Lasting Impressions

We hired Lasting Impressions last year to do the back half of our home windows and were overall very pleased. Their Salesman, Jeff Boshoven, is awesome, detail oriented and a great, upbeat personality. The drawback was they only do install, not after install clean up of the stucco/paint. So we had to find someone else to perform that which we felt was odd.

Their customer service was great, Lori even got my windows all registered with Milgard and was a delight to work with. Fast forward to this year and we decided to go ahead and do the front half of the house realizing pricing is going up! This time we got more bids and, while Lasting Impressions was not the cheapest, we felt comfortable with them and their great customer service. Jeff once again came out, took measurements and did all his part flawlessly!

The install had issues. The guys spent all day on one window. They were banging and trying to jimmy it in so hard, they broke it. Don't understand why they just shave the frame a bit to accommodate the window. The interior detail was lacking this time too, poor caulking and touch up work. They ripped another windows screen. The replacement window arrived and was installed, but the young man said he was not there to fix the touch up work.

So we called Jeff who came over. We pointed out another window that looked odd; hard to tell because it is high up. Jeff said it needs to be repaired and would have the office get on it. We said okay and stupidly paid him, believing all would be done like before. Nope! Lori, who we had worked with so well the first time now was nonresponsive. I had been asking about the window serial numbers so i could register them and the ripped screen and defective window. Finally, I emailed Jeff and got a reply from someone else. Appears Jeff no longer works there (shocking since he's the only one responsive). Lori sent a snarky email saying I had just sent my email on Friday and she had taken a day off.

Well I had actually sent the email 10 days earlier. it all spiraled out of control. Karen stepped in and got our new windows registered, and advised Jeff had put in a repair request on the defective window prior to his departure, he also go the screen replaced. Now that Jeff is gone and seeing how customer service has gone downhill, we do not recommend Lasting Impressions. their only priority is getting paid. Bummer because we had liked them. We are still awaiting the defective window being fixed. but Lasting Impressions is paid in full so they don't care!

The fact that it took 4 times and 18 months to get my windows correct. Can I also add that I was fined from my HOA because of it as well for not being in compliance. I think that says enough.

Shout out for this gem on Thomas ave! Our window crank was broken and it's specially made by Anderson. We went to home depot, lowes, ACE numerous times, wishing to find the right crank. No luck. Our local friends recommended Lasting and impression right before we almost lost hope. 3 hours ago I met this wonderful lady Karen from this company.

She asked specific questions and gave me thorough explanations in a super professional way.then 20 mins later, boom! She found the exact crank we need! As for the charge, this nice lady said:" nothing, happy holidays!" I was touched by her professionalism and patience. And we are so pleased finally the right crank was found!

I have a specialty door handle/set sold by these guys (unknown location of purchase, was a part of a renovation done 5 years ago). An internal hardware piece broke recently. I tried Home Depot 1st, but not luck. I went online to attempt purchasing a replacement, but the website directed me to this "local dealer". I decided to walk in, unannounced, to attempt purchasing a replacement.

The owner (or someone in charge in the back), decided to 1st check random spare parts in the back prior to my purchase. They indeed had an exact spare I needed and gave it to me free of charge. They did not have to show me this generosity, they could have made me repurchase the entire handle set. Thank you! I will definitely use these guys for any door or window needs in the future.

Due to a combination of issues, my 5 window, two day installation job took an inordinate amount of time to complete. There is a third party involved, and they have agreed to step up to assist. My problems seemed to revolve around issues at the factory, things that Lasting Impressions had little to no control over. The reservations I had were addressed directly by the owner, Mark Jacobsen, and the factory representative.

This matter has now been resolved. On the plus side, Lori and Karen in the office were enjoyable to work with and Karen's knowledge of fenestration answered many of my questions right away without having to wait for answers from the field. Mike was my on the job point man throughout the process and I can't say enough good things about his knowledge and concern when we ran into challenges during the Rand R.

These guys are the WORST! Order placed in April, salesman (Jeff) required 100% of $ up front (the only contractor to ask that in our substantial remodel) and said delivery will take 6 weeks. 12 weeks later it finally arrives. Then, it takes two more weeks to install. (Says the dismissive and rude secretary was when scheduling, "It's only two weeks.").

When it FINALLY arrives for install its the WRONG COLOR!?! How does anyone stay in business like this? For us, they've been non-communicative, dishonest, terribly slow, and failed to deliver what was promised -- that's our lasting impression. We'll see next how they are about returning our money.

