Locally owned and operated, Above & Beyond Cleaning Services was established in 1993 to provide quality cleaning services to residential properties. As we grew and expanded our services, we began to provide janitorial cleaning to commercial properties. With continued success, we added professional carpet cleaning, air duct cleaning, and rug cleaning in 2001.
Since opening Above & Beyond Cleaning Services, we have been able to clean for a variety of clients. From elegant homes and businesses to condos and apartments, we will clean your space to perfection at a cost you can afford. We offer a range of services and will take directions from the client on exactly what they want done.
Since opening Above & Beyond Cleaning Services, we have been able to clean for a variety of clients. From elegant homes and businesses to condos and apartments, we will clean your space to perfection at a cost you can afford. We offer a range of services and will take directions from the client on exactly what they want done.
Business details
- Year established: 2006
Services
Additional
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Air Duct
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Commercial
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House Cleaning
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No matter if you're living in a two-bedroom apartment or a 10-bedroom home, our cleaning professionals have the skills to get your home looking great. We assign every recurring customer with one cleaning professional to clean their home. This means you can expect the same person to be cleaning your home, not continuous strangers.
Carpet
Report
As an IICRC Certified Firm, we are proud to offer customers the highest quality of carpet cleaning services. It is important to have your carpet cleaned for a variety of reasons, one being for your health. Carpet that is not cleaned and properly maintained through the years can cause allergies and the growth of different forms of bacteria.
Reviews (19)
Whitley Red
Dec 07, 2021
Susan Kuipers
Jul 14, 2021
Rob Formanek
Aug 12, 2020
Jane Doe
Jul 11, 2020
This place boasts itself as a family owned business with "good 'ol family values" but completely disregards their own employees who have their OWN families to feed. They will straight up not pay you, short your pay, and refuse to acknowledge the issue at all while simultaneously reaching out to make sure you'll be at your next cleaning- and when you quit without notice (even after continuing to work without pay) they have the audacity to call you UNPROFESSIONAL!
They get a lot of free labor because most people will just count their losses as they pay so little and only pay twice a month. Entitlement at its finest. Job seekers. Run, don't walk from this place!
They get a lot of free labor because most people will just count their losses as they pay so little and only pay twice a month. Entitlement at its finest. Job seekers. Run, don't walk from this place!
William Holmes
Jan 24, 2017
We hired Above and Beyond to clean our carpets with their whole house deal (as of this writing it was $199) and are very happy with the results. Further, Miguel was extremely friendly and professional and did a thorough walk-through of the carpeted areas of the house both before and after the cleaning. We'll definitely hire them again in the future!
Adam C.
Feb 13, 2016
We have recently been trying to find a quality cleaning service to regularly clean our place. We have tried a couple companies in town with decent results, but wanted to give a few a shot to find the best. Of all the cleaning services we have tried in the Omaha area, Above and Beyond has been the worst. Our first experience was with poor customer service.
It took forever to receive the quote (which was much higher priced for our apartment compared to other cleaners in the area), and attempting to contact Above and Beyond was always met with voicemail and days of waiting. The day of cleaning they stated it would take approximately 2-3 hours. I came home from work almost exactly two hours after their scheduled start time and they were long gone.
When I walked in to my apartment, I could not decide if they had even came. Here is a list of everything we noted: -The floor did not appear vacuumed well (many spots missed) -Tables and frames still dusty -Glass was streaky and uncleaned -Sinks were not cleaned and still had stains -Sink hardware covered in water spots -Toilet bowls and under seats not cleaned at all -Showers did not appear cleaned Overall, nothing seemed to be cleaned.
It was if I gave a 5 year old a rag and they just ran around my place waving it over everything pretending to clean. While that may seem like an overstatement, believe me it's not. And for the price I paid, it's clearly anything but Above and Beyond. If it was not evident, I would not recommend this place to anyone in the Omaha area. There are plenty of other great (now we know!) cleaners in the area in which we will be pursuing with our business.
It took forever to receive the quote (which was much higher priced for our apartment compared to other cleaners in the area), and attempting to contact Above and Beyond was always met with voicemail and days of waiting. The day of cleaning they stated it would take approximately 2-3 hours. I came home from work almost exactly two hours after their scheduled start time and they were long gone.
