Sparklean

Critical: Professionalism, Responsiveness, Value I paid a deposit but when I canceled, Timothy said he would call accounting to return the deposit. This was 2 weeks ago. Now they won't answer the phone. I will be filing a Police Report for fraudulent business.

Critical: Responsiveness SCAM ALERT! Do not give them your money. They will never show up and steal your money. I had to file a dispute with my bank. REPEAT: THIS IS NOT A REAL COMPANY--SCAMMERS. Service: Move-out cleaning

Critical: Professionalism, Quality, Responsiveness I paid a lot for a move out cleans and shampooing of one bedroom carpet. The woman who did the tile floors and the kitchen n bathrooms did a good job. But the people who came to vacuum did not a good job at all and they didn't even shampoo. And now they won't answer or return my phone calls. Very unprofessional Service: Moving-related cleaning

Paid for a "deep clean". Ladies did okay. But they definitely did not wipe down baseboards and tops of doors like promised. They also scratched the heck out of my stainless steel appliance. I told the guy who I set the appointment with and he did nothing about it. Didn't even seem to care.

Professional cleaning advertising top to bottom complete clean on website. First of all the booking agent didn't not provide a list of the services included for the price. I was quoted $149 for 2bed 1bath basic clean w/detailing of kitchen & restroom. The service: 30 min late. 1 hour spent in small restroom still missed details of toilet. The kitchen: Inside stove wasn't done. Freezer wasn't detailed. Cabinets. Countertops.

Window pane not cleaned. Person Had to be reminded of sweep & mop that was included in basic clean.she was not even asked to do the bedrooms! It Took four hours & ultimately person only cleaned a small size restroom, the stove top & refrigerator in the kitchen, swept & mopped, dusted some stuff. Definitely DO NOT recommend sparklean maids. They are false advertising professional cleaning & their version of detailed is not detailed because they don't provide a list of what they will clean. So not accountable. Fraudulent activity because they make you pay first and the cleaner stalls until you pay then leaves without the cleaning service they promised.

I had Andrea and Ashley come to my home for a detailed cleaning and was amazed with the results. Not only was it detailed but had me look in every room to see if I was satisfied and were extremely polite. Price is very reasonable for the amount of sq footage in my home. Will definitely recommend. Service: Deep clean

I called them early Saturday they said open at 9am, out of the other 4 that I had called and said they also opened at 9am this place was the only one that answered. Also they were able to go on the same day. They know how lock boxes work so i can generate them a 1 day code for them to clean. They took what was left behind from the tenant which was some cleaning supplies nothing big but they did take it which made my job easier. They also do carpet cleaning which i didn't know but they called me to ask me if i wanted that done. Ofcourse I said yes. They are quick and was happy with the job done.

Requested quote for a elderly client who is anxious about having someone in her home because of the pandemic. Timothy was the booking agent, and said that he could have a team there, and that each team member would have had the Vaccination. I set up to be at my client's home to meet them and help them get started, but in route, Timothy called and said that he did not have anyone with the Vaccine available to work on her home, and that they would not be coming to her home after all.

I'm fine with their in ability to provide employees that were vaccinated, but with a week's notice, they could have told us before the morning of, when there was no time to get another provider. To say the least, it is disappointing.

They actually showed up on time for my cleaning, rare for El Paso area! I was very pleased. The ladies were polite and professional. They swept and cleaned my back patio, that was unexpected and nice. They did a good job of cleaning throughout the house. I would have liked to have the floors done a little better. The tile floors were left feeling soapy had streaks. There were areas of the carpets that were missed with the vacuum. Overall, I was very pleased. I will use them again.

Like others, wish I could give negative stars. On Monday, my wife booked a cleaning for Thursday. She called back about 30 min later to cancel. They had already billed credit card for $248. They refused to refund. Management (Pete) stated that they do not provide refunds according to their policy. Didn't matter that services weren't completed and were not going to be done.

No contract was signed, nor was their "policy" mentioned to my wife. I called on Tuesday, they took down my information and issue stating they will speak to management and call me back. They never did. I scrubbed through their website and no evidence of their no refund policy. In fact, their website only had glowing statements regarding their professionalism.

I called a different number today (Wednesday). No answer so I left a message requesting a refund or that I'd have to get police involved if it came to that.was called back immediately by someone who said they were a manager but would not give me their name after asking several times. They told me it was already discussed with my wife that they will not give a refund and they were not going to discuss it with me.

I confronted them on the lack of policy anywhere (took pictures of their website in case they try to change it later) they kept saying it doesn't matter. I asked if pursuing a lawsuit was worth it and they said what was done is done and to start a lawsuit if I wanted. I asked them if they didn't care how bad their google reviews are and that this is obviously not the first time they do something like this and they hung up on me.

My wife called our credit card company once transaction cleared and now they are beginning an investigation. No professionalism. So shady. No customer service skills. Must be starving for business if refuse to refund.obviously for a reason. May still file a police report.

I hired Sparklean maids to come and clean a 500 square foot apartment. They showed up over an hour late. They spent over 3 hours long in my apartment. When I returned home. I saw that the only thing cleaned was the ceiling fan and the floor was mopped. I was charged $180.00!! I was told to send pictures and I sent those pictures and i was told that they would make this up to me and that they were very sorry for what they did.

I have yet to receive any phone call or any reply to my messages. Stay away from this company. They do not send 2 people, the person they sent me did not speak english. This was a total waste of time and money!!!

I wish I could rate worse than 1 star. They are terrible. First of all, they are not professional at all. The guy I talked on the phone just brought his wife and daughter to clean my place. No professional tools or chemicals. It’s literally just like having my own mom coming over and clean (she would've been even better). For the service, it’s insanely overpriced.

Also he lied to me when I made the contract. I got this service for the expensive price because he said that he can do deep tile cleaning (those common professional service) along with wall and ceiling cleaning. Not even the tile cleaning machine, but also not even a ladder to clean the ceiling fans ( it was supposed to be all included). He said he can do everything what I asked for only because he wanted money. He doesn’t care about customers. I hired another company to clean the “mess” Sparklean Maids made. I hope his business fails soon.

Great and professional maids, left the house meanwhile they were cleaning and have any negative comments. Thank you!

Stay away from Sparklean Maids of El Paso. I had several issues with this company from maids not showing up on time to the owners of the company insulting me to appointments being forgotten or misscheduled multiple times.

If there was less then 1 star, that's what I would assign this company. We hired this Sparklean Maids with the promise from them that 2 cleaners would come 2 times a week for an ungodly amount of money which we paid for the month in full.