Mac Kenzie Restoration

David did our rebuild after a flood in our house and did an absolute amazing job. He worked fast and efficient. He communicated with us throughout the whole process. He was always there when he said he was going to be there! The company was upfront about the whole process and made it very easy! Would highly recommend them!

Prestons and Angel were very courteous prompt and effective employees. They came in as scheduled were very helpful and explained every bit of process. They did not try to stay longer than needed nor did they try to do other things that were unnecessary or up charge their services. This is my first time using this company and I highly recommend their services.

Recently I had smoke damage due to a small fire, very stressful time for me, it was right before a vacation, and I had family visiting. From the initial process of making contact with Joe Lusca to completion ending with David, the team not only displayed the highest form of professionalism, but the work was phenomenal. There was a slight adjustment when it came to scheduling, but David was available to answer questions after hours and through text.

He understood my time crunch and made everything possible. There was a change in contractors, so David brought Anthony on site to start demo and restoration. David worked so hard and quickly to meet my schedule. He sent daily text and pics of his work, he also acted very quickly to any concerns I had. His craftmanship was PHENOMENAL. You can't tell any damage was done.

One of my doors needed to be replaced, but the model isn't available anymore. David fixed the frame so precisely that the door looks new. He was very honest in what he could complete daily and was very punctual on arrival. If the entire MacKenzie team work ethics and craftsmanship are like David and Anthony's, you will not be disappointed. House fires are scary by itself, knowing a restoration company has your best interest as a priority, calms the anxiety. Plenty of thanks to David and Anthony for the excellent service.

I cannot thank Jonathan Clark and his team with Mackenzie enough for their help. We experienced a house fire and have had nothing but challenges with insurance and the CPS. Jonathan has stuck by us through it all and has been so helpful. This has been one of the most stressful times in our lives and Jonathan has done more than I ever expected from any company to aid in getting us through all of these obstacles. If I ever experience another situation like this, Jonathan will be the first person I call.

Even though this is the company our home insurance wanted us to use, we had a great experience. Preston and Angel were great at communicating and helping us understand the next steps. I would recommend McKenzie restoration to anyone Service: Water damage-related cleanup & repair

*****Updated when project was finished****** MacKenzie still did a great job but very specifics. The demolition team was amazing! Drew, Preston, and Carter all did such an amazing job inside and keeping us informed in anything they did. All 3 guys were hard working, trustworthy, and extremely professional. They did such an amazing job! I would request those 3 young men if I ever do have any other issues.

The project manager that was assigned, David. He was great. He was very professional and kept me in the loop about everything going on. His contractor Roberto and his men were great as well. I couldn't have asked for better men to complete this job. They worked hard and made our home look brand new. If you can request a project manager. I would definitely go with David but as long as Roberto comes with.

Both great guys. There were issues, but it wasn't on any of the labor part. If I can tell anyone anything about hiring MacKenzie, it's this. If they give you an adjuster which they will assign one to you, make sure it's NOT Greg. Completely absent from the entire project, was extremely pushy for the deposit immediately so they can get started, yet they wouldn't start for 2.5 weeks, was told multiple times he will be coming to assess the home, never did show up.

He sent technicians for him. The technicals were great, but Ole Greg must have been enjoying himself never returning phone calls, nor answering his phone, and giving the worst estimates to us that were completely wrong and consistently change the overall price.again everyone was great EXCEPT Greg. Ask for someone who actually cares. To the demolition team, David, Roberto, pack out crew, thank you so much. You all did amazing work. You all stayed in touch. You all understood what was going on. You all worked hard. We appreciate you all. It turned out great. Thank you again.

For those who have experienced a business interruption due to a fire, will understand how important it is to have the support and guidance of an experienced and professional company like MacKenzie Restoration. Jonathan Clark walked us through all the long process of dealing with our insurance and thus, we are very grateful for his dedication and passion that he demonstrated through all this. Thank you!