I don't write many reviews but when someone or a company goes above and beyond, it moves me to express my feelings. I have been shopping for replacement windows for over three weeks now and found Lasting Impressions online. Called and spoke with Karen at some length and said she would work up a quote. I actually stopped by the next day (she had just emailed me the quote) and even though I couldn't go with them due to my HOA strict restrictions, Karen spent a half hour or so helping me!

Even answered my questions via emails after that in such a timely manner. That's customer service and she sure knows the business. If the other people who work there are half as good as Karen, you can't go wrong with them, I highly recommend Lasting Impressions!

My order was not what I expected. The two larger windows were not openable. The locksets were passage handles only. No locks. Doors were excellent but when all was delivered I was shocked that there was no installation. Had to get an independent contractor in to do that. Also got proper locks from Home Depot and we installed those ourselves. I prefer to work with local small businesses but things like this are making it difficult.

As a homeowner remodeling your home is always a challenge, especially when you take on the roll of general contractor and have to deal with suppliers. Everyone at Lasting Impressions from my sales representative, billing department and delivery were great. Super competitive pricing, delivered on time and super accommodating when I had to make changes. They were my one stop shop for windows, doors, baseboard, and casing. Call and ask for Eric Havins

Everyone is wonderful at Lasting Impressions. We moved into a house where the screens were missing from both sliding doors. We found out the doors were not standard sizes so we contacted Lasting Impressions. Karen was quick to get someone out to measure and order the correct doors for us. Mike was great and even helped me install them properly. Amazing company and people would recommend them to anyone.

The window install is finished and the final results are satisfactory. The installation went OK, but Lasting Impressions ran short of workers during the process and a few days there were not enough people to perform some of the heavy lifting. Removal of the old windows left more of gap in the old stucco on the outside that I was hoping, but the old windows were installed in a manner may have contributed to that.

The crew did an OK job repairing the stucco and sealing the gap, though. so all is well in the end. There was more dust raised than I hoped. The crew did place plastic around the window opening during the phase where they made some cuts, but still a lot of dust. On the inside wood floors, the crew did not place enough protective coverings down and some minor scratches and foot traffic with caulking compound were evident on the wood floors. but, we were able to clean it up OK.

But the crew could have done a better job placing protective covering down. Overall, Lasting Impressions provided a good price for the windows and with the exception of taking longer to do the install than originally estimated (due to manpower shortages), the experience was good. With a bit more care protecting flooring, I would raise the rating a notch.

Good luck trying to use your warranty. they acted like we were such an inconvenience to try to use our manufacturer's warranty. Just be sure to keep all of your records. Customer service was below basic.

So. I can't give enough accolades to Lasting Impressions. The customer service, the quality of windows offered and the craftsmanship during installation. They all Rock! I liked the fact that I could drive by the many houses in which they have completed installation.so I could get a visual of what I might like for my home. I'd say my experience was A+ and that is pretty good in this competitive market in which we are living. Thank you lasting Impressions!

Mark J, Thanks for the follow up however the reason I contacted the manufacturer was because your office wanted to charge me for 1 missing clavos, then I called to cancel your order as the manufacturer accommodated me.

I'm from NY and recently purchased a condo in Scottsdale to use in the winter. While doing some interior renovations I decided to replace all the windows & sliding doors. Lasting Impressions was recommended to me by a neighbor and I couldn't be happier with the job that they performed. Mark is incredibly knowledgeable and helped me pick out the product while Karen helped me through the ordering process. The entire job was seamless - they are a great team and I would highly recommend them!

I asked for a quote to replace two windows. Lasting Impressions gave me a BAD impression with a quote at $433.96. Dependable glass did the job for $ 236.47. So guess who I'm going to call the next time I need some window work?

Mark, our sales rep, came to our house to measure and give us a quote on our new window upgrade. His expertise was apparent with a detailed quote and also excellent recommendations on the various options that would work for each and every window. The time estimate for product/installation was right on target. The installation crew was extremely neat, efficient and left us with no repairs or touch-ups afterward. We could not be more happy and are seriously beyond impressed.

Quality and installation is great. Very happy with my doors. I can't give 5 stars though because their communication is sorely in need of improvement. If I'm told I will be called with confirmation on the order, on the installation, etc, I expect that. I had to call and chase down answers constantly. Hopefully this will improve. I would use them again, even with the mild aggravation because they do a great job.

Very professional and friendly. I love that the showroom has so many displays and customizable options! Thanks for the help Frank and Mark!

I've now used Lasting Impressions twice for window installation at our home. The first install, about three years ago, went very smoothly. This time, we had a few unexpected delays, although nothing major. We're very happy with the windows, the price was reasonable, and the installers did a wonderful job. I would definitely recommend this company.

