Norfolk Plumbing

If I could give Norfolk plumbing more than five stars, I would. Ridge and Marquis were very professional from the time they arrived. They took the time to diagnose the issue. They helped me save more than half of the amount that I was expecting to spend. They were very honest, and I wouldn't hesitate calling Norfolk plumbing, if I ever have plumbing issues again.

Highest recommendation! Local company with an interest in ensuring the customer is taken care of. Specifically Alex and Brian came out and did a great job installing a tankless gas hot water heater. Ms Ruth was so helpful with rescheduling based on VA Natural gas scheduling woes. So glad to have this company near by! Thank you! Services: Water heater installation, Plumbing pipe repair

I am over the moon with this company. I had a clog and called Roto Rooter. They wanted to charge me 700 dollars and said it could take hours to fix. Roto rooter was also late. I got on Facebook and asked my moms where to go. Everyone recommended Norfolk plumbing. They were very polite and on time. I ended up paying 170 for one hour. They got done in about a half an hour which was amazing.

I was so scared and I have kids and couldn't afford 700. I would never use another company. I see why they came so highly recommended. The guys were so nice too. I was nervous and they were reassuring me the whole time.

Woke up with no water pressure. Turned water off at the street and called Norfolk Plumbing at 8 AM. By 930 they come out and found the problem and isolated the hot water line to give us cold water. Major leak under the house had to use a pump to get the water out, they came back that afternoon and repaired the line. Excellent service. an't say enough good about this company. You're never sorry you dealt with the best.

Alex and Brian went above and beyond while here. They resolved the issue in a timely manner and the rates are spectacular. Highly recommend-we don't use anybody but Norfolk Plumbing. They are amazing! Service: Water heater repair

Bad day. plumbers from Tweedle Dee & Dumber came. did nothing. said we caint go under ur house! and we the caint go upn on the roof cause we didnt bring the BIG ladder and uh its ICY too. in other words: did nothing, insisted on their service fee for doing nothing and left. thank god our next call was to Norfolk Air. john and his cohort listened, analyzed, went up on the NOT AT ALL ICY roof for which NO ONE needs a big ladder as its a 1950s one story ranch. these guys jetted out the clog and voila! we once again had a working water/sewer system pricey but totally worth it. do yourself a favor call and ask for John. cool guy, good guy.

About 3 months ago I had Norfolk Plumbing come out and do two things: unclog my kitchen sink and fix the drippy shower faucet. Kitchen sink: plumber snaked it out. About an hour after he left, I turned on the water to do dishes and water comes pouring out of the cabinet under the sink. The cause of the leak wasn't the plumber's fault as it had rusted through, but I was very frustrated that he hadn't run the water to check the plumbing when he completed his work.

Now the sink was down for another few days until we could coordinate them coming back out. They returned to fix the rusted through pipe. Again they left and briefly afterward I found two joints leaking on the new pipes. I had to call them back out AGAIN to have them tighten/add more plumber's tape to the joints. It took a week for me to use the sink again through all this.

In addition to losing 3 days of work. This is very poor workmanship. You should always check over what you have done to ensure that the work was done completely and fixed the issue. It's ridiculous that this took three trips. The drippy shower faucet: 1 week ago the faucet started leaking worse than it did before the plumber supposedly fixed it.

This time I learned how to fix it and I fixed it myself. The shower handle is better than before. It used to be hard to turn and you had to crank it so that it wouldn't leak (remember, this was after the plumber 'fixed' it). Now it turns smoothly and it stops right where it is supposed to with NO leaks. Needless to say, I won't ever use this company again (and now I know how to fix my own leaky faucets). UPDATE 2022: Kitchen Sink - two of the pipes came apart and flooded the cabinet below.

Since my experience with this company, I've learned to do my own basic plumbing. So I look at the piping and find that the gentleman who performed my initial work cut one of the pipes too short and tried to make it work. Well, it worked for a few years. But now I am fixing his work. I really can't believe I paid them for this service and I am glad I've taken the time to learn basic plumbing so I no longer have to pay for service like this.

