WindowPRO

I had some concerns with the caulking around the windows that Window Pro had installed. I called Window Pro and spoke with Jamie about my concerns. He sent Walter and his apprentice to my home this morning and they did a great job of taking care of my concerns. The windows look great and I would highly recommend Window Pro.

Superb! Great dealing with everyone at Window Pro. Excellent communication through the entire process. Highly professional and excellent install. So pleased with my new windows and sliding door.

Very professional. Very happy about how these guys worked and finished the job. We are so happy with the results. I would recommend Window Pro to anyone.

Got a whole house full of windows over the summer. Pros- *Salesman was great/responsive/helpful. *Installers were polite and accommodating as they worked around my family and I for the better part of two days *Quality of Installation appears good from my layman's POV Cons- *The windows were left an absolute mess. Smudges, caulk, and a waxy substance were left on most windows. *Installers failed to tap in all the little screw caps throughout the house.

Not a huge deal, but an added pain on top of necessitating my wife and i to spend hours cleaning up the windows. *Installers had my wife sign a checklist that said there was a walkthrough and windows were cleaned. Installers checked everything off and told her to sign. While she should have demanded a walkthrough first, the tactic of filling it out in advance with a "were done, sign here and give us a check" felt a little like they were pulling a fast one. *We were left with nothing other than a receipt and a generic product pamphlet.

I had to reach back out to the salesman to see how to register my warranty. Lastly, and most frustratingly I had my salesman relay my concerns to the GM, and i also responded to an automated email message which stated "reply to this email if you have any issues" After being ghosted for a couple weeks I went back to the salesman and he was able to answer my question on the warranty and get me the direct email to the GM.

The GM replied claiming the marketing email isn't monitored. The marketing email portrays itself as the GM's personal email and literally tells you to reply to that address. Also, my salesman had relayed the message weeks earlier so this response came off as disingenuous to me. I responded again to the correct email and now, weeks later, i can only assume the GM is ignoring me quite intentionally as I've heard nothing.

I am very laid back when it comes to these things and would have been satisfied with a simple email acknowledging my concerns. But unfortunately that didn't happen and I'm left feeling ignored, which isn't a great feeling for such a large project. For these reasons, I'm unable to recommend WindowPRO, primarily due to management ghosting me.

The presentation of product features was excellent. Communication with Window Pro was always done in a timely manner. Any questions I had were answered quickly. Everyone showed up on time and the job was completed on schedule. I enjoyed working with Window Pro through all phases of the project.

Would not recommend. Did a poor job on a recent installation. Sales person never follows up!

We have a house full of windows we need replaced. Just started the project in August, 2020 and began with replacing just 8 windows. We purchased the Marvin Brand, in flat black, and love them. The installers at WindowPro did a terrific job, cleaned up after themselves, and were friendly. We'll be calling them to replace the next 8 windows. Mike, who sold us the windows was terrific. Very knowledgeable, engaging, and new what we wanted.

WIndow Pro Is amazing, which is saying a lot as I am a tough customer and I expect a lot. From the sales process to the installation they have exceeded my Expectations. My sales Rep Bryan was Knowledgeable, respectful and courteous. Went above and beyond on both occasions of my two purchases. My installation crew this time with David and Kenny were outstanding. Professional, neat. respectful of my property. Precise. Went above and beyond with respect to unexpected hidden issues.

The did everything I asked of them and more. I did a lot of shopping around and would highly recommend Window Pro, and Marvin Window and door products. One more note, Warranty work on a previous purchase was also performed perfectly and without any question or hesitation.

The new door unit and casement windows are especially high quality. The style is modern and functional. Sales person was professional and open-minded. The tech that followed is very smart and helped us with an ergonomic issue - opening the door inward was much better than our original plan. Installers worked very hard to ensure unit was stable, level and sealed.

The crew worked tirelessly for 9 hours the first day. They came back about 2 weeks later to replace bent cladding and complete the work. All workers were friendly positive and professional. We cannot hear traffic or airplanes in our kitchen. It looks lovely. Thank you for your work and for improving our lives.

