The Honest Plumber

The plumber was quick and efficient. If we have any more issues we'll definitely be using this company again! Service: Toilet repair

Not trust worthy. Stay on guard while in your home and garage. One of the guys helped himself to something in my garage while I was in my house with the other plumber. After they left I checked my ring and you could see how he is trying to play it off like he is scratching his back, while he is holding the item under his shirt. I contacted Police but did not file charges because I did not want it on my conscience that, this guy, would lose his job supposedly. Owner made excuses and said what a wonderful employee he is. Keep your eyes and ears open. My opinion and I feel others should be made aware.

Critical: Quality So it looks like the guy replaced a hose from our dishwasher to the new garbage disposal he installed and the hose is too short so it came off. They only guarantee their work for 30 days so we had to do it ourselves Service: Garbage disposal repair

Critical: Responsiveness If you want service I suggest going somewhere else. They will ignore your calls or never call back when they say they will. Service: Sewer repair

They are very slow to come out. Maybe cause they don't like us customers using American Home Shield. I'm not sure. They are NOT for emergencies. We had a toilet leaking and they made us wait around 2 weeks. The guy came. Then he looked at it for 5 minutes, took no actions, and said he needs to come back and repair it another time so the office will call us to schedule again.

They never did. We had to call ourselves, and then they said another WEEK before they send someone. Not every plumbing is an emergency but toilet leak is. Just unprofessional and try to put things off.

Critical: Professionalism, Punctuality, Responsiveness Do not use this company! No show with a scheduled appointment. Should be called "incompetent" plumber!

WOW! Just wow! If I could give 10 stars to Eddie & his team at #1 Honest Plumber, I would! Recently my kitchen sink had been making loud gurgling noises at night. Eddie came out yesterday to inspect everything and we figured out the culprit was our sewing piping, which was getting clogged up. Our house is from the late 1950s, so it came as no surprise to us that our piping had wear and tear.

During our session, Eddie was extremely thorough with what our issue was and the various options we had. He came back earlier today with two other helpers. He technically could've done it by himself, but wanted to do the job right and, honestly, we admired this extra step. Pricing wise, Eddie was very fair! In fact, given that I've been out of a job due to COVID-19, Eddie gave us different options with varying level of work to help with our budget.

We opted for the temporary solution for now, which was to snake our sewage piping. Once things get back to normal, we definitely plan on reaching out to Eddie and his team again to permanently repair and replace our piping. For now, my wife and I are just happy we found a solid go-to-person for our plumbing needs. UPDATE: Unrelated to our plumbing issue, but our A/C unit stopped working today as well (home repairs seem to never end).

I had mentioned it to Eddie and, surprisingly, he just called right now to follow-up to see if it works. If not, he could help me find someone who can possibly help. That's TRUE CUSTOMER SERVICE right there! Not even plumbing related, but wanted to call regardless to make sure we were taken care of. This is how you get customers for life. Once more, special thanks to Eddie and his team! My wife and I cannot recommend them enough!

I am very disappointed and very irritated. I was contacted by The Honest Plumber and Sandy informed me that a repairman would be dispatched to my home and would be calling 20 minutes beforehand on that same day (12/21/2020) to let me know they were on their way. This was at 2 o'clock in the afternoon. By 7 PM I realized no one was coming so I called, but they were closed.

I left a message for them asking for a return call. The next morning, after not having received a return call, I reached back out to Sandy, who didn't even apologize but excused them not showing up because they had a an emergency- a water heater blew up. I was not interested in hearing their excuse- they could've at least called. She then stated that someone would be dispatched to my house on that day.

I waited all day long. Finally at the end of the day I got a call saying that the plumber came out to my house to address the issues but no one is home. I reminded Sandy that I was at work and that I had requested a call beforehand so I could meet the plumber at my house. I rushed to my house to meet the plumber and after about 15 minutes he left stating that he doesn't see any problem with the water heater, my water valve in the shower is stripped and needs to be replaced, and my water lines probably need to be cleaned due to low pressure.

He stated I would receive a call once the home warranty authorized the work- that was the day before Christmas Eve. For a month I waited patiently, having to go outside and re-light my pilot light to my water heater multiple times during the week as it keeps shutting off. Leaving me without hot water. Also not being able to shower in my master bath, as it is not functional until it is fixed.

On 1/28/2021 I finally received a call from Sandy informing me that there is nothing wrong with my water heater and the home warranty company has denied my claim and I should have received something from them informing me. I contacted my home warranty company who advised me that my claim was not denied, but closed, as the plumber did not send a report noting any issues and that the issue I had reported was resolved. Thanks for nothing! They should change their name to The Late, Incompetent and Dishonest Plumber! Thankfully, my home warranty is sending out another plumber.

Unknowledgeable office staff. I used Honest Plumber (HP) through our home warranty company. Technician was knowledgeable and explained that my water heater needed to be replaced. However, when I received the list of "non covered" items totaling $580 the office staff couldn't tell me what a phelm was $110 or "not covered" was $151. My wife called once and I called twice over the next three days, each time we were given different pricing and the Phelm and "not covered" items disappeared but prices for permit and Gas modification all of a sudden had those prices and other costs for earthquake straps and drop pan went up so that the out of pocket costs remained the same. We cashed out after a week with no hot water and went with another plumber who replaced the water heater the next day (Tommy's Plumbing)!

These guys are awesome. They have done several jobs at our house they are fast, efficient, and friendly.

Didn't think I could get excited about a new toilet, but I did. Ricky took out my tired one and put in a water efficient one. He did an excellent job and educated me on how to adjust the water level.

Put big holes in wall. Hung electrical plug by a thread. Put wrong plug in. Professional? Sure, if charging 150 bucks for a half hour job, not repairing the multiple holes in drywall, and putting in the wrong plug is professional, you're All World.

Our favorite plumbers! We bought our house almost 6 years ago and they've been our go-to guys ever since. Thank you for what you do!

I have heard nothing but good positive feedback from people I know that have used The Honest Plumber. I personally have not used them but the Company I work for uses them and I would highly recommend them to anyone who asks.

Amazing Service. I rent my house out in Bakersfield so finding a great, fast, honest plumber can be tough. We had an emergency when a piped seem to bust in our rental. They were out there in less than 20 minutes and were super nice to my tenants and completed the work super fast.