Carolina Carpet Floors

Awesome product and installation, and looks amazing! Took a while to get a specific part in, but that's just part of today's market. Just in time for our little girl. Wouldn't have chosen anyone else, can't wait to get the rest of our first home completed! Y'all are very professional and kept us updated whenever we had a question. Thank you!

This was the first time I've ever been kicked out of a store by an owner, yelled at, and told to F off (and flipped off) because I asked her politely not to scold her workers (two African American men) in front of a customer (me), which was very uncomfortable and disrespectful. All this over a 12 x 2 remnant. This lady clearly has no business being open to the public and should seek professional help for her violent temper.

I purchased LVP from Carolina Carpet. The product was at a good price and service was outstanding. After meeting with Mr. Bobby McHugh, we looked at several brands and textures. He explained the benefits of each. After making my selection we set up a install date for the job. The installers from JVC were 1st rate. Mr. Jacob and Lalo did an fantastic job.

They arrived early, very courteous and professional. The job was completed in 1 day with no issues and I couldn't have been happier with the results. Prior to selecting Carolina Carpet, I had estimates from Empire and 50 Floor. Their prices were ridiculous and not worth my time nor money. It's true that some of the best deals are local and I recommend that you check with Carolina Carpet for your flooring needs before signing with the big national brands. You won't be disappointed. Kudos and Well Done.

Highly disappointed with my service at Carolina carpet. I had my entire house carpeted. I called the week prior, informed the manager I would be having an open house and showings as the property is for sale. I went to pay when i was asked to, and told there was no one in the store experienced to take my payment. I went back the next morning to pay.

I was told my carpet would be installed that morning. I went to the house that evening to see the finished job. My old carpet was taken out and a huge mess left with no new carpet installed. I called the store and was told id be called back that they were unaware. after an hour i had no details so i called back again. Someone from the store met me at the house, he assured me the job would be finished that night as I had a showing for sat am.

I went to the property sat am nothing was finished and I was not contacted. After the job finally got finished there was nails and staples sticking up all throughout the floor. There were also razor blades left all over the house, front steps, and front stairs. I called for that to fixed I was told someone went out to address it, but when I check there were still staples and nails sticking in the carpet.

I called four times to speak with a manager and never received a call back ever. I was extremely dissatisfied by the lack of regard and communication for a customer that spent over 3k for a job to be complete. Very unprofessional and unorganized, and multiple excuses for poor work. Never using this store again.

Great customer srevice during the purchasing process. After the flooring was installed, we noticed that the floor kept snapping when walked on, they told us it had to adjust to the temperature of our house the first time. The second time I called about the floor snapping they said it's because it's a rotating floor. Then noticed that in the kitchen they pinched the ice maker water flow tube, because it was cut too small where the tube come out of the floor.

We called them to explain and they tell me their not responsible for appliances. They were too busy focusing on the fact that it was a refrigerator, rather than listening to what the problem was. So, we went to the store to speak to the Manager and that turned into her calling the police, which nothing was done because no threat was made however, she stated she felt threatened. (Why because a tall black man talking to you and he has a loud deep voice) With in a month's time the floor started breaking into pieces and she refuses to repair the floor because she said she was threatened.

Good friendly service, prices are high everywhere, but I'd consider buying my flooring from here.

Do not purchase from this location and leave your stuff for pickup later! Upon ordering a roll of carpet I asked to leave it because my dad's house was not ready due to painting. Completed that and went to retrieve role and was told previous staff was let go from suspicious circumstances, a statement in which the company owner denied claiming defamation when it was the manager on-site that made the statement. Never got role, never got any answers. Was refused help by the owner, who was very defensive and accusing.

Unfortunately, the person we purchased our home from used Carolina carpets. There were several spots of carpet completely unattached upon closing of our house with the expectation of brand new carpet. Carpet was soft but unclean upon arrival. We attempted to schedule several times before actually getting someone to agree to fix the problem bc we didn't pay for the service. Upon arrival to fix the problem the serviceman was unable to speak to me without an interpreter on the phone and also, 2 hours late.

Definitely would not recommend, they are almost a week late at putting my carpet in and is the only thing holding my family back from being able to move into our new home. No one will return our calls and it's 3 days from my move out date I ALREADY PAID WHERE IS MY CARPET?!

