Suntrek Industries

Careful if you're the smaller customer - and the product they've installed leaks (in my case pool solar tubing) - you'll get a 3-4 week quoted lead time for any attention to remedy the significant water loss. To Vanessa's credit she empathized and said she'd do the best she could to get some attention on this. It's clear to me now why my pool builder has moved away from their partnership with Suntrek.

Got me in much sooner than expected. Fixed the problem in a timely manner, and now we'll have a heated pool this summer. Can't wait to get back in.

From start to finish, Suntrek Solar took great care of my project. They were very patient with all of our questions. Made accommodations for the intricacies of our needs. Did a great job with installation and training for the system.

Suntrek installed solar panels for my electric as well as solar heating for my pool. Although we hit a couple of delays, mostly because we were doing this at the end of 2021, end of the year is always busy, they got it all done and we are up and running. And my pool solar has already gotten the my pool water up from 55 degrees to over 70 degrees within a couple of weeks! I will be swimming in January! Yah! Thank you Ethan, Sabrina, Jose and all of your great crew!

I had a leaking solar water heater on my roof installed by another company who failed to respond to my calls. Suntrek responded promptly and sent their technician Aaron who was extremely competent and charged a reasonable amount to solve my problem.

After calling 5 different companies- eventually getting bids from 3 of them. Suntrek won our business. They are honest and did a great job. From the time we signed our contract to the time the solar was up was 2 weeks! Unbelievable. That includes the time it took to get the permits. Ethan was very easy to work with and thorough. He always picked up or returned calls promptly. I highly recommend them for both pool and electric solar.

So nice to deal with a professional company and people who you can trust. Ethan & Logan offer service excellence. Our project stalled for more than 6 months due to other contractors not performing on time. Ethan was patiently waiting to do their part and delivered perfectly on time once we were ready. Wish all contractors could learn from and perform like them.

Installed our solar a few years ago, they've maintained and helped us with any operation questions we've had. First class outfit and would highly recommend them

I did a lot of research before choosing Suntrek when we first moved into our home in Vegas. The original paneling system on the house went bad and needed replaced. Amanda was extremely helpful in guiding me in the right direction and providing appropriate options. We did end up replacing the panels as the old system was probably 20 years old. We are still completely satisfied with the work done.

Fast forward to two days ago when our control system was reading an error, I called and left a message. Amanda called back in a timely manner and helped me troubleshoot the error message. Summers in Vegas mean they get very busy, but JR and a couple other guys were able to come out the next day and fix the issue quickly and efficiently. Highly recommend if you're looking for professional work with great customer service.

I was completely lost when it came to fixing my pool solar and this company was amazing. They came 72 hours from when I called. The guy they sent was amazing, super professional and knew exactly what he was doing and educated us. Our solar works again! Thanks Suntrek! I'm using you guys when I need to update our equipment. Another company wouldnt service is because our equipment was ten years old.

This company does a terrible job and then tries to charge you again for their mistakes. Two weeks after installation the system broke down. The tubes on the roof come apart often, spewing water everywhere. They did not lay the piping flat; nor did they install a shut off valve to drain the system for winter. Their solution to everything is let us come out and fix it and charge you again for a job done poorly in the first place.

I needed solar panels for my swimming pool temporarily removed and reinstalled after a new roof was installed on my house. After talking with several companies, "Tabby" from Suntrek stood out by her professionalism, courteousness and knowledge. They also provided a competitive bid and then executed as promised, no hassles, just outstanding work. They also improved my system on the install using state of the art "quick mounts" which don't void the new roof warranty, just overall a very professional company. Highly recommended!

SO impressed with these people, who were recommended to us by our pool guy. We had a leaking 10 year old solar system and the people who installed it had disappeared. Called Suntrek and they sent Aaron Hill out immediately. He diagnosed the problem right away and said it was only a broken $10 tube, so charged us for the agreed upon $185 visit + $10, fixed it, and was on his way. Really appreciate their honesty and customer service! I am a Realtor and will be highly recommending them to any clients that need their services.

Suntrek installed our pool solar system 5 years ago in April 2014. Just before July 4, 2019, we noticed water streaming down the roof from the T intersection of the hot water return. Even though the company was incredibly busy with the Holiday and peak summer season, Logan worked diligently to fit us into the schedule for a repair. Neri was our original installer in 2014 and he was the person to come out and quickly identify and replace the faulty fittings in 2019. Neri was professional and skilled as always.

He even pointed out a small leak near our pool chlorinator that our pool professional hadn't even noticed. Suntrek has hired system architects and installers who have stayed with the company for well over a decade. That team combined with Logan's excellent customer service instills confidence that Suntrek will support and honor my system warranty for the full 15 years.

Our solar system was previously installed by Suntrek and after 16 years of excellent service, the high winds of our winter storms dislodged some of the panels. We decided to refresh the whole system and Ethan showed us some now available better options. The solar was replaced, and it looks great. Jose and Neddy were very accommodating and courteous as they worked on installation.

After the job was completed, I asked Ethan to change one of the panel angles--- and shortly thereafter Aaron came to make the adjustment. Really wonderful service and a willingness to please their customer. I highly recommend this business. I also greatly appreciated some insights that Aaron gave me regarding our pool filter operation. The solar is working well and right now (during June gloom) our pool temperature is hitting 80 degrees.

