Apex Plumbing

Aidan arrived on time and attacked the issue and explained in detail all the hows and whys of what he was doing to correct my non draining sink. He got it cleared and its working better than is has for years now. I would call Apex again and they are now my go to for any plumbing issues I may encounter in the future. Please note it was a Saturday and he was there on time too!

I called Apex to request help with low water pressure, they came by and gave an assessment and identified the issue as needing a pressure pump, about $4000. I trusted their assessment and spent an additional $1000 to get electrical wired to support the pump. At the end of the project, the water pressure wasn't fixed. They then came by again and said it was the pipe issue and it couldn't be fixed with a pressure pump, that I had already paid for and installed.

They would not take any returns nor any credits for their work or incorrect assessment. I messaged them about this and it was ignored. Extremely disappointed and out $5000 for nothing.

We hired Apex to review a problem in our condo-owner-managed, historic, three flat! We had originally thought it was our sump but subsequently figured out it was actually a break in our sewer line! This was a very scary issue for us and Apex kept us informed and on an expeditious schedule the entire time. They worked with us to rod out, jet, camera and ultimately find a break in our main sewer line, where it meets the City's in the street.

They helped guide us through the City's PDP process and coordinated the City's review and acceptance of our condo building in the PDP Program. All the guys (Chas, Aiden, someone else I'm forgetting- I'm sorry!) were helpful, responsive, professional and answered all my questions. They ultimately left me, and our condo owners, with a better understanding and knowledge of our historic condo's plumbing and gave us a few tips along the way! Thanks guys! Highly recommend!

My husband thought he lost his ring down the drain so I called Apex late on a Wednesday night: I spoke to Chas and he talked me through the process of opening the drain myself and checking, so I could avoid the 150$ fee! He was so great and comforting. Plus, I became a little more handy in the process! Thank you Chas!

Aiden and Charlie were great service techs who had our old, dead water heater out in the alley and a fresh new one installed within a few short hours. Highly recommend.

I called Chaz originally because a different plumber told me we had a collapsed sewage pipe that needed to be replaced and I wanted a second opinion. I described the situation to him and he said it seemed odd the first plumber came to this conclusion without hydro jetting the line and running a camera. Chaz and team came out very quickly and worked the problem and discovered there was an obstruction in the pipe and were able to flush it out to the main sewage line. Chaz's knowledge and willingness to troubleshoot the issue helped us correctly identify the issue, resolve it and save thousands of dollars by not performing unnecessary work. They were super responsive, knowledgeable, professional and fair. I highly recommend!

Aidan was prompt, courteous, and helpful. He resolved our toilet clog in a matter of minutes, and while he was here helped us with a gas issue for an installation of a new washer and dryer.

Aidan has helped us on several items over the years. We continue to go back to Aidan and Apex because their service, quality workmanship, and professionalism is top notch. Services:Pipe repair, Tap installation, Leak investigation and repair, Boiler installation, Toilet repair

Our water heater went out on a Saturday. Didn't realize until Saturday evening and left a message with Apex. Chuck immediately called me back and was willing to have someone come out by Sunday. We ended up scheduling the visit for Monday to save on labor costs. Aiden was their technician and was super friendly and professional. Highly recommend Apex and they also came in below several of the other quotes I received.

Fast, professional, polite and knowledgeable, all of these qualities are present with Apex plumbing. Brandon quickly and efficiently replaced shower faucet and gave through instructions so the repair would be the best possible fix. Thanks so much Service:Tap installation

Third time using Apex Plumbing on my apartment building and will do so again if a need arise. impressed for a third time, so leaving an appreciative review. Chaz and Charles repaired a leaking drain pipe in the wall of one of my apartment units, and cut away some floor and drywall in a very clean way to allow for easy patch. Also, reduced their quote after finishing as they got it done quicker than expected. I can't ask for much more than that! -Jim

Aiden and Chuck just did a water valve replacement & pipe repair on our condo assoc main water valve. They came within 45 minutes of us calling them to quote us, and were able to accommodate next day service to repair & replace our water valve that wasn't turning off. What we paid was exactly what they quoted us, we felt they were honest with the work needed to be done and did not charge for anything we didn't really needed done - unlike some other companies who quoted us. Thank you for your prompt service and communication skills! Will definitely be contacting Apex Plumbing again next time we have any plumbing work or issues.

