Ratterree Heat & Air

Greg and Alex diagnosed and repaired LG mini split system which is 18 months old and suffered from faulty installation by others of another company. Will rely on them in the future. Service: Ductless heating & A/C services

After a long battle with the pump of my mini split ductless air conditioner which was always malfunctioning, Greg and Alex came to the rescue with a new solution which seems to have done the trick. Turns out it was installed improperly (by another company) and the tiny pump inside was fighting against gravity to rid the unit of the condensation which would pool up and spill out of the unit itself because the pump couldn't keep up with the high humidity here in recent Texas summers.! Greg and Alex ended up drilling a hole in the wall where the condensation could drip out bypassing the pump itself.

I'm grateful to them for their courteous service, a reasonable price to fix it and I would recommend this company, and especially these two knowledgeable technicians to others who may have a mini split which not everyone knows how to install or to even work on! Thanks Greg and Alex!

Erick Diaz was an exemplary technician and honest. Made me look like a fool when he flipped the breaker and the AC kicked on. Checked for any damages and made sure everything checked out. Awesome technician and service

Greg is an excellent AC Service Tech, great skills and knowledge. Services: Repair heating system, Repair AC

Amazing service! Had a control board fail on a furnace and they were available to come out same day over the weekend. Communicated well and were well within the 1hr window provided for the appt. Their customer service has already given me the confidence as a long term customer. The tech was courteous and offered many solutions none of which were pressured sales pitches.

I did not use this business, I was however on the highway with a driver in this company truck. He was terribly speeding and cutting off multiple cars and almost caused 3 wrecks. He never used a blinker, doing 15 over the speed limit. If you cannot have basic decency to follow laws while driving and keeping other people's safety in mind, why would I trust you with my business?

So, our office building is serviced by Ratterree- as that is who the landlord uses. I can say that I am THOROUGHLY impressed with the service Mike & his guys give. We had a few problems with our system due to its age and Mike was on top of it every time with excellent communications. While I should have written this review sooner commending him, todays random call just to check on us personally by Mike made me think this was the time to let everyone know what a great job they do. If you need a company that won't leave you hanging, I suggest you call Mike and his team.

Each time we have asked for service it's been timely and with great followup and communication. Today we had a downstairs AC unit that wasn't working and I called and spoke to the office (answered on first ring.nice) and they immediately confirmed my needs and set an expected time onsite. They called with an updated time which was earlier and the tech was very helpful once here. We're fixed and cooling down already!

I had what started out as a not-great experience, but when the owner, Mike Ratterree found out about it, he jumped in with both feet to go above and beyond to make things better than right. He showed exceptional integrity, and I would gladly trust this business the next time I have a need.

I'd used Ratterree for years, on a referral from a former boss. The work appeared to have been done in an honest manner-and generally for reasonable and customary rates, except for one time during summer where they gouged me for a fan. Having said that, they have spring "tune up" specials that they send out that include a few services-including some freon with the offer.

I scheduled one. Tech shows up, advised me my freon is old-and not the type included in the offer. He didn't do any of the other items on the offer despite my mentioning the filters a few times and didn't do any drain service as I've had other companies do on a tune-up. Instead he goes out, tells me I'm probably 5-6 lbs low on freon, and.oh, by the way-it's $100 a lb from them.

He also advises me now that I have to pay about 2x for the offer as i have two compressors. I called another provider and he tells me he can do it for 20-30% less. Problem: I can go with the other provider but now I still have to pay the ratterree guy $140 for stopping by, telling me they will roast me on price (at 13 times the purchase cost of the freon-13 TIMES the price!).

So I would save less at that point. In retrospect, I should have told Ratterree guy to leave and take my chances. I didn't, and had a MASSIVE bill for tune-up. Shame on you, Ratterree for becoming part of the low-life A/C rip-off providers. I'll never use you again, and have even considered starting my own A/C company to provide ethical and reasonable service.

Technicians very knowledgeable and friendly. Office staff great as well. Many years of experience and it shows.

Ratterree HVAC services has always arrived in a timely manner and completed their work efficiently, cleanly, and at a fair price.

Great customer service and super friendly techs. They came out new years Eve when we had a heater problem come up that day and a party that night. They got us all toasty again and recommended a fix for us to prevent future issues. Would recommend for sure.