Service Care

Marcus and Anthony introduced themselves as soon as they arrived on site. They were both friendly, professional, courteous and efficient. I really enjoy observing service focused professional and they happily welcomed my presence during the repair to my LG front load washing machine. They explained what they doing as they proceeded through the repair process and answered all of my questions, with a smile.

The two gentleman that came to repair my ice maker and water line decided it was better to replace the old motor. They were super nice and very neat, they cleaned up and returned everything like it was. Thanks

I have used Service Care for years. They are always knowledgeable, professional, and friendly. I love that I can track my technician on the day he is to come. They back up their work and happily return until the problem is resolved. Services: Refrigerator repair, Refrigerator/freezer repair

Great service from office staff and especially Eric, the technician! Such a relief to have a reliable and knowledgeable company to call on if something else goes wrong! My LG (complicated) combo washer/dryer had a bad door latch (5 yrs old) and the response was quick and efficient. Thank you! Service: Washer/dryer repair

Marcus H replaced the transmission on our washer and he did a great job! He is super friendly and was flexible with our appointment times! Would definitely recommend him! Service: Washer/dryer repair

Tech was fantastic and so were the office personnel. Texts, emails, to keep me updated on everything. Great detail and attention. Could not have asked for a better experience. Definitely will use them again!

Daniel does very good work.very courteous & professional. Checked repair out to make sure everything was ok before leaving. Also, gave us insight on other repairs that may be needed in the future. Would highly recommend him and Service Care in the future. Thank you. BES Service: Washing machine repair

Daniel Bailey was wonderful! Very professional, smart, kind, and handled our refridgerator water/ice problem perfectly. Not only was he professional and highly qualified, he was also humble, giving praise to the person at ServiceCare who diagnosed our problem over the phone and ordered the right part for him to install! Will definitely use again. Judy & Ben Haas

Eric and Tracy fixed my dishwasher and did such a great job. Not only did they fix a tricky problem that was really hard to find, they were very respectful of my home, laying down plastic to protect my floors and re-loading my dishwasher after the repair was done. I also really appreciated that they tried to look for any and all solutions before replacing the part. Thank you both, and thank you Service Care for hiring such wonderful, caring, and skilled technicians!

UPDATE: I was contacted by the owner and he offered to refund the diagnostics fee. I received a reimbursement check in the mail so I am adding a star back for the customer service. In summary - the repair was swift and accurate. The billing and explanation of what you will be charged before they do the repair is not the same as after the repairs are completed.

Just make sure you have an accurate explanation of the FULL amount of charges BEFORE the repairs are completed so you can make the appropriate decision. 3 stars for the repair guy. He was kind, quick and efficient. The rest of the experience was no good. The repair was quick and effective however what they tell you over the phone to schedule and then what you pay are two different stories.

What they told me over the phone was $99 service fee to diagnose the problem and if I chose the repair, that $99 service fee would go TOWARDS the cost of the repair. Industry Standard. So I booked. Repairman showed up on time, was polite and knowledgeable, found the problem within 20 minutes (washer leaking due to torn front seal on door) and gave me quote to fix - $379.83.

I thought quote was high but he was there with the part and ready to fix so I agreed. After the repair was completed (2 hours total time onsite) it was time to pay. I asked for a breakdown of the total cost and he said it would be emailed to me after payment. I paid and when i got the email a few minutes later, the ticket just said an $80 seal. So I called to find out what the other $300 was for, exactly.

Totally fine with paying labor but even $150/hour is high. That's when the fun started. First the lady who answered (off shore) seemed confused as to what I was asking about and said she'd have a manager call me. Then the lady manager (local) who called told me there was the part cost ($80), labor (around $80/hour so fair), shipping & handling? (Even though the part was in the truck but okay) and the kicker- the $99 diagnostics fee.

Wait a minute. I was told the $99 fee went towards the cost of the repair if I accepted the repair. I've had plenty of service people at my home to repair things and that is standard but never have I been charged the diagnostics fee AND the cost of the repair. If that's the way you do business, so be it. Just be sure to tell people up-front what they're going to be charged. And all I ended up with AFTER i paid was an invoice for $80 anyways. So beware before you schedule with this company.