I woke up to water pouring into my living room right next to the Christmas tree! Norfolk Plumbing was called by my landlord soon after. They arrived quickly and found the leak just as fast. They were very helpful clean and friendly. I was so impressed with them. The plumber made sure that everything was clean before he left. We had a plumber from another company come earlier this year and he was 1.5hrs late and didn't leave until late into the night.

I was expecting similar experience. I am so happy that my whole day wasn't wasted. I would definitely recommend calling Norfolk Plumbing if you have a problem. Their service was top notch.

Alex and Matt delivered a Thanksgiving miracle! Of course my sewer line backed up the day before I hosted Thanksgiving dinner for the first time. Thankfully, Alex and Matt came out quickly, they were so professional, and saved the day! Given the circumstances, I was ready to write a blank check to get the problem fixed, so I was astonished at how affordable the work was, especially for the quality. I am now a customer for life.

In May I called Norfolk Plumbing to unclog a drain at a rental unit. The drain was cleared, and I paid. I went round the rental today and noticed a very rusted pipe, so I took a closer look and was shocked to find how they left the pipe after cutting a hole in it to clear. I have been using this company for 20 years, so I called them and explained what I found.

I asked if I could send an image and they gave me a phone # to send the image to. Since then, crickets. My emails and texts have gone unanswered and when I called, they would not pick up. This is clearly intentional as when they can not get to the phone, they have an answering service. Time to find another plumbing company!

I wouldn't go anywhere else. These guys are the best. From Ruth in the office (who always works hard to accommodate us) to Alex (Plumber) who is kind, fair, trustworthy, and professional. Thanks for always having our backs!

Alex and Brian replaced all the stuck radiator valves in home and installed thermostatic valves on my radiators upstairs. They were very efficient, clean and professional. They left no trace that they had been in my house except my new radiator valves.

Norfolk Plumbing is awesome! We have a home built in 1897 and Norfolk Plumbing did a great job re-plumbing much of it and installing new fixtures throughout the house, about 7 years ago. It's all been working perfectly and, in the meantime, we've relied on them for everything from a clogged sewer line outside the home to replacing a sink we broke, and even retrieving something dropped in the sink! They are always responsive, professional, stand by their work and decent price.

This winter, Alex diagnosed a poor install job on my Navien combi-boiler (Michael & Son install!) that caused heat exchanger failure. After attempting an unsuccessful part swap, Alex was able to get me a warranty replacement unit. Alex then meticulously pre-configured the new unit for install with all the controllers, traps, and filters that the prior company *failed* to even consider; even fixed the intake.

I really appreciated the detailed walk-through of the issues from Alex, the regular updates, and his patience and attention to detail. This is just one of several great jobs at my house from Norfolk Plumbing, from basic plumbing to sewer drain replacement. Customer service is always great, from the time schedulers to the technicians. Thanks to the whole Norfolk Plumbing team!

Wonderful company ~ Fantastic service ~ Friendly and professional service all around. Had my main line pipe cleared over 6 years ago and still flowing! Flawless.

Great company, Alex and Brian were on time and professional. They installed a new bathroom sink at a very reasonable price. They cleaned up everything and disposed of old sink. I couldn't ask for more! I recommend these people 100 percent. Service: Faucet installation

We had a plumbing emergency today (Sat.) And it naturally had to be late in the afternoon. I called Norfolk plumbing and received a call back from the technician within minutes. On top of that, Mike responded out immediately. The service was amazing and he definitely knew what he was doing and talking about. Mike was able to fix the problem in no time and get us back on track. Highly recommended and will definitely be using Norfolk plumbing from now on, and that is not something I say lightly. 100% impressed. Thank you Mike!

The last time they were called to pump the basement they left over 200 gallons water for us to shop vac up. They did the same this time and used brooms that belonged to me and left them in the water. They are completely disrespectful and do sub par work!

