O'Grady Plumbing

So far, not a pleasant experience. Jake did not show up in the timeframe Linda had given me. Neither one bothered to call and let me know. Tardiness and poor communication is a hard stop for me in terms of gaining my future business. If Jake actually shows up today and does good work I'll modify my review to reflect that. Update: Jake did not end up showing up so Linda sent out Michael the very next day, which happened to be a Saturday.

Today (Tuesday) Michael called me and asked for payment. He stated that he was at the unit for a couple of hours and that the cost would be $675. He also said he would like to take payment without sending me an invoice, which I thought was odd. When I called my tenants, They confirmed that Michael was only there for one hour. They also said the work was not too complicated because all he had to do was refit the ring on the toilet and apply caulking.

One hour worth of work to reseal my toilet and I was charged $675. The company later offered to drop it when I pointed out the ridiculous fee. Linda mentioned that I was charged the weekend rate even though it was their fault for having to move my appointment to a Saturday. They then dropped the price to $550. Mind you, that's for a single hour of work!

When I asked Linda to substantiate it, Her response was that $550 was better than $675. I am willing to pay $300 for the one hour of work. And to be quite honest with you, O'Grady should pay me $$$ for screwing us over the day before and wasting our time waiting for them! Companies like O'Grady give contractors and plumbers a really bad name.

I am sure there are reputable companies out there, but I have a hard time believing O'grady is one of them. Or maybe Michael is just a shady employee. In either case I won't be using them again!

I manage a building in the inner richmond. One of my tenants flushed an entire tub of baby wipes down her toilet over several several days, this created HAVOC IN THE BUILDING. There was water backing up everywhere. I called O'Grady plumbing AT NOON ON A SUNDAY! AT 2:30 PM their truck rolled up, diagnosed the problem and had the drain fixed in less than an hour. ABSOLUTELY AMAZING. when you want customer service for a plumbing issue. LOOK NO FURTHER THAN OGRADY PLUMBING. i WOULD GIVE THEM 10 STARS IF I COULD

I've been working with O'Grady's for our building's plumbing needs for many years and the quality they deliver has remained stellar. When I called to ask for some help with a dying water heater as well as two others I thought might be faulty, Jonathan said he could have a plumber come out within the hour. What? So fast! Jake came on time as promised and confirmed that the 12 year old heater had to be replaced.

But after poking around the other two heaters assessed there was no problem with those and set them right again. He headed out to purchase a new water heater and made it so easy for me. I really appreciate how smart and resourceful he was. These guys are tip top. I can't recommend them highly enough. Thank you to the entire O'Grady's team.

Well. They answered the phone call right away when I called. And then at the same time I got an appointment for an estimate. Estimate day came and no one showed during the time frame. I called and was told someone called in sick (understandable). They told me someone would come later, and even asked further about the work we were looking for. We thought they were coming, but they never called back.

Maybe they don't need the work, but would have been nice to at least het a call back. I was recommended by Intero Real Estate, but unfortunately I can't recommend this plumber.

The O'Grady team was super helpful, responsive and easy to deal with. Office folks were on top of scheduling etc, and onsite crew turned up when they said they would and got the job done as promised. (And for the 2 nights when the pipes were uncovered, they left the earth in the tidiest pile of dirt I've ever seen.) We've used them for several smaller jobs before but the big one went super smoothly.

O'Grady was quick to come out to snake and scope my downspout pipes for a decent price. They were supposed to return to replace some pipe sections, but stood me up twice with no explanation. After I called several more times, they completely ghosted me. Definitely don't recommend. Very hit and miss service and poor management by the owner. Poor customer service.

We have used O'Grady a few times and they are pretty good, especially during covid and in SF. Many contractors are busy and they will set an appointment with you and not follow through or they will not return your calls. I had to call a couple times, but they did come out and fix our issues. The prices are fair, but they do a good job and are honest. We have used them for gas pipe repairs and leaking pipes. They are pretty good for emergencies also.

If only I could put negative rating.got referred to this company by a neighbor in a condo building which requires certificate of insurance. Figured it would be great service and smooth process. Initial call was great for the next day appointment. COI was sent within hours. I sent lots of pictures and information over emails right after the call to confirm they could do the job- no response. Hoping for the best, i waited for the one-hour appointment. Waited for the whole hour, and nothing.

