Accent Countertops

Working to correct installation. Will go higher on review when issue is corrected. Update: As promised Accent made good on their workmanship and promised response. Thank you for getting us the countertops we were hoping for!

The countertops look great and the installers were nice guys. I am just frustrated that the hole for the kitchen sink faucet is off center about 1/4 an inch. I did not catch it before the installers left, but how do you fix it? The picture shows it. I have a 30" sink. I centered a long ruler at 15" over the hole for the faucet and then put sticks perpendicular to the ruler at zero and 30 inches.

On the right side of the sink you can see more countertop show on the inside of the stick. Frustrating to have worked with nice people and to have beautiful countertops, but the sink faucet is off center.

The 2 Accent Countertop Installers showed up on time and performed a very professional installation, then thoroughly caulked the seams with silicone sealant and then cleaned all of the granite countertop surfaces, without leaving a trace.! I'm extremely satisfied and happy with the end result. Thank you ACCENT Countertops.! EDL.

We appreciate the professional help that we received, even had a special request to install quickly, which they did. The finished product is very lovely and we are very satisfied with the results. The technicians also cleaned up very well before they left. Thank you so much for a job well done.

RUN! This company make it sound too good to be true because it isn't true. They may have the lowest price to start but they are so dishonest and will call 3 times after you are months into your job and demand that you pay them more and more each time. They ended up being $1,347 over our next choice (when choosing from other companies) for countertops.

First excuse they gave me was the invoice I paid the first time wasn't accurate on the square footage. The next excuse they said they completely missed a whole bathroom on my bid so that wasn't included in the payment so to complete that they needed more money. The third time they called to charge me more they said the things like the edge work and backsplash and "extras" weren't accounted for on the invoice.

When I voiced to Chris that I felt like they were being dishonest and trying to gouge us for more money. He said "then go somewhere else"! Terrible customer service. Now 4 months in and waiting to move into the home and financially unable to wait longer he puts us where no one wants to be. Up a creek without a paddle. We needed to get it done so we paid but it was clear their tactics and how they operate is not new to them.

Then weeks after they get the tops put in we are still waiting on the backsplash and I have to call 8 times to get it scheduled to finish our countertops. This is hand down the worst company I have ever worked with in my life. Lesson learned do not go with the cheapest option. Terrible! The only good thing was the installers and that's because they aren't even part of Accent they are subs. STAY AWAY ITS NOT WORTH IT.

Our new countertops are beautiful! Very satisified with the amount of time until installed. The installers were professional and did a fantastic job! I would definitely recommend them

Not impressed. The slab was damaged before install, which we would have appreciated a call about or a heads up before the crew attempted install. The repair they attempted was not even close. On second install, the crew damaged a cabinet and said nothing, as well as cutting the sink out in the house. No clean up was done, overall will not be using for my next project.

They made the whole process easy and my countertops look amazing! The installers were very friendly and professional, and they cleaned everything up after they finished. Highly recommend!

BEWARE! Accent showed up to my home to install my counters (that were ordered 6 weeks ago from Home Depot). There were only two men who were trying to move and install large Quartz slabs in the basementwhich is just asking for trouble. I watched as they attempted to install the slab into my basement kitchenette, but the slab was way too heavy for 2 people to lift.

They decided to rest the slab against the walls putting deep gouges into the drywall and door frame nearby. I was caught off guard at their lack of respect for others property, but calmed down a bit when they assured me Accent would send someone to take care of the damages. I sent an email the next day asking when I could expect it to be repaired and got a reply saying they are not responsible and that they suggested not having finished drywall until after counters are installed. I will NEVER use them again.

The countertop itself is nice, but I can't recommend them as an installer. It took three tries over the course of a month to make a rectangular piece fit their own measurements. Their installers bent the metal corner round on our drywall and put three different holes in the drywall in while removing the backsplash in our kitchen, then chipped the bottom of our frameless mirror in several places while removing it in our bathroom.

