Pool House

Didn't have what we wanted they don't carry cordless pool cleaners just the bulky cordes old school style but people were very friendly

Very nice people need to carry updated Pool supplies and smart devices.

They told me a price for a product and I drove over an hour and a half to find out she was wrong about the price and was going to cost 100 more than I was told

Critical: Professionalism, Responsiveness, Value Hired to work on pool pump and timers but did not complete job. Have called numerous times to rectify the situation without resolution. Overcharged one hour of labor to credit card that I'm still waiting for refund. DO NOT USE! They have zero customer service practices.

Very nice cashier. They could have had a better selection of chemicals. I was looking for a bigger size and they only sold small.

I have been using there liquid pool shock for a few weeks and it seems to be getting the job done.

Gave me a reasonable estimate to replaster hottub and repair cracked skimmer. I wasn't there when they came to the house, but they assured me the two repairs were in the estimate. During the repair, the workers left the water hose on (I found it running the next morning after flooding my yard; I told them it would increase my water bill, and they told me they would consider a credit, but.nothing), and when they drained the hottub, they left the pump running dry, so it now leaks and needs to be repaired.

After replastering the hottub, they told me the skimmer wasn't included, but it could be done at additional cost, making the replaster ridiculously expensive. I never heard from them after that. Very disappointing.

I had them install a loop lock fence around my pool so my three-year old would not fall in. What was awesome about this place is that they were able to get it installed before we even moved in! Noah was extremely helpful. Love their management and all of their staff members. This is a great business and I have continued to use them. I would give them 6 stars if able to!

The best pool company by far in San Antonio. I have had three other services try to take care of my pool and and it was constantly turning green. I went in to the store on Huebner with a water sample and the Manager there was extremely helpful. He tested my water for free and gave me recommendations to clear the algae. I followed his instructions and sure enough 24 hrs later the pool was crystal clear.

I now use them for weekly maintenance and could not be happier. From the Manager in the the store to the maintenance crew these folks are professional, polite and are very knowledgeable about pool water.

Stopped by Alamo Heights Pool House because my pool has been green for several months, I was using Leslies. I brought a sample of my pool water in to the Pool House and they recommended two products to put into my pool. I thought the price was a little high but I purchased them anyway because at this point I was desperate since this was going on month 4 of my pool being completely green.

I put the product in and within 48 hours later my pool was perfect. So in reality I actually saved money since I only had to buy these 2 products compared to the other store that just gave me a printout with a long list of products they told me to buy. I cannot recommend this store enough. I will be going back for any and all pool needs.

I had an appointment with the Pool House on Sleepy Hollow today to install my cover before the Norther hit tomorrow. It took 6 calls to get the appointment because they don't answer the phone usually, ask you to leave a message, and don't return your call. So, the appointment was at noon and after spending hours getting the pool and patio ready to install the cover, I get a call 1 1/2 hours after my appointment that they wouldn't be able to make it today- one of his guys got hurt a few days ago and his other 2 were too busy to do the job. He wasn't sure when they could do the job? Totally unreliable! Louise

We started using the Pool House when we purchased a home in 2015. Little jobs replacing a pump, cleaning filter and installing a new heater went fine with no problems. In between this time owners changed three times and the current owner is the original owner. In 2017 I started using them for full pool maintenance while I was deployed. I also had them Re-plaster the pool that September.

From September to July 2018 the bottom of my pool was stained from leaves or debris sitting. Mind you I have them coming out weekly to maintain the pool. I finally was able to get the stains out myself. It is October 2019 and my plaster is already cracking. The store staff is always very friendly and knowledgeable. The problem is the owner does not take care of customers and will not warranty work.

Your calls are ignored and your left to deal with it another way. Update, the owner came by the house 16 Oct 2019 and promised to fix the cracks in plaster and apply an acid wash to the pool to remove stains. I also gave him the opportunity to bid on new tile. Once the repairs take place I will update again. For now I moved my rating from two to three stars.

Perhaps "Pool Fools" would be a more accurate name. Maybe it's harsh but if you advertise that you've been in business several decades, it shouldn't take a week and four visits to power wash a pool. Tech was scheduled for Monday. Called at EOD to say their schedule ran late and he'd be out Tuesday. Called Tuesday at 10:30AM to say he was headed into the office to grab his gear and head over- essentially not starting his day til lunchtime?

The inefficiency doesn't end there. Techs came out again on Thursday and Saturday to ensure work was completed. The entire job was to drain the pool, power wash the sides, refill, and balance. Their actual presence is only required for a couple of hours. Thankfully a significant discount was applied, but the lack of professionalism makes it difficult to recommend this business.

