Rated 4.43 / 5 from 70 reviews
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Pure Plumbing Established in May 2013, Pure Plumbing is a family-owned business that has grown at an astronomical rate. The company has expanded from one fully staffed service truck to TEN fully staffed trucks, 10 technicians, 4 office support staff members and 2 plumbing apprentices. Pure Plumbing attributes its growth to our mission statement and adhering to our core philosophies at all times.
Business details
  • Year established: 2013
  • Licensed
Services
Leak Detection
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Pure Plumbing is your leak detection experts! Some water leaks are obvious however many can go unnoticed for years and require professional leak detection equipment in order to find. We utilize state of the art leak detection equipment to accurately discover any water leaks even in the most hard to find places!.
Emergency Plumbing
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Need help fast? Pure Plumbing is here for you! We know plumbing emergencies can happen at anytime! As a result Pure Plumbing is open 7 days a week 24 hours a day. Our team will quickly dispatch a plumbing-service technician to support with all your plumbing needs. Our mission is to provide phenomenal service to all customers; day or night.
Sewer Repair
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Sewer issues can come in a variety of forms. Clogs, crushed lines, leaks, holes, tree roots, the damage can seem endless! If you're noticing when one drain empties and another backs up, or things are draining quite as quickly as they did before it might be time to think about getting your lines cleared or fixed.
Water Heater Repair
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Having hot water is essential! If you are experiencing difficulty getting hot water quickly, your water heater may need a tune-up, a repair, or it might be time to consider replacing your unit.
General Plumbing
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It is no big secret that we rely heavily on the plumbing systems inside our homes and businesses. People enjoy basic amenities on a daily basis, such as being able to consume clean water, having access to hot water and the ability to flush away waste. We know how frustrating it is to not have access to even one of these things.
Reviews (70)
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Lori
Jun 27, 2022
I have been using Pure Plumbing since 2017. I appreciate Jason's attention to detail and his knowledge in his industry. I had another plumbing company come out and they solved my issue for a full 24 hours. This technician did the bare minimum. Not Jason! He informed us of the actual issue along with his advice on how to solve it. Thanks Jason, we appreciate your honesty!
Bryan Wong
Jun 17, 2022
Pure Plumbing delivered the most professional plumbing service I've ever used! The dispatcher responded to my inquiry within 1 hour, and was very clear and organized in making the appointment. Travis arrived on time and did a thorough inspection of my issue. He also checked the rest of my home to look for trouble areas, and educated me on some of the risks of my existing plumbing.

He even helped me optimize the settings on my water softener! Travis was knowledgeable, professional, and articulate. I will definitely use Pure Plumbing again. They definitely exceeded my expectations.
Al B.
Jun 15, 2022
I was replacing a kitchen sink and faucet. I was ordering the sink myself but unable to determine if the sink would fit the "existing opening" with no further adjustment. So I called PURE, I paid a service call charge, which was applied and credited to the job if they did it.and they did. They offered not one but three levels of cost for the job. Lots of follow up and no hesitation in making sure I was pleased with the work.
Rebecca S.
Jun 09, 2022
Jaylyn was pleasant and professional taking care of four items on an inspection list. Will keep Pure Plumbing in mind the next time a plumbing issue arises and will recommend to family and friends.
Christopher S.
Jun 08, 2022
Daniel was actually fantastic. But this place is a FULL ON scam. I come from family of contractors in NY- a more expensive market. This price was absurd. Every plumber I know said their price was out of line. Contractor even acknowledged it. Got some lower prices after the fact. And $99 just to come see it? What a crock! I was told that's the "cost of doing business." Do you know what that means folks?

That is YOUR cost - not your customers. They charge this so that you are already $99 into the repair and won't say "no" to their crazy prices when they quote you. Feeling very taken advantage of and my shower faucet still drips! GREAT WORK folks! Daniel was a great service provider. My advice: find an organization with better ethical codes of conduct. Businesses. Don't be Pure Plumbing.