Want to give another BIG shout out to Suntrek they installed our pool solar we had a couple of minor things that needed looking at and they sent Neri out to our house on a Friday at 5:00 o'clock, he's a very cool guy and knows his stuff he fixed the problem and never complained. I would tell everybody to use Suntrek for all your solar needs and ask to have Neri as your installer. Thanks

I've used suntrek product two years ago, and always had the backup support even after the expiration of the warranty. Great customer service, honest and straightforward.

Had a couple leaks in my pool solar setup. Made an appointment and Jose & Neri showed up promptly to rectify the situation. It took them less than 30 minutes, and I was leak-free. Good dudes!

In 2004, Suntrek installed solar heating for our swimming pool. Recently, we discovered an issue with the system. Today, Neri, a Suntrek technician, arrived to fix the problem. We could not be happier! He not only repaired the particular problem with the solar but identified and repaired a faulty sensor issue and replaced a valve that was in disrepair. We highly recommend Suntrek!

After over 18 years of and extended swim season and warm pool, I have had to replace my Suntreak pool solar. The crew responded fast for the demo of old system and a week later installed the new one! The crew was on time and very professional! If you want a hot pool and spa, go with Suntreak. They will not disappoint.

Good guys here. Very helpful when you're working for great solar energy product. I love products they offer, the care they give and their friendly customer service.

Do not go to suntrek! Horrible customer service! They don't stand by contracts! Take your money then don't want to hear what you have to say! System has cost money over time. Stay away.

I was at the store today, they were amazing! gave me all the information I needed. I would recommend them to anyone looking for professional and courteous service, not very easy to find in Las Vegas anymore.

I have a 14 year old solar heating system that Suntrek installed that hasn't worked in years we found our contract saw that it was still under warranty. Suntrek is not standing by there product they gave me 3 options but I have to pay on each. I'm having the system removed and taking Suntrek to small claims I would not recommend this company to anyone stay away they have no customer service very rude.

I do not have a issue with the work, I have an issue with the price. I had 4 workers repairing our roof as we had a leak. They worked for over 8 hours on repairs and replaced tiles for $1,700.00. We had to have Sun Trek come out and move the solar, which took 15 minutes and then come back an replace the 5 sections after roof repair which took them just under an hour to the toon of $800.00. It is just ridiculous that it would cost that much for I hour and 15 minutes, really. Be aware and check around these guys are way to expensive.

We had Angel and Edgar come to the house last week for solar start up for the season. They were quick, thorough, efficient and overall nice guys. When we called for the appointment the gal worked with our schedule and was also pleasant. They all were patient and listened to our questions and answered them completely. Thank you Suntrek!

I'll let the pictures speak for themselves. I will say this. Called to have my Suntrek system checked out after high wind damage. Was told a rep would contact me about repair / replace. Never got a call back, never got an email back. Called them again, same thing all over again. Ended up just calling a different company. They sent someone out the next day.

I had my solar installed by Suntrek back in 2007. The Suntrek team were on time and the workmanship was spot on. I am a very picky homeowner i have continued to use Suntrek for other energy needs to bring my energy costs down. They have installed a variable speed pump on my pool and that brought my monthly bill down about $ 50 monthly. They also installed a solar water heater and a on demand wall water heater that works in conjunction with the solar water heater when it's cloudy out.

The installation team on all these products where very professional and did the little attention to details on the installs that made the job look its best when it was complete. I highly recommend this company as a happy homeowner.

SunTrek Solar installed a solar hot water system on my house. Installation went great and system functions good. They took care of applying for applicable rebates as well. I'm glad Mark Ambrose contacted me to tell me about this program to save energy costs.

I had a awesome experience working with Ethan Heine and Suntrek. We had a 12 year old solar pool heating system that Suntrek installed for us when we orginally built our pool. Although everything was still functioning well, we had a need to replace our roof so we decided it would be a good time to update our solar pool heating system, all of our pool equipment and also add 8 new solar electric panels. Ethan helped us plan out the project and he was super knowledgeable and helpful about financing the project through the HERO program.

He also helped us coordinate the project with our roofer who was not yet a HERO approved contractor. The project was executed like clockwork, and it was finished on time as promised. Every worker involved in the project was extremely professional and knowledgeable and they did a fantastic job of installing the system for us. I would highly recommend Suntrek if you are considering adding Solar Panels, Solar Pool Heating Systems or if you looking to upgrade your Pool Equipment!

Do not expect your deposit back if for reasons beyond your control you cannot proceed with the installation. Owner is rude, abrupt, and greedy.

We had this system installed on our roof for our swimming pool 12 years ago. It's still working! No leaks and still heats up our pool about 6 degrees higher than otherwise without solar. The system at that time cost about $3,300 and heats up our enormous swimming pool. The system covers our entire back roof. The only downside is the sensors have to be replaced about every five years at a cost of a couple hundred dollars. I suppose that is to be expected. Overall I'm glad we got this and would highly recommend Suntrek to anyone.

DO NOT BELIEVE THEIR 15 YEAR GUARANTEE! I bought my Solar System for the pool 10 years ago. Now that the Solar Unit is is falling off the house they want me to replace it at a cost of 5000 or fix it for 2000.