Worked with Britt on getting moving wall window system installed. Had Nate and George for the install team. Very conscientious and meticulous, cleaned up thoroughly each evening. Finish work is spotless and it looks like the house was built with the system already in. Not inexpensive, but feel we have a superior install and product thanks!

Quality and selection of products = 5 stars. Communication and delivery = 0. Purchased the door middle of December and was quoted a 4-6 week timeline for delivery. They came out the next week to measure so there would be no delay. Couple weeks later a different person (from our sales guy) calls and says they need to come measure. Told him they already had and he rechecked the paperwork, agreed.

He said he would get back to me with a timeline for install. Never heard from him. Called again and got voicemail, no return. 7 weeks after purchase, I called in to check on timing. The person was impatient and had no info (said "well, it's not here, so that's all I can say right now without talking to the warehouse"), said she would call back on Monday.

She did and scheduled the delivery for the following (a full 8 weeks after purchase). I am not prone to bad reviews. I generally give the benefit of the doubt and would have done so gladly with this company had any one of the 4 employees I spoken with bothered to be forthcoming. If they had called and said simply "it's gonna be a little longer, " I'd have been satisfied. Instead, they avoided communication at all costs.

I cannot recommend this company. Bottom line: If you're looking for predictable, on-time install, find a different company. This one won't do it. You can find the same selection of products in a million other places.

We could not be any happier with our experience at Lasting Impressions. We just had our new door and sidelight installed today, and it is beautiful. The installers did a fantastic job! The service we received from day one was professional and courteous. We initially had to put a temporary hold on our order given an unforeseen circumstance, and Mark was incredibly accommodating.

We feel very fortunate that we made the initial stop into this store when we started looking for a new door. They were thorough, detailed, honest, and there were no last minute add ons or surprises. We highly recommend them, and will definitely use them in the future. Thank you Lasting Impressions!

Very nice windows.poor communication and delivery times. We really like our windows and the installers were great. The issue was delivery time (about a month after originally promised), poor communication (no updates on delivery, no call to confirm install and/or to set up final payment), installers showed up announced and demanded payment in order to start (which would have been fine if they had called to warn me), and no real concern by owners over customer service or satisfaction (he did call after my designer told him I was upset. Chalked it up to improper expectations. We traded messages and he chose not to return my call back). So.if you want great windows and are ok with poor service, this is your place.

Spoke with Britt who was very nice and accommodating. We were trying to find replacement parts for our windows as one of the counterbalances is bent. He took our part, ran to the back, went through their stock, and compared the shape with ours. While they don't carry the part we needed, they took the time to check for us and recommended where we can go to find what we need.

Finally heard from Brian, the owner, he aplogized a week after my last email to him and sent a check for $100 to apologize for the inconvenience. Now that was a class act. Thanks Brian.

Met Brian the owner and had Britt (one of the employees there) help us with setting up for a project. I spent a lot of time working with Britt on deciding on the options, estimate, etc. At the 11th hour, Britt jacked up the estimate by 20% and refused to explain why. Brian would not return our calls. If this is how the business deals with you before they get your money, don't walk, run away!

I contacted Lasting Impressions a couple of years ago to replace 2 doors and a custom 12 foot slider. The door installation was OK (although they mismeasured one of them and had to put one in temporarliy) but the 4 panel slider installation (a $4K+ job) was a big problem. Some of the panels were warped which caused sliding to be difficult and closing and locking even worse.

The installer agreed there was a problem, but the estimator (Eric) was dubious and came out on site. He finally agreed that there was a problem and agreed to order new panels. I was to be called when the new panels came in.weeks passed and, after over 2 months, I called and they still weren't in. Several weeks later, I called again and the panels had arrived.

The installer came out and replaced 2 panels.which caused only a marginal improvement. Two more panels were allegedly ordered and would be replaced. After waiting several months, and making several phone calls, the situation was never rectified. I had withheld 10% of the payment against Eric's wishes until the job was done right. Since the slider was marginally serviceable, and I was tired of trying to get satisfaction, I gave up and stopped calling Eric.

I never paid the final 10%.and was never contacted to pay it. I guess they figured they'd walk from the job and leave the balance rather than get the job done right. Not what I expected for what I thought was a premium Anderson dealer. I paid top dollar for what I thought would be superior workmanship and service. I should have dealt with a cheaper product and installer, and saved the money and frustration. It should be noted that this work was ordered and done when the business had slowed way down and it was not a matter of the company being crazy busy.