Preston, Drew and Angel were diligent, thorough and professional in taking care of our home's water damage. We received excellent communication throughout the job and the work was done with great care and excellence. I highly recommend MacKenzie Restoration and these three men in particular. Services: Mold inspection, Water damage-related cleanup & repair, Plumbing, Flooring

Preston's team was great! Preston, Drew, Michael and Luis came in and everyone knew exactly what they needed to do. They arrived on time, professional and efficient in their skills. They were also very knowledgeable, were able to guide me to understand and break down the details of the damage. Jesse the plumber knew exactly what needed to be done To repair the problem. What a Great Team! Way to go! I'll will always use Mackenzie in all my next projects!

This is the second claim I used them. The first time my insurance company recommended them for inside wall repairs due water pipe damages. A couple of months later hail/rain damage included a damaged ceiling leak. Mackenzie was my first and only call. Their adjuster was very thorough for total roof and interior repairs. From the office staff to the work crews, they were always respectful of my schedule from the beginning to completion. Project managers Jessie and David always kept me up to date!

Horrific experience! They used the fact my father was on hospice and dying of cancer to not complete the work then to bill and harass my father while he was dying. Dad passed in May and starting the day after they started calling my sister and I, we hadn't even had dads funeral yet! There is still mold all over the house that was never removed or. treated, now they have an Atty calling us yelling at us and telling us we're horrible people.

The job wasn't done and to take advantage of an elderly man who has cancer was just the lowest thing you can do. No, we aren't paying for work dad signed up for that was never done, and no, we don't appreciate getting phone calls daily telling us we are dead beats when we ask for the job to be completed and no, we aren't just going to fork over cash after you took advantage of a dying man and didn't even do the job you want money for! STEER CLEAR! Literally the lowest of the low!

On Monday the sky decided to open up and release her contents on San Antonio. Normally, I love the rain as San Antonio and my plants needed it, but when the power went out, I grabbed my flashlight and as I was walking around I found myself in a puddle of water. After scanning the ceiling, I noticed a hairline crack forming along the ceiling of. my master bedroom.

The crack was saturated and water had begun coming down. I placed a pot underneath and prepared for the worse but luckily the rain slacked up. Immediately the following the morning, I placed a call to USAA and explained my situation. They placed an emergency call to MacKenzie's Restoration and I had an employee placing a tarp on.

Second house, second project to use MacKenzie for and once again great experience. This company has some really great employees and because of the wonderful experience we had with John Knoulton and his crew earlier this year we knew there wasn't anyone else we wanted to be the project manager for this project. When we first called to get things. going we expected it to take awhile to start because of busy schedules but then John called and said Ilie and his crew could get started the next week so things moved quickly. Phil came out to do the estimate immediately and he couldn't have been nicer. Due to some unexpected water damage this project grew bigger than originally planned and Phil had.

I could not be more impressed with this company, they have all been wonderful! First the water mitigation guys came out to get rid of the water and mold. Lance Taylor, Jason, AB and Kevin.all of them professional, friendly and did a great job. Then Greg Persyn came out and did the estimation and again friendly and helpful. Once the project was. all approved I met John Knoulton who got his crew working on rebuilding everything. John, Eli, Raul, Turtle, Ram and I know there were others.everyone was wonderful!

They were all so friendly anytime I stopped by and they did a GREAT job and even went above and beyond by doing things they didn't have to do. I'm so grateful to John for overseeing this project and for giving me total peace about having people in my house all day while I was at work. I would recommend MacKenzie to anyone without hesitation!

Took 2 weeks past the originally scheduled dated for water damage repairs to start. I had mold growing for 2 weeks! They showed up and painted over the mold. They never fixed the electrical problem that happened from the water damage.

I had a leak from my roof to an inside room. My insurance company recommended Mac Kenzie to do the entire job. It was a half good decision. The inside work was done quickly and you can't even tell where the leak happened.

I had a water heater leak in my garage. The water heater replacement work was handled by another company, but when I called my insurance company about the secondary damage (to the wall under the water heater), they sent out MacKenzie to look at the damage caused by the water leakage.