Premier Indoor Comfort Systems

Technician Matt Hill is the model of professionalism and work ethic. He worked late into the evening to diagnose and repair a very complicated problem. Also articulately explained the issue in layman's terms. Service: Repair HVAC

I have been using Premier for 4 years. They are an excellent company. Martin and Cesar installed 2 new A/C units in my home and they did an excellent job. They were polite, nice, professional and went above and beyond to do a great job. I never leave the house when anyone works in my home, but I felt safe leaving while having Cesar and Martin in my home, which is a huge deal. Chris in the office and Corey from the sales team have always been great - courteous, polite - they want their customers to be happy. They're not just trying to sell you new A/C units. Everyone really takes the time out to explain everything going on as well. I highly recommend Premier.

Shelby was the service tech who came to perform our first maintenance via our plan. He was prompt and arrived as communicated. He was professional, friendly and polite. He provided me with an overview of what he would be doing and then a follow up conversation on what was done and what he found. I highly recommend Premier's maintenance plan and you should ask for Shelby!

They were recommended by our neighbors when our AC went out (of course one of the hottest weeks of the year). I contacted them after hours and Christine replied within minutes via text. Which was a pleasant surprise. She managed to work me in the next morning. Isaiah, the one who did the repairs, was very knowledgeable and quick in his repairs. A company with great customer service and efficient staff. Would recommend.

We have used Premier for many, many years and are always happy to recommend them! Prices are fair, service guys are fantastic. Overall very happy with this company as a whole! Services: A/C system repair, A/C system maintenance

Shelby the service technician did a wonderful job of detailing out the issues he found with our 17 year old system after our bi annual maintenance. Mike the sales rep came out and did a wonderful job of walking us through the new installation process. Martin and Miguel did an excellent job installing both our furnace and AC unit! They were very prompt, professional and courteous throughout the whole install process. They answered all of our questions and are just a great bunch of guys! I can't say enough about our Premier service!

The entire process from start to finish was completely seamless! The attention to detail from my comfort advisor Mike was above and beyond. He made sure to meet all of my needs and did an incredible job. His installers were on time, extremely professional, and very knowledgeable. I can not say enough about this company! I highly recommend Premier for all or you home comfort needs.

We've been using Premier across two home for 5+ years. Service has always been very professional. Their pricing is excellent and they absolutely never try to sell you more than what you need. They do offer suggestions, but it's not a hard sell at all. Totally recommend them! Service: HVAC system maintenance

I was very impressed with their thorough job. Our installation was difficult for them due to the age of our unit. Everything was left clean and functioning. Very professional and excellent value. Services: Heating system installation, Install thermostat, Install AC

Great service; dependable, extremely courteous & knowledgeable. Treat customers the old fashioned way. Personable, patient- takes the time to explain the problem & will come ASAP when there's a problem & will not leave until problems resolved. They are good people; office personnel, salesman & service team! Services: A/C system repair, Heating system repair, Heating system maintenance, Heating system installation, Install thermostat, Install AC, A/C system maintenance, HVAC system maintenance

Premier did a great job providing a solution to lower the humidity in my basement with a new heat pump system and whole home dehumidifier. The installers worked hard and were extremely patient to make sure everything was installed correctly. They also scheduled a follow-up call with a quality control technician to ensure everything was installed to meet the manufacturer's specifications.

We have been experiencing power issues with our air conditioning unit over the course of the past ten days, resulting in several tripped breakers and a blown fuse. After two visits by a Premier Indoor technician, no actual work was done to address the capacitor of the air conditioner itself. Instead, a $13 part was installed, which was subsequently priced by a technician at $190. $420 later, we have air conditioning, but for how long?

When will this patch fall off? Realistically, a company shouldn't try to patch holes and charge multiple hundreds of dollars in lieu of fixing the underlying problem, especially when the air conditioning unit is less than two years old and is still under warranty. We had used this company before and were not 100% thrilled with their pricing, but they were very reliable, at the least. We intend on finding service elsewhere for our next maintenance.

Couple of weeks back I scheduled an appointment to get tuneup & repair service for my furnace. I was given a window but technician did not show up, nor did I receive any call. After waiting for half an hr more after window I called their office on the status. To my surprise only then they contacted the technician who did not have knowledge of my appointment.

Not only I was not given explanation on the communication breakdown, but also did not receive any apology for their mess, except that if I were their "premier" contracted customer they would accommodate me, which means possibly my appointment time was given to their "premier" customer. Overall very disappointed experience.

Premiere indoor comfort systems did an amazing job. I called with no heat. A service tech was out with in hours. My system was almost 20 years old and not worth fixing. They had their installers out the next day and put in all new equipment. Their tech were very friendly and polite and educated us on our system and how it worked and how to maintain our system. Their prices are reasonable with their competitors and they have awesome financing options. I would recommend premiere to anyone and everyone!

Premier installed a new heating/air system in my home on 3/17/2015. We paid almost 12k cash to Premier and have had a service agreement with the company for several years. The system has never worked properly. It first broke 2 days after installation. It has since frozen up 3 subsequent times since March. The system is 5 months old and still under warranty.

After multiple service calls and countless requests to speak to a supervisor, our system is still not working. On Thursday I called and spoke to Kim. She scheduled a technician to come out at 8am on Saturday and stated she would have a manager call me to discuss the ongoing problems. I never received a call from a manager. On Saturday morning, after no one showed at 8, I called Premier.

The associate had a technician call me and informed me that I was not on schedule for Saturday and I would have to call premier back to schedule an appointment. When I called premier back and very clearly requested a manger call me back to discuss the issues we were having, she had the same technician call me back who again advised I have no appointment.

Given that I have begged Premier on multiple occasions to please get my brand new system up and running and have repeatedly asked to speak to a manager at Premier with not a single phone call to date, I paid $300 to have a different company look at my system. The hope is that a different company can get the new system operating properly without multiple service calls.

Premier was the company I called to get our HVAC up and running in 2009 when we moved in, and again for a quick repair a couple years later. I just had Jose here for a check-up on the furnace and AC before we rent out our house. He was on time, very nice, and thorough. Everything looked fine, but he did a great job of explaining what could go wrong with the system, and the ramifications. I'll be calling them with any future issues.