No call or email or any update. I called, and they said the tech was running late and would be here in 30 min. Another hour went by, nothing again, no tech no call no email. Called again, they said tech should have been here. Okay, waited again only to get the tech calling me telling me that he only got this call 45 minutes ago (note, so they called him past my appointment window and now the tech is telling me that he wasted a drive when I wasted my afternoon), and he still needs to look for parking.

Our HOA only allows contractor work until 5pm on Saturday so at this point, we are cutting too close, but the tech said it's only a 30-minute job (IF everything goes well). And that's assuming he can find parking in the city on a busy Saturday afternoon quickly. So he is not even taking into the account that if something doesn't work, I would have to either deal with HOA for penalty or deal with another issue with plumbing.

I am not sure how to comment. I wasted the whole afternoon waiting and getting empty promises. Completely understand that things happen and you cannot guarantee that things won't go wrong. But a call to update me or to reschedule would have been nice. Unplanned things happen and no one is perfect; however, honesty goes a long way. I am still supposed to get a call back for a rescheduled appointment, and I am not sure I will get one.

Just had amazing plumbing service from O'Grady Plumbing. They were able to promptly get me scheduled on a holiday weekend no less! Brendon was excellent at his job -- very patient, answered all of my questions, and importantly provided excellent service. We experienced a backup in our sewer line; and he came prepared to fix it. Love O'Grady Plumbing and would definitely recommend their services! PS - Apologies if I misspelled Brendon's name

From the service techs to the owner, dealing with this company is a joke. I very regrettably hired O'Grady to simply look at a leaky faucet. They ended up flooding my kitchen twice over 6 days, damaging my cabinets and floors, and then over-billing me. Afterwards, I spent weeks calling and emailing (if they answer, they tell you to email your concerns so the owner can call you back).

Never received a callback or any concern for the damage they caused. When they first looked at the faucet, they said I needed a full replacement which would cost $700. That seemed very steep, but I was concerned about additional water damage and agreed in order to fix it same-day, which the tech said he could. When the work was done, and they called me for my credit card, and I was told the charge was $750. Meanwhile, the plumber Eddy never checked his work.

The new faucet leaked as well. (Later, I was first told it was the wrong faucet and then told it was a defective faucet. Not sure which is true.) This new leak ended up flooding the kitchen until we caught it and shut off the water. I had to repeatedly call customer service for days to get a another plumber back out. They never returned a single phone call or followed up.

When the new plumber, Brendan, came out, he turned on the water that we had shut-off, didn't tell us he turned it on, and didn't turn it off when he left. This caused the kitchen to flood again. The next day, customer service said they would need to come out again to remove the new faucet, then return it, then rerturn again the next day to replace it.

I asked why they can't just pick a new one up first and make a single trip. Customer service groaned and said he would speak with the owner and call me back. On the 6th day, with me calling them every day, they finally installed a working, non-leaky faucet. Afterwards, I started reaching out to ask for a partial refund for the (1) overbilling, and (2) poor service that lead to property damage, and weeks later I received a single email response that said I should be thankful that they didn't bill me for the extra work it took them to come back and replace the broken faucet they installed the first time. That was it. No concern for my property damage.

The company was referred by my utility insurance company when I had an emergency issue of water being backed up into the bathtub. I apologize for forgetting the 2 gentlemen's name that came by to fix the problem since this happened 2 months ago, but they were prompt and very friendly! Their work is extremely professional since I haven't gotten another backup since their repair, but if roots do happen to seep into the pipe once more (since it's a seasonal problem) I'll be sure to ask for O'Grady again!

Extremely professional and expert plumbers! They immediately identified what looked to be a very complicated plumbing issue with drain clogging. They arrived on time, had all the tools they needed, and fixed the issues quickly. Gerson is the plumber that visited me - he wore a mask all times, and was very courteous and well mannered - he's the man! Thanks O'Grady Plumbing!

I called and got an appointment the day after. They were running a little behind and gave me a ring which I appreciated. Brandon came out and solved my problem in a few minutes. He was a very nice polite and approachable human. Love O'Grady plumbing, a local SF business that treats its customers fairly. Thx Again!

