Erus Energy

Signed a contract in March and have little to no communication from Erus. Application was rejected multiple times by the electric company and I would have to contact Erus every time to get any kind of an update. I have had more communication from the electric company than I have with Erus. Haven't spoke with a project manager once. Sounds great and amazing on the sales side but have yet to be impressed with anything else.

I regret going solar, after they installed the panels no body was able to help me. Almost two months calling different numbers asking for help to install the app and monitor the panels. They kept saying that someone will call me or they transferred me o provided different numbers but no one can do anything. When they are trying to sell everything sounds good but after you sign be ready to struggle during the process. In addition I'm paying more I will give 0 stars to Erus energy.

I had the solar installed by Erus energy. However they did reimburse me the two months of the electric bill because my loan payments have started. I have another payment this month and I am paying a electric bill and a loan payment. I called to get reimbursed but no one has returned my phone call. Also the electrician didn't label my breaker box breakers so I have no clue which breaker goes to which.

They replaced my old one. Also they had to cut into my roofs metal siding but did a really crappy job. I ask them to fix this and the breaker box but just was ignored. I have had a terrible experience with this company. I will never recommend them again to anyone. I all ready filled a complaint and will be taking them to court. I have on several attempts to call this company and no one returns my messages. I have now reported them to the BBB. Please read the bad reviews it reveals the truth about a company.

I have been contacting Erus Energy since mid-January for a roof leak under my solar panels. David Brady - CEO at Erus Energy Kim Crampton - Vice President Operations Corey D Cunliffe - Senior Project Manager So far, they had a survey done by their contractor - Reimagine Roofing, which was unbelievably inadequate. Their contractor could not find the leak area even though there was bucket underneath, took a picture of a staple not even close to the leak, didn't take a flashlight into the attic or take any measurement.

Survey was done in approximately 20 minutes. I have yet to see report from their contractor. Based on this experience I contracted an independent survey My independent survey found cracked/broken tiles, measured the leak from the attic to identify leak area and find the same area on the roof. Did professional report showing the problems with the tiles and zeroed in on the leak area under the panels, showed same in report.

This survey took almost 60 minutes and was very thorough - as was the report. I have supplied this report to Erus Energy and their contractor. Eugene Beckett 2324 S 161st Ln, Goodyear AZ

I was not 100% on board going Solar. We had three different companies come out. I felt most comfortable with Jason Lord, he had patience with me, answered all my questions and was very knowledgeable. He answered all my calls and text messages and I do mean ALL. I am very happy with the Company they showed up on time and gave us step by step what was happening next.

Chase is an awesome consultant for Erus Energy. He explained everything to us and answered all our questions. His presentation was not cheesy it was really good and made us understand the process from start to finish. He truly believes in the company he workes for so it made our decision to buy very easy. We loved working with Chase and are excited to get our new solar system in place.

Thank you Taylor for helping us to go solar. I'm excited and looking forward to getting the system up and running. Taylor was awesome. She explained things to us clearly. She answered all our questions. She would go back over things that I needed to have more explanation. There was no pushy sales pitch. I don't invite many people into my home but I'm glad I did this time.

Jason was great in explaining all aspects of going solar in simple understandable terms. Erus Energy was the second solar company I spoke with, because the first company left me feeling more confused and we almost didnt consider moving forward with solar. Thankfully a friend recommended speaking with Jason and boy are we glad we did. Erus Solar came in with a better setup, more panels at a lower price. Win Win in every way. Thanks Jason.

If you're looking for exceptional service, quality materials, and extraordinary professionalism in the solar industry, then you need to contact Romona Ruiz at Erus Energy. Romona treats you like family, and you can trust her. YOU WON'T BE SORRY!

I got three different quotes from solar companies, Jason from Erus Energy was the third person to come in to my home, Jason was very easy to talk to and was very knowledgeable and sincere about what he was explaining to my wife and I. He didn't come across at all like a typical salesperson. During the 4 to 6 week process, Jason was communicating with me by text just updating me on what was going on, he set up my appointments to have Erus come out and connect me to the grid once installation had been approved.

Then he came by later in the week just to make sure that we were happy with the installation and the whole process. I would definitely recommend Erus Energy to all my friends and family, make sure you ask for Jason.!

Taylor Ferrell was the consultant that we worked with on the solar project. She was very clear about the product, extremely knowledgeable, and so friendly and helpful. Even after install Taylor has been available for any help or questions we've had. We've also been happy with ERUS, the product is excellent. Thank you for assigning us such a competent and helpful young lady.

I would not recommend this company. I m not really sure how they have 4.5 stars on google review. Erus installed my solar system but it's still not on line and I am paying Good Leep the loan company now yet I have a incomplete system. The loan company told me you start paying 60 days on completion of the project but Erus failed to complete it.

