Richair Comfort Solutions

Phillip and the team at RichAir were great - easy to work with, responsive, and quick to get us up and running with split ACs in time for summer. Highly recommend!

Whatever you do, don't use. I had to put one star but I want to put zero. The install took forever. 2 units are still leaking months after the installation. I purchased an extra "service contract" and they have been to my home to service the same 2 machines 4 times, and have not corrected the problem. My floors are warped, and the units don't work. The refund is a total scam. I feel like I have been completely scammed, and I'm not sure what I can do at this point. The units are less than three months old.

Excellent customer service, the sales rep I had held my hand through the whole process and responded so quickly and was so generous with his time. Richair management, if you are reading this, give Philip from sales a promotion! Service:Ductless heating & A/C services

Beware of this company! Very sketchy and deceitful. I see there is another business that gave a poor review for similar reasons before me but I decided to wait 8 months to give a review of Richair Comfort solutions because I wanted to be fair. I had 3 Mitsubishi Hyper units installed in my store.back in May 2021. I chose Richair because they seemed to be very professional in the beginning. Jim was a pleasure to deal with and was very upfront about costs and what to expect, including the 12k dollars in rebates I would receive shortly after the completion of the job through Con Ed clean energy rebate program along with about $400 in rebate cards directly from Mitsubishi.

The installation was fast and without problems. My problems with Richair began after several months passed and I had received no rebates or rebate cards. I called numerous times to see what was going on. Every time I called I was given the " We apologize for holdup we'll call you back when we find out why the rebates haven't been sent". It was at time time I learned that the contractor normally deducts the rebate from the bill up front and what Richair did with me was unusual.

After a few months of more calls and being given the run around I was told a new person would be handling my case. Ryan seemed to be helpful but it also appeared he was starting the application process from scratch and in that time I hadn't received any real indication progress was actually being made. Now Ryan is gone and Sheila is handling my acct. and unfortunately after 9 months of excuses and wasted time I have yet to receive anything form of rebate from ConEd or the Mitsubishi rebate cards. Im now discussing this matter with lawyers and I will update of the outcome.

However I can't stress enough to be fully aware of this company and it's practices before deciding to mod business with them. There are plenty of other companies that are more reputable

I contacted Richair Comfort Solutions to get a ductless system installed in my home. Richair has a great team from knowledgeable sales staff, professional, fast and efficient technicians and not forgetting the kind and responsive office staff. So very glad I had Richair do the installation, the system is working perfectly. I highly recommend Richair Comfort Solutions!

Initial contract signed February '21. Job paid in August '21. Richair did not submit permits until 11/15/21. On 12/9/21 I was called and asked to change contract from 48k BTU hyper heat to regular 60k BTU system sales team stating it was 2thousand cheaper and would help me get the job done sooner due to supply chain issues. I agreed but the company still did not give us dates until February '22 and we had to accept 2-3 days notice. Said the job would take 5 days.

They started on 2/3 it's now 2/21 and we still do not have heat. We've had no heat all winter. Sales team told me now that new contract I was asked to sign is NOT 2 thousand cheaper, and the job has taken so long that I've lost out on 2,500 worth of rebates. The worst part has been the damage to my home. This company placed the condensation lines improperly which led to gallons of water flowing into my home from my GUTTERS on 2/18. Moisture readings showed my subfloors are wet.

They refused to come assess damage or replace indoor unit and we haven't even started the system yet. Everyone we speak to says they will call back and never do. These guys are not ethical. They have no integrity. I'm currently requesting for cancellation of contract and removal of equipment with full refund from company sand they are brushing me off and ignoring me.

Terrible experience. Sales guy canceled on us last second and then was late when he showed up the next day. Quote was 3x higher than competitors. They also only do half the job and then it's on you to find and pay an electrician and general contractor. So why am I paying 3x the price for half the work? Also lady on the phone was rude and needs to be trained.

They also wanted to do work in my building without filing a permit, which is illegal. Stay away from these thieves, there's a bunch of better hvac companies for much cheaper.

The experience with Richair on our new Mitsubishi split system has been amazing. At the beginning we met with Jim who provided a very thorough walk through of our home and explained all the technical and financial aspects involved in setting up this system. The technicians who did the install were professional, fast and efficient. The office staff have been the kindest and most responsive team. The system is working beautifully and I highly recommend this team to anyone considering installing such an efficient, quiet and easy to use cooling and heating system.

Rich Air started out great with the the salesman James presenting and estimate with explanations each step of the way. However, as time went by there was a significant disconnect between what was on the contract and how the work was to be done from what actually transpired. The install took over 4 months for a 3 unit install project! The contract also had in it a manufacturers rebate which I have not received to date.

Furthermore it was stated I would get a con Edison rebate based on the equipment installed. Months after I have completely paid them, I am being told the rebate would be halved due to some Changes. It is unfortunate for rich air because I had 4 other job for them which I've decided to transfer to their competitors. At this time I would seriously consider other options until they start honoring their contract agreements.

The Mitsubishi dual heating and cooling systems are working properly and are extremely quite! That's about the only positive outcome with this project. I also bought their 12 years warranty and service plan. I hope they can at least honor that if and when the need arrives. Dr. Persaud

Richair installed my ductless system in 2017. It was an excellent professionally done job, as it's been four years, and I have not come across any issues with any of my indoor/outdoor units. The process starts with a service estimator visiting the location to figure out what sort of units are required to cover the space. Then a detailed quote is provided for the cost of entire job.

Usually someone from the main office works with you on the quote and the start date. They also provide financing option via Greensky. Richair pulls all town permits and works with the town for scheduling inspection. They also provide a Maintainance package (for additional cost), which comes with annual maintainance and check up visits. In past 3 years, it was very easy to contact them and schedule my annual service. Their is very responsive, easily accessible via email or phone.