Rated 4.24 / 5 from 21 reviews
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New Again Carpet Cleaning New Again Carpet Cleaning is a SDVOSB (Service-Disabled Veteran-Owned Small Business) owned and operated by husband and wife team Jeffrey and Lisa Houghton. They have been serving the Greater Fayetteville and surrounding areas since 2004. New Again Carpet Cleaning, Inc. is concerned about the health and well being of their employees.

Our chemicals are earth friendly leaving a healthier environment for our employees and our customers. Our employees are well trained through the Institute or Inspection Cleaning Restoration Certification (IICRC) and the Cleaning Management Institute (CMI) and we have weekly meetings to include safety procedures in compliance with OSHA regulations.
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Carpet
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New Again Carpet Cleaning should be used as a measure of maintenance, not just a spot specific cleaning. Your carpet is relatively dirty all the time. From dirt blowing through open windows and doors, to debris tracked in quietly each day by your family. Your carpet becomes dirty in such small increments that you can't truly tell how dirty it is today from yesterday.
Reviews (21)
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Denise Ferniza
Sep 01, 2019
They came to my home today and cleaned. They did an excellent job. Very easy to book an appointment. Extremely affordable and professional. I contemplated renting a 'do it yourself' system and am so glad I didn't. They saved me the hassle and it wasn't much more then what a rental would have been. I will definitely use them again.
Brian
Jul 24, 2019
My mother called New Again for a pet treatment carpet cleaning service, they showed up on time and got the job done quickly. Great service all around.
Annette O'Keefe
Oct 28, 2018
I am the owner of a downtown Fayetteville company called The Cool Spring Clubhouse. We hired New Again to come in and clean our carpets and rugs so the little ones can continue to have a clean environment. The owner, Jeff, took my appointment and asked me a lot of different questions to make sure he was giving me what I needed. The cleaner that arrived was early, professional, and did an amazing job!

He even took some brochures to hand out to his friends and family because he said he loved our business so much! I highly recommend this company! They were excellent and gave us a great rate!
Kathy Pluss
Jul 21, 2018
Jeff came out to my house to do a healthy home assessment and give me a quote based on his recommendations. I took them up on their free room of carpet cleaning and carpet assessment. They really meant it. They didn't charge me for the room and didn't pressure me to using them. The carpet was dry by the end of the day and looks and smells great! I made an appointment to have the rest of my house done and when I found out they did house cleaning as well I had them sign me up for that as well. I would have them in my home even if I wasn't there. I can't say enough good things.
Michael Lee
Jul 20, 2018
Great rates and great service. Tis is a good company to do business with.
Patty Wooten
Sep 14, 2017
Did a GREEEEAT job! I am very pleased with the work done. I HIGHLY RECOMMEND them!
Devi Rotan
Mar 03, 2017
I hired New Again Carpet Cleaning, Inc. to clean my carpets for a rental property I was moving out of. I scheduled it within two days of the service and was completely satisfied with the service. My carpets looked better than when I first moved in. There was no hassles with the rental company accepting their service.
Mike K.
Jan 05, 2017
Think twice before you hire these guys to clean your carpet! I had very similar experience to Ivy McDonald: I scheduled their service for 10AM Saturday. They simply never showed up, both of their phones went to voicemail after my multiple calls. They obviously had their own schedule different from mine. I think that at least they could give me a courtesy call to let me know they would not be able to come.
Sheila
Apr 26, 2016
New Again Carpet Cleaning has always been willing to do what we ask. They are always on time, and we have never had any issues. The potential issues we had were always addressed properly and within sufficient time. 5 stars on service, quality and professionalism.
Shawn Hays
Apr 25, 2016
Just writing to thank you for today\'s service. This is my second cleaning with New Again and I am superbly pleased! Thank you for your thorough service and handling of belongings in the way. After a long week of traveling for work it\'s wonderful to come home to a fresh clean home. It\'s so great to walk around, check the corners, open the fridge, and find everything spotless.
Mike K.
Mar 19, 2016
Think twice before you hire these guys to clean your carpet! I had very similar experience to Ivy McDonald: I scheduled their service for 10AM Saturday. They simply never showed up, both of their phones went to voicemail after my multiple calls.
Danny Scott
Dec 02, 2015
Best price for military members in the Fort Bragg area, they have a military discount that is exceptional! The service was outstanding and the work was immaculate.
Ivy MacDonald Merritt
Dec 02, 2015
I called New Again on a Tuesday and talked "Jeff". Made a schedule to come out on Wednesday between 9 am and 1 pm. At 1:30 pm I am calling all three numbers. Jeff is on all three answering machines but no one answered. Finally at 2:30 a lady calls me and asked me was I calling the office. I told her yes and I had appointment between 9 and I, it is now 2:30 pm.

She said that she did not have me on her list. I told her i wasn't on the list because I didn't talk to her. She asked me to reschedule. I don't think so. I find it so unprofessional that I schedule an appt and no one in the office knew I had an appt. Then the person I schedule the appt with had not called to tell me he was going to be late or nothing. Just didn't show up. I never call this company again and I will not refer this company to anyone.
Wanda Garris
Oct 01, 2015
New again carpet cleaning did my carpet today and was efficient and very professional. I will use them again and refer them to all my friends!
Ivy MacDonald Merritt
Sep 23, 2015
I called New Again on a Tuesday and talked Jeff. Made a schedule to come out on Wednesday between 9 am and 1 pm. At 1:30 pm I am calling all three numbers. Jeff is on all three answering machines but no one answered.
Taylor S.
Sep 11, 2015
I can't believe this place hasn't been reviewed yet! This place did an amazing job! We were moving out of our rental property so I wanted the carpet cleaned before leaving. I had 3 rooms, a hallway, and a living room to be cleaned. It cost $125, which I assume is a good price. I think it was because he did an amazing job. The guy showed up (Kareem - he was super nice) and went straight to work.

I expected it to take 3 hours but it only took about an hour and a half. I didn't have cash because I wanted to tip, but he told me to call a number and I could charge it to my card. I did, and she accidentally charged it twice - which she immediately let me know and told me she would debit it back to my card. It was a three day holiday for the banks so when Tuesday morning she called me at 0900 in the morning to inform me that the money had finally been credited back.

They were very friendly and personal. My landlord loved the job so much he asked for the name and said he would refer them for the rest of his property. Thank you for doing such a great job and being so friendly and available!
Tommy Young
May 29, 2015
They were very professional and were willing to talk to me about what needed to be done. I would recommend them to anyone.
Judy
May 15, 2015
New Again Carpet Cleaning is always professional in manner and in trade. I'm always satisfied with the quality of their work and I will use their services again. I would recommend New Again Carpet Cleaning to any company that needs carpet cleaning, residential cleaning or apartment make ready cleaning. I can always count on Jeff's team to be there in no time if I have an emergency.
Clarence
Apr 15, 2015
We are extremely impressed with the results achieved by New Again Carpet. Our facility is 93,000 square feet and the carpets look brand new! This is by far the best carpet cleaning we have ever received and the price was a bargain. They can count on us to be a repeat customer
Joe Glegola
Jun 28, 2013
We are very pleased with the work quality and prompt service response. We give an Excellent Rating for all the services that New Again provides. We have contracted and been pleased with the finished results of carpets, floor care, windows, kitchen and general cleaning services when tenants move out.
Robert Blake
Jan 18, 2013
We have used New Again Carpet Cleaning in Fayetteville NC, and are very pleased with the results. They have provided us professional, quality carpet cleaning service for our Festival Hall event venue, and have come through even on last minute engagements. They also will be doing tile cleaning and pressure washing from us from now on.