We own a 20 year old DC powered refrigerator/freezer that operates off our solar system (or batteries at night). The fridge quit working several months ago, freezer was fine but I called several appliance repair places who said they could not take care of the brand or type of fridge. Service Care could do it, I sent photos of the motor, and type of refrigerant in it.

I was given an appointment window, a reminder on the day of, confirmation of the time window and then a phone call from the tech when he was on the way. Very professional and the gentleman was well informed and knew what he was doing! Great service.

This was a warranty repair for a dishwasher we had only had six months. The tech showed up on time; he was immensely respectful of us and our home; he promptly identified the issue; and he gave us a full description of what he was going to do: order the part and schedule a return visit to install the new part. The part was a circuit board that is not normally carried in inventory locally. We could not have asked for a more congenial and effective service.

After 3 attempts to repair my washer it was recommended I purchase a new washer. I wish there was a diagnostic tool that would tell you what is needed for the repair. I have now been without my washer for 3 weeks and bought a new washer today. Of course it is not in stock! My technician was very attentive and courteous. Service: Washing machine repair

Our service repairman, Bucky, was very knowledgeable, friendly, considerate, polite and explained everything to us. He was very professional. We have used Service Care several times for different appliances and have always been pleased with the outcome. I would recommend them. Service: Dishwasher repair

Hello. I am the homeowner. I used your company to service my gas cooktop. Your technician was prompt, professional & knowledgeable of his craft. James was cordial both by phone contact & personal conduct in my home. I would recommend your services to others! Thank you., D. Hawthorne. Service: Oven/hob repair

The technician was cordial, explained the service he was to provide/provided and was thorough. He gave an estimate up front, explained the reasoning for the estimate, and followed through with what was expected. He also demonstrated the reasoning for the repair/replacement. There is no doubt that the part/issue will not have to be readdressed anytime in the near future. He was competent and left an impression of confidence because of his work.

Great Experience. I was looking for a part for my washing machine and Jackie was extremely helpful. This is one of the only parts providers in town with a reasonable return policy which, combined with Jackie's excellent customer service, earned my business. The guys who I spoke with when I picked up the part we're great too and took the time to help me look up the schematics of the machine. Would certainly recommend!

Great service! Very professional and quick oven warranty repair. They also ordered new burner caps for me on a cooktop out of warranty so I wouldn't order the wrong ones. The parts were much less expensive than what I found on my own. Highly recommend! Service: Repair cooker / hob / oven

My 20+ year old Whirlpool washer decided to stop spinning suddenly. Hearing horror stories of the new low flow washers and smelly front load washers, I thought it best to try to get mine repaired. Also, I heard that it was taking 2-3 months to get a new washer from the manufacturer, shipped to store and then delivered/installed (thanks COVID!). I called Service Care on a Thursday hoping for an appointment within 2 weeks. Luckily, they had an opening on Monday!

The tech showed up on time. He was so courteous and informative. He left my laundry room clean and my washer fixed (hopefully for another 20 years). I'll use them for any other appliance repairs that I need.

I called 3 appliance repair places trying to get someone to look at a dryer that stopped working Service Care was the only one to call me back with an appointment. The tech arrives during the time window they provided and gave us his diagnosis. We order d the part ourselves after the tech gave us the part number. Mainly because they cannot get another tech to our place unit January 4th Great service. Highly recommend!

This is a great company with excellent customer service! My technician was Shaye and he was very professional with a pleasant disposition. That really goes a long way in business during these times. He repaired my dryer and the follow-up was great. The owner and his staff really operate from the stance of excellence. I would highly recommend them for anyone requiring their services!

We had some issues getting the part we needed - it took a little longer than expected. The manager contacted us quickly, though, and made every effort to make sure we had a good overall experience. I was impressed and I appreciated the personal effort he put in.

