OMNI Fire & Security Systems

HORRIBLE SERVICE! If i could give zero stars i would. I'm not sure how people run a business that never answer the phone or call people back.

Can't say enough wonderful things about Danielle! She recently assisted me with a major concern even though it was not Omni's burden to take on. I quickly awarded all of my business to Omni and she has continued to be a valuable resource for me in many ways. I really appreciate her customer service. Thank you Danielle - Morgan

My home has been protected for 24 years and that's the best investment I've ever made. I recently had them update my cameras and the views are crystal clear night and day. The management and staff have always been professional, pleasant and efficient.if they say someone will be there between 8-9 A.M. etc., they are on time, every time! Joe and Fernando worked effectively to install the cameras, the DRV, apps for our cell phones and instructions for everything.and, these days, I was impressed and grateful that both men wore a mask the entire time they were on my property and in my home.

I will be a lifelong customer and highly recommend them to anyone wanting to protect their home and businesses with a company that's better than any of their competitors. Thanks, Rick, Jose & Pat for all you do to make life safer!

Omni has been servicing another one of our properties. They do an efficient job. We now hired them to service one of our office buildings for the fire alarm. In addition, they are now monitoring the fire and security system in my home.

Stopped using ADT several years ago and switched to Omni. Customer service is excellent as well as their monitoring service notifying promptly of any alarms.

I been a customer with OMNI since early 2014, I honestly could say I feel happy and proud too be a long time customer. Also that OMNI security has secure as best they could the protection of my family and residential. Every time I have a upgrade at home OMNI customer service make me feel part of the family as well they are part of my family. 100% I recommend OMNI to all my family and friends because safety is OMNI main goals.

Checked out several companies and called OMNI. I was not disappointed! Local company who LISTENED to my needs and explained the options and prices. Great customer service and pricing. Would highly recommend

Omni recently come out and activated the Security Alarm in my new rental home. I worked with Danielle who took care of me quickly and I was scheduled in no time. They got me activated with no cost to me and the tech Michael was very thorough. He made sure the system was working properly and took time to explain to me how to use it. I would recommend Omni to anyone who is primarily looking for Customer Service at their Monitoring Company.

Love my Omni Security service. We've been with them for 3 years now and would highly recommend them to anyone. They have great customer service and we like supporting small business. We recently discovered our monitoring wasn't working properly and they sent a technician the very next day. Mark was incredibly helpful. Not only did he fix the issue but provided us with tips on what to look for in case we had an issue again.

OMNI does a terrific job. Whenever I have a concern or issue, they have responded very quickly and when it was convenient for me to come out and resolve the issue. Today, Tech Mark came out an replaced my wireless device. He was very courteous and had a great personality. He was very thorough on setting everything up and testing the system. Thank you.

Ask for Mark! Amazing employee. He represents OMNI extremely well. He was very informative and helpful. He fixed our issues, explained different ways to prevent problems in the future and was super professional. We highly recommend Omni Fire and Security. We have used them for over 20 years.

When we closed on our newly build home last May 2018 I was looking for a reliable security company that offered a personalized service. Danielle Lively was there to offer me a great deal for upgrading our security system and a great monitoring service. For sure the best Security System provider in Houston with perfect service.

OMNI Security has been a reliable source of security for Grace United Methodist Church. They are responsive and give a true sense of security here in the Heights. They meet our expectations and always follow through with any security alerts or issues that we may have encountered while working with them. We highly recommend them and are glad that they are an affordable company to work with, while receiving quality service!

We have used OMNI alarm system for a few years now and we have totally been happy with the service. I appreciate the quick response to the alarms setting off and following up to make sure if it is a false or actual situation at hand that needs attention. We have our personnel trained on the codes and password to disarm or reset. Thank you so much for your help in making our office space and employees feel safe at work and when we are out of the office. sincerely Delmar Systems Ruth Rodriguez

Been using Omni at our place of business now for over 3 years. We have had many instances where the alarm was triggered due to employees coming and going and forgetting to properly enable/disable the alarm. Each time their monitoring has been quick to call and confirm the alarm notice. We have also found Omni's service to be top notch as they have come out to our office a couple times to upgrade equipment. I recommend Omni without hesitation. Brad

Got everything done right the first time. Technician was helpful, intelligent and neat and clean. My neighbors referred me to OMNI. Great company. Thank you.

They dont show up when they say they will. I had an appointment at 8:30 this morning. Thirty minutes after the appointment I called to ask if anyone was coming. I was told that they did not come out because they called to ask me a question and I did not call back. I told them I had not received a message. Then a rather angry woman emphatically told me she heard the message being left by the tech.

I asked if she was calling me a liar. She refused to answer. I called the tech and asked if he had tried to call me he said yes, but he called a number that did not have voice mail. I don't know what number they called, but that is not mine. Clearly, this woman did not hear him leave me a message. I have been a customer for years at another address, so they certainly should know how to contact me.

Bottom line is that we dragged ourselves out in a downpour for a no call, no show and then I was basically called a liar. Their systems work fine once installed, but their customer service is horrible!