Hutzel Plumbing & Heating

Save your time and money. I had them come out to replace a leaking T&P valve on a hot water heater and was told that all work was warrantied if the fix didn't correct the issue. The valve continued to leak, so I called back and requested an expansion tank. Hutzel talked us out of the expansion tank over the phone saying they didn't believe it would fix the issue.

They then sent someone else out (who reeked of alcohol) to replace the T&P valve 2 more times! All the valve replacements continued to leak, so we called back and had another person come out to "assess" the problem. They finally agreed to install the expansion tank and replace the thermostat (at my request) - but they had to come back after the weekend because the parts weren't in stock.

They charged us for 3 separate visits, which they called "different problems, " even though the 5 separate visits in total were all to address the same exact problem we initially called about - a leaking T&P valve. Then they sent a large bill (over $1,000) in the mail 2 months after final service was performed, and demanded it be paid within 4 days of receipt (it was received on a Friday).

They then charged a late fee for the bill not being paid promptly within the 4-day deadline. The woman who took my payment, Kim, was very rude over the phone. She refused to provide me with some sort of receipt and was highly annoyed when I then asked for a transaction confirmation number. This company is very unprofessional, find a different one for your needs. I should add that they agreed to lower the final bill by about $160 after arguing for a half hour on the phone. Would you pay $900 for a T&P valve replacement?

We had to turn off our water supply shut-off for a bathroom remodel. When we went to turn the water supply back on the stupid old gate valve broke and we couldn't turn it back on. We called a dozen plumbing places, the few who answered our call had no time for weeks to help us. Dire. Hutzel made time on their schedule, got us taken cared of the very next day, installing two new shiny ball valves that should last years. Everyone was fast, masked and helpful. AND their price was very reasonable! Would recommend to anyone.

I have been using Hutzel since 1978. I was treasurer of a condo organization for several years and we always used them to take care of our condo issues. When my husband passed and could no longer do repairs, I reconnected with hutzel and I have a yearly maintenance program with them. They have always been responsive, resolved every issue I have presented them with regarding heating, plumbing, air-conditioning, water heater.

I have been totally pleased and would not think of changing companies. That's a long history with one company and I believe in supporting local businesses who demonstrate excellent workmanship and professionalism. I have never had one problem with them! Barbara Yoder

We called them for a pipe repair. They sent one man who said it was too much for him and he would send someone else to give an estimate, but they didn't and we had to call again. A man came in, said it was much more extensive than our heating man had said and that they would have to tear up more of the cealing and the floor above it. They didn't come to give the promised estimate until we called and the man who came was so rude and left yelling well get another opinion then!' and stomped out the door when we asked a few questions. We called another plumber, who fixed the leak without tearing up anything and did it on the first call. I will never call them again!

I highly suggest to stay away from this business. I called them for s big project in a complex sump pump system I have. They sent a plumber who didn't even know how to work on it. He said that I needed someone with more experience and he was going to let that person know. Nothing happened and I call so the second guys came, took a few pictures a said that he was going to give me a quote.

Again nothing happened so I called and I spoke with the most experienced plumber who came, understood what I needed and said he was going to send me a quote. Until today I don't have a quote but I got an invoice for nothing. I called the admin to ask why do I have to pay for an invoice when I don't even have a quote and I met a very rude person that they only thing he cared was to collect 200 bucks from me and he cared the less that I didn't have a quote.

The kind of person you don't want to talk These people is so unprofessional and they truly do not understand how to treat customers. I would highly recommend you to find a better company to work with

I work for Restoration 1 of Ann Arbor and I had a client with a water leak and the city had to shut the water off at the street. I needed an emergency plumber ASAP and Brian was extremely helpful. He was able to dispatch a plumber and have them on site hours ahead of the other plumbers I called. The technician Ken was on site, had the problem repaired, AND called the city getting service back on within 60 minutes of my call.

My client was beyond impressed. Not to mention, was able to call the city minutes before 5pm which saved my client after hour city charges. Thank you to the Hutzel team! I will be calling again. Chris

Tried Hutzel Plumbing recently for a furnace issue. Have to agree with the real reviews on here. Was fully made aware of the charges upfront. And in fact, in my experience, there was no charge. I am a new home owner and there was some issue that Hutzel fixed pro-bono. The tech wore a mask, was super helpful and taught me how to avoid issues in the future. I will for sure use them in the future. And for the record, they were recommended by my parents who live in Ann Arbor and have been using them for years.

New home owner here. Recently purchased a house on the west side and was experiencing an issue with our furnace. Hutzel came out and made the necessary repairs. The technician was professional, arrived on time, and all charges were valid and transparent. Especially appreciated when the technician explained to me what repairs were necessary and why.

I have 100% confidence in Hutzel. They will be my go-to in the summer should I experience any AC issues. And god forbid Have any plumbing issues. If I do, I know Hutzel will be there for me.

Hutzel plumbing did a great job fixing a leaky shower and faucet at my grandparents house. Prices were appropriate and comparable to other estimates I received. The employee was on time, professional, and the total cost turned out to be less than the original estimate. Two months in and no issues to report. 10/10 would use Hutzel again and will happily recommend Hutzel to friends and family.