I called these guys to unclog a shower drain. Another plumber had been through, attempted to snake, and failed. That other plumber suggested spending $3000 cutting holes in walls and tossing pipes around. O'grady's guy simply snaked the pipe correctly/successfully. Pricing was not cheap but was fair. The one downside is that they no-showed for the first appointment. However, they made up for it by getting things done on a second appointment the next day.

This plumbers know what they are doing. The did a great job installing my water filtration system and connecting it to insta Hot and Cold water dispenser. Paul help me up with the equipment selection. I highly recommend this company!

They are hard workers working straight from when the time they arrived at 10am until 4:30pm. They came out to replace a broken sewer line near the cleanout. They did not take a bathroom break or lunch hour. Instead they ate their sandwiches standing up even though I setup some chairs for them to sit down and take a break. What made their work efforts extra ordinary was the job was harder than anticipated.

When I reported seeing dry toilet paper fragments near the cleanout in the street before they came, I was not aware the sewer line was mostly clogged. There was no sign of sewage or smell in the property or the garage. I thought the tenants washing machine had drained alot of water at one time and that flushed the sewer line of the toilet paper fragments seen in the top of the cleanout.

The drains seemed to be draining so I assumed the sewer line was still draining. Instead they had to vacuum suction out probably 30-50 gallons from the sewer line before they could get to the pipe to be replaced. This draining had to be done when they were standing inside the hole they dug. We did let the tenants know not to use the water until further notice but someone used the water and the workers got splashed from the open end of the sewer line. This was not funny and they quickly ran over to turn the main water supply line off. They could have gotten angry and swore but kept their cool.

My wife's workplace had very good experience with O'Grady Plumbing Technician (Matteo) who cleared a kitchen sink drain problem in the Lunch Room recently. I was glad to have Matteo to work on the two problems at home on July 1, 2020. He cleared both the bathroom sink drain and kitchen sink drain problems and kept the areas clean while working on the problems. He also gave me several tips for preventive maintenance. Matteo, Thank you. (My husband asked me to post this review.)

Our kitchen sink clogged in the middle of the day and he manage to bring someone out within two hours. Great service!

I've worked with Paul on a number of projects and always found him to be both knowledgeable and professional. When I had a Victorian, seemed like there was always something wrong with the old fixtures. Luckily Paul and his team have lots of experience with those think. Thank you! Appreciate the hard work.

Hmm, I see O'Grady's response below, which I think is a copout. We are in their system for multiple appointments over the years. I wish they'd taken our feedback as a way of improving their quality and reliability, rather than dodging it.

For the past 7+ years we were having problems with our downstairs toilets causing major clogs and periodic flooding in our basement. It has truly been a nightmare to deal with. After 8+ plumbers giving random ideas that never worked I was referred to o'Grady who solved an extremely complex problem. I was on the verge of breaking ground and redoing piping until Mateo and Brendan from O'Grady came to the rescue.

They ran the camera for hours and they were able to locate a piece of metal in the pipe that was causing the severe clogging. Mateo attached a magnet to his camera and was able to snake back out the large piece of metal that was stuck 20 feet into the pipe. Truly impressive work of plumbing and innovative thinking that saved me time and money. I can not thank Mateo, Brendan, and O'Grady enough for all the help!

This review is for their driving. I was on evans this afternoon and one of their drivers decided to just backup halfway in their garage and in turn blocked the entire right lane. I honked to let him know we were there and he stuck his hand out and flipped me off. Completely unprofessional as all he had to do was back up a bit more so he wasn't blocking entire lane. This company seems to lack professionalism.

Fast and quick Can really recommend O'Grady Great service and very friendly

Matteo Rizzolo did a fantastic job clearing the water line of roots and getting submerged water heaters back on. Matteo was highly experienced, professional, and hardworking. O'Grady's pressurized hydro cleaner busted through the roots when a competitor's standard rooter would not do the job. I highly recommend Matteo and O'Grady Plumbing!

Satisfactory work. I would not recommend calling them in for an emergency situation. The "emergency" markup was staggering. They knew I was in a bind and charged 3x+ on labor. I had little choice at that point. Lesson learned.

It took a long time to uncover the mystery of the sewer leak - but the repair for this major problem only took 2 1/2 days. Many thanks - these guys know what they're doing - and their price is right too.

Plumbers arrived on time and cleared a stubborn kitchen sink clog. When they finished I had them check the drainage in my tub and they found a band-aid that was slowing down the down flow. The technician noticed that my shower head was loose and fixed it without my even asking or charging me extra. This is excellent service and will use this company recommended by my landlord any time I have a plumbing issue.