These guys have done lots of work fir me over the years. Always responsive. They always stand behind their work. Super nice people answering the phones and scheduling.

Today was my first experience with Norfolk Plumbing, and it was a great one. Ridge and another gentleman from the company came by to fix a leaking toilet for me. They arrived on time, worked quickly to fix the problem, cleaned up after themselves and were both very pleasant and personable. They also had a lot of patience with my dog, Bailey, who insisted on trying to "help" them.

No, no, no, no! We called these guys twice in six months because of a leak from the upstairs bathroom with a leak on the ceiling downstairs. They came out once, said they fixed the problem and charged us $150, three months later, we had to call them again for the same issue. They came out again and said the piece needed to be replaced so they charged $350 this time.

Two months later, I have a huge water stain on the ceiling again and when I called desperate, to ask for some to come and fix the issue once and for all, they tried to charge me $300/hr for emergency rate. They couldn't fix it properly and then they want more money to come and look at it so they can tell me it's not the same issue again and charge me some more on top of that? Very unprofessional and disappointing! Shame on you for not admitting it was a poor job to begin with!

This is my first Yelp Review. which I think sort of demonstrates that I felt compelled to write it. I called with a series of items I needed done. I don't think the guy they sent was really picking up what I was putting down so I'm spending my Saturday trying to run a new fridge line under my house in my crawl space. Recommendations: 1. When a customer asks a question.

Answer it. I called and requested service and quotes. The scheduler assured me I would be given quotes in the plumbers notes that I could execute at a later date. -For all three quotes I asked for I got the response "well it would be 150 an hour plus materials." Guy, I understand that, but you're the professional, estimate how many hours it's going to take so I can budget for it. Additionally that's a serious flaw in the business model, I get that if it's free a bunch of people will be wasting your time so you need to charge something but how about a 20 dollar flat estimate fee.

I was essentially charged 50 dollars (20 minutes) for noncommittal answers. Like say hey, there's a broken pipe behind that wall it would take us 2 hours to fix that and the pipe costs about this much, then I could say okay I need 320 to get that done. That is a quote and if you're wrong by 10 dollars oh well. 2. Be on time for your own appointment. 3.

Read the notes about why you're at a house. You weren't there to snake the drains, that was a side venture. You were there to run a new line for a fridge, not turn the water on and have the old dirty line spray water on my floor. He told me if he were running it he would use copper. It's like yeah, so run the copper dude, that's why you're here.

In the end it was just so laughable that I let the guy go once he turned the water back off. Sorry if I'm coming across frustrated but I am spending my Saturday coated in insulation in a crawl space trying to figure out a fridge line connection because you didn't do it. That said, my drains were all snaked and have never drained so well. So 2 stars instead of 1.

Great job and great service. These guys went above and beyond. I will def use again. Thank you!

I called to see if I could get a discount if the company would flush the electric water heaters of all owners in the small condominium building. They said they don't recommend flushing electric water heaters. The lady kinda seem surprised I asked & repeated it back to me. What? I told them I wasn't comfortable doing business with a plumbing company that questioned flushing a water heater.

Every homeowner knows (or should know) that sediment builds up in all water heaters and has to be flushed out. Gas is worse than electric. So, there you have it. I called American Mechanical & they gave a great price of $75.

I called to brag a little about the guys that you sent out to my house to do some work. I am glad y'all have great people that work for y'all because I know who I am going to call for all my future plumbing needs. They were very nice and helpful. I am blessed.

I bought a home owner protection policy with the extra super duper protection for my plumbing hvac system etc, the "protection folks" sent out a company whose serviceman/child stated basically the water damage on my first floor ceiling looked old and when he pushed on the ceiling if it was a leak his finger would go through it and then asked me if I want him to cut a hole in the ceiling to find out what was leaking.