I will NEVER use this company again. Not the way to build sustainable customers. But this is a great opportunity to teach. So I'll be writing some articles on how not to do business. Thanks for the idea!
Cindy Turner
Jun 07, 2022
My husband and I were so happy to see Myles today. He was efficient and very professional and we were so pleased to have him fix our stopped up sink. But I digress. Our first contact was with Adriana when we called for service. She was very considerate of our need for a plumber and took all the information from my husband in an efficient manner. She assured us we would get help ASAP and kept us updated on when our service tech would arrive, in addition to his name! Now, back to Myles.he was able to diagnose our problem (a twenty year old house) and put the fix in immediately along with a few tips for keeping our drain open in the future. His friendliness, courteousness, and general true professionalism made us very happy with Pure Plumbing!
Ebony T.
Jun 03, 2022
Very great company. We called due to our toilet leaking. They came in and did the job well. There was a slight issue and we had to call them back but they were even shocked about it because their technician has great reviews. He came back and fixed it free of charge. Chatted with us before he left and he was very personable. Also, he always put on protective covers on his shoes before he came into the house. That was very much appreciated.
Cassandra R.
Jun 01, 2022
So our water heater burst flooding our guest bedroom, never fun! I called at 9am and spoke to Annabelle who is such a doll. She told me she would make us a priority and woooooow did she! She had Myles to our house in under an hour and here we are 1255 with a new water heater installed and heating up. Myles was super friendly and got everything handled so fast. I couldn't have asked for a better experience in an overall crap situation. PS their partner company for water cleanup, Quick Dry, is equally as amazing!
Jon P.
May 15, 2022
My water heater exploded on a Saturday afternoon. I called Pure Plumbing and Travis came to my house to check it out. He gave me comprehensive quotes for 5 different types of water heaters (tank and tankless). After choosing the one I wanted he went to the supply store to grab it. After returning he had the old water heater out and new one installed in a little under an hour.

Total time from the time I called Pure to the time Travis left was 4 hours. I've used Pure Plumbing in the past to install a water softener and can tell you their customer service and prices are the best in town.
Chris B.
May 10, 2022
Myles was great. Showed up on time and finished the work sooner than I thought it would take. Called on a Saturday morning of a holiday weekend and got same day service. Time it took from my initial call to completion of a water heater replacement was less than 4 hours. Service: Water heater installation
Robert Z.
May 08, 2022
We are new to the area and had a leaky toilet tank that overflowed. A quick Yelp search led us to Pure Plumbing. They were quick, responsive, and set-up the appt for that that day. Justin arrived and was professional and courteous. He let us know the problem and gave us the estimate for the repairs before giving him the go-ahead. The job was done quickly and skillfully. He also gave us an estimate on some other plumbing we might want to take care of "down the road." Pure Plumbing is a business we'll definitely use again.
Lulu S.
May 07, 2022
Didn't do much, never even suggested where a leak may be. But he tried to sell us water conditioner. Which was main purpose. I don't recommend these guys
Crystal Eden
Apr 27, 2022
Excellent service from start to finish! This was my first time using Pure Plumbing. They were recommended to me by a friend. When I called to set up an appointment the woman I spoke with was friendly, concise, and got me in for only a few days away! I received email and text confirmations, assuring me of the process throughout. Day of, I received a call confirming and the woman let me know exactly when my plumber would be arriving, along with who it would be. Myles gave superior customer service, explaining everything well and got the job done quickly! Myles was also very friendly to my dog Lyra : Now I have a new toilet, and I will absolutely use them again! Pure Plumbing Team: You are doing everything right! THANK YOU!
Mel B.
Apr 26, 2022
2015 since my last review for Pure Plumbing? The years go by and my 40 year old house is always needing Something. Another several service visits from Pure, always prompt, clean, knowledgeable and fair pricing. They have done so many things in this old house and I always trust them to do the job right. From adding a backyard hose water source to finding me the best water softeners/filter.and always fast and reliable for the maintenance projects. They are the Best!
Jenne S.
Apr 25, 2022
My Fiance was out of town for the weekend celebrating his Birthday with friends so of course that meant if something was going to break it would be this weekend when I'm alone. No hot water the next morning. My brother and sister-in-law came over to help me and we determined it needed replaced. My Sister-in-law recommended Pure Plumbing. The on-call tech at the time, Juan Castillo, was able to immediately provide me with exact quotes over the phone for us to discuss while we waited for him to arrive to replace my water heater.