We had a door installed about a year ago. Looks great, matches existing trim well and appeared to be installed perfectly. One year later and it doe close and the locks don't line up. Window Pro did the entire door including framing so this shouldn't be happening. That alone doesn't warrant one star, but when I call to set up a service call and get nothing but automated messages and no call back the rating has to drop. Very disappointed. Sales is a small part of the relationship and complaints should be handled with the same attention as potential sales.

I need to replace my sliding glass door and contacted them to get estimate on job and they never got back with me i sent email twice i told them they would have to txt me or email me senior citizen so i do not take calls on my cell they never had the time to get with me i guess they dont want small jobs if this is how they treat people i guess its better that i dont deal with them

The Marvin windows are great. I choose the Marvin Infinity outside white look and natural wood finish for the inside and they look good from both the outside and the inside. I had done some research beforehand to choose the right product/make. Marvin and Anderson compete right at the top on best windows. In discussions I had with some independent repair shops (whom don't care about brands, they work on all type of windows), most claimed Marvin products were the best built and by far those they repair the least among all brands.

The windows are one thing, but the installers are the other part of the deal. Window Pro's installers did a great job, worked quickly and professionally. The complete house was done in less then a day and they cleaned up after themselves before leaving. The worked fast but made sure the finish was perfect. Even when I pointed out a slight gap between one of the window frame and the casing, they made sure everything we properly re-aligned before calling the job done.

They answered any technical and engineering question I had as they were installing the windows. One of the window had been built too wide by the factory (dimensions taken by Window Pro were right, the factory did not built to spec). Window pro had a new window rebuilt quickly and came back to complete the installation few days after. All in all, I can say I am fully satisfied with the product and the work. Thanks Window Pro!

WindowPRO did a very clean and neat installation, handled by professionals who took their time and did it right (no callbacks required). The Marvin windows were the best I could find, and was happy I went with them as a long term investment over some of the poorly made vinyl alternatives that certainly would not last as long. I had an issue with sunlight in the living room, and even in winter on a sunny day it would make me sweat. Marvin's low-E windows solved that and made the room much more comfortable.

I also live by a major street, so noise was an issue even at night. The Marvin windows were also much quieter, leading to a better night's sleep. Add the WindowPRO lifetime guarantee along with the quality of the Marvin window and it provided the best value solution for me.

Excellent service, from estimate, to detailed measurements to installation. Everyone at the company is courteous, knowledgeable, helpful. Can not say enough good things about them.

Wonderful people. The installers were very kind and courteous, left nothing for me to clean up and did an excellent job installing our windows. I highly recommend them to anyone!

We are planning on replacing more windows and will use this company to do so.

We had new windows installed in our home on February 13, 2009. I can't tell you how much I was dreading having the windows replaced in the middle of winter. The installation team was absolutely wonderful! They were a dream to work with.

We sincerely appreciated the responsiveness and the way that WindowPRO conducted business with us. From the day we completed the contract to the detailed measurement of our windows to the superb installation, we knew that our investment with WindowPRO was sound. Such service builds great working relationships!

We had a great experience with the guys from WindowPRO they were nice and professional. We love our new windows!

I looked at 5 other companies before buying. WindowPro folks were true problems-solvers as well as quick, and highly professional.

Check out WP on Angie's List and Guild Quality. There you can see the review from dozens off customers.

NEVER USE THIS COMPANY. Out of all of the contractors I have used, this has been the worst. The salesperson Paul was not only unhelpful once the deal was made, he was verbally abusive and failed to take responsibility when the wrong door and broken windows were delivered.

We just wanted to take the opportunity to tell you how pleased we are with our WindowPRO replacement windows. We had six bedroom windows replaced in the fall, and it has made a big difference. Over the winter, we really noticed how well insulated your windows are. We're very happy that our days of using plastic insulator kits are over.