Mitch Wright Plumbing

Wish I could give zero stars. They conned me into signing up for there "club" for exceptional service as a "member". Was supposed to include HVAC service twice a year and plumbing inspections etc on a regular basis. That was 9 months ago and they haven't done anything. I called to have maintenance done on our HVAC units as the heat index has been over 110 degrees, they can't get here until late July. I fired them, called another company that is getting all 5 star reviews and the are coming Monday morning. DO NOT CALL MITCH WRIGHT, that would be so WRONG!

Friday night my AC stops cooling the house. It's hottest time of year. Guy comes out at almost midnight. Replaces the capacitor and cleans the unit. Doesn't charge me but tells me he will be back the next day to check everything out fully and I can pay the bill then.wow! If I could give 6 stars I would.

Dalton visited my home to fix a number of minor plumbing issues. He was very thorough and addressed all my issues that day. He very courteous, helpful and tolerated my numerous questions! By the end of the day, I had a new friend and we shared stories about hunting, fishing and cooking. Service: Plumbing leak detection

I called Mitch Wright for a consult on my AC/heat unit. Michael arrived and was very thorough. He took his time and informed me of everything I needed to get my system running correctly. He found a problem that I had already paid another company to come out and check. Because of Michael's trustworthiness, I signed up for their yearly service on the spot. I hope that the 2 times a year that someone comes out to check out my system, Michael is the person that they send.

Mitch Wright came to my home to repair 2 outside faucets. The plumber Dalton was very friendly and repaired the faucets quickly and for a fair price. I will use them again and would recommend them to everyone who needs plumbing repairs.

I called Mitch Wright for an estimate on a water pressure valve. I ended up getting the water pressure valve and joining the club for even more services. Even tile remodeling in my bathroom! Everyone has been responsive and on time. I'm glad I joined the club!

They charged me 640 dollars to unscrew an outside faucet and then replace it. Job took 20 minutes. Parts costs less than 50. They claimed I was paying for "expertise". Funny since I've done it twice with no plumbing experience. If I would have been home I would have done it myself. Possibly taking advantage of someone that doesn't know better. Unless this is their going rate of 1200 dollars an hour.

They claimed to fix the problem by putting a more expensive frost proof faucet. Problem is, the 3/4 x 12 pipe busted not the faucet it self. It will just freeze again next year and likely bust. Its an ongoing problem at my house as that corner doesn't get much heat during the winter. I feel ripped off. They did call back but would not consider lowering the price. The technician was professional. My main issue is just with the price for 20 minutes of work.

Dalton with Mitch Wright came out same day, and we were only charged one diagnostic fee even though he looked at four different plumbing issues. He was helpful and knowledgeable and gave honest advice about what we could do ourselves, and what would be best left to the professionals. The work he did on our tub (clearing the drain and replacing a leaking faucet) was quick, high quality, and cost the amount he said it would cost with no surprises. They're not the cheapest plumbers in town, but the pricing is fair and the work is very reliable. I plan to continue to call them for any plumbing needs.

Mitch Wright has been very helpful is selling and servicing our Heat and Air needs. We have never had to purchase a system before and they have made it very easy. They follow up regularly with us to make sure all is good! Would highly recommend Mitch Wright to my friends and family. Services: HVAC duct & vent repair, Heating system installation, Install thermostat, Install AC

Mitch Wright group has been my company for many years and continues to provide quality service. We had a small leak which we identified, contained, notified MW on Monday am and they sent a technician out that afternoon to repair the area. Service: Plumbing leak detection

Hello Mr. Larry Worthy. Yes sir. I am very pleased with the technician from yesterday. He was very helpful, respectful, and knowledgeable. My heater started working again when he arrived to work on it. But that's usually what happens. He told me to film video of the problem when it occurs, and contact the company when it happens again. Thank you for the follow-up. I give it 5 Stars for satisfaction.

I bought our house as a HUD foreclosure. It was the heat of summer and the ac was broken. The low price that he quoted was over $7,000 and the high was 11,000 for a 2 ton unit. High pressure sales taketics were used and we declind. We had to look further but we found a great company that did not take advantage of me and my family that installed brand new inside and out ac for less than $5,000. Please look further and you will find a better company than this one.