We called around 7pm and not even 2 hours later I had a new water heater. He was friendly, very knowledgeable, and was a pleasure to talk to while he worked. He even offered assistance and recommendations for other plumbing related issues I had (such as my busted water softener) while we waited for the old water heater to drain. Having only owned this home for a year and having had a several stressful experiences with hiring professions with projects it was a huge breath of fresh air to have someone come to our aid who exceeded expectations. I've hired landscapers, handyman services, painters, carpet cleaners, and even the movers we hired when we bought the house were all less than ideal experiences. At no point did I have any issues with Juan and Pure plumbing and will be keeping their contact information for the future.
Teddy F.
Apr 24, 2022
Great service! Quick response and work. Price was decent too! I highly recommend, my water heater failed and within 2 hours they were there to replace my water heater.
Suzanne K.
Apr 23, 2022
The main water line to our house was leaking water. After calls to 2 other plumbers who could not come out for another week, I was referred to Pure Plumbing. They came out within hours, received 2 quotes. One with a total replacement and one with just a repair to the leak. We choose the total replacement and they were here the next day taking care of the repairs.

They were on time, friendly and professional. We were even out of town for the completion and everything was finished perfectly. We even received a Thank You gift! How Awesome is that! We recommend Pure Plumbing 100%!
Baker Household
Apr 11, 2022
This was the first time I needed any plumbing service since I moved to Las Vegas. I contacted Pure Plumbing for my leaking water heater. Almost immediately, Jason arrived to survey the problem. He was friendly and very professional which immediately put me at ease. With his 20 years of experience, Jason diagnosed the problem and explained the course of action that needed to be taken.

The next morning Jason, assisted by Jake, arrived to install a new water heater. They worked quickly and efficiently as well as leaving everything so clean. I was very impressed. I will definitely request Jason for all my plumbing needs.
Leslie Gardea
Apr 09, 2022
Justin was timely and did a great job with our repairs. He was thorough and made sure to explain the necessary work and even asked if there was any other plumbing work we needed taken care of while he was there. He was very nice and professional and kept us posted as to when the parts for our repair would be available. I have nothing but good things to say, will call Pure Plumbing again in the future.
Clint Fujii
Apr 07, 2022
If you need excellent plumbing and customer services in Las Vegas, be sure to use Pure Plumbing. Jaylyn B. has one of the best plumbers I've ever used. His high quality workmanship, quality of materials used, and continuous checks and balances making sure things were functioning properly for the customer was what caught my attention (in a good way).

In addition, he kept me periodically informed on what he was doing and gave me options on certain fixes he could do without putting any contractual/financial pressure or scare tactics on me. He was very professional throughout the repair and also did a good job cleaning up the work area. I really appreciated his efforts. He also gave me a reasonable timeline on how long he would take and he was right on the mark. Water softener and water heater functioning really well. Also, no leaking and dirty pipes and welds like my last Contractor.
Johan E.
Apr 02, 2022
Service prom and professional was good but the price was a little too much. I work in the service industry my whole life and I know what value is and what is not value. $450 for a soldering job is too expensive. Wish the service and price matched up evenly. I like the service but the price will probably keep me away from future jobs.
Nicole C.
Mar 06, 2022
I'm waiting to get the details, but my 75 year old mother told me she paid a RIDICULOUS amount of money for this company to come out a snake a clogged kitchen sink. And when the guy was there, he tried to upsell her a $2000 service, when she told him she was on social security he offered financing. This tech saw an elderly lady in a decent neighborhood and tried to scam her for $2000.