In the contract which I should of read a little better that Erus energy will refund the money every month after 90 days if the system isn't completed. But I am still out $197 with and still paying my electric company. The last solar company I went through was Solar Topps and I had no issues with them. I wouldn't recommend this company I am still waiting on a battery and I believe my system may be undersized. Stay away from Erus. They are very disorganized too and never call you back on the status of the project.

Purchased a solar system from them with every promise I. The world that my power bill will not exceed $30 a month for my 1500 sq ft house. What really happened was my power bill was consistently $150-$180 with a $128 solar panel bill. Called them repeatedly to come look at the system to see if it was operating correctly and all they did was look at the app attached to the system (the same app that I had) and tell me it's operating correctly.

Long story short we sold the house with the crappy solar system and we will NEVER go solar again. The only people who Benefit from solar panels are the solar panel companies and APS. Solar is a complete scam perpetrated by the solar companies and the government.

Taylor Farrell and a colleague stopped by my house to spend a significant length of time to explain the features of the Erus offering. Having spoken with a few representatives of other companies, i found Taylor to be very sharp and an honest broker. She was able to answer all my questions, not a small feat. The overall value of Erus was clear once i weighed in the equipment, services and guarantees.

I do recommend at a minimum a consultation with an Erus representative, especially if you have already spoken to other vendors. Only a dozen or so installers in the valley also control their supply chain, and Erus' panels are German designed and US made. Too much to put in a review, just contact them. Best of luck in playing your role in saving the planet! And thanks to Taylor, she truly rocks. The best.

Not a bargain! Shop around. We didn't and found out too late that Erus does not have the best prices. They're in no hurry to get you hooked up. Purchased in Oct, 2018. Finally installed Jan, 2019. Now we have leaks in the roof under the panels. Not blaming them for the leak. But, although Erus advertises maintenance and repair, their prices for those services are unreal.

They charge $256 per panel to remove and reinstall. We have 18 panels. You can do the math. A neighbor bought his system from Tesla. Tesla will remove and reinstall his 16 panels for $500 flat! We are not happy campers!

Buyer beware. Erus first sold us a system that was too small for our usage. They even criticized the quotes from other companies saying the other companies were over-selling us. Everything was delayed. When the work was finally done, they put a hole in my brand new roof. They tried to "fix it" by filling it with silicone. It took weeks to get them to repair it correctly.

Later when a microinverter stopped working, it took them two months to replace it. They told me I could not replace it myself as it would void my warranty. Since our original system was too small, we realized we needed to expand the system, as much as it pained me to deal with Erus again, I wanted a single company to do all the work so everything would match.

When we asked for the system to be expanded we were told cash only. When I saved up the money they requested, I was told my original quote was no longer valid and we were given a new, more expensive quote. We signed a contract with Erus on 5/26/21 and paid in full. A week later Erus informed me they had changed their minds and that they were voiding the signed contract.

If they will disregard a signed contract with us, I would ask yourself "why would they honor a contract with me?" Erus tells me there are many other solar companies in my area and that someone else can expand my system, but no one will touch a system installed by erus. Every company says they will only install a second, totally separate system. They all claim that Erus will refuse to stand by any of their warranties if anyone else touches the system. Coincidentally, it was when I asked about warranties that Erus stopped taking my phone calls.

Please do yourself a favor and find a different company, a company is only as good as their word and Erus' word is garbage. Erus has lied every step of the way, they are in violation of a signed contract, and won't even take my phone calls. I would strongly recommend avoiding these scammers.

Erus energy destroyed two fuses and a transformer when turning off and on my power, including a ceiling fan. The repairman from Erus took two weeks just to figure out what was wrong with my ceiling fan telling me constantly "I don't know." Soon after I notice that my A/C is having issues. The repairman did not even look at the HVAC system when I first mentioned the issues to him and said to me that he even is having HVAC issues himself and doesn't know what's wrong with it.

Yet he told his company confidently that they were not responsible for the damages. Erus energy told me that it wasn't physically possible for the power surge that they created to cause damage to my HVAC. Yet, one can simply google it and there are several articles that will state otherwise. Not to mention the written statements by those that repaired my HVAC stating that that was what caused the issues.

It has been about 3 months since of calling and waiting. After three months Erus Energy agreed to pay me half of what I had to pay to get my HVAC repaired "just to be nice" BUT only if I sign away liability. I have just been constantly insulted the entire time. Not to mention that they decided to attach their box RIGHT NEXT TO A WINDOW.It looks awful and it will be harder to sell my home like this one day.