I needed the air flow adjusted in several rooms. Very friendly and helpful. I liked his knowledge of my system Services: Heating equipment repair & installation, Install AC, Repair HVAC

Michael S. came out and did an excellent job. He took his time to find solutions for our hvac problem and explained our options. Great personality and great customer service! Service: Heating maintenance

Michael S. was very professional and knowledgeable. I would be glad to have him perform any repairs we might need. Service: Heating maintenance

Justin did a great job explaining what was happening with my AC unit. I was also happy about how quickly I got an appointment. Overall great work. Service: Ductless heating and AC services

I'd give them 4.5 stars if I could. We've lived in our current home for just under 1.5 years, and we recently noticed we had a leak under our kitchen sink. After some inspecting, we found out it was the disposal causing it. So we called the number on the disposal, and the company answered quickly. They were very responsive and communicated amazingly.

I've worked with some companies who don't even cancel a service when you call to cancel and others who don't ever answer their phones. Chase S. was the plumbing specialist who helped us out. He was in and out, fixed our issue 100%, in less than an hour. He was very friendly and knew exactly what he was doing. I trusted his professionalism. The only thing keeping them from a 5-star rating is the fact that they carry their most expensive disposals with them and encourage you to buy them by waiving the $80 diagnostics fee.

We were going out of town and couldn't wait for him to come back with a cheaper disposal so we were kind of forced to go with the more expensive one. But a great company with great service that went above and beyond my expectations!

Jeremy was an absolute pleasure to work with. He was so professional, on time and very courteous. He worked with us to make sure we could get exactly what we needed at a price that we could afford. Would highly recommend working with Jeremy if you are able to. He really went above and beyond. Service: Install AC

Mitch Wright is always quick to arrive and gets the job done right. Their technicians always explain everything that needs immediate attention and what can wait. They are responsive, professional, & courteous. Services: Find & repair leak, Heating maintenance, Repair AC, Repair heating system

Called about burst hot water tank, received appointment the very same day to come check out situation. Installers came the next day, did installation. Service was top notch. Everyone was very pleasant, and professional from the initial phone call through final check. Thanks for saving the day!

Dakota did a great job servicing our heater! Very professional and friendly, all while having the best pricing of anywhere I called. We will definitely be using Mitch Wright in the future when it is time to replace or repair our systems! Service: Heating maintenance

They are a wonderful company. I have had to have them out 2 different times and both times they have fixed my issue quickly and professionally. The most recent encounter I had was with a tech named Curtis. He was absolutely fantastic and definitely an asset to this company. For doing such a thankless job I hope he knows how much I personally appreciate him and his over all genuine attitude.

Mitch Wright got my plumbing job done right, but they definitely overcharge. Ended up paying $325/hour for plumber and some PVC to reconnect disposal and new sink after a countertop installation. This was with the big deal price 15% off for being in the Mitch Wright club. Way out of line, and when I asked about the charge, they basically said too bad, that was what I was quoted the day before. Was quoted as a 4-hour "complicated" job that ended up being less than 2 hours, with just basic plumbing 101.

Their priority scheduling for members is also a joke. Had a plumbing emergency last summer on a weekday. They said no one could make it for 2 days. I called another company and they came right out the same day.

They don't know what they are doing & should not be in the business they are in. Strictly 3rd-rate amateurs. They did our whole house during construction and we've had trouble with everything they did. I would call them con artists.

Service is immediate, on time, and professional. However, their cost on parts are way out of line. A blower cover switch should not cost over $200 dollars. Another issue is every time I call on them for a repair, they come up with thousands of dollars in recommended improvements. The high pressure sales does not foster a trusting environment.

We had them replace a toilet that had a crack and they replace it with a toilet that the tank was cracked and the wrong color, they asked for us to pay for the toilet and install before the cracked tank was replaced. We have been calling and calling to see when new tank can be installed and continue to get the run around. I have been very disappointed with their customer service. I do not recommend them.