Outstanding service. They were very prompt and arrived as scheduled. The crew went above and beyond communicating and the work was great quality. Definitely will be using them again! Services:Boiler installation, Drain unblocking

Great customer service! Everyone was friendly and professional. They came highly recommended and I will definitely use Apex again.

Here's my personal opinion and why i think you should consider any other plumbing company besides APEX - Poor care for customer service. They're disrespectful, awful communication, and lie and make false promises of solving the problem. I hired them to address my low water pressure in my multi-unit building. At the time of estimating the job, I was extra clear that pressure is my underlying problem and gave them as much information as I could.

They said they could do the job and solve my problem because it seems like my rising pipes were really old galvanized piping. 2 days later they started and collected half the payment over the phone through credit card. I did not allow them to keep it on file and said I would pay again at the end of the job. They started and "finished" 3 days later but I still had little to no water pressure and after getting frustrated that they couldn't solve the problem, one of the plumbers blew up on me and said the "contract" was complete because all it said was the risers needed to be changed and his job was done and they'd put a LIEN on my house if not paid.

Issue was still not resolved and I was out of pocket $10k I find out they charged my credit card and illegally stored my info when I asked not to. The owner/boss comes the next day and says he'll try to find a solution and all he did was simply walk to the main city pipe and say this is another $30k job because you need to change the main pipe but he'll keep looking for an answer. 2 weeks go by and he never called, and when i called him he accused me of being impatient and rude.

When i asked what he came up with in 2 weeks, he said honestly hadn't given it much thought. This whole time my walls are still torn out and I have families living here. They also never provided me the copy to the contract until my last conversation with the owner. I can understand if it was 1 employee, but the owner himself provided this type of service - which says a lot about the company. Save yourself the trouble, pay a little more and go with any other plumbing company.

We had an amazing experience with Brandon and Aidoun (sp).Brandon diagnosed our problem within minutes of arriving. Our ejector pump went bad so nothing on our basement level (bathroom, shower, utility sinks, washer/dryer outlet) was going out to the sewer. You can only image the smell and look on my face when I tried to use a plunger thinking I had a clogged toilet.

These guys calmed my anxiety and replaced the old pump probably within an hour. It was quick and they walked me through the entire process. The emergency repair was expensive but well worth the cost. Today we woke up to a fresh smelling "Mancave" as if nothing had ever happened. I highly recommend this place for any of your plumbing needs. The staff is very friendly a responsive in the app. My first time using Google for this and really like the integration.

I'm a fan! They are now my go-to plumber. I've had them to my home 2x to fix minor leaks with great results; they've also assisted my condo association on 2 occasions with equally satisfactory results; they've been there when some friends had plumbing emergencies and did great work on both occasions.

Called for an emergency weekend appointment at 9pm Saturday. Said someone would come out. 2 hours after I called I had not heard anything. I called the office abd Person assured us someone would be out and would call us soon.

Good service. They are experienced, reliable and fast. They fixed my issue in no time and were informative and kind. Would re-hire them at anytime if needed. Thanks

John and Chas did not disappoint. I live in an older high rise, and they met every challenge (even the chief maintenance engineer) with professionalism and aplomb. Best of all, I have an awesome new bathroom pedestal sink, and kitchen faucet.

The pilot light on my water heater went out and when trying to relight it, it would not stay lit. The technician was friendly and arrived about an hour after I called. He took a quick look at my water heater and said that the issue was with the gas line for the unit and that the whole unit would need to be replaced.