I have told Erus Energy that, to be fair, if they pay me the $900 that they owe me for getting my HVAC repaired And move the box, then I will take off this negative review and call it a day.

I wish I would have read all of these reviews before I was defrauded into entering into $40k loan for a bunch of paperweights on my roof. First of all the install process was an absolute nightmare and after several delays they told me they were out of stock and then I had further delays. Josh Wasielczyk was unprofessional and rude when I tried to cancel my loan contract b/c they weren't going to be able to get my panels installed by Dec 31 which would have impacted this "amazing tax credit" I was promised.

I was threatened with a huge cancelation fee. Then weird all of the sudden the find more panels! If there's anything I wish I could do now it's just take the hit on the cancelation fee because now that the panels are finally installed and I've received my first bill and on the proposal they provided me when I decided if I was going to purchase the system was $13.

What was my ACTUAL bill you ask? $146. So now my total bill for this month is almost $100 per month than what I was paying when I didn't have solar. DON'T DO IT! I beg you. Save yourself. I wish I would have, now I'm TRAPPED in a HUGE loan for the next 25 years and wishing I had never met anybody from Erus Energy

The worst ever company stealing money from people by installing the worst system making still paying the same amount to the TEP plus what I am paying to solar credit of a $230 and after many complaint and calls the check and found a shortage of production which I thing much much less than the real issue and finally decided to add 2 panels And if you noticed all the reviews you can figure the five stars all are fake which related to people may be they are there employers To whom still complaining may be we can sue them as a team to get our money back

I live in Peoria Arizona and this company's goal is to steal your money. Even on the sunniest of Arizona days I did not save half of what they said I would save. The payment plan is a scam within it self. After some research I found better solar company's and a better price. I truly think they installed cheaper solar panels or their estimate was completely off. Don't wast you time or money here.

Shop around there are better company's out there. Oh and they took over 6 months to install. At one point they thought my house was in Texas. Very disorganized. Don't make the same mistake I did.

This company is really good at the time of the sale, once you get your system installed everything changes, I got my system installed a year ago and it has never worked well, I used last month 2375 kwt my panels produced only 229. I sent the bills to the company and they never answer their phone or return calls, they just keep sending me to other person and after a year I still paying my regular electric bill and 265 more for their bill. this is a very unprofessional company, i wont ever recommend them to my family or friends. I am not sure of other companies but ERUS ENERGY from El Paso is not recommended to be used.

I cannot delete and don't think it would be fair to other consumers not to read my story. Here is your positive review and five star update. Good luck!

This company is a scam, I signed a contract with them in October 2107 for a system that cost me $33,000 that includes and LG battery and till now it still hasn't worked properly. in late 2018 I hired a lawyer to get them to take the system back and refund my money without success so far: The electric bill didn't change as expected, they couldn't get the app working to prove the system is even working after several tech visits to my home, and over 2 years later, they still haven't been able to get the battery that cost me $8K working.

Not to mention they illegal use of providing financing through Spectrum credit union. They rely on the fact that most people won't spend thousands of $$'s on legal fees to fight their unethical, illegal business practices, but guess what, I will make take this case to court for myself as well the many other victims.

Haven't seem much decrease in electric bill. But I got a new solar panel bill! :

They installed a box for solar that's common for catching on fire when it did they refused to fix or replace then told me on well I have kids they were put in danger it's sad how this company operates

I received an unsolicited call from a rep who is booking appointments on behalf of Erus Energy. She had my name and knew I was interested in solar. She incorrectly stated twice that SRP and later APS referred them to call me. (This is untrue.) I never signed up or opted in for any calls. The displayed Caller ID was 623-600-7182. Upon asking for clarification for the nature of the call, the rep provided an invalid phone number 855-200-6890.

Upon Googling, it is a robocall number used with hundreds of complaints. Admittedly, I have been in the market for solar. I spoke to two companies. I suspect one of them sold my info as a lead to Erus Energy. UPDATE: I've looked at my voicemail, and I believe my information was sold or stolen from Sunrun by an unethical sales rep. Only after the voicemail messages stopped, the phone call from Erus began. Very shady practice. Buyer beware!

Just cancelled my order with them. Very unresponsive and extremely poor communication. System might have been ok but had big question if they would ever be receptive should a problem arise. Impossible to get a straight answer after sale made and 'program management' is inept in my opinion. They do not listen, assume they know everything, and belittle the customer.

Sales presentation is exceptional but after researching, some of the information is not properly identified as an industry standard- ie- wiring in series is not approved and all panels are required to have electrical shutoff, panel monitoring per panel. Perhaps someone else has had a better experience but this is not the company for my project.