Now they're messaging her nonstop asking about how their service was and asking her to leave a review - that's how they get 5 stars on here. Read the rest of the negative reviews, you'll see a pattern.
Jan A.
Feb 28, 2022
I woke up to a leak under my bathroom sink. I called (on a Saturday Morning), and the service professional was here, and done with the repair within hours. I was VERY impressed with the knowledge, the honesty, and the commitment to excellent service that I received from Alex Castaneda. Fixed, Clean, and Confident. He also called another service, Bingham Restoration who arrived within an hour, to check for the possibility for water saturation that would cause unhealthy mold. That service was Very Good Also. I have already recommended Pure Plumbing to many neighbors, and will pass the number on to the Many Neighbors at the Town Center. Thank You
John Sanchez
Feb 26, 2022
After a bad experience with Anytime Plumbing which included not showing up for Friday Nights appointment, and when technician came on Saturday morning, stated he couldn't get the Shower from stopping the leak after multiple cartridges installed. He stated there needed to be a Valve replacement, which they would have to open up Shower to get to Valve, which is impossible, being my shower is a kit(Plastic).

They were unable to get someone to come do the work after being quoted 1500-2000 for the work. So I decided to reach out to another Plumbing Company, and from the time of the call, and the appointment scheduled the next morning, I knew I was in good hands. Myles Nicolas arrived on time, with Gloves, Masks and Booties. He analyzed the situation, and determined it was indeed the Valve that needed to be replaced.

A whole was made in my drywall to access the Valve. He left to get parts, which included the valve, and complimentary Faucet, Shower Head, and Trim. 3 hours later, the job was complete. He gave me the number to someone who can do the Patch Up Work on the drywall, who he said does a good job and it's affordable. I would highly recommend Pure Plumbing, and if you have the opportunity, ask for Myles to be your Plumber. Very Knowledgeable and detailed oriented. Thank You Pure Plumbing and Myles for quality work. I will definitely use them again.
Steve Brock
Feb 20, 2022
My overall experience with Pure plumbing was outstanding. Alex showed up within 90 minutes of my initial call. Alex was professional, courteous, obviously very knowledgeable and kept the area clean as he proceeded with the job. When the job was completed he did a final walkthrough to be sure everything was to my satisfaction. I would absolutely use them again and would highly recommend Pure Plumbing!to family & friends.
Dianne L.
Feb 01, 2022
Kris came out and diagnosed my issue immediately. He went above and beyond my expectations. Thank you for excellent customer service and super prompt response
Trevor R.
Jan 29, 2022
Had them replace my laundry room plumbing. Pricing wasn't the cheapest but fell about in the middle of the quotes I got. They did a really good job and we're not super pushy to add other projects, the plumber, Justin, gave me his recommendations but didn't feel forceful in adding items to my bill. Their trip charge is very reasonable and taken off the final bill if you hire them. Will absolutely call Pure if I need work done in the future on my home!
Corey Carlson
Jan 25, 2022
Kristofer was great. He arrived on time and quickly diagnosed the issue and provided solutions. Due to water damage that was discovered, he was able to help us get a restoration company out within an hour. Would definitely use Pure Plumbing again. Services: Leak investigation and repair, Pipe repair
Joe Messeh
Jan 24, 2022
Juan and Pure Plumbing were great. Replaced water heater expeditiously. They were prompt and professional and were able to replace my leaking water heater same day. A+ service Service: Boiler repair
Al Martinez
Jan 19, 2022
The tech that came out to our home, Kris was very professional, knowledgeable, We are doing a remodel from shower to tub & shower combination. Kris took the time to confirm the parts that we bought for the remodel would work. gave ideas and recommendations. we ordered parts he recommended and waiting on them to arrive so that we can call him back to do the work.
Marc DeDario
Jan 17, 2022
Was charged $100 just for an estimate. I needed 2 toilets replaced. The tech came by and told me it would be almost $2000 to replace both toilets, due to all the extra work that needed to be done before they could replace the toilets. I know this is garbage because I just had one replaced last year but that company has since gone out of business due to Covid.

The other company charged under $500 toilet included. That toilet still operates perfectly. I was supposed to be emailed an estimate, never happened. Didn't matter anyways. I wouldn't use their service regardless due to the overcharging. I wouldn't call this company for anything ever again.
Stefanie Schmidt
Jan 16, 2022
I can't say enough good things about this business! Everyone I spoke with was very nice and professional and the technician that came to my home was a huge help. I had a water leak in my home and in the neighbors below and he was able to fix it and give me peace of mind as well as took the time to inspect my whole home and recommended future repairs.

