Rocky's Roofing

Never write reviews but I truly am left with such a distaste in my mouth after hearing about the experience my parents faced. I would give 0 stars if I could. Shannon seemed nice and my family proceeded with the contracts, permits, etc. However, when the time came to review the invoice, the one we received was done incorrectly and infringed on the contracts signed by all parties.

Not a big deal, my father called to clarify the situation and Kendra, not the owner, accountant or anything of relevance, was beyond rude with her response. Instead of explaining the issue, admitting fault to HER mistake (or her system... as she says...), or anything of the sort she decided what was correct was to yell and berate my father saying HE'S the one in the wrong, that he's "too difficult" and as she slams the phone down, she yells she refuses our business even though we had already gone through multiple processes with the actual owner, Shannon.

When an email was sent regarding the situation, this person, Kendra, doubled down and said my father was the one being rude and yelling and a bad person. Having listened to all phone calls (yes we have copies...) anyone can tell that my father was just doing his due diligence as an accountant and lawyer by asking BASIC questions and Kendra simply could not answer simple/basic questions.

Truly what a shame that this is how this business is run. This situation really shined a light on how terrible their business sense is and their complete lack of professionalism. I would never recommend this business to anyone and I would recommend anyone else who is looking to use this business, to check out ALL of their reviews so you're aware what kind of quality and professionalism you would get-- hint: very low!

This company is A-1 for showing up on time and having excellent experience and work ethics. They have super workers that came and did their jobs in a timely manner and were very careful to protect our property from damage. The all wore masks during working. The estimate was reasonable for work that was needed. They are very busy but will keep you updated and let you know when they can do your repairs.

I rarely, rarely write reviews... We hired Rocky's Roofing to re-roof our home. They were superb. Superb. In an age where contractors typically are late, or unresponsive, or you have to chase them to do their work and finish up, Rocky's was superb. They committed to a start date, met that date, their crew worked from daybreak to sunset, they met all expectations, and they did so at a good price.

We had bidded out our project, received six bids, and Rocky's was one of the lowest prices. What we liked most was the personal touch, the responsiveness of the owner and the foreman during the job, and when there was a small issue I found, they resolved it quickly without issue or dispute, because as their owner said "we want our customers to be satisfied." We were. We would recommend and hire Rocky's Roofing again in a heartbeat. They are already added to my address book. Thank you, Shannon and team at Rocky's Roofing.

Rocky's is a very professional company to work with. From the very first day I had Shannon come out to inspect the roof, he made sure to explain everything to me and did not hesitate to stick around to answer additional questions or ease my concerns. When it came time for us to make a decision I went to the office and Kenda was so nice and welcoming.

I got the vibe that they treat their customers like family and I was right. The guys who came to do the roof were very nice and responsive to any concerns I had as well. The foreman on the job was great and so respectful. They made sure to clean everything up even if they had to come an additional time just to make sure everything was clean and safe. I very much trust that they had our best interest and I would recommend them to anyone who needs roof repair or a new roof. They are good people !

Rocky's did an excellent job on our new flat tile roof. From helping with our public adjuster and our insurance claim, through the quoting process, to the actual work - excellent, on-time, down right, great and friendly service. Highest recommendation!

Rocky's Roofing re-roofed several Condo buildings in Kendall a few years ago. Its been a nightmare ever since. We have experienced constant leaks. First few years, they would come out and patch the leaks, but many were only temporary. Eventually, they stopped responding. We have spent thousands $$$ and continue to make repairs due to the poor workmanship. The matter is now with the Association's attorney.

I had a leak in my tile roof that no one seemed to be able to repair. After the 3rd failed attempt to repair this leak, I was recommended to call Rockys roofing. THEY FOUND THE LEAK! This might not sound like a big deal but after months of failure, Rockys did something that nobody else could do. Not only was it fixed this time but it was a better price than the other guys. Dont go anywhere else. These guys are the real deal.

Had these folks do some repairs for me, very clean crew, excellent work and they beat 2 other quotes. A++++ all the way around, highly recommend.

After getting 6 bids over 3 months for a reroof on my 17 year old roof I decided on Rocky Roofing. There price was the fairest by far. I called them several times with questions while I was taking bids and each and every time they responded quickly (the last thing you want is a roofer that doesn't call you right back).