Overhead Door

My wife backed into our garage door. She ripped a double car garage door off the tracks, and I thought it would not be repairable and cost a small fortune to fix. Brian, their miracle worker technician, came out within 24 hours of me calling and made it look like nothing happened. Brian is a MIRACLE WORKER on garage doors. The integrity of this company is amazing.

I told Brian that I didn't think it would be able to be repaired, and he could have easily charged me thousands to replace the door. Instead, he rolled up his sleeves and made it look like the accident never happened. Five stars isn't enough so I'm giving them 6

My garage door would not shut because one of the cables came off. I put the cable back on but it came off again immediately when I tried to shut the door. I called Overhead Door Company of Kansas City and they came to my house the same day. Marshall was awesome in fixing my garage door. The issue with my door seemed extremely serious but he performed minor maintenance on the door and now it opens and closes like new.

He asked if I had any other questions or other issues. There were some things about the door opener that I didn't understand that he explained to me. He also provided helpful tips that I didn't even know to ask. He was extremely friendly and courteous. The cost was extremely reasonable. Overhead Door Company of Kansas City now has me as a permanent customer. I rarely provide reviews but I was so satisfied with their service, I just had to write this review.

I ordered new doors during the peak of the pandemic, and this caused the delivery time to really stretch out, but they worked to get the new doors out of the factory. Overhead Door of Kansas City sent their crew to install them. They were awesome guys. They were true craftsmen and the attention to detail was far past normal expectations. Don't waste your time looking at other garage door companies, use Overhead Door - period!

I do not recommend this company due to a bait/switch on price quote for service that took ~15 minutes. I would have given a 1 rating; however, the customer service and technician employees were nice and professional. I was quoted a price on June 9 through the customer service line and made the appointment for June 13. I received a call from the technician a few minutes before he was to arrive to install a new key pad to tell me that the price I was quoted was wrong.

They would not honor the original price of ~$169, the charge would be ~$223! I had no choice to proceed with the replacement due to need to have it working by the 14th. I expressed my dissatisfaction with the situation; however, the technician said I could cancel if I didn't want to pay. I explained since they waited to contact me until the day of service to tell me about their mistake, I had no other options because it needed to be fixed today.

He did offer a 10% discount, taking the price to ~$210, which he said "was the best he could do." However, it is clear to me that the owners do not honor price quotes, care about customers or future business. Next time, I will choose a company who appreciates customers and honors quotes.

Amazing company. I can't praise them enough. One of our garage door springs broke in my way to work Sunday night. Called them that evening around 7:30 pm and they had a technician out at 7:30 the very next morning. He was extremely knowledgeable and helpful. Fixed the issue within 45 minutes. Amazing service and price. Will be a customer for life. Keep up.the good work.

Doors took forever but this was nothing overhead door could do about it. They installed my garage door openers using my old doors until the new ones arrived. The service tech was very friendly and knowledgeable, outstanding job. The service tech that installed our doors couple months later arrived on time and did a great job also. Great experience

How service companies should operate. Ordered a new door from Overhead Door and although there were supply chain issues causing delays, they were always up-front in their communication and honest in their timeline. They contacted me to provide updates instead of me having to worry about following up. On my request, they came out again after installation to correct an aesthetic issue without hassle and free of charge. Everyone I interacted with- from sales to installer to repair tech- was courteous and helpful. Highly recommended.

I called on a Saturday night. My garage door was stuck open I had sealed the door with tarps for the night because I didn't want to pay emergency rates, and scheduled an appointment for Tuesday. The next day, Sunday, I got a call from overhead door. They had an opening and asked if they could send someone over to fix our door. The service was impeccable, and the technician was a professional.

The price was more than responsible. I would 100% recommend them to anyone, and I have placed their info in my personal book of contacts for service. Great work and thank you for making an early repair. You guys are amazing.

Super happy to have service completed the day of my request in a time frame that worked for me (4-8 pm). Our tech was fantastic! He said a lot of techs don't carry extra springs in their trucks so we were lucky to get him. Service completed with parts he had on him. Very happy with our choice and will definitely use them next time we need something!

The bottom panel on our garage door was damaged so badly I was sure it would have to be replaced. I called Overhead Door the next morning and was given a time frame for service call the same day. The service tech called within the time frame to let me know he was on his way. He was friendly, courteous and personable. He managed to accomplish what I dared not hope for and fixed the panel. The bill was less than $200. It made my day. Great company, great service. Highly recommend.

Overhead installed a garage code for me and when the box wouldn't work and I needed help to reset [it] they came out and made sure it was up and running without a charge. They are quick to please and I recommend them for sure.

We have worked with Overhead Doors of KCMO for 10+ years with new construction as well as rental property management! They have always come through for us! They are very responsive, professional and helpful. Worked with Daniela Kirk on purchase and install of two new garage doors recently and she was exceptionally patient and informative. Thanks Daniela and Overhead Door!

Danielle took our order and was extremely pleasant and answered all my questions. I was confident this was all going to go smoothly. Later, when I added on a garage door keypad, she was very helpful in that matter. The technician did a thorough job - neat and clean. Fantastic workmanship. He was always happy to talk to us when we checked in with him or had questions. He enjoys his work.

Oh my goodness, I have rarely been so impressed with anyone performing work on my home - your technician Phil was exemplary! He not only did a FANTASTIC job, but was beyond professional and courteous. Phil is truly a great asset to Overhead Door; when it is time to get a new opener installed or a new door, have no doubt I will be requesting Phil again.

Overhead Door Company has exceeded our expectations for quality of both product and service. We ordered our new door opener and they were able to schedule have someone come out and install it within 48 hours. The technician was friendly, knowledgeable, and very professional.

We put up with our garage door bouncing back up after trying to shut it for years. We finally called and they fixed it quickly and efficiently. I cannot believe we waited so long, it was so reasonable in price to have this fixed.

Used them twice. Both had a bad turn out. Install a double and a single. Just over a year I notice spots all over both doors. They said the spot paint scratches. When I ask them why, they said all the doors have scratches and they spray paint to repair.