When I walked in to my apartment, I could not decide if they had even came. Here is a list of everything we noted: -The floor did not appear vacuumed well (many spots missed) -Tables and frames still dusty -Glass was streaky and uncleaned -Sinks were not cleaned and still had stains -Sink hardware covered in water spots -Toilet bowls and under seats not cleaned at all -Showers did not appear cleaned Overall, nothing seemed to be cleaned.
It was if I gave a 5 year old a rag and they just ran around my place waving it over everything pretending to clean. While that may seem like an overstatement, believe me it's not. And for the price I paid, it's clearly anything but Above and Beyond. If it was not evident, I would not recommend this place to anyone in the Omaha area. There are plenty of other great (now we know!) cleaners in the area in which we will be pursuing with our business.
Camilla Knapp
Nov 12, 2015
Adam Case
Oct 31, 2015
Fly Gu Y.
May 28, 2015
It only took one cleaning for me to come to the conclusion that I will not use Above & Beyond again! Yes, one and done! My dissatisfaction is not solely because of the cleaning, which on a scale of 1-10 with 10 being superb I'd give the cleaning a 6, but instead with the owner's customer service AFTER the cleaning. Yes we drank the Kool-aid.
When the owner came over he shared stories about Above & Beyond's meticulousness and attention to detail. He also repeated how he likes to establish a "family-like" relationship with each customer. Based on the sales pitch, we'd be foolish not to choose Above & Beyond right? After the initial cleaning the owner sent a text message asking for feedback.
I provided a very objective response.a list of areas that were not touched and corroborating pictures. Well a day and a half passed without a single response from the owner. - Not one acknowledgement of my email! - Not one apology for the cleaning oversights! - Not one modicum of empathy was shown! People are busy I get it so WE decided to reach out to the owner.
He informed that he was too busy to respond sooner. Okay I am about to time myself to see how long it takes for me to type the response we should have received from the owner. Okay here I go. "I received your email and apologize the cleaning did not meet your satisfaction. I will reach out to you later on today to discuss in more detail." That took a whopping 36 seconds!
Oh and despite sending the owner pictures showing that we did not receive the DEEP CLEANING we expected to receive (and were being charged for) you better believe he sent us an invoice for the FULL price. Yes we drank the Kool Aid! We have since decided to go with a more established (albeit costlier) cleaning service.
When the owner came over he shared stories about Above & Beyond's meticulousness and attention to detail. He also repeated how he likes to establish a "family-like" relationship with each customer. Based on the sales pitch, we'd be foolish not to choose Above & Beyond right? After the initial cleaning the owner sent a text message asking for feedback.
I provided a very objective response.a list of areas that were not touched and corroborating pictures. Well a day and a half passed without a single response from the owner. - Not one acknowledgement of my email! - Not one apology for the cleaning oversights! - Not one modicum of empathy was shown! People are busy I get it so WE decided to reach out to the owner.
He informed that he was too busy to respond sooner. Okay I am about to time myself to see how long it takes for me to type the response we should have received from the owner. Okay here I go. "I received your email and apologize the cleaning did not meet your satisfaction. I will reach out to you later on today to discuss in more detail." That took a whopping 36 seconds!
Oh and despite sending the owner pictures showing that we did not receive the DEEP CLEANING we expected to receive (and were being charged for) you better believe he sent us an invoice for the FULL price. Yes we drank the Kool Aid! We have since decided to go with a more established (albeit costlier) cleaning service.
Qian Zhang
May 22, 2015
Qian Z.
May 22, 2015
We used their service for pre-move-in cleaning and carpet cleaning. We were really disappointed with the general cleaning work. I think the carpet cleaning person has a good attitude, although the pet smell is still on the carpet. The general cleaning person left a lot of the kitchen cabinets and the under cabinet surfaces untouched(not cleaned) at all. It is now a week after, I'm still finding piles of dust balls in the closets. I wouldn't recommend or use them again.
Camilla Knapp
May 06, 2015
The entire process went great, on time arrival, walked me through what was going to happen and asked great questions. The carpets look great and I thought I needed new carpet but now they look new again. Miguel also gave me quote for the rest of the house and I am sure I will have them back! Thanks!3803
Tabitha Richards
Sep 15, 2014
Tabitha Richards
Aug 17, 2014
Lillie Tran
Jul 28, 2014
Herman Joyce
May 21, 2014
Lillie Tran
Apr 04, 2014
Dinah Miller
Mar 24, 2014
Shelia Glozer
Dec 28, 2013