I also had him install a new water heater because mine was old and they were able to schedule him the same week around my work schedule to get the job done. This was a stressful situation and this business helped solve all the issues and I definitely recommend them. I finally found a business to help with my plumbing that I can trust and does great work and I am pleased with all they did.
Todd Koren
Jan 13, 2022
I was charged $99.00 for a "visit and diagnosis" and told that the amount charged would be taken off of any repair work performed. I told the scheduler when making the appointment that I already knew what repair work was needed to be performed and she explained that this is the company policy. She refused to provide me with any other upfront pricing information.

Once the repairman arrived, he diagnosed my problems in under 5 minutes, coming to the same conclusions I had already arrived at. I was in need of the replacement of three Kohler faucet cartridges (one sink faucet, one tub faucet, and one shower valve). I was quoted $1100 to replace all three. My quick analysis says that the cost of parts should have been less than $100 for all three and time to install for a professional plumber would be under three hours (being generous).

No way I was going to spend $333 per hour for labor. I thanked the repairman for coming out, lost $99.00, and sent him on his way. New weekend project for me. While the repairman sent to my home was competent and knowledgeable, the pricing strategy of Pure Plumbing is completely out of line. I would not recommend calling this company.
Jason Marter
Jan 10, 2022
Gals answering the phones are great always keeping in contact and letting me know tech was on the way by phone call and text message. Tech arrived and was very professional and was full of helpful knowledge. Even had the shoe coverings to not track in crud. Highly recommend and will definitely be my go to plumber. Service: Boiler repair
Pj H.
Jan 09, 2022
This is the second time I've used Pure Plumbing. They are prompt and reliable.even in this pandemic. This time was for a leaking hose bibb and a toilet that fantom flushes. Ralph was here a little more than half an hour to change the bibb and install a new flapper. I am so appreciative of their honesty and service.
Kari M.
Jan 03, 2022
Today, the water heater was flushed. Something odd happened this time, never occured before. When I ran warm or hot water, very rusty water came out. Also, at the sink, it exploded out and I had a little cleanup to do. I now do not feel comfortable using any warm water, and it's wintertime. Running hot water for some fifteen minutes improved the shower water, but it does not look clear enough to use.

I was not able to reach out to Pure to address this issue as I had an appointment to go to, and now it is after hours. It could be that the rod needs replacing, but the lid was too tight for Daniel to open and check. He gave it all he had. No complaints against him. Pure Plumbing is very professional and would reach out, but unfortunately, it will be challenging to find a time slot - it is a crazy month. - January 5, 2022 Pure Plumbing was recommended by a friend who was their photographer. Initially, they installed a water heater (the make was unknown to me but it is a very good product and doesn't even require a blanket-very convenient). Later, they replaced a water softener, and this time, my reverse osmosis system. Daniel also found that my house shut-off and pressure valve were not operable, and he got that working.

That was very important and am relieved to get that done. Their office staff as well as the technicians are always so pleasant and nice to deal with. They may charge more than others (not always), but it is a job done right, with quality products. Pure also sends out educational videos at times. I just might be able to drain that water heater myself! Am very grateful for Pure Plumbing.
Rahni W.
Jan 02, 2022
Our water heater went out on Thanksgiving day. What timing, right? Had we known they were open, we would have called them first! We ended up calling a different company who sent someone over but was honest about only just beginning to support water heaters. They (very responsibly) recommended we try to find another company and actually mentioned this one.

We called the next day and they were able to come out right away. Not only were the staff incredibly professional, timely, and knowledgeable, they took the time and exercised the patience to answer all our questions about what the best options were for us and our goals. They were then able to quickly schedule the installation and coordinate with the city for inspection, final approval, and final gas hookup. Kudos to Kyle G., Daniel D., Wayne G., Travis L. and Lacy with permitting on providing a kind, professional and -- quite frankly -- outstanding experience getting us through a tough and stressful situation. Hands down this company is truly exceptional and we will definitely be using them in the future any time the need arises and recommending to all our friends and family! Just outstanding!
Kelly T.
Dec 27, 2021
My water heater broke on the day after Christmas. Pure Plumbing was the only company who had anyone available to get out to me. Jaylyn came out within a few hours even though he was really busy that day. He helped me turn off the water to the house which I didn't know how to do, and assessed the situation. He came back the next day and installed my new water heater with new pipes, new straps and new everything.