They did a great with the replacement of our sewage line, but they were coming out every 3 months checking plumbing and air. Every time they came out it seems things ended up broken that they say we need to replace. Their cost was very high! So the last time they came out they replace something on our air conditioner they the guy said he didn't know if he broke whatever it was that he replace. So, after they left our air line frozen over. So, we called the supervisor to convey our problems they we had been having with their service. But, the supervisor was very rude and over talked my wife and I! He just wouldn't not listen to our complaints. So, we canceled our service contract we had with them. Our experience was bad with them.

Jeremy took the time to go over estimates and features of several HVAC options with us, several times, over the course of a few months. It took us that long to get in a position to afford it and do our research to make a decision. Plus my husband had undergone two serious health procedures during that time. Jeremy took time to understand our situation, was able to explain options clearly and we ordered the unit we needed, with the air purifier -that was a big incentive for me due to my husband being immunosuppressed. We also were able to arrange replacement of our ancient water heater at same time, all for a reasonable price. It was really a pleasant buying experience.

DON'T CALL THESE GUYS I called their office and they sent someone over the same day but it was not what I asked for. I wanted someone to come and fix the problem not give me and estimate that I had to pay for then give me an outlandish price of almost $400. to cut a 2 pvc drain line in my shower which was clearly exposed and it need to be move 1 3/4 of an inch to the left so I could install a new drain pan and finish the remodel.

I was told of the crazy price and the individual said it would be a couple of days before they could squeeze me in. I expected the person come fix the problem and get paid, not later. I did get information from a store in Southaven MS on how to cut the pipe and what to do after that. All I needed was the tool which I found at my local Home Depot store. So much for them, call anyone but them.

So. I was really happy with the guys at Mitch Wright when I previously used them, so I called them out again to give a bid on multiple things last week. I told the sales guy that half of those things definitely weren't going to happen because they were double the price of all other bids I already had. Everything was cool until today when a woman from their office called - claiming it was a "courtesy call" - and started aggressively speaking at me and demanding that I tell her all of the reasons why I wasn't going with them for the things I already said no to.

It should have been a simple "your prices are double what the other bids are" and an end to the conversation. But nope. I had to defend my reasons over and over while she was raising her voice at me (isn't it a rule to not yell at customers?) trying to push the things in the bid as well as their maintenance plan on me (which I also had to defend not purchasing). The whole conversation lasted seven minutes and left me dumbfounded. I've been a contractor for over 20 years and would never treat a customer like that.

Let me tell you about the disappointment Mitch Wright turned out to be.the family and I moved into this house about 15 yrs ago and since our first problem we was recommended to use Mitch Wright.threw out the 15 yrs there was break downs and service calls for Mitch Wright.they came checked outside and went up into crawl space and they did there thing and fixed the problem and it was back to normal.they even got me enrolled into there club membership for cheaper pricing and preventive maintenance.this is there guy comes out changes filter.cleans the outside unit etc.well.on one schedule maintenance this one guy comes to the house and says he is here for maintenance and says he's going up to the crawl space.okay he goes up and not a peep out of him.any other time they went up there it sounded like they was going to come down threw the ceiling but this tech spent 30-45 and no noise at all.finally comes down and says everything ok and off he goes.no papers to sign or told nothing on what he did.so here it last week my old ac unit has taken turn for the worse and needs to be replaced.so gave Mitch a call and tech comes out.breaking noise that I need to get new one and tells me he needs to go in crawl space to see how it is up there.after a bit he comes down saying duct work is wrong and sales guy will come by and take a look and will be able to quote a price and explain what needs to be done.well hour later sales guy shows up and the fun begins.he does his thing and does the crawl space thing comes down and begins to tell me that I need a whole new unit new duct work and to insulate the whole crawl space.cheapest being 20k to highest 40k.

I was just in flabbergasted by the price. I sat here like you been coming in and out of crawl space for 15 yrs now and not any of the tech guys said one word insulation is bad or duct work is bad.he goes into story that Mitch Wright had bad techs and was letting them go for bad service etc.and they are changing there techs out and improving.this is the straw that broke the camels back.20-40k to fix this problem that maintenance plan and numerous visits from your company and nothing wrong intill a problem occurs then it's like oh by the way you need everything new now.sorry Mitch Wright your not fish hooking me into work that was ok up in till a problem came up and now it's pile more problems on and charge more.sorry that's bad business and even bad to create problems when you said everything was ok.

