure I really understood my system and how the set the various zones. To top it off, I had to call customer service over the weekend for a setting I couldn't figure out and they were fantastic! 5+ star recommendation

Pride in their work and their professionalism.

By far the ABSOLUTE worst security service I have ever worked for. They make Securitas look good. The Supervisor and her buddies would steal company time. They would clock each other in on the company cell phone and not even be at work. I was once asked to clock my relief in and go home once my shift was up and when I didn't do so I was written up for insubordination.

Then if the supervisor hates you, she'll change up your schedule all over the place without notifying you 24 hours in advance and then you'll get written up for either being late or not showing up to work. I had to take pictures of the schedule every single day just to cover my own ass. Also, everyone wanted to play the race card. I was accused of being racist even though I've never done or said anything racist in any way shape or form.

And I have reason to believe that the branch office is up to some shady, illegal shit. They've even told me once that they weren't going to pay me for a week's work. If I had to choose between getting mauled by a bear or going to work for them again, I think I'll choose the bear. That's how bad this company is. I'd rate it 0 stars if I could.

Fantastic customer service and extremely knowledgeable staff. They had their work cut out for them as we learned my previous security system had wired things incorrectly. However, they still finished ahead of schedule. I highly recommend them!

The suggested system, personnel and rates made the decision an easy one. I would highly recommend.

I love this company. They are super helpful and LOCAL and very nice. Plus I feel safer knowing I have one of these in my home.

I have been a customer for about 10 years and my service has always been excellent.

Been with Floyd's Security monitoring our home for 30 plus years making our home safe. Awesome company!!

We've received excellent service with Floyd- I would highly recommend them for a home or business security system!

After a break-in I wanted a solid company with a reputation to change my locks. They were quick and reasonably priced.

Proud to be a member of Floyd total security. Look forward to many more years to continue growing with all customers staff and friends.