Their salesman lied so many time I quit counting. From the rebates, he said we were going to get it was $1543.74 difference in their favor. Had him write it on the proposal and Erus still wouldn't honor it.

Two outstanding Members of this company have made our experience shine shine shine! Selena! I swear if I weren't already taken I'd ask you to marry me. You are by far, the best Customer service rep a company could ever ask for. Your attitude and demeanor are always pleasant and contagious; as well, you have never once attempted to shy away from an issue we had in the beginning and have made certain to follow up and be assured that Erus has done everything it can to be a top quality Solar company.

You alone would have been enough to erase a memory of anything that was less than stellar. Yet, enter Isaac. 7am to Midnight to make sure that the lights were back on. He was thrown into a nest of ugly, and somehow stepped out that night beautifully. Never once a cross word or attitude, no excuses or challenges to the task at hand. A work ethic that is absolutely ridiculously rare these days.

Where do I begin to start singing his praise? Professional attitude and attire. Clean cut, respectful, friendly, very respectful of not only myself but also my property. Accurate and ultra particular about his work. I am so pleased to see a true craftsman practice his trade with such enthusiasm and attention to detail. Having dealt with several contractors in the last year, Isaac is only the second to gain my trust and respect and would have no problem leaving him with my open home to work without my presence. Duty.

This was evidenced by his thoughtfulness and his pride in making sure that things were well thought out, that the plan was executed perfectly and that the smallest of detail never escaped his attention. Isaac is no longer a contractor but a friend. He will continue to do work in the future; however, he is definitely welcome to pull a chair up to the table and dine anytime he likes.

I would like to throw in a sincere Thank you and apology to his wife, thank you for allowing the extended hours required to complete the job and I apologize for the length of time it did take due to some unforeseen issues that were not Isaac's fault. You are just as much a part of who he is and it is greatly appreciated. I don't know really how to stop the praises of Selena and Isaac, and I would also like to add that JR was a rock star to hang in so late on the work with Isaac.

Thank you for your help, it was truly appreciated. I will update this review once some time has passed and I can adequately review the equipment and the savings of the utility bill. For now, I can say with confidence that Erus is a reputable and reliable company.

We are very pleased with the products installed in our home. The work crews were very professional, they did their job quickly and made sure it was done right. They cleaned up their mess completely. The work done in our attic is great, we can tell the difference already. We are very pleased with all that was done and everyone that came to our home.

The representative that visited us was very knowledgeable. He was not pushy. He took all the time needed for us, being senior citizens, to understand the system and financial arrangements. Both installing and service crews were well organized and worked well as a team. They were all knowledgeable and efficient, each did a very good job in their individual areas of expertise.

I am a former employee that worked in the call center for almost 6 months. It definitely wasn't an easy job but I haven't found a telemarketing job that is. Funny thing is that they actually expect you to show up for work and perform. Sounds crazy but they do. It was made clear everyday that we were in a production and performance position.

The bottom line is, it's a job! I was paid every Friday without fail. Even made cash through out the week from all the spiffs they offer. I have recommended and will continue to recommend this company to anyone looking for work. The majority of the people there are great to work with and as long as you do what your getting paid to do you'll be fine. (Kind of like any and every other job I've ever had) As far as there solar goes, one of my family members wanted solar and went with Erus. They love it. Want to know why I left, message me and I'll tell you.

I am usually skeptical and apprehensive about any sales or services regarding home improvement. After having been burned too many times by previous too good to be true companies/deals, I try to avoid sales pitches altogether. Erus Energy was professional, thorough and patient. I am pleased with the level of service and look forward to the first lower cost energy bill.

I worked with Tom for my solar & couldn't be happier. He made sure we had a system appropriate for our house & walked us through every step. Customer service is top notch!

The installers where very professional and worked through the heat of the day. Everyone was excellent. Very cooperative and they kept me informed all the way through and were at my beckon call.

Every staff member was very knowledgeable. The contractors were very friendly. I would highly recommend Erus Energy! We will share with friends and colleagues how professional you are. We will admit we were a bit skeptical at first - we checked with the BBB of Arizona and now we are going green and greatly excited!

Shitty company that does shitty work through unethical, shitty ways. Stop calling me, I don't want your services.

A whole group of us in town are ticked. Unit was installed at the end of last year and its still hasn't been turned on. Erus says its PNM, PNM says they've signed off on the install. Getting a phone call returned is like waiting for a winning lottery ticket.

If you're in the market for an EXCELLENT company to install your solar system, look no further. Erus Energy di mine and I could not have been more pleased with the entire experience from start to finish.

The best in the wild west go smart go solar! Especially if I stop by your house!

Solar Energy service is great. I always wanted to have a solar panel. It's great for the Environment too.