This review was before the owner called me to rectify the mistakes of the company. He offered a discount for the inconvenience and since the last repair I have not had any problems out of my television. It's not about getting it right all the time, it's about the actions you take to rectify your dissatisfied customers and Service Care did a great job. I would definitely consider them again for any appliance or electronics repairs.

My Nine year old LG washer started to make noise and didn't work. LG gave me two companies in Birmingham that did warranty work. I called service Care in the morning and they had a repairman out by noon the same day. He found the issue, fixed it and was less than $90! Awesome service!

They took our $85 diagnostic fee but we still don't know what the problem is. The technician diagnosed a faulty fuse as the cause for our in wall microwave oven not working. After obtaining a new fuse and replacing it (less than 30 seconds work), then turning the breaker back on to check, the microwave is still dead. The service care folks want another $85 to continue diagnosing the problem.

Very well. The repairman was on time, very polite, diagnosed the problem quickly, and had the part to fix it. Appreciate the competence of the young man.

Craig H. was great. He was very professional & got right to work. I was a few minutes late for appointment & he was very gracious.

Replaced bad valve on the water intake and replaced part of the door hinges. They were friendly and professional and did a nice job we will use you again if/when needed.

Service Care is the best. Promptly diagnosed problem with my washer, ordered part and fixed. Service charge put toward repair costs. Love the excellent communication so you actually know when your rep will be there.

Micheal Wilson was an excellent technician. His arrival and service was quite prompt. There were difficulties in the repair yet he stayed diligent until the job was complete and successful. Not to mention, due to his skills he was able to avoid further charge on our bill. I would recommend this company to anyone especially with Mr. Wilson at the reins. Thanks again Micheal.

I haven't tried my unit yet, so I don't know if it works. The personnel at the service desk were very helpful and friendly. The person that waited on me when I picked up my unit took time to help me with another problem. Based on today's environment where customer service is a thing of the past, I would rate you well above average. I would recommend your service to others.

Serviceman checked out our 10 yr old 61 inch RCA and thoroughly explained the issue and the cost of repair. Needless to say, my Hubby is getting a new tv.

I just used Service Care and was very disappointed. They quoted me a cost to repair my dryer, which is currently working, nearly the cost of a new one. The service call, which included the 12 minutes it took to replace a piece of plastic on my washing machine, cost me $246.

Called for repair of sort-of-new drier. Work accomplished on time, on budget, without problems by a very courteous technician. He was knowlegable, easy to work with, and helpful in every way. Thank you Service Care. This is a company that I highly recommend. George

I have used Service Care several times in the past. Their most recent visit was like the rest. They were courteous and professional. I like that the service technician took the time to explain to me what was happening.

Thank you so much to Jordan for your prompt visit today! We have really been in a bind with the electrical issues in our apartment that subsequently messed up our refrigerator. Having a knowledgeable, polite, and honest repair man was such a relief!

Third update 1/19/14. After reading my reviews, the customer service manager contacted me directly to apologize and offered a full refund of our service visit. He genuinely seemed to care about our experience and was concerned that his technician wasn't able to diagnose our problem appropriately. He made sure I knew he would be speaking with the technician directly to make sure this situation wouldn't happen again.

I was in need of a new screen for my laptop and contacted Service Care for the repair. It took a little time to get the part, but that was due to the research it took for the technician to find one at a reasonable price. I was very pleased with the entire experience from the price to the professionalism of the technician and the friendly customer service people. I would have no problem recommending them to family and friends.

Although my technician tried very hard to eliminate the banging and thumping noise on my new LG washing machine, he was unable to completely fix the problem. As I noted to LG on the website requesting service, I used the troubleshooting feature which indicated a water enabler/regulator might be needed.

The power circuit of our five-year old LCD TV blew out and I called Service Care. Barry Beasley came out the next day and verified that it was the power circuit, found a capacitor that had blown, replaced it on the spot, and determined that the damage was more extensive.

I have used Service Care about 5 times over the past 8 years. Highest quality service and super courteous technicians. Never hesitate to call them out to the house. Currently they are helping me with a 62 Samsung DLP HDTV that has blown a color wheel. Top-notch firm.