These guys did a stellar job. They came out on super-short notice the very same day to do a water heater replacement installation that didn't necessarily qualify as "urgent" (not to anyone but the tenant). They were also extremely honest, quoting us every detail and even letting us know that, because the broken unit was still under warranty FROM THE MANUFACTURER (not from O'Grady Plumbing or from any other plumbing company, mind you), they wouldn't be charging us for it and would instead charge us only for labor.

Since there was no way we would have known that the unit was still under manufacturer's warranty, it would have been extremely easy for O'Grady Plumbing to get the refund from the manufacturer but still charge us in full for the unit, essentially pocketing a nice little additional amount for themselves; the fact that they didn't cheat us out of that money earns them my highest regard. Caveat: Make sure you are SUPER CLEAR with them from the start. Spell things out, explaining in full detail what it is you're hoping to get from them.

If I hadn't called them back to check on the status of my earlier request, I would have never known that they had initially scheduled just a guy to go take a look, in spite of the fact that I had already explicitly told them that another guy had been there two days prior who had already confirmed we needed a new unit. What a huge waste of our time that would have been!

It was during my follow-up call that I was able to get them on the right track, making sure they were going to come prepared with a new unit to replace the existing one. Crisis averted, money saved, new unit installed on schedule, so it all ended well. Give these guys your business, they're great!

Steve of O'Grady Plumbing came out at 10 AM on the morning we called, about an hour after we called. He was pleasant throughout, and quite knowledgeable. He did a very great deal of work, spending just over an hour to unclog a long drainage pipe that was packed with roots and causing sewage to back up in our basement.

Fast response time coupled with no messing around and a fast implementation of the new lavatory system led to be impressed with Rodney Williams of O'Grady Plumbing.

I absolutely LOVE working with O'Grady Plumbing. I am a local real estate broker in the Bayview and O'Grady is always so quick, thorough and professional every time I have called them. From the technicians on location to the owners of the company, the level of customer service is always top notch, especially Tong! Love them!

O'Grady Plumbing has been wonderful to work with! Managing our office building, there is always something to fix and our plumbing is no different. When called, O'Grady Plumbing has been on time, very professional, and excellent communication! They have moved to the top of my vendor list to handle all of our plumbing.

We met with a friendly plumber name Tung to have our water heater replaced. He was not only efficient and courteous but very helpful. He got the job done in a couple hours for a fair price $1375. The best part was that we weren't pressured to sign up for a service plan. We will be definitely keeping in contact for all our plumbing needs. Thank you Tung.

O'Grady Plumbing has been wonderful to work with! Managing our office building, there is always something to fix and our plumbing is no different. When called, O'Grady Plumbing has been on time, very professional, and excellent communication!

I have had a recurring issue with my toilet that had become a real embarrassment when I had guests over. Other companies have given me estimates to fix it / replace it, but it was just too pricey. When I finally called O'Grady plumbing they informed me it didn't have to cost me an arm and a leg. I was sold on a low flow toilet that will actually save me money in the long run. Plus the staff was very knowledgeable and courteous, which goes a long way with me

I had been trying to find an plumber for some fixes and new installations. Most often appointments were made and never kept. Finally I found O'Grady Plumbing. They were reliable, knowledgeable and reasonable with prices. I am very satisfied with their results.

I have had a recurring issue with my toilet that had become a real embarrassment when I had guests over. Other companies have given me estimates to fix it / replace it, but it was just too pricey. When I finally called O'Grady plumbing they informed me it didn't have to cost me an arm and a leg.

I had been trying to find an plumber for some fixes and new installations. Most often appointments were made and never kept. Finally I found O'Grady Plumbing. They were reliable, knowledgeable and reasonable with prices.

I had a vexing problem in my condo that I mistakenly thought was a plumbing leak. The plumber who came to inspect my situation was very methodical and professional. He was able to rule out a leak and instead identified the actual problem. Very well worth the minimum service fee of $125 for the piece of mind it gave me and the clear plan of action to deal with my situation.

I had a vexing problem in my condo that I mistakenly thought was a plumbing leak. The plumber who came to inspect my situation was very methodical and professional. He was able to rule out a leak and instead identified the actual problem.