The Maid Connection

I called and scheduled as my regular cleaning lady was not available. She usually takes six (6) hours to clean. The team of three (3) cleaners came in and had it cleaned within 2 hours! Did a great job! Considering moving to them full time. Service: General housekeeping

The actual service and the two women who showed up were excellent. No issues with them whatsoever. I enjoyed meeting them. However, there was horrible communication involved when setting up the appointment and absolutely NO communication with respect to an estimate. I called and then emailed 3 times I think. I was trying to figure out how to proceed meaning. was my expectation supposed to be that there is no estimate provided (other than something that was +/- about $140 based on very preliminary info for my square footage and number of rooms)?

That didn't help. Was the expectation that they cleaners would arrive ONLY to give me an estimate? Was the expectation that the cleaners would arrive, give me an estimate, and then ask if they should go ahead and clean? The reason for my persistent emailing over the course of a week was to find out what their process is for getting me the right estimate.

I have no doubt that someone at the Maid Connection is going to dispute all this and claim that I'm to blame somehow. And I AM willing to take some blame for not calling continually to make sure I understood what to expect. But here's what I won't take any blame for and why I can't give them more than a 3 star review. Even though the actually cleaning service was probably 4 star (they didn't to remove spider-webs on the ceiling in at least two places - super-easy for me to do after they left but that was the only issue), when the cleaners arrived I told them that whatever they may have been told before they got there we were subtracting two rooms from the original plan.

The estimate they gave me when they walked in the door was all the way on the high from what I first saw on their site based on square footage and number of rooms I indicated. But then we subtracted two rooms entirely and I was told the estimate was the same? Again the two cleaners were great and we wanted to schedule for them to come back every two weeks.

One cleaner told me that she was pretty sure the house could be cleaned in 1 hr 45 minutes or 2 hours tops for the same rooms next time they showed. I was absolutely fine with paying more the first time though, because the first time is different and they needed to take time to relay info back to the scheduler. But with 2 rooms removed from the original estimate why did they still charge me for 2 hr and 45 minutes work?

I really wanted to make this work, and I actually made an effort to try and do so but the owner of the house decided the poor communication was going to be a show stopper even though she was torn because she was really looking forward to finally having excellent cleaners take care of her home every 2 weeks. Bottom line: don't do what I did if you go with Maid Connection.

Get the scheduler on the phone no matter how hard that is to do. And get the estimate in writing ahead of time. I never did, and it's still got me wondering why. Possible they thought they gave me an estimate perhaps? I certainly did not! John

My house looks great! Y'all did such a good job. I am so impressed with how pleasant and professional this company is. I shopped around and spoke to severe services and you were by far the most responsive. Can't wait to have you guys back! Services: General housekeeping, Deep clean

Our family has been using Maid Connection for the last 7 years and have always been super happy with their staff and associated. They are thorough, professional, trustworthy and do a excellent job! Services: Standard cleaning, Moving-related cleaning

We switched to The Maid Connection after our previous cleaning company quality of clean declined after the first 2 months of service. Maid Connection has maintained the quality of cleaning they provide throughout the months we have used them. They do a great job and are very friendly with my pets and kids when I can't keep them out of the house during the cleaning. They were also offered a more competitive price than the other company we used. We are very happy with these cleaners and it saves us so much work and time.

The Maid Connection has provided housekeeping for my short term rental for over 4 years. They are easy to work with, provide excellent cleanings and laundry service, and can handle quick turn arounds. I highly recommend them. Service: Standard cleaning

I have used a few other companies before finding the Maid Connection. This company takes care to send qualified employees who always do a great job. I have an auto immune disorder and I feel grateful this is the company who cleans my house. I regularly refer people to them. Service: Standard cleaning

I schedule The Maid Connection for patients through a foundation. The Maid Connection is very easy to work with, always pleasant, accommodating, reasonable priced and they always do a great cleaning job for us. I highly recommend them to anyone looking for a reliable and professional cleaning company. Services: Deep clean, Standard cleaning

Heard about The Maid Connection from a friend. After many ups and downs with individual cleaners, I was willing to give it a shot. Nice surprise! The maid connection provides experienced and efficient cleaners, always on time and leaving behind them a thoroughly clean home. Lucky me, finally Service: Standard cleaning

Very professional, always on time, very friendly, always greeted with a smile. I love the fact that it's the same team in my house every time and they don't rush through but do a very good job of cleaning. I cannot say enough about my team. I highly recommend Service: Standard cleaning

My first cleaning experience exceeded my expectations. The ladies were quite professional, worked without stopping, and very organized. I will continue to use your service going forward.

We have been a customer of The Maid Connection for over a decade. They have moved with us from our first apartment to our now much larger home. They are able to accommodate our busy schedules (even working around our baby's nap time). Their staff is dependable, honest, friendly, and do excellent work. Their owner, Michele, is very responsive and hands-on.

Just wanted you to know how pleased we were with our cleaning team this morning. They were extremely pleasant and they did a great job! Look forward to seeing them again in a couple of weeks. Thanks so much!

For the past nine years, The Maid Connection has cleaned my home in the most thorough and professional way. Excellent people! Highly recommended!

I am updating my previous post. I was unsatisfied with my first cleaning. Michelle the manager was helpful and understanding. I appreciate that they sent a second team to clean my studio. I appreciate that a second team was sent to my studio, however the cleaning job is surface.

Excellent service! Love that the same girls come every cleaning. House is spotless and gleaming. I will refer The Maid Connection to anyone who needs a clean home.