The Grass Guy

Critical: Responsiveness I really wanted to try to work with Grass Guy on my lawn care. They only answered one call and promised to respond to my email with a quote. I haven't heard back in spite of multiple attempted calls and emails.

I would like to inform anyone who use's The Grass Guy/ caleb moore that he didn't pay me for working for him on Tuesday 4/20/21 7:30a.m to 6p.m Wednesday 4/21/21 7:30a.m to 7:45 p.m and Thursday 4/22/21 7:30a.m to 1:15 p.m Hired on as a contract laborer. was told payday was weekly on Friday's and when i quit on Thursday at 1:15p.m was told by. Caleb moore that he would pay me Friday evening.

So i waited till 7:30p.m and i texted caleb about my check to which i was told by Caleb moore in txt ( ill let you know not in office) which was funny because The Grass Guy/ caleb moore runs his business out of his house not an office. I waited till 9.p.m now and i tried calling to which no answer so i txt Caleb his reply was ill pay you tomorrow im not on your time schedule. Ummmm do what my schedule, i was going off of what caleb told me. So bottom line is this guy Caleb moore lies and is not a man of his word. I just want What's owed for my labor

Best lawn care service in ft worth. I'll never go anywhere else. Best yard I've ever had. If you are looking for a lawn care company these are the guys. 5 stars!

I've been serviced by them two times and they have done a great job with mowing by backyard.

I hired Grass Guy four years ago and I was very pleased with their service. I kept them through three houses. The yard always looked great. Kevin's customer service was great. He often answered the phone, and he would always return calls within 24 hours. He was always friendly and helpful. Then Caleb Moore took over the business. The quality of the lawn service steadily decreased.

The yard started to look messy and sloppily mowed, with a lack of clean edging. A month ago, my husband called the number listed on our invoices ("Please contact me at (817) 707 - 2564 if you have any questions. Thanks, Caleb Moore") to discuss our service issues. No answer and no call back. I called a few days later. No answer and no call back. I decided to seek a better service that had better customer service.

I hired a new service and emailed my cancellation on Sunday night, effective immediately. Unsurprisingly, there was no response. The new service began Tuesday and the lawn looked great. On Thursday, I got a bill from the Grass Guy that included a mow from Wednesday. Frustrated, I called, received no answer and left yet another voicemail. Then I emailed also to say the invoice was wrong and ask if they understood I had cancelled the service on Sunday. Having previously received no response from my voicemails or emails, I decided to text to see if that got a response.

It did. He made excuses that he had been on his honeymoon. For a month? I'm a customer, not your friend. This is a business and that's not an excuse. Frankly it's an insulting way to try to get out of not responding. And if you're going on vacation, maybe have somebody else watching your business. Then he condescendingly told me email was best, despite that every message I had ever received requested I call.

I requested a confirmation via text and email that he knew we had cancelled the service because he still had not made reference to it, merely changing the invoice---with excuses for his lack of contact and criticism on my method of contact. (If email was best, why didn't he realize I had cancelled service?) He eventually confirmed it, with excuses for why he hadn't read the cancel email.

He told me they didn't work on Sundays. The mow was on Wednesday - did they not work Monday or Tuesday either? I didn't respond. I got my confirmation. I guess he slowly received my various messages and didn't check the time stamps to realize I hadn't sent anything new after the text confirmation, because he sent an email with all caps and an excessive amount of exclamation points.

Like tantrum-throwing teenager. Yelling and full of excuses, never taking any responsibility for the lack of customer service. This was some of the worst customer service I've ever experienced. It wasn't that bad before the past week but it snowballed with his inability to take responsibility like an adult for the poor service I received.

Literally one of the Best Lawn companies in Fort Worth. I highly recommend The Grass Guy and their Team.

Paid this company to mow our front and backyard, plus trim a bush in the front yard. Spoke with Caleb a couple of times over the phone and agreed on payment, which I thought was fairly priced. ( I also Included a tip with payment bc they are providing a service) Came home from work and the yard was OK but the bush that cost an extra $15 to trim was still the same. Figured it was an honest mistake and would just call the next day. Called & let them know they didn't trim the bush and Caleb said he was very sorry and would take care of it ASAP. Called 3 more times and sent a text message with 0 response and our bush still needs to be done. Very disappointed and would never recommend this company to anyone. Anyone that can't provide decent customer service follow up is no company I care to do business with.

