Sample Plumbing

I contacted Sample Plumbing about what appeared to be a leaking toilet. The first issue was they said they would possibly come out the next day but definitely could the day after. They never called the first day or came out. The second day I called them back and they told me they had a tech coming out. When he came in he lifted the toilet lid and the fill valve tube had simply popped out.

He put it back and the toilet was right back to working. Now, I recognize that I made a mistake in not checking for this, but because the water was overflowing in the back of the tank it appeared the water was leaking from the tank or toilet itself. When the tech flushed it a few times and felt sure it was the problem he headed out. I thought he was not going to charge me, and I said 'I need to pay you something for your time'.

He said the office would send the bill. I should have inquired more about what the bill would be. As I was shocked when the invoice came for $160.00. The tech was in my house for 5 minutes. I certainly understand drive time, etc. I called the office and spoke to Simone, she said she didn't handle billing. I asked if a supervisor or someone in billing could call me back.

I told her I was perfectly fine with paying $80 or $100 as I know a lot of service calls require that for appliances and things to be checked. I was happy to pay something for his time, I just felt the cost was really unfair based on the service provided. Simone said the tech logged he was at my house for 15 minutes. 10 of those I know he was sitting in his truck (as my office overlooks the street).

And my question now is, does 15 minutes and no work justify $160? I asked Simone to call me back after she talked to a supervisor or billing. She never called me back. I called back about a week later and again she never called me back. That is just really unprofessional. I would not expect this from a small plumbing company, it seems to me it would make sense to meet in the middle in this situation. I will not be using Sample Plumbing again.

After sampling other plumbers in the area, I found them to be recommended. They responded quickly to my issue, discussed my options and showed up as scheduled. The issue was repaired, efficiently, professionally and properly even cleaning up and replacing areas that needed access. So don't be a pipe dope, call Sample for all your elbows and collars, regardless of your angle.

Gary is by far the most professional and knowledgeable plumber we have worked with! He was so patient with my husband who likes to do Everything himself and actually walked him through every step he made to get our problem resolved. This is the only company I will consider calling for the foreseeable future and I will be requesting Gary everytime!

Have used Sample Plumbing at two South Tampa homes over more than 5 years. Consistently great professionalism and service. They are my go-to plumber. Service: Drain cleaning

The best plumbing company in Tampa, no contest. I've used them twice and both times have timely, professional and fair on price. I hope I don't have a plumbing issue again but if I do, Sample is who I will use. Service: Plumbing leak detection

Great service - plumber came same day. He was on time and performed all services without any issues. Professional and courteous. Fair pricing. Services: Tap repair, Leak investigation and repair, Tap installation

I recently went through a remodel that started small but due to the age of my home (1950's) it turned into an extensive project. Sample plumbing not only saved me time and worries, but saved me money in the process. Stewart Sample (owner) and his staff are consummate professionals. In contrast to companies that I've used in the past, they exhibited utmost integrity, great attention to detail and went above and beyond in consideration of my timeline. I highly recommend them without

Gary repaired our shower and also installed a water filter for our house. Both he and the woman I spoke with to schedule my appointment were very friendly. I have no complaints and I will definitely contact Sample Plumbing again for any of my future plumbing needs! Service: Shower repair

We were very grateful that Sample Plumbing was so responsive and worked us into their schedule when we called about a leaking water heater. Gary was a real pro and did a great job installing a new one. It's hard to find a reliable plumber, and we are happy to have done so. We will be loyal customers from now on! Service: Boiler installation

Excellent service! I had a great experience with Gary from Sample Plumbing. He showed up on time, was professional and explained everything to me. Fixed my toilet and unclogged my shower drain. I will definitely use this company again and recommend them to anyone with plumbing needs. Services: Drain unblocking, Toilet repair

Sample Plumbing is the best in the business! Always on time, professional and very fairly priced. 100% satisfied! Service: Toilet repair

Gary, of Sample Plumbing, was prompt, friendly, professional and knowledgeable. He located and unclogged a sewer pipe leading to the street and showed where the buried clean out plug was located. Kelly, Office Manager (?) was pleasant, efficient and helpful. Service: Drain cleaning

Sample Plumbing Inc. is by far the best plumbing service that we have used. They came in and fixed our sink quickly and effectively. The service man was knowledgeable, friendly and their rates are pretty reasonable. I would highly recommend them.

I wouldn't even consider using any other plumber services since I've found the experts plumbers of Sample Plumbing Inc. They are honest, courteous, and reasonably priced. They have also done many different types of services at several of my rental properties as well as completely re-plumbed my home. I wouldn't hesitate to recommend them to anyone who needs plumbing service.

Sump pump broke on a cold, rainy Saturday so we immediately contacted Sample Plumbing Inc. They arrived quickly to save the day. The plumber explained everything so clearly and at a level I understood. He went above and beyond simply replacing the pump to ensure everything was in working order and perfectly clean by the end. He is so pleasant and knowledgeable.

I called Sample Plumbing Inc. for a clogged bathroom tub drain that I couldn't unclog on my own and one of their plumbers came soon afterwards. I was provided with an estimate before any work took place. He completed the job and kindly explained a few pointers as well. Thank you for the excellent service! Happy and satisfied client here!

There are certain necessary services where it is hard to know who to trust. I am here to tell you that this is one of the most respectful, honest, and honorable businesses you could possibly deal with. They completely back up their work and if anything goes wrong at all, they will take full responsibility for making it right.

DO NOT USE THIS COMPANY! They called in a code enforcement complaint to the city because we awarded a piece of business to one of their competitors. Highly unprofessional and totally vindictive!