This has been the worst experience of purchasing a carpet. We purchased one style of carpet another style was brought to our house it was two pieces that didn't match. The installer takes it back to the store, we do through this back and forth trying to match since 8/1 and today is 8/8. On 8/6 I do to the store because they sent another 7in piece of carpet that didn't match, the rep goes to the computer to locate where the remaining carpet is we walk over to the carpeted original purchased but that is not the carpet that was installed in our house.

The rep goes "oh I remember what happened the carpet you picked out we didn't have enough to complete the order". This was the first time we had been told this I was stocked. I asked so what is the name and price of the carpet that was given to us, she said I have no clue and that's where to issue comes in. I asked so no one wrote it down? Nope! Almost closing time I ask so what's the next step since there is nothing in the store to match her answer I do not know I will have to call my manger.

She comes back after speaking with the manager, the owner had the nerve to tell the worker "she had no clue how to fix the issue". We took the sample of the carpet I brought from my home trying to match with every possible piece in the store. the owner left an inexperienced worker who's only been there for 3 months to handle a bad situation while going out of town for 2 weeks.

I then speak to another rep on 8/7 who tells me that the installer approved the change in the carpet for us. I expressed to him our concern of never being contacted by the store to be informed of the shortage for the original carpet that we paid for. He kept saying well what you paid for was this amount and we gave you something for a higher amount.

That still doesn't fix the issue of the store failing to contact the customer given us the opportunity to come pick something else out. 8/8 They then went to say due to COVID they couldn't take the carpet back that's in our house(no one knows the name does not have the paperwork to show us the name and price) but we have taken at least 3 different rolls of carpet in our house(it's on our security system) that went back inside the store. When that was brought up the rep said that's only because we were trying to match the current carpet in your house. This has been the worst experience!

Awesome experience! Highly recommend! My husband and I decided at the last minute that we wanted to install carpet in our master bedroom after having our master bathroom renovation almost complete. We went into the store and were immediately greeted. We knew what color carpet we wanted, and we were escorted to take a look at the in-stock carpet. We found one that we liked, and the sales person also found a few that she thought we would like.

We were able to get an estimate, place our order, and have it installed within a few days we had carpet installed! If you want a one-stop shop without going through a lot of estimates (because you're going to get the best price and customer service here) and contractors, you need to seriously look at the carpets in stock at Carolina Carpet and Floors. Highly satisfied, and we will return for future projects!

Carolina Carpet replaced my carpet today. First, Mrs Diana made this a very easy purchase. Good carpet at a excellent price. The guys came in today with very professional behavior. They respected my home and did a superb job. My wife and I are very pleased with the work. I will recommend you guys to my friends.

I recently had flooring installed in my rental property. The staff and installers were friendly and professional. They came out to measure one day and installed the next, excellent Service. I left a key for them to install the vinyl in my den, Kitchen, Laundry room and bathroom. I love it! The carpet in the 3 bedrooms look great!

I contracted countless flooring projects from Carolina Carpets Of Fayetteville. I never had problems collecting payments, they always paid. Thanks Diana

Heidi is the best! Always helpful and knowledgeable. Used them for multiple projects and never have had an issue. Customers always love the end product, the prompt service and professionalism.

Great prices and quality work, kudos to Tony Brewington's crew for an excellent job.

Great prices and quality work, kudos to Tony Brewington's crew for an excellent job.

Carolina Carpet replaced my carpet today. First, Mrs Diana made this a very easy purchase. Good carpet at a excellent price. The guys came in today with very professional behavior. They respected my home and did a superb job.

Go somewhere else that knows a thing or two about customer service. Purchased a remnant to use as a large area rug, even though we wanted to exchange, within 24hrs, for a larger remnant we can't. They do not tell you this before you buy!

FAN-TAS-TIC! Outstanding! Look, we had no idea what we were doing but we did a lot of research. After shopping with national online stores and get hosed on that deal, we went back to shopping local.

Heidi was super easy to work with and was very flexible! I received a great price and they sent a massive crew to install the carpet which made very short work of the job. They were in and out in no time!

One of the most professional companies I have ever used. Great products and wonderful customer service.

I recently had flooring installed in my rental property. The staff and installers were friendly and professional. They came out to measure one day and installed the next, excellent Service. I left a key for them to install the vinyl in my den, Kitchen, Laundry room and bathroom.