Just replaced a shower valve and charged over $900 and stated 4 hours work, but actually spent at least 1.5 hours outdoor phone in the vehicle. I reported it to his manager on the employee behaviors, and asked for $200 cut, but they kept the same billing. Never hire this plumber !

FANTASTIC service! If I could leave 6/5 stars I would. Hutzel was able to get out to my job quickly and solve all the outstanding plumbing needs I needed for my rehab. Thrilled to have found a trusted company for our needs and highly recommend you choose Hutzel for yours.

Very reliable service. We've been using Hutzel for years and have had only positive experiences for plumbing and Hvac. They are not the least expensive but they are also there for us when it counts so it's worth it!

I originally gave them 4 stars - We since had them over for other job and they seems to be better at scheduling and following up - So updated to 5 starts. It is extremely complicated to give an accurate rating. We used them at the house we own, as well as interacting with them at numerous of our previous rental place in Ann Arbor. - It is a family own business.

They are extremely easy to deal with and always open to received feedbacks and finds solutions over the phone or in person. - They do an amazing jobs. The result are clean, detailed and meet the expectations. - They are experienced: Not matter what your house is, they will have the knowledge for it. If the house is recent and standard built every plumbers will do the trick.

But if something is unusual, old, odd. They will be the guys with the best expertise and solutions for it. - They are well priced. By all means, they always come with good estimates that match the market (You can always find cheaper, but it comes with a certain risk). Never went above the original price despite "Surprised" and actually often being under it. - They will take their time.

Not to over charge you but to make sure the job is matching the previously mentioned expectations. So why not 5 stars be aware: That company is well established in Ann Arbor. So they received a lot's and a lot's of request. Fame comes with a price: availability. Unless extremely urgent job and being extremely lucky they rarely can come in under 3 weeks.

Most of the time, their opening for "urgency" are filled in with previously uncompleted jobs. Remember about the "odd" contracts? Well it makes contract getting longer than expected and it snowball effects their schedule - Logical. One of the latest job, we need them for. Was obviously going to be a lot's of oddness. So I called them in early July to have a technician inspecting our furnace and determining the action needed.

They usually don't do furnace in the middle of summer. Knowing their tendency to over pass the schedule. I really insisted for them to come sooner: Middle of august. The technician comes and we received confirmation something was fishy for the furnace and proposed a cleaver way to solved it. I schedule for the repair BEFORE I even received a quote - I trust them for the price.

So what? We explicitly since July told them we want it done by Oct 1st. Our new born being schedule mid Oct. And it is Michigan: Winter is coming at the end of September. I had to free 8 half days and 2 full days total for only 4 visits because the Tech was busy elsewhere and did not cancel our appointment. At the end, the tech did make a tremendous job and make it so the furnace can work (that was after Michigan started is colder cycle).

I really really really want to give them 5 stars because they are a great company. They just have such a problematic way of scheduling and being on track with it. My last experience with them was the worst by far, all the previous time it went well. You have to call them, and insist almost every week to see the job moving forward. So if you go with them, just be prepared for it!

I would still recommend them to anyone, they earned my trust. However schedule. schedule. schedule. One day, they might be able to fix that and they will deserved a 5 stars review.

We have used Hutzel Plumbing for over 30 years and had good service. However, their customer service has deteriorated considerably since at least 2007. After ordering a new toilet for installation and providing all necessary details, I heard nothing from them for nearly two weeks and learned that no action had been taken on this order. In calling about the status of this order, I was repeatedly referred to individuals who seemed either to know nothing about this transaction or who gave me conflicting information.

Communication with them was very confusing and generally unprofessional. It was as though they were uninterested in providing the service I requested. I will no longer do business with this company. Like other reviewers, I would give a zero rating if I could.

Hutzel's Pluimbing was called to repair a leaking faucet. I was charged $196 to replace the washers in a faucet that still drips. I went to the office, talked to their front office administrative lady who called down the dispatcher to whom I told the story.

Dealing with multiple (unexpected) renovations for almost a full year, we've worked with many different people; some great and some not so great, and we've learned how to tell the difference. Hutzel is great.

We have been your customer for 40 years or more. Your people are professional and do a great job. We rate you 5 and would recommend you to everyone.

We have been a loyal customer of Hutzel for over 30 years. They have met and exceeded all our request. It is a pleasure to work with such a dedicated company. Would be happy to assign a star #5 rating.

We've been customers of Hutzel Plumbing and Heating for maybe 20 years. They have been great to work with. They come when they say they will. They are knowledgeable, always able to diagnose and treat problems.

We had another company come to our house for an estimate to do plumbing work in two bathrooms. The other company was going to charge over $1,000! I cancelled that company & I called Hutzel. Hutzel came out the next day and did all the work professionally for $400 less than the other company.

Bad.no permit pulled for new furnace installation, leaking air duct too. This furnace is in a rental condo with an township inspection program. I am waiting on Hutzel to schedule the 3rd inspection now with a $50 re-inspect fee.

I've had them repair both a heater and look at an AC, both times they were polite and willing to explain the issue in terms that anyone would understand. It's always a pleasure to work with them because I know the job is getting done the right way!