W. L. Gary

In years of using plumbers both personally and professionally I've never encountered pricing policies as opaque as WL Gary's. They charged over $250 for the plumber to buy basic toilet repair parts. They charged for the plumber's time to generate an invoice even though it's automated. They charge for a full day's rental of a plumbing repair device that's stocked on the truck and was used for less than an hour.

The basic quality of the real plumbing work appears to have been good, and the plumber was pleasant to deal with, but he did have to return to fix a problem with that expensive toilet repair. All in, I can't recall having felt so gouged by a company's pricing and will never darken their doorstep again.

Extremely fast plumbing - fixed toilet, shower drain, and sink water pressure in about half an hour. Had Dave as a technician. Quick and professional Service: Unclog drain

Our house lost the heat for few days and we finally got in touch with Angela, the service coordinator, she was very friendly, and no pain for 7:3am service appointment. Next morning 7:20, Andy already parked and be ready for the 7:30am service. Andy was very polite, knowledgeable and professional. We are very please with them and will recommend to everyone. Wish everyone have a warm and healthy holiday!

My laundry overflow pump failed and caused a water leak into the lobby of our building below. While they were prompt on the emergency call out they charged $1300+ for 20 minutes in the unit. They then charged OT rates for the plumber to sit in his truck for 4 hours waiting for a call back from a parts company. No attempts to manage OT. They were not transparent on pricing, rates, OT charges, number of techs to be sent or cost of parts.

Their staff also were out not working and charged hours - caught them walking back from God knows where on my dime. Also OT hours charges are not made clear in advance. Finally was yelled at my the tech. Get estimates in advance.

We have very old plumbing and use this company frequently. They are always knowledgeable, friendly, and very reasonably priced each and every time. We have had them come to deal with various issues over half dozen times in less than a year. Each time a different problem they easily solved. Their customer service is friendly and return calls quickly if you have to leave a message. Absolutely a solid five stars plus.

I have never used WL Gary Company, but I was rear-ended by one of their managers in a company vehicle recently. It has been 3 weeks since the collision and he has refused to leave a statement with my insurance company and has yet to leave one with his own. If this is the level of professionalism displayed by a member of their senior management team, I cringe at the thought of trusting anyone at the company with my business.

The road rage that I witnessed this morning from the WL Gary van prompted this review. Maybe take the advertising off your vehicles if you are going to continue to drive in a reckless manner.

Never again. The guy who did the service work was very nice, but the heat broke down 2 weeks later and when we called a new company out they said NOTHING had been done the first go around (except charge us more than $1000). On top of that they tried to overcharge us by at least an hours work (said it was 3 hours but really 2). Will not call them again.

WL Gary proudly says they've been in service for 120 years but they still never learned how to work with customers. My advice to you before you work with this company is to ask for a free estimate. This way you can get a quote on how much it will cost and their recommendation so that you can compare it with other companies. If they don't provide a free estimate, other companies will.

Take your hard earn money else where. I made a mistake of having them come without asking for a free estimate. They failed to let me know that the visit will cost money, they failed to tell me that there will be a service charge, and they failed to tell me what their rate is. I ended up having to pay for their visit despite: (1) never telling me what their rates and service charges are or that there will be one and (2) giving me the wrong diagnosis and wrong recommendation.

I was having water leaks because of condensation. WL Gary recommended I replace the whole HVAC unit and hungrily wanted to charge me $4,000+ and that this was the only way. I had another company come give me a free estimate and this other company said I just needed to replace the insulation around my pipes for $300+ and adjust my water pan. I decided to go with the other company and have the insulation replaced.

After replacing my insulation and adjusting my water pan, it fixed my leak 100%. After their poor customer service which was a huge red flag for me and lack of interest in giving back money they charged me for doing nothing other than give me a wrong recommendation, I am really glad I did not trust WL Gary. Beware of this company and make sure you get a free estimate from different companies.

The gentleman who came out did the work quickly, and identified more issues than what I could see. He resolved the issue with expertize that illustrated he knew what he was doing. Out of 3 other contractors, this company was the first one to fully identify all the issues with my air conditioning.

W L Gary has highly trained plumbers who do good work. For this reason they are popular with office buildings and building engineers. However, they are very expensive and they have tried to overcharge me/my employer. An inexperienced colleague of mine once showed them a leaky faucet and a sink with some rust on it that had leaked in the past before the water had been turned off a year prior.

The plumber from W L Gary immediately said the one faucet should be replaced and the other sink, faucet and garbage disposal should be replace at a cost of $1,700. I took a look and fixed it for about $10. The one leaky faucet just needed some plumber's grease around the cartridge. The other sink was stainless steel and cleaned up with some soap and water.

The garbage disposal was fine. The faucet just needed a Delta repair kit that replaced the working parts. If I'm going to recommend a plumber for my business I want to know that they will give sound advice to everyone and not just try to rip people off.