All Star Hardwood Flooring

Wayne and his son did an excellent job on our floors. They were patient and worked with me to pick just the right color. Our staircase was a challenge (from when the house was built) and they did a great job working with our uneven stairs. Our floors turned out perfect.

I was referred to All Star Hardwood from a neighbor who used them, she said they are the cheapest around and warned me that they are not good with communication. I hired them and regret it. When we were negotiating, he sweetened the deal by offering to move all my furniture. When he arrived to start work he was very upset to move furniture and grumbled under his breath the whole time.

It was very uncomfortable. They promised to tape off my staircase to help sawdust not get everywhere and also my mudroom. I was also told that they would hand sand around my cabinets. When I brought up the sawdust in basement and mudroom he told me that I should have seen how many bags of sawdust they disposed of. My cabinets and baseboards were covered with sawdust/water gunk.

I cleaned twice and hired a professional cleaner. I moved all my artwork to the basement landing (since it was to be taped off) and all of it was covered thick with sawdust. I have spots by cabinets where it was not hand sanded and you can see the old stain. I also have trim that was replaced poorly. Wayne did come back out once to fix an area that wasn't sealed.

Also to get his other half of payment. At that time we asked him to correct the other issues and he promised to come back and he never did. I called, left messages and text him with no response. When we called from a different number he answered and said he was sick and to text him with dates to come out. I did and no response. I don't expect to ever hear from him again. Extremely disappointed with my final result and being ghosted. Anyone would be better than this company.

There was ZERO response to the 5 text messages and voice mails I left the owner -half way in to the job- about general questions/concerns that could have been answered easily, if we were told what the process would be for our flooring repair and refinishing. The baseboards weren't removed prior to the work, so as a result the white baseboards have wood floor stain on them and will have to be touched up- an unexpected result for us.

The beautiful wood floor that didn't need repair was "buffed" along with the floor that was repaired so the laquer would go on uniformly. However, the "buffing" was more like coarse sanding, and left circular scratches all over the wood floor that WAS beautiful before. The coarse sanding ("buffing") continued on the repaired floor so much so that the stain set deeper in the circular scratches, as to make it more pronounced.

There is a large "bald spot" in the center of the floor where not enough stain was placed. This company literally cut corners in that you can see where they didn't bother sanding all previous stain off before they put new stain down- especially IN the corners! The result is wavy, irregular darker wood next to the baseboards. Also, there are "dips" in the wood, where it seems the circular sander was just pressed down in one place, creating a small slope on the floor.

Some areas of the floor are rough, like sandpaper. Other areas are obviously scratched. I am heartbroken over how my floors look, and the money spent! We have hired ANOTHER company to come in and re-do the horrible job this company did.