He was nice and friendly and professional. I would warn some folks, that it was pretty expensive. Seems like everything has gone up in price after pandemic, and water heaters are no exception. All in all it was a $2000 job. I remember about 5 years ago a water heater with install was only about $1200. But beggars can't be choosers, so there you have it. Thank you Jaylyn, I hope you get a raise for working so hard!
Greg S.
Dec 26, 2021
I have a water shutoff valve that conveniently shuts off treated water inside my house while the water supplying the irrigation system stays on. Pure Plumbing installed this valve four years ago as part of a large project that included a twin system, water heater and sediment filter. This water shutoff valve was getting too tight to turn and on top of that, it was starting to leak.

I noticed a drop of water hit the ground every minute so I knew it needed to be replaced. Brian came and inspected all my indoor valves which were all in good condition because they were installed a few years ago. The toilet valves were corroded though and I wanted those replaced along with the leaking valve. Brian got right to work and completed everything in an hour and a half.

The bill was $612 + a $19.99 service call fee that I paid prior to the appointment. The $19.99 was reasonable for them to drive out to my house. So the cost of labor amounted to about $400 an hour for these repairs. Even though it seems high, I'm ok with it because it was not a major project and Brian was willing to do everything on the spot. It was convenient for me and was one thing I could check off my list of things that needed to get done.
Megan Lundwall
Dec 24, 2021
Bailey was great. He was kind, straight forward, and helpful. He informed us that he would make sure we were taken care of. Ultimately, we needed a water heater replacement and he took care of the switch. He also looked into our water softener too. I don't recall her name but the lady my fiance spoke with Tuesday morning was the same lady I spoke with Tuesday later afternoon. She was super sweet! I'm really glad the previously owner had selected Pure because they truly are great.
Gloria K.
Dec 12, 2021
Call for an estimate to see what it would cost to do a plumbing job for me and I was told that it was $99 just for an estimate. So if I decided that they couldn't do it or they were too expensive and I wanted to get another price I owe the $99 just for coming out. That's not acceptable to me. I have never ever paid for an estimate on anything ever. Called someone, else got a reasonable quote and they got the job. No charge for the estimate.
Larry Forrest
Nov 14, 2021
Really, a delightful company to work with. From start to finish, they manage expectations with top of the line professionalism and care. Kristofer explained everything about my water softener's problems in a sensible and trustworthy manner. We have lived here 31 years and we know how rare it is to obtain good service. I would recommend Pure Plumbing and I will call upon them whenever I require plumbing services.
Don P.
Nov 07, 2021
The plumbers at this company did a good job and replaced the pipe to stop the leak. However, the company was delinquent on several occasions with completing the job and it too way too long to finish. If we had not continually checked on the work and remind them to come out and complete the job it may still not be finished. The company is good at collecting your money but slow and unprofessional in following through on the work.
Robin G.
Nov 04, 2021
We had at least four areas of our yard that were leaking and our water heater had been installed with old lines. Jayson Petroni came on time and assessed the damage. He did an outstanding job replacing old parts, fixing the leaks and offering recommendations for the future. I could not have asked for a more professional, friendly guy obviously highly skilled in his job. I am very happy and would highly recommend Pure Plumbing and Jayson specifically!
Ben P.
Nov 01, 2021
Pure Plumbing came highly recommended by a friend and after seeing his Instagram post, I called them to get a softener installed. I did have some issues with the initial install but Jason came back with Nick Smith the next day to make things right. I am very pleased with the result, initially I was frustrated with the failure and communication with the call center but Jason and Nick lived up to their promise to fix everything and make it right.

