Apple Fence

Apple has installed 2 fences for us. One at our old home and another at our current home. Both times we received a quality iron fence that looked good and didn't rust with our sprinklers.

Shortly after moving, we had Apple Fence replace a section of fence Brent/Brett? was really helpful and they came out the next day. They even had this hinge part that we needed and couldn't find.

I guess my story is so similar to other ones here. I called and spoke with someone about getting a new gate for our front patio. He said he'd "send my information on to Israel" and that I'd hear from him. A week and half went by before I called again, this time leaving a voicemail. Never heard back. Won't be trying them again.

I'm so disappointed with this company. My husband and I have both tried several times several ways to get in touch with this company about the fence we paid for. It's leaning almost falling over due to the wrong size posts being used by Apple fence. I feel so taken by this company. I have never had a company cheat me this badly. A good company answers the calls and emails of their customers that paid a lot of money to them.

A good company would correct any issues! Never do business with this business. I am reporting them to Angie's list and calling better business! I am still in shock that they never called me back to correct their mistake! Sir- you come out here and see I have 8 ft posts with an 8 ft fence. I still have it! Your people put the wrong size posts in. Also, you never called me back to talk to me so you could come see it for yourself. I felt wronged because this is the first ever communication back today 7/30/2018.

Apple Fence installed a new fence last week at my property. They took longer than promised and the fence is not to the standard that they stated it would be. After they left my sprinklers system did not work. I contacted Calvin Toole at Responsible Rain to fix the sprinkler system. Calvin did an excellent job and showed us where the fence company cut the wires of my sprinkler system and then covered it up with mulch.

I contacted the owner, Brent Mullens, and requested reimbursement for the cost of repairing my sprinkler system. He refused to do so, stating his work was contracting work and they did not warranty sprinkler systems. If I could give this company no stars I would certainly do so. Do not use this company for any fence work.

Great customer service! Everyone was super friendly. 3-day job only took 2 days to complete. The quality of their work and attention to detail was above my expectations. Highly recommend if you want a hassle free experience with superior results.

I just used Apple for the second time in three years (see 12 27 17 yelp review) to install an additional 150ft of privacy fence and 2 gates in my backyard. Fence is square and straight, with just the right gap at bottom. Project was finished in two days, and my backyard was left impeccably clean when the job was done. Frank Nunez and his crew were professional, polite, and made a difficult job look easy. Neighbors who shared the cost for installing the fence have nothing but good things to say about the work as well.

We contracted Apple Fence to build a steel fence at the entry to our property. Normally the sales guy comes out and lays out the plan with the customer first. But instead, Apple fence sent a crew out without a plan, and without calling us to let us know they were starting. My wife came home to find that the fence was half built, and called me. When I got there, it was all wrong.

Rather than follow the fence layout that was in the rest of the neighborhood, they drew a straight line from each end point, that went a few feet from the street! they had the posts cemented into the ground and were already welding on the cross pieces. It was completely in the wrong spot, which should have been obvious to anyone looking at it. Eventually Brad, the owner came out and promised to make it all right and move the fence to the correct spot.

However they delayed over and over for a few weeks, and eventually stopped returning my calls. I had to pay another fence company to remove the bad work, and put the fence in correctly. On top of the fact that they put it in the wrong spot, the posts were not in the ground deep enough. ( I have video of grabbing the top of the fence and wiggleing it back and forth more then 2 feet due to how loose the posts were) Also they did not weld the fence to the existing neighbor fences, as was done in the rest of the neighborhood. Also the welds were very poor, with gaps. Just a terrible job. I have pics to show all of the problems.

Apple Fence replaced our back fence last Friday (100 degree heat) and the crew worked after dark to complete the perfect job. They had replaced our side fences a year ago in the winter and worked days when it was 30 degrees to finish the job on time. It is rare to find a company who does such good work and is also dependable. I would recommend Apple Fence any time. Troy Cooper

I called Apple fences and they claimed someone by the name of Israel would call me back to set up an appt to come out to my home to give me a quote. Two days go by and no return call. I call them back and got their voice mail but was able to connect to Israels own voice mail. I lleave him a message stating what I was told about him coming out to my place to give me a quote.

No call back. The third time I call, I get their voice mail yet again, mind you, all my calls to them were during the business hours, left them a message. I haven't heard back from the. Avoid them

$3k+ fence and 3 months later gate wouldn't close at all. We had to put a huge rock in front of gate to keep dogs from getting out. It was wrongly built against a big tree that sways and knocked off line -bad. After 10+ calls and 6+ months of complaints I had a guy come and fix it. 3 months later because it wasn't fixed right or built right my gate would not close again.

I called and emailed pictures and nothing. No call back despite multiple calls. These guys don't care. Just know if you have a problem after installation you are on your own. I guarantee I'm not alone. Beware that positive reviews here are friends and family most likely.