I had been looking for a better lawn service company for the past 3 years. My wife and I have had the toughest time finding a consistent, fair priced, and honest company for our lawn services. When I called and talked to caleb I was surprised at how much less it would cost us to hire the grass guy opposed to our previous lawn mowing rate. However, I was even moore pleasantly surprised at the quality of our lawn afterwards! This is the company I recommend to ANYONE that asks about our amazing lawn. Thanks Grass guy lawn services!

I used them on 2 of my properties and then constantly billed me when they didn't mow. When you pay an invoice online, they say up front that they possibly could charge when they don't mow your yard and that it's not intentional. Really? You never not billed me when you did mow. Save yourself the headache and use someone who has pride in what they do and not just after the $$$. In fact when I cancelled that's exactly what happened. They overcharged me on my last invoice and you think they may have refunded the extra charge. DO NOT USE!

The owner of this company, Kevin Anderson is the most dishonest person I have ever dealt with. His company was supposed to cut our grass and do a general yard clean up along with laying some sod. The guys who cut the grass did an awful job. They left large areas completely un-mowed and did not blow off the driveway from their edging and clippings. However, the worst part was dealing with Mr. Anderson himself.

We agreed on a set price for the yard clean up along with the sod. Less than half of the job was completed and when I contacted Mr Anderson he blamed me saying it was my fault.how his company not finishing a job was my fault I am not sure, not only did he blame me but he also said that he would not finish the job and I should call someone else as it was no longer his problem.

He then billed me the full amount for the work the was not completed. I paid him as to not have to deal with him any more. However, he continued sending me invoices and threatening to send my bill to a collection agency even though it had been paid and I have a receipt. A complaint has been filed with the BBB.

Very pleased with the lawn care provided by The Grass Guy Lawn Services. If you are in the market for a lawn service co. I'd give them a try.

Called for an estimate on services. Was told they had to come out and view the yard size first but, said the base price was $42 w/tax. I was told I would get a call after they came out and he would give the actual price.

Had an agreement to have my lawn mowed on a Thursday. Two Thursdays later it's still not mowed. Many excuses were made, and ultimately they told me they weren't going to mow my lawn after two weeks of waiting.

These guys were absolutely terrible. Not only did they cut down the WRONG trees twice (including some great ivy-like trees at the back of the yard that served as a great privacy barrier), finally doing half, at best, of the work the third time and saying they couldn't actually do the rest due to power lines, but their billing is absolutely atrocious!

Buying a new office was a big step, but doing the landscaping was beyond me. So, I went to Mr. Kevin Anderson and explained what I wanted. He listened and added some ideas that he thought would enhance and compliment the overall look of the property.

I moved to Fort Worth last summer and needed a lawn service to help out with my large yard. After making many phone calls, The Grass Guys offered the lowest price and were very helpful and friendly. They always came out on the days they said they would and came at appropriate times in the day (not too early, not too late). I thought the online billing service was easy to use and their emails made me feel like they appreciated my business. I would definitely recommend this lawn service.

EXCELLANT CUSTOMER SERVICE The last company I contacted decided, after a week of me waiting, to let me know I was not in their service area. During that week, I thought they were coming out to cut my grass. I had to contact them to find out what was going on. I then decided to contact the Grass Guy and within minutes I received a callback and had an estimate shortly after providing my address.

I have not had my lawn serviced, yet, but based on customer service and experience alone, I am sold. I am eager to see my lawn results at the end of the week and will gladly provide an update.

After using a different service last year and eventually getting fined by my HOA for poor lawn care, I started using The Grass Guy this year. They are very dependable and do excellent work. At this point I only use them for mowing and the occasional hedge trimming, but I would definitely trust them for any lawn service needed. Great company, fairly priced, and consistent quality. What more can you ask for?