Professional Restoration

After a flood in our home, we contacted Professional Restoration in Denver. They are an approved company with our USAA insurance. I needed reassurance that I was choosing the right company for our project and our family so I asked a lot of questions and took my time deciding. Rob was patient, professional and knowledgeable and ultimately won my trust.

He communicated in a clear and timely manner. Contractor Steve then did a good job listening to what we wanted and what was most important to us. There was good communication during the project even when they ran into some project challenges and we returned the patience offered to us at the start. The final workmanship was excellent and we are enjoying our home on a new level. I would highly recommend these guys on workmanship and a customer service alike.

Professional Restoration worked in such a timely fashion. They were thorough. We were very please with their work and would definitely recommend to anyone needing a clean up. A+ Pro Res! Services:Water damage-related cleanup & repair, Water damage-related mold removal

The only thing professional about them was that they gave a timely estimate. The estimate was missing a large piece of the job, which we discovered later, They kept delaying the start of the job, and after over a month of unexplained delays we gave it to someone else.

I cannot being to thank Eric Poutous, Steve Foster, and their incredible team at Professional Restoration enough for the professional job they did under very stressful conditions. Half of my home was devastated by water damage. The team, along with an amazing support crew took great care in handing all details from mold remediation to reconstruction.

My home is like a brand home thanks to this team and that quite a feat considering we are still dealing with the lasting effects of this pandemic. Thank you all very much for everything you did to save my home and restore it professionally.

The mitigation crew showed up promptly and did an exceptional job of taking out the water damage and putting up an enclosure. After the roof was repaired (by Modern Roofing who did a great job) the restoration/repair team got to work and the crew of three supervised by Matt did an excellent job and instead of 5 days finished in 3 days with as little inconvenience to us as possible. Thanks guys you did a great job.

We had major water damage due to a roof leak, and Professional Restoration was recommended to us by a friend. They were great. The remediation team really went above and beyond: The team was super responsive, showed up on time (or often early), and provided excellent updates. As an example, Nikki (sp?) would call us every night to tell us what would happen the next day, who we should expect to see, and what they would do.

Everyone that came to our house from the restoration team was respectful of our house and family. The restoration team was also great to work with, but they relied on third-party contractors; those third-party contractors were also timely, talented, and respectful. I hope I never have to call Professional Restoration again, but - if I need a company like theirs - I'll call them in a heartbeat.

A++++++ rating! AMAZING SERVICE! I am so thankful to have worked with Bill at Professional Restoration. My uncle passed away this year and I was left in charge of his estate. During that time there was a plumbing leak in the basement while I was out of state. Bill went above and beyond to check the basement while I was gone, write up a detailed estimate, and contacted our insurance company directly to make sure they had everything needed to ensure we received the best care, and we did!

I am so thankful to him and everyone I worked with on his team. From the contractors, to the project manager, to the office staff -- the entire team was INCREDIBLE! It is truly my honor to leave this review! Many thanks!

I had some water damaged and my insurance company gave me a couple of restoration company's they work with. I contacted professional restoration and setup an appointment. Bill Ellis came over and spent a great deal of time assessing the damage and answering all of my questions. I found out during our conversation that he was leaving on vacation in two days so I told him he could do the report on the repairs when he got back but he emailed the report to me later in the afternoon the next day.

I couldn't believe how extremely detailed the report was it covered everything. If you want someone who will take the time to answer all of your questions no matter how mundane they are. Bill is so very pleasant when helping you with those questions.

Wesley was a blessing. He made this whole process simple and I didn't have to worry. There were a couple of miscommunications with some other folks we worked with that needed to be taken care of, and Wesley was the one who got stuck with the problems. He helped us solve it, and we FINALLY (the wait was because of our Insurance, and a company that dropped us) have our house back. Thank you, Wesley.

Pro Restoration came out exactly the time they said they would be here. Both workers were very knowledgeable ang got right to work. They finished early and did a fantastic job. I highly recommend Professional Restoration

A special shout out to Matt Monaghan, Professional Restoration, the project manager. He kept me in the loop at all times and was very patient as we had some modifications to do. The work could not have been done with the expert drywall, painting, and woodwork done by Victor and the excellent carpet installation and cleaning from Rene Rodriguez. The team was terrific! I can't say enough and would recommend them highly for any work you need to have done.

Danny and his team were very quick with their response, and within 3 days the whole project was wrapped up. I highly recommend Professional Restoration for their response time, punctuality, communication and professionalism. I hope I don't have to use them again, but if I ever have an emergency, they will be my first call. Service:Water damage cleanup

Went with Professional Restoration as it was my Insurance companies preferred dealer. We were very happy with their work! They restored our basement to it's original state (Water damage) and did it all extremely fast! Quality work and professional staff. Services:Painting, Remodeling, Mold removal, Hazardous waste removal, Water damage cleanup, Flooring

If you can find a different restoration company please do. 1st the company quit work on my home because the insurance company took forever to pay them. Which meant, they started work at my home and then left. They do not care about their customers. Knowing they were going to get paid anyway, through the insurance they still left me with two teenagers with no ability to cook or feed them was unbelievable to me. 2nd, their workers used my personal property to clean their mess.

Such as brooms, and dust pans. 3rd, their workers would say they would be at your home at a certain time and would not show up until much later and only work for a few hours. 4th, their workers left so many things undone and dirty it was disgusting. 5th, they dump their trash bags and soot in my own bathtub. They ruined my bathroom door and dumped their water waste right in my front yard! Even at the side of my garage! They are literally a disgusting company.

After my first call they stood ready to immediately go to work. First we had to get the leak fixed (main water service line) which delayed things about a week. Once they got going it was like a parade of folks that had to come in for water and mold mitigation, asbestos check, etc., etc. I sure know who to call the next time. if there is a next time which there likely will be since our insurance company (USAA) decided our failed sump pump didn't qualify for personal property loss.