I love supporting family businesses and you get that feel from the owners down to the staff from their social media that they want to do the right thing. I understand mistakes happen and they owned it so I wouldn't hesitate for a second recommending them or bringing them back for future work. Thanks Nick and Jason!
Ellen M.
Oct 22, 2021
Wow! Not only did Juan install a new bathroom faucet, he showed me how to remove the stains from the drippy old faucet. Pure Plumbing technicians are professional, courteous, and knowledgeable. Their attention to safety protocols is reassuring.
Steven S.
Oct 20, 2021
They responded great to getting out to my house when other companies wouldn't to inspect and then needing to replace my main line. After the fact if I would've had time I would've called a couple other places because a couple of my neighbors had to have the same thing done and it cost them between $2000 to $2500 when mine cost me $4400. But they did a good job and you never know that I had a problem. I'm only giving it three stars because of the price.
Eva C.
Oct 13, 2021
Hi Cassie, we have not yet received a detailed description of the receipt for the $1,584. This should include the cost of the individual parts and the labor. The cost is above what other plumbers charge. The only compensation we were offered and have not received was for the good faucet that was replaced and taken away. Ron and Eva
Fran D.
Sep 26, 2021
I was truly shocked at the absurd bid I received from pure plumbing! First of all they charged me $1995 to come out and bid a job. Then they took over two weeks to return the bid which was almost 4 times what it should have been. I'm not sure where all these good reviews come from but definitely something has changed.
Beverly A.
Aug 25, 2021
Grant Rocks! I noticed my water heater was leaking this morning. Called 6 companies and Pure was the only one that called me back. Grant was here replacing my heater way before the estimated time they quoted me. Reasonable pricing. Will be using them in the future. Thank you!
Steve S.
Jul 19, 2021
Pure Plumbing Nick, Hector and the rest of the Pure Plumbing team took very good care of us, very professional, alerted us when someone was arriving (via Text and Email) answered all of questions throughout the entire project and does great work. They will defiantly be our go to plumbers, highly recommended.
Sarrah B.
Jul 14, 2021
James showed up 3 hours after I made a same-day appointment when my water heater stopped working. He was professional, polite, and very knowledgeable. Despite it being a very hot day in Vegas, he didn't rush through his work in the garage. I would definitely recommend James and Pure Plumbing for a same-day emergency. Pros: - Knowledgeable techs - Good warranties on new products - Quick response time - Same day appointments Cons: - Pretty pricy for a new water heater. You could definitely get something cheaper at Home Depot or Lowe's (but not sure if those would come with a 10-year warranty)
Dora S.
Jul 13, 2021
Juan C. Came to my home when my water heater stopped working and Choice home warranty did NOT cover the water leak.? So we had to cover the replacement cost. But Juan made it very simple and was very pleasant to work with under a usually stressful situation! Would definitely recommend this company! Give them a call when you are in need of any plumbing concerns! Great follow up after the install as well!
Stefany V.
Dec 04, 2020
First of all, shout out to Yelp friend Lauren C for recommending these guys when we ran into an emergency! A valve on the water softener in our new home broke and sent water flooding our garage. A quick call to these guys got us great customer service and a visit scheduled within 24 hours- and a TWO HOUR WINDOW, rather than the vague "sometime on Thursday" scheduling I've received elsewhere.

They also do free estimates rather than charging a service call fee, which was much appreciated compared to other places that said they'd need to come out a couple of times- once to evaluate, and again to put in a part, with multiple fees for each. Technician Bailey was out in the earlier part of our morning timeslot, and was quickly able to assess our situation and outline our options.

He was friendly, professional, and efficient- our 15 year old water softener was out and a new one was installed and Bailey was on his way before lunchtime. Warranty and service info was provided, as well as product recommendations for salt and maintenance. At every step of the way, we were updated via text to confirm the appointment and let us know of his upcoming arrival, and to fill out a service survey afterward. TLDR: Pure Plumbing will be our first call when we experience another issue in our new home.
Edgar Tatit Cabalar
Mar 27, 2018
Thank you for the recent work that has been completed in my home. I just wanted to thank you for the prompt professional service provided- especially with regard to Matthew Ehrich who carried out the work (he is a credit to your company). He was very professional, clean, tidy, friendly, punctual and courteous. I would recommend Pure Plumbing to anyone and to all service members who live in Las Vegas, they offer military discount.