We signed up for the comfort care plan last year because it seemed like a good deal. After some miscommunication this year, we decided to renew in May. Our first charge was May 29th. I called, told them to renew and asked for a tech to come out because our unit wasn't cooling. He came out on the 3rd of June. He was polite and professional and said we were low 3+ pounds of Freon and that it would be over $900 to fix and left his card to call if we wanted him to fix it.

We called two other companies to give us quotes ( Conway and G&H AC). BOTH companies said our units were dirty, that we needed 3 pounds of Freon but each suffered in what needed to be done to fix it. We decided on G&H AC because they were the least expensive and, honestly, the least pushy about replacing the unit. When I called MW back to cancel the service, I was told to cancel would be $259.90 to cancel because I had called for maintenance and hadn't told them the unit wasn't working right.

That the tech had cleaned our units and it was $129.95 per unit. I said that he hadn't cleaned the units and just did a diagnostic. They said his gps showed him at my house for 2 hours and that is how long it takes to clean two units. I said I had the paperwork from two other companies that come within days of him that said the units were very dirty. Leann said I hadn't told her the unit wasn't working because she hadn't put it in her notes and that he did clean them because he said so.

I ask for a service advisor to come out on Fri. Instead I got a call back within an hour from Michael ( I think ) he basically told me Conway and G&H were liars and that MW was the only honest company. He said they weren't the cheapest and if I didn't want his precious techs I wasn't good enough to be a Mitch Wright customer. I said obviously I'm not a MW customer. Ask him to cancel and send me an optimized bill which I plan to contest if it has cleaning on it. I guess we all know who the dishonest company is.

Horrible experience with this company. They over charged my grandfather big time for a system that should have cost half what they charged according to another quote I received. I talked to Mr. Wright and he advised me to drop off the other quote and he would see what he could do, but its been a month and he never called me. This is after his son told me that they did price matching and if I brought the other quote by that they would match it.

I would never recommend this company to anyone and I have heard nothing but bad things about the company from customers, and other contractors. I would recommend you get a second quote before you have any work done by this company and you can decide for yourself what is fair.

Everyone was so nice and helpful. Wes did an outstanding job diagnosing my heater, informed me of my options, then Pierce came and discussed prices. Today Pierce, Rennan and Michael showed up and several hours later I have heat, and a whole new unit.

I am a long time customer of Mitch Wright Plumbing, Heating and Air, and have had the club contract for just as many years. During this great winter freeze of 2018, one of the control valves on my tankless water heater apparently had been leaking for some time, and finally iced over on last Wednesday, causing one of the on/off levers on the hot water separation tube to ice over and knock the lever out of its socket, which caused a perpetual leak from the hot water tube.

The technician came in record time to assess my problem and determined that the valve kit needed to be replaced. As a precautionary measure, he suggested replacing the cold water tube valve kits as well, which was a great idea. The tech. checked his Job "price book" and determined that my job would cost $600.00, but since I was a club member, I would get a discount.

He did not have the kits and had to return to his office to make the order; thus, he came back on the next morning to complete the job. I have to admit, the job is excellent, but the cost was something I did not expect, but I needed the repair so that I could have hot water. I have American Home Sheild, but they do not handle the tankless water heater issues, so I did not call them for the service.

As I was in a tight situation by not having hot water, I did not have time to search for other bids for the job. I can never complain about the workmanship of Mr. Wright's Plummers and Electricians, but the cost was a bit excessive. On a side note; maybe the large amount included the cost of the five-year warranty on the parts. Just my thoughts on that.

THANKS! Ronnie B and Dalton for installing a new 50 gallon water heater. My wife and I woke up this morning to see that our 17 year old water heater had cracked and was going to have to be replaced. I called Mitch Wright, Ronnie B came out and with Daltons help installed the new water heater. The guys were very professional, Thanks again!

Joe was right on time, very friendly and knowledgeable and quickly got my problem fixed. Shannon was so pleasant on the phone and very easy to work with. Definitely using them again!

I had used them before and thought they were OK, then signed up for a service contract because I wanted the twice yearly inspections. They sent out a guy to inspect who found several "urgent" problems that needed immediate correction. He gave me an exorbitant quote. I then called another plumber for a second opinion. One of the problems (a supposed leak) was found to be non-existent.