The installers shrugged it off when we asked about it. They also chipped off part of the cabinet while removing the old countertop, leaving a several inch-long gap between the new countertop and the cabinet top. We contracted with them through Home Depot, and if you can just order the countertop from them and find a different installer, it might be worth it, but the install process was a dumpster fire.

I haven't even gotten through the process and I'm not sure how it could go any worse. I'm actually trying to cancel my order if at all possible. No one tells you they need at least three weeks notice to schedule your template. At the time of template they'll tell you 2-3 weeks for your install. However, at 2 weeks after your template they'll send you a random change saying they had bad assumptions in the original estimate and it now cost more.

Then when you call after accepting this mystery change order, it'll magically be another 2-3 weeks before install but they won't actually confirm that either. At the very least, plan for 8 weeks from the time you schedule a template, but I can't say if that's correct yet since our install hasn't been scheduled.

Dramatic delays, price hikes, and poor installation and communication. I was referred to Accent Countertops by a friend so I know that my experience isn't everyone's but if you run into issues count on Accent going dark on you. Accent damaged cabinets and messed with plumbing that led to flooding. After a month of being told they'd be coming out to finish the job, I gave up and hired someone else to finish. Accent does the installations for big box stores so they're alright with the random poor experience.

I was promised two things that were never delivered. 1: That I would be contacted by Accent Countertops within two days after paying for the countertops. I was not contacted for 5 days. I was told by home depot that the countertops would be installed with two weeks. It took 5 weeks to complete the project. When I asked accent when they finally contacted me that Home Depot promised a two week installation they said I would be lucky to finish before August. 2: when they came to install they did not measure the backsplash correctly and promised to re-cut it and they promised to include an additional sq Ft of material to make sure the backsplash looked good at no charge.

When someone finally contacted me after going to voicemail 2 times on two separate days they said no one promised that there wouldn't be additional fees, and that I would have to pay an additional $79. I have never had a harder time getting in contact with a company like I have with Accent Countertops. Very poor customer service, and astounding ability to throw the customer under the bus whenever it makes their job easier. I would not recommend Accent.

I recently had my kitchen and powder room countertops updated by Accent Countertops and couldn't be happier with the results. The selection and design experience was very helpful and stress free (thanks Ken). The pricing was very reasonable compared to other bids. And the installation team was fantastic. They were on-time, professional, and very responsive to questions. All around, this was an excellent experience and I highly recommend Accent Interiors.

Accent upgraded us to 3 cm granite because we went to the warehouse and chose a 3cm slab, not knowing we hadn't purchased granite that thick. The templating was perfect. There is only one seam. The fit was perfect. It took less than two hours to install from start to finish. It looks stunning. We couldn't be more satisfied.

I wish every contractor I hired did this great of a job. They arrived a little early which was perfect and were done quickly. Zero problems zero complaints. They even locked up for us.

Bathroom vanity turned out great! All parties were very helpful, from initial pricing, to field verification, to install. It was a rainy day and I wished the installers would have had some booties to put on as they were bringing the materials in the house, but I moved some mats around and we kept the mess to a minimum.

Very quick, great customer service and options available, prompt visits and install. Used digital stylus equipment to get a very accurate template measurement. Countertop looks great. No complaints whatsoever. Thanks!

Wonderful counter tops. They made sure that it was done the right way!

I had Chris come out to do a little repair work on my Silestone. He did an amazing job, and was very courteous, prompt, and helpful. I would highly recommend Chris from Klein's!

I had a great experience with Accent Countertops. From their professional design staff to their product and installers, they are top class. I am constantly trying to find ways of meeting my budget without compromising quality with my investment properties and they have met that every time. I had such a good experience that I asked them to help me with my personal residence with their high end product. I highly recommend them to anyone.

Where to begin. I was referred to Klein's through Home Depot for new quartz counter tops for my basement. The promotion was if I purchased enough product from them they would give a free sink and install it.