I stated "do you think the leak is just going to stop on it's own?" Okay so I paid the $99 service fee and sent him on his way after he informed me I would have to remove my upstairs floor tiles for him to repair the leak from the tub. Jeff from Norfolk Plumbing fixed the problem in less than 30 minutes no floor tiles removed and accepted my yelp voucher and wished me a Happy ProBowl Sunday Lesson: home protection policies are useless and for any plumbing needs call Norfolk Plumbing

My sister and I had extremely positive experiences with these guys so this review is from both of us. I called Norfolk Plumbing after a competitor was rude (when they wanted to come mid-day for an estimate with no notice and I was at work and said it'd be 15 mins before I could get home) and never called me back the next day to reschedule after claiming they would.

In contrast, these guys were professional and transparent and timely. They gave me a quote over the phone. They also went to my sister's for an estimate because they couldn't do it on the phone and were able to do the work right there for a fair price. I would recommend them to anyone looking for a plumber! Update: there was an issue with the adjacent bathtub not draining after they left so I called the next day(on a Saturday) and someone came out, fixed it, and didn't charge me anything. My already good experience got better!

Thank you for making the adjustment on my Delta shower faucet that you installed. Thank you so very much.

I requested work done in October. I called to get an update on what was done (my rental property) and Betty indicated she couldn't get an update--the paperwork hadn't been done. I called about a week later and was told they were behind and still hadn't done the bill. I indicated I had moved. It took four months to finally get a bill and by that time, my tenants and I weren't sure what had been done.

No apology for the lack of follow-up but received another bill the following month threatening to send me to collection if I didn't pay immediately. Clients are entitled to information on the work done and a timely bill, not harassment after poor service.

I am more than pleased with the work your guys did; they came in and got right to it & got the job done. They were very polite and had good attitudes. I am very happy overall with the service your company provides.

Wanted to call to let you know how pleased I am with the work your techs did. They were very nice, accommodating and did a great job.they even cleaned up so nice. I just say enough about what great people you have working for you and what nice work you do.

My boys thought it would be really fun to flush a bamboo plant down their toilet and clog it up. We thought we had fixed it, and everything seemed to work fine. But surprise, it wasn't fixed, and what started as a clogged toilet turned into our whole sewer line backing up into our house. Norfolk Plumbing was prompt and quickly cleared our line. I will not hesitate to call them again!

These guy just left my hiuse. I needed to identify a kitchen leak in the overhead. It ended up being leaky duct work. Long story short I was waiting for the financial pain. Instead they cut my bill in half because they did not need to make a plumbing repair.

Lisa was so sweet on the phone and got a tech out same day! Jeff was so kind and fixed the issues and installed my washer for me! Will defiantly be using them again! Thanks so much!

Visiting my daughter from NYC, I was extremely pleased with the professionalism, skills, knowledge, and workmanship evidenced during the removal of a food disposal, and the promptness and courtesy shown by the support staff. I wish these were my local plumbers in Brooklyn! Job Very Well Done!

Thank you so much to Alex and his assistant for promptly responding to a late call on a Sunday evening! My 92 year old father is in the hospital and my family was in town staying in his home. We had a plumbing disaster which was cleared up quickly by such a courteous and efficient team!

These guys know what they're doing! Great rates and quality service that comes with it. If you need plumbing in Norfolk or Virginia Beach, they'll take care of you.

Great Company. These guys are the best. Jeff is the owner. He is local and is well respected in norfolk. We use email to determine scope of work and dimensions to save time. We have used Norfolk Plumbing five or six times in 20 years.

Norfolk Plumbing did a great job running some new drain lines for me when my old galvanized ones failed. Let the area clean and performed their work in a timely manner.

I can say enough about this bunch. They are fast, , professional and affordable. You can't ask for anything better than that!

Disappointed. It was the second time they came out to clean out the main line in two months. Basically, wasn't able to clean it up completely the first time and they had to come out again. Is $511 a good price to clean out a main line?