The other problems were not deemed sufficiently serious to justify action. I tried to cancel the time remaining on the contract (I have 8 months left). They would not consider it, even though I will never have them back again under any circumstances.

I scheduled an appointment and received a 'missed' call morning of the scheduled day. I call back within 5 minutes. Girl on the other end says they're going to send a technician. I said, great I'll be here. Walk away from my phone for 5 mintues, come back and have 3 voice mails. One says that my appointment is cancelled because I didn't take the call. WTF?

So I call back and this snotty lady picks up and gets an attitude. I told her they have some very poor communication going on. All she kept talking about is her "information". This speaks volumes to what kind of service they would have provided. No thanks! I'll find someone who will show up. I wouldn't give them one star if I could rate lower. Try National Economy Plumbers. There, you'll talk to someone who's actually done something other than pick up a telephone with a snotty attitude.

We were fortunate enough to have Mitch Wright Plumbing, Heating, and Air out twice today! Wes came out to inspect the heating and a/c as he always does twice a year. We love and adore Wes. He's like family.

I purchased an almost $10k unit from Mitch Wright and have never received such horrible service. From being charged almost 70% more than the agreed price, to not receiving a call back after I made five attempts, to having to remind them to start my 2 year PM work. I've now made two attempts to find out how to transfer the warranty and 2 year PM contract to the buyer of my old home, and as usual, I have been left sitting for well over a week.

How does my almost five figure purchase not warrant better service than this? I have somehow refrained from sharing this on every website and social media page, but I'm at a point where I would be doing a future Mitch Wright customer an injustice if I didn't warn them about the type of service they may also receive. I have already been treated so poorly that the GM, Mickey, had to personally come to my house.

While their techs have always been fast and friendly, they clearly have major problems with their sales, customer service, and management teams. If I did business the way they did, I would not be able to afford the expensive HVAC unit that I truly regret having purchased. Go elsewhere.

Called yesterday and the technician came today as scheduled. Mario O. checked out the system and made verbal/ written recommendations. He was knowledgeable, competent, pleasant, and professional. I would trust him to do any work at my house and that is a good feeling.

Jeremy C. was the on-call plumber on Saturday of Labor Day weekend when our main freshwater pipe broke. He was in Memphis on another job and arrived here around 4:00. He dug up the pipe, realized it was very old and not a standard pipe, went to Home Depot to get something for a temporary fix (since I had a houseful of company), and finally finished up around 8:30.

Amazing service. Explained the problem. Gave us options and solutions. All with smile. Thank you Andre!

We have used MWP for a few years to maintain our HVAC. Unfortunately we had an AC unit go out on us; fortunately we had Mitch Wright to call. We looked at other providers, but Ben came out and discussed with us our options to accommodate our house. Michael and Reno showed up, installed the unit, and helped with the new thermostat schedule that best fit our needs. It was a great experience, and the first night with AC in a week was wonderful. Thanks guys.

Quick precise and able to work with me and my schedule. Got 4 quotes lots of knowledge. Between them. Mitch right made the most sense for me beyond all that the other big name I got out here to give me a quote never emailed me a quote.

The house started heating up about 10 AM and so I went outside to see what was happening and the blades on the AC weren't turning. I went to the attic to see if the dreaded ice accumulation on the A coil was going to be my nightmare but nothing there either.

Brett and Dalton worked all day in the heat of my attic without stopping for lunch and finished with and happy attitude and a big thank you from them. I was the one that it was over for them. A well deserved relaxing weekend no where near an attic should be their reward for a job well done.

On the coldest night of this winter, our heat died - of course. I called Mitch Wright when I woke up to a freezing cold house. Tommy H. (the tech) called me back almost immediately to tell me he was on his way. He was professional, courteous and fixed the problem right up! As a bonus, he fixed our gas fireplace when I told him it wasn't working.

He took the time to explain the problems with both the furnace and the fireplace, and also showed me how to make my daughter's room warmer. I have received nothing short of exceptional service from everyone that I have ever dealt with at this company. All of the techs and the customer service reps have been fantastic to deal with. Thank you!