I'm really disappointed to write this review because our fence is beautiful. Apple Fence were on time, fast, and have created a beautiful space for our home. Now, a year later - we have tried to contact them as the front gate, and side gate latches won't close. This has been the case for about 6 months, and NO ONE from Apple Fence will call us back to fix the latches.

We live in the city and have dogs, and our fence has warped from all the rain, and we just need someone from Apple Fence to come out and fix the gates! Terrible customer service, and it's a real shame! They obviously don't care about the longevity and quality of their work.

We had a fence installed by Apple around March 2015 and have been trying to get them to come back out to make repairs to the gates (which no longer operate properly) since September 2015 until now (February 2016). In September, we were told someone would be out in a few weeks to look at the gates. No one ever came out. In the past month, I have left multiple voicemail messages requesting a call back and have repeatedly called and pressed every extension to try and reach someone and NO ONE EVER ANSWERS. I honestly think they shut down or something. It's just ridiculous.

If you're about to hire someone to replace your fence, I suggest you skip getting a bid from Apple Fence. Here's what happened to me, and I suspect you could expect the same sort of thing. 4/8/16 - Israel from Apple Fence sends estimate document. 4/19/16 - I finish getting estimates and sign the paperwork from Apple Fence. 4/21/16 - Israel responds and says he'll get me next in line for installation.

No installation date is given. 4/26/16 - I receive an invoice from them for the total amount, "due 4/26/16." I don't feel particularly comfortable sending a check to a company without even having an installation date, so I e-mail asking for the date. No response. 5/5/16 - I call Apple Fence and speak to the receptionist asking if there was an installation date for me.

She said yes, they have me scheduled for Tuesday the 10th. 5/10/16 - I take off work and stay home waiting for the crew to arrive. At 2:30, I figure no one is coming, so I call Apple Fence to see what's going on. Receptionist puts me on hold for a few minutes, and then comes back and tells me the owner is on a conference call and will call me in a few minutes. 40 minutes later and no call.

I call back again to try to get a confirmation that no one is coming so that I can leave the house. The receptionist says no, no one will be coming today. Then the "conference-call-he'll-call-you-shortly" story again. No call, but I later receive an invoice that states I have to put half down before they will schedule me. That coward couldn't be bothered to talk to me.

A "gee, I'm sorry about that. Things got mixed up" was all that it would have taken for me to be okay with the whole thing. Sending an invoice with a new stipulation that was not on the initial invoice, however, pissed me right the hell off. 5/12/16 - Same invoice gets sent again. They were already fired, so I ignored it. 5/14/16 - I have my hands full cooking breakfast in the kitchen when I hear the doorbell at 8:45.

I figure it's the usual weekend morning solicitor, so I didn't drop everything to go to the door. A couple minutes later I hear some strange loud noises outside. I turn the stove off and peek outside and there are two guys demolishing my fence. I ask them to stop and not do any more, and I run inside to call Apple Fence to figure out what is going on.

No answer. I call a couple more times and finally the owner picks up. I ask him to call his guys off because no one showed up on Tuesday (so I fired Apple) and no one told me anyone was coming today. He got snarky and *told me I was lying* (that exact word) because he was standing right there when Jennifer called me on Tuesday and asked if they could come on Saturday.

So the coward wouldn't call me, and apparently his receptionist ended up calling SOMEONE and scheduling for Saturday, but it sure wasn't my number. I have zero incoming calls from Apple Fence. Nice job- screw up and then call your customer a liar. I'd advise avoiding this outfit.

Had to wait a while for an appt which I had to take off work for due to their scheduling, and they still didn't show up. not apologetic, no effort to make it right. DO NOT USE.

I can't believe some of the negative reviews I've read on here. People complaining about missed appointments, poor communication, prejudice on size of project, etc. must be working for the competition because these guys simply ROCK! Our experience was wonderful. We called Brad and scheduled an appointment for him to come out and give us a quote.

We already had in mind exactly the type of fence we wanted. We have a 210 foot fence with a single 5 foot gate. The quality and workmanship was top notch. First day was tear down and they set the galvanized steel posts in cement. They did an excellent job cleaning up and making sure not to harm the neighbor's shrubs and plants. Day 2 was spent on putting up the wooden slats and toppers.

They said they would start on Wednesday and it would only take 2 days to finish. They met their goal and my wife and I were very satisfied with both their professionalism and their courteousness. I promise you won't be disappointed with these guys and as soon as I figure out how to post a picture of our fence I will.

We had a fence installed by Apple around March 2015 and have been trying to get them to come back out to make repairs to the gates (which no longer operate properly) since September 2015 until now (February 2016).

Thanks for the great looking fence guys! From start to finish I'm so very impressed.

Strangely, on the day of my negative review I had a contractor show up to fix my gate. I am revising my review to 3 stars. I appreciate them fixing the gate.