As a result if we get a large snowstorm or long term rains we will get water in the basement again and will need more mitigation which is only costing the insurance company. Their contacts with the wholesale carpet community were fabulous.

I am extremely happy with the customer service and the work performed by Professional Restoration. At every opportunity, Professional Restoration was able to accommodate change orders and schedule requirements to make this project a success. I will adamantly recommend Professional Restoration to a neighbor, friend, or family, whenever someone is in need of water damage repair.

Professional Restoration did an incredible job on remodeling our house after it flooded. We were very impressed with the quality of work and attention to detail on every aspect of the project. They completely updated our bathroom, did brand new hardwood floors, and re-finished the entire basement. Steve and his crew were extremely communicative and helpful throughout - making it such a positive experience overall. I would HIGHLY recommend Professional Restoration to anyone looking for a remodel/restoration of their house.

I want to thank Professional Restoration assisting me in repairing my basement. All your crews did great work and very professional. It made my ordeal much easier to get though. Thank you.

Professional Restoration is the greatest! We have worked with the owner, Randy Benedict, on projects in different homes. He is most knowledgeable and has been in the business for a long time. We have used his company three different times. Randy truly cares about his clients and goes above and beyond the call of duty to make sure the project goes well for the customer. The work they have done for us has always been top notch! Karla & Brent

They are great! They helped me with two water issues that had to be cleaned up. They were honest and fair. Quick. Offered many services but understood if I didn't want to use them for all of them. They are great! Use for mitigation needs, absolutely!

Professional Restoration! As there name applies. I am a owner of an Abatement company. I have worked with multiple restoration companys through out Colorado. These guys are the real deal! Their attention to detail is top notch. They truly care about their customers and the quality that is provided on all levels. I would highly recommend this team to take care of all your Water, Fire and Restoration needs.

Respectfully, the problems due to PR's lack of competence were NEVER resolved. And, as owners, We suffered the consequences and still are.

I had such a wonderful experience with Professional Restoration. We were trying to sell our home and had them come out to install a vapor barrier, as well as give us their opinion about weather mold remediation was necessary. They ended up saving us a TON of money and did an absolutely fabulous job installing the vapor barrier! They came to our house quickly, got the job done in a day and were extremely polite. I would HIGHLY recommend them to anyone in need of help.

We had a house fire. The mitigation crew that came in initially were wonderful. We also contracted with Pro-Restoration to handle the re-construction of our home. There were many problems with crews showing up, being unprepared, and stealing tools and a ladder from us. The supervisor was very nice, but the reno took 17 weeks. We did get a ladder to replace the one that was stolen.

Here we are, a year later, and still being billed for required environmental testing by the small business that did it. This despite my giving it to the Pro Restoration 3 times! I finally paid it myself and have been promised a check to reimburse me. Considering that they couldn't get this vendor paid in more than a year, I'll believe it when I see it. At the end of the day, our house looks beautiful now. But I would think twice before hiring Pro Restoration for anything but the clean-up.

I can't say enough good things about Wade and Dave (I think that's his name). They came by to look at my damp basement and to give me an estimate on what it would take to fix the issue. Instead, they told me that it wasn't necessary to hire a professional to fix it, and that I could save serious money if I just did it myself or hired a painter to seal my basement.

When a company is honest and gives you this kind of advice, you know they have serious integrity. While I won't be using Professional Restoration to fix the issue, I know that if I ever have problems in the future, I can go to them and they'll give me an honest estimate and won't try to upsell me on things I don't need.

Water damage to my basement rental unit left me with no option but to have Professional Restoration (the company my Landlord picked) pack out almost everything I own to storage and become the company in charge of repairing or hiring out the repairs for my solid wood furniture damaged in the flood. For several weeks I had to deal with Justin, a very disrespectful, untimely, and rude man who was a no show to a meeting he had confirmed to assess the damaged furniture with my insurance agent.

I was luckily reassigned to Jay McDonald after Justin refused to replace my mini fridge, which was stored for three weeks and moved into my place completely upside down. Jay is much better at communication and updated me when requested as well as quickly replaced the mini fridge. Unfortunately, 10 weeks post flood my furniture has been delivered to my new location in a worse condition than before.

My dresser tops were painted and the edges are now torn as if scraped through doorways with no covering to protect the wood. The buffet table was repaired but the paint doesn't match and the drawer pulls are completely scratched up. The chest of drawers now wobbles with just two fingers pushing on it. On top of all the extra damage, the dressers still have water lines on the legs- the entire reason they were being fixed in the first place.

I am extremely disappointed with the amount of time it took to have my furniture "fixed" as well as the final product. If they make it right, I will absolutely update this review, until then my recommendation is to go somewhere else!

These guys! Seriously, your search stops here! Had a pipe explode causing waterfalls of horror pour out of the basement ceiling causing water to flow throughout the ceiling, through the walls and into our sunken hearts. Its a scary thing watching water flood your new house especially as a first time home owner! But these guys were in my basement within the hour on a Saturday night mitigating the evil bonds of H2O out of my basement and my life.

Not only did they do the job quick and efficiently, they did it with some of the most professional guys I have ever worked with. Its tough in such a saturated industry to find good, no less great, companies to work on your personal stuff; but I found a superb one! I am so glad Nathan and Cory and their guys were here for us! They saved our basement and have won our hearts, literally as their professional and calm demeanor saved my wife from having a heart attack and insurance doesn't cover that!

Had a water damage in our dining room and they did an amazing job. They followed the timeline given and our house looks better then before. Came after hours and made sure the house was cleaned up every time they left.