Appreciate all the effort through the storm. We know you were swamped with work. Thank you for the great service.

Yesterday I discovered a leak under my house with 2 of standing water. When I talked to Lisa she got someone out there immediately to shut off the water and scheduled someone to come out to fix it as soon as they were available. In the meantime a friend sent someone over to fix it. I called and cancelled with Lisa. She called me back the next day to make sure everything was ok and to tell me there was no charge for shutting off my water although I had offered to pay for it the day before. Dealing with them was so easy. If I do need services in the future I will definitely call Norfolk Plumbing A+++

Great local company that has always been willing to get out to us when we need them -- not just when it is convenient for them. And their prices are reasonable as well.

I am actually disgusted with how poorly I was treated on the telephone by a woman called Lisa when I called this afternoon to inquire about my appointment. The appointment window was 12-4pm and no one had shown as of 4pm. My husband took the afternoon off of work to be here for the appointment. Someone from Norfolk Plumbing called him this afternoon and asked to change the appointment to tomorrow and he refused because that would mean him taking another five hours off of work, which he can't do. So, when I called to find out about where the plumber was, I gave Lisa my address and she immediately got ugly with me, such an offensive, indignant attitude!

She informed me of the emergencies that the plumber was dealing with - mind you, all in the most horrible tone - and that it's a Monday afternoon and that they were super busy. I get that. All I was asking was when the guy would get here. She replied 'today', I asked what time, and she rails into me that she can't give me a time and that he'd be here today.

Her tone and attitude were so bad that I actually interrupted her to ask her if she knew how awful she was behaving and how unprofessional she was. She clearly did not care. Never in my life have I been met with such a vile person on the other end of the telephone. If I ever spoke to a client the way she spoke to me I surely would be fired. Of course I want to cancel the service - routine sewer line maintenance that they performed last year for us - but that would mean more time off work which would only hurt us more. It's now 4:54 pm, it's dark outside, and still no sign of the plumber.

I will never, ever use this service again. The plumber may do a fantastic - or terrible - job and neither would matter to me because of the hideous encounter I had with Lisa at Norfolk Plumbing. I am calling the owners tomorrow to make a formal complaint. Hopefully they'll take swift action to correct this liability to their seemingly-successful business. Update: The plumber called at around 6:00 pm saying he'd be a the house in approximately 25 minutes.

My husband said he'd rather he be at the house when he said he would and the guy got nasty and said he never said he would be there at any time, that he goes to each job as he's dispatched. This means that even though we had an appointment, we were the last job of the day. This makes no sense to me and further proves their unprofessionalism.

My husband asked him if he was giving him a hard time, and they guy was just as belligerent as the woman at the office, so he just told him to not come and that we'd just use a professional business, not this group of children. So, there you have it folks. STAY AWAY. BEWARE. DO NOT BOTHER TO CALL THIS 'COMPANY'.

Wonderful service. The best experience I have ever had with a plumbing emergency. I highly recommend!

We had a leak in our ceiling from the upstairs bathroom. The guys came out and assessed they would need a contractor to take a look first before they sawed through our bathroom floor to explore further. They wanted to ensure the floor was structurally sound. Contractor came out and assessed the floor didn't need to be cut and called the plumbers back out to fix the leak located in the radiator pipes which were boxed in near floor.

The guys fixed it quick and I still have my floor intact. I really appreciate them taking their time and evaluating everything before making a rash decision which would have left us with more damage. These guys are courteous and professional! Price was very reasonable too. My go to when my 100 year old home needs plumbing.

They were scheduled to come after 2:30 p.m., but called wanting to come at 2:00 when we were not home. We finally called at 5:00 p.m., and they told us they got caught up on a job and wouldn't be able to come that day. Failure to give us a call was disappointing. Same thing happened the next day.

Awesome! They were fast, friendly, and did a fantastic job. Price was reasonable and they have coupons to download on their website for 10% off labor. I highly recommended them!