Sweetwater Pools

Critical: Professionalism, Punctuality Sady, they do not seem to have adequate staffing. Our neighborhood pool is closed often as a result. Very disappointing.

Kept giving these guys multiple chances to correct their unprofessionalism and shoddy work, but they were unable to do so. They broke our hot tub. If that wasn't bad enough, the pool went from a crystal blue to a filthy green during their four months of "care." They kept promising to treat the pool with chemicals to fix the color and smell, but they were unable to do so (or they just lied and claimed they were treating it).

The pool remains a stinking cesspool. They swear they've done their best, and maybe they have, but THEIR BEST ISN'T GOOD ENOUGH. These people are unprofessional, filthy, incompetent, and they should never be let near a swimming pool again. Absolutely disgraceful "service."

We have been with Sweetwater Pools for pool cleaning and maintenance for over 7 years and we love them! They are very knowledgeable and good at what they do. They will always diagnose and provide you with the best and least costly options. This means a lot! We had other companies where they lack repair knowledge, thus they will want to replace the entire unit instead of trying to repair and replace components whenever possible.

This will save you money. They are very honest and are very transparent in their quote for repairs. The customer service is excellent, especially Diane and Dan! They will always listen to you and work with you. Best quality, low cost and excellent customer service!

I have been working for Sweetwater Pools as a lifeguard for three summers and I am looking forward to working with them again! It is a great job with great people to work with.

Sweetwater is real dependable. Excellent work. They work well with Stevens Landscape Service to make a beautiful back yard. I highly recommend them. Services: Cleaning, General repairs

Awesome company! Great job opportunities, amazing people, outstanding work ethics. Overall I can't ask for a better place to work.

I have the Catcha kid net on my pool for safety for my 3 year old twins. Sweetwater has been incapable of taking it off and putting it back on correctly. I have tried on numerous times to show them and get this correct but they are incapable of doing this simple task. I even explained how dangerous this could be for my children. For the past few months they have decided to not remove it and not clean my pool, yet continue to bill me.

When I confronted them they have evaded my calls, not returned calls, and denied the truth that the cleaner directly told me. Both Diane and the manager Dan are guilty in this. Sweetater is a company that cannot perform tasks necessary to take care of your pool and maintain the safety of your back yard. The company bills for services not performed. They should be reported to the better business bureau.

One of the best companies I have worked for that's why I keep coming back! Great pay, good hours, awesome management!

This is one of the best company's to work for I love them so much and you meet some many great people and make great money! Love you best friend!

If you are looking for a pool company to service your pool, Sweetwater Pools is the one! We have been a loyal customer for over 8yrs. The customer service we have received is beyond excellent. Primarily due to Dan, who is the residential service manager. He is the BEST! Any time I have called Dan, he has responded quickly to whatever the issue is at that time.

We recently had our pool acid washed and it came out sparkling white. This process was done in an efficient time frame and we are very pleased. Dan was available throughout the entire process. First impression are important and Diane, the receptionist, is always kind & courteous and will help me with any issues and get me to the right people.

I have always and will continue to always give Sweetwater excellent recommendations. I truly do believe that Sweetwater Pools is the best Pool Management Company in Houston and will tell anyone who calls that.

I wanted to commend the 5 lifeguards that worked during the school party on Friday, May 27 at the Bay Forest pool. They did a fantastic job and I believe they saved the life of a little boy that jumped off the diving board without knowing how to swim.

I wish there was a zero stars option. Very poor service, the "service technician" did bare minimums each time. He was never there for more than 15 minutes. They do not inspect equipment and you could end with a serious problem. My cartridge filter is way over due for a cleaning and was not told about it. I noticed it because it affected the pressure of the returns and the water feature.

I gave them plenty of chances to get it right over several months but he could not get it right. They would never leave door tags either. Most days I could not tell if he came at all. One day he was gone in (literally) 7 minutes (I timed him). The pool got worse with them in charge. STAY AWAY.

It is the way they handle problems - they face them - they are not afraid to admit mistakes, listen to feedback and immediately fix or handle the issues. They are all about solving problems in an imperfect world. They are not conceited and I feel like I can call up anytime with an issue - they solve the problem.

Sweetwater pools has been our service provider for two years. We have been very pleased with their professional and courteous responses to all our needs. We had a safety inspection done of our pool and equipment by Stan Sullivan. He is in charge of maintenance for Sweetwater Pools. Wow! I was really concerned, but he said not to worry they would get it up to code prior to opening.

I called to have my pool deck redone and was told an estimator would call me back later that day. Two weeks later, I am still waiting. Not much luck with another Houston pool company, same thing, but this time I just left a message.