Yes, I'm a fan. Have been a fan ever since we bought our house (some 12 ago). Stopped being a fan when business was sold, but gladly "came back" once they have reclaimed the business. I am a DYI kind of person, and the folks from the Pool House ALWAYS give me a fair and honest advise. I would have given them the fifth star if their rates and hours of operations would change a bit.

Maybe stay open until 6pm and also open on Sundays--especially during peak season. As a matter of habit, I am always telling my friends to seek the Pool House advise--it's far better than large-chain pool service companies. Nim Meishar

Two locations, name changes, owner changes, the struggle is real working with these guys. They took my $67 for an initial trip fee which should have been credited to my next service, which verbally was $225. Then, before I know it they charge me an additional $338, never do the credit (total over $400) and for what - they flood my yard, send a tech that lies about what he does and who he is, they let my dogs out of the yard to be lost, they refuse to correct payment to charge what they say, they can't produce reports when I say nobody came, their internet doesn't work when you show up to review reports, and after all of this the owner goes MIA and doesn't respond.

I even showed up in person and the owner walked right by avoiding dealing with customer service - probably because he knew there was a lack of service by his team. His employees will tell you that they will figure things out, they don't call back. They will tell him "Andre has a lot of stress - we are sorry for all of this." CRAP KEEPS happening.

Weekly pool maintenance has really gone down. Used them for about two years before the subcontracted maintenance man started to leave the pool green. Gave him the benefit of the doubt and let him do his thing, but after swimming one afternoon and my hair had a spectacular green hue I knew it was time to move on.

Pool supply and service shop that has an annual event with Polaris reps to tune up your pool cleaner. In 2015 we found them to be a bit unreliable about showing up for appointments and ended up working regularly with a different pool service, but things may have improved.

I had my pool serviced with The Pool House and I was very pleased the work completed on my pool. The price was reasonable! I needed my pool clean ASAP and they were able to come out the next day. I especially like the picture updates they sent to me after the work was compleated. Thank you so much!

After reading some of the past reviews I was very surprised since my experience with the service at The Pool House was phenomenal. This is not an exaggeration. The office staff, especially Krystal couldn't have been more pleasant and helpful. All my questions and concerns were answered and service work completed to my 100% satisfaction. I recommend The Pool House to all wholeheartedly.

Fantastic team over at The Pool Guys. This is my first time caring for a pool and they walked me through all the details of pool ownership. On top of it all, they got me set-up on a surprisingly affordable weekly plan.

This place has gone downhill in the last few years. Had them install a remote control valve system for our hot tub. BIG MISTAKE! Nothing was done on time, returned calls were non-existent from Noah, estimate he gave was missing several things.- wanted additional $$ to finish the job--- System is still not functioning. Bad service from the Alamo Heights location.

While I was out of town, my son took his Polaris booster pump to the Huebner location-- 10+ days ago. They told him it would be ready last Monday. He left a couple of voicemails last week and received no returned call from them. I finally reached them today and found out they have not even looked at the pump. I completely agree with the guy who gave them a bad rating a few days ago. Better to go somewhere else. my Son and I both wish we had.

Do not use this company. I used them for 2 years and had bad luck with them the entire time. They would not show up for their weekly cleaning, but would claim they had, they just forgot to leave the slip. They would usually credit me back for the service, but this happened way to often. They would leave my pump off, leave without fixing it, claim to repair or replace parts that had clearly not been changed out at all. When I finally canceled the service after three weeks of no shows, and went with another company, I found out they had left me without a filter!

I have had pool service with 3 or 4 other companies. the other companies were NOT good at maintaining their quality. This company is pretty consistent. I do recommend that you ask about putting SCALER in your pool to protect your equipment as it is NOT part of their normal service.

When we were looking around for our first house, we were definitely not expecting to end up with a pool in the mix. It was a great bonus, but with great bonuses come great responsibility. At least when we are talking about a swimming pool. The past two years has been a serious learning experience, which we could not have survived without The Pool House.

The staff is extremely helpful and knowledgeable, and has helped us over come such obstacles as algae (yuck), pump failure, and Polaris issues. In fact, they fixed our Polaris for the cost of parts (like $10). The only thing keeping them from 5 stardom is the prices. Since they are locally owned, they cannot compete with some of the nationwide chains. The prices aren't outrageous, but they are not the cheapest. That being said, we prefer to support local shops, and the level of service keeps us coming back.