Had to wait a while for an appt which I had to take off work for due to their scheduling, and they still didn't show up. Not apologetic, no effort to make it right. DO NOT USE.

This guy Brad is the man! Fair price and my fence looks great! Thanks a million guys. Your crew was on top of it also.

Called to get a quote on our backyard fence since our neighbor had contracted with Apple for theirs and the work looked very good. They gave me a date and time for a consultation. Then they never showed up. Calls to the estimator went unanswered as did my emails to the office staff questioning why the guy never showed up. So like all the other bad reviews out there, these guys are just going to waste your time with missed appointments. Don't bother with the frustration.

September of 2012 Apple did a good job installing $3400 worth of cedar privacy fencing on our property. In under three years because of nature and loose hinges and a steel gate that should have been reinforced, we are unable to open or close our double gate. A rep for Apple came out and inspected, offered solutions and promised a written bid. Two weeks later - nothing from Apple Fence.

Too bad that because the job is not thousands of dollars, they won't respond. Just remember Apple, you put your sign on the gate. That will be the first thing seen by the workmen I hire.

September of 2012 Apple did a good job installing $3400 worth of cedar privacy fencing on our property. In under three years because of nature and loose hinges and a steel gate that should have been reinforced, we are unable to open or close our double gate.

Unfortunately, Apple Fence seems too busy to care. It's been a week and I still haven't received an estimate, plus the estimator missed the initial appointment without even a phone call (i had to call and find out what was going on). But when he (Brad) did show up, nary an apology or mention of "sorry about not showing up yesterday or calling you". Terrible customer service.

The fence they built looks great. They worked pretty fast to get it done as well. However, their customer service and communication skills are horrible. Brad claimed there is a 10 year warranty on his work but refused to email us any relevant paperwork stating that he didn't have enough time for that. There were multiple miscommunications during the build.

I would not use them again. Ironically, shortly after our fence was built, a friend told us they had used Apple too. They had a similar experience with poor customer service and the company refusing to uphold their warranty.

Brad met me at our new home in NW Hills on a Friday, May 23rd. He measured and promised an estimate over the weekend if I would get him a survey. I emailed it the same day. After I sent three followup emails he replied 6 days later that he would be unable to provide me an estimate or to build the 800ft fence because it had rained two day prior? I think the job was just too big for them and the time frame (3 weeks) was more than they could handle.

I wished he had been honest from the start. Fortunately I found another fence company that was able to complete the job on time. He didn't get any money from me and all I am really out is my time but Brad has poor communication is just not good at his job. In the end Brad's company lost out on a $7,500 job and I wasted a lot of time. I'm sure there are plenty of qualified fence companies out there. This just isn't one of them.

Asked apple for a quote via their web site. They didn't respond so u called. Came out a few days later. Looked at my less than 100 linear fence and said it's too hard. Call someone else. They refused to replace the existing fence. Really? If it's not easy peasie, I guess they can't do it. The funny part. I could easily do myself easily but I can't seem to find the time. Guess I'll need to.

My dogs broke out of my old, decrepit fence one too many times and I decided that the risk of them making it onto 183 was a little to worrisome. I needed to replace my fence, the whole thing instead of patching it up piece by piece as they punched holes in it. So, I called the top 3 or 4 fence companies I found on yelp (austex, etc) and got estimates.

Apple came in the lowest and as far as I could tell they were going to be using better wood than their competitors. Easy choice. That was back in May 2011 and the fence looks great. Apple also followed up quickly when my gate wasn't latching properly a few months after they installed it. I'd highly recommend them. And if you have dogs, it's definitely worth it to pay a little extra for beams across the bottom (to prevent escapes).

After living in our house for ten years with very minimal large-scale projects, we knew it was time to do some sprucing up. Our wooden privacy fence was starting to lean and even provided our pup with a "window" through which to see the world via a picket that had fallen off, so I delved into fence company reviews and gathered up a pile of bids (six, to be exact) from fencing companies to replace our tired fence.

I ultimately chose Apple Fence, and I'm so glad I did. Our estimator, Natt, was easy to work with, very patient with and responsive to my MANY questions, and diligent with the follow-up. He provided me with a clear, written bid - something that I've come to feel is important when it comes to home improvement projects, so there is no misunderstanding regarding the scope of work to be done.

And I truly felt like he cared about and wanted our business, which is more than I can say for the large majority of the other companies who bid the job. And when the time came for installation, Apple didn't disappoint. They built us a beautiful new horizontal, Western red cedar fence with metal posts at a comparatively reasonable price. After it was complete, we found a couple of nitpicky issues with it and they promptly came out and fixed them.

We love our new fence and apparently, our neighbors do, too, as we've gotten lots of compliments on it. If it is true that good fences make good neighbors, I'm pretty sure we now qualify as great neighbors. When it comes to contractors, the salient question often seems to be, "Would you use them again?" In this case, I can confidently say, "Yes!"