I also want to thank the girl that replied to me on facebook for my inquiries prior, and being nice and friendly on the phone, that is how I built the trust to this company, they made me feel that the job will be done right. Thanks again for all the hard work and the efficient service provided. Many thanks.
Rhonda Greeson
Jan 25, 2018
Jack C from Pure just left our house at 8:00 p.m. - having cleared a complete household blockage. Very pleasant young man; quick, efficient service and reasonable price, as well. Thank you very much for a good resolution at the end of a long, unpleasant day!
Nicole Klaasen
Nov 28, 2017
I’ve called on Pure Plumbing for everything from a water heater, new toilets, leaky sinks, all the way to having a gas line adjusted behind my stove. Every time has been affordable, scheduling is always quick, and the technicians they send out have always been great! Def have them on my speed dial for all of my plumbing needs.
Raechel Sandoval Cable
Nov 08, 2017
Called and set my appointment and from the initial phone call I could see that they had a pride in customer service. I had to get toilets and a water softener replaced. The cost was a bit more than I would have liked, but David our technician / plumber was informative and patient as we decided what to do. He was beyond personable and courteous throughout the whole transaction. No one ever wants to "have to call a plumber" but if you do, call on Pure Plumbing and request David.
Kaice Maurene Howerton
Aug 13, 2017
We accidentally drilled a small hole into our sewer pipe inside the garage wall. They came out the same day we noticed the leak to fix it. The technician was so nice and even explained to me what happened so I could later on tell my husband. He also had to drive out to their shop to grab a new piece he didn't have with him and come back again (which was definitely a lot of driving as we live very far northwest). Not only that, just the other day we get a thank you card with a Starbucks card in it for using their service! We were so impressed by them and will be using them again!
Ira Blacker
Mar 31, 2017
It is very easy to be ripped off in Vegas by Plumbers/HVAC guys etc. I was therefore stunned by how easy these guys were to work with and the professionalism they exhibited. They installed a top of the line tankless water heater and did so professionally, cost effectively and did not try to take advantage of the fact that my old heater malfunctioned beyond repair leaving me in immediate need. Nice people, great work and I highly recommend them over all comers.
Kevin Jackson
Sep 01, 2016
Pure Plumbing has rebuilt two (2) toilet tanks and installed a new heavy-duty garbage disposal in our home. Office staff is extremely courteous and the ongoing communication (phone, text message or e-mail) with the customer is outstanding.
Diana Heil
Aug 06, 2016
Three bathroom faucets and 6 shut off valves in a little over an hour. Great work, guys! Everything is perfect.
Natalie Perez
Jul 19, 2016
I have nothing but fabulous things to say about Pure Plumbing! They are true professionals and masters of their craft! We just recently had a terrible slab leak in our home. I called Alexis of Pure Plumbing and she was very quick to send over the technician Joe, who was also very helpful and courteous.
Marna Sollenberger
May 19, 2016
Tyler is great! Had a pipe break undet my driveway while I was out of country and Tyler and his crew fixed it with in 24 hours. Great job, reasonable price. Thank you!
Stephen JZone
Apr 18, 2016
From Angie to Bill arriving was the easiest experience for their service. Would recommend it to everyone I know if they need plumbing help. Wouldn't use anyone else.
Samantha Urbach
Feb 13, 2016
We've used pure plumbing several times in the last year. And while it's unfortunate we've needed a plumber so many times, we have always been exceptionally happy with their work and customer service.
Carlos Velandia
Dec 04, 2015
I was looking to replace my water heater and I called Pure Plumbing and I am really happy with them. What a great customer service, thank you Rebecca for be very helpful and professional finding answers to all my questions.
Tara Rubin
Nov 15, 2015
The service and expertise couldn't have been more phenomenal! We had been debating on a plumber to call for a while, our shower was switching between either scorching hot, unbearable water, or freezing cold, unbearable water.
Steve Lechnir
Oct 23, 2015
First time using Pure Plumbing and my wife and I could not be happier. They exceeded all of our expectations - price, communication, professionalism and skill. What a wonderful experience! We used another plumbing company exclusively since 2003.
Eloff Perez
May 24, 2015
Great customer service, fast response and outstanding quality of work. I have used this company on many occasions and it has always been a great experience. I would highly recommend them to anyone looking for honest and hard working professionals.