Bates Security

Fantastic experience! Our tech (Marcus) was incredibly kind, professional and communicative which was so appreciated considering our chaotic schedule with four children! He was amazing at walking us through the system and thoroughly answering any questions or concerns that we had. We would highly recommend Bates and Marcus to anyone looking for an excellent security system and service!

Nick Hudson was our technician. He was excellent! He installed our security system in a timely manner and made sure we understood all operation procedures. I would recommend Nick and Bates to anyone.

Lisa accompanied the installation team and was very helpful. Nick and Trent were very efficient and professional. Installation was done in a clean and orderly way, and went smoothly. They explained the procedures of the security system well. We will definitely recommend Bates for those looking for a security system

We had to call a few times to to get a better understanding of what to do in certain cases and they were always there willing to help. Very understanding and super nice. They felt like family by the time the installation was done. I am willing to use them for my new home security system when it's built next year.

Installer was very knowledgeable and explained concisely operation of the system. Pricing was exactly as expected Bates is the first company I called as I was used to the level of service as being with them in the past.

Greg Curtis and Nick Hudson did an outstanding job on our church security! They had to leave the job due to a weather emergency but both volunteered to come back Saturday to finish the install. They did a very clean job and trained us to use the system before they left.

Bates takes care of our security alarm & camera system for our business. They have always been very professional and responsive to our needs and concerns. Their technicians (Josh is wonderful) and their customer service contacts (Lisa plus others) have always returned calls & answered my questions when they arise. We have great confidence having our security service with Bates.

Excellent customer service! The install was done by a well trained technician. Marcus was friendly, professional, and knowledgeable. He went the extra mile throughout the entire install process. His explanations were thorough, and he was very accommodating to any of our requests or service needs. He was helpful and patient with our team while explaining how to use the system and the app. He took additional time when needed to explain or clarify all of our questions or concerns.

Very professional and polite personnel. Knowledge of products and services. Chris did a fine job on installation and educating two non technical folks on our security system. Been very pleased with Bates to date.

I could not be more pleased with the service & attention I have received from this company. Marcus is absolutely the best, not only is he very knowledgeable about the products & the company, he could answer any question I had, you can tell within a short time he's just a genuinely a nice person. Bates is lucky to have him! I'm very pleased with the products & look forward to many years of service with Bates!

Great local company! Friendly customer service and professional technicians/installation. I'd recommend them to anyone looking for a little peace of mind at their house.

We chose Bates because of their reputation, locally. It's a good company, very well respected and I have previous experience with them. The fact that they're locally owned and operated is important to me. Their technicians are very prompt. Since they're a local company, they're usually there within the hour. This company and this system is one of the best.

I read previous reviews and contacted Bates based on their high scores. However, my experience was less than stellar. The price quoted was excellent and I believe their products are good as well, but the interaction I had turned me off. Over the course of two weeks, I was contacted repeatedly, which I found intrusive. I was referred to an electrician and was in the process of contacting them, but the Bates salesperson has already done that and then showed up when the electrician was here. While they may be good, my experience was most unpleasant particularly when it came to actually signing the agreement. I will look elsewhere.

In our industry we find relationships to be the key to our success. We search for companies that endeavor to provide a high level of customer service and dependability so we may develop a partnership we can count on. Sonitrol [Bates Security] is exactly that type of company. We could not be more pleased with the programs and systems we have purchased.

I did the paperwork with the sales agent Jerry during the evaluation and he said he would hold on to it till I decided but I wasn't interested and needed to speak to my wife for clarification it got kind of pushy and I didn't want to say it but I said we would discuss it. I said I can't give you any payment information and he said it's ok if you decide then call me i felt uncomfortable even signing stuff when he left so I called back and said we weren't interested again he said well I'll hold on to your paperwork and let me know when you are. Too pushy for me. Not sure I even want home security now.

Bates Security is a fantastic company! They are a locally owned company that gives back to the community through several different charities & have always had outstanding customer service! I can definitely say that I feel safer knowing that my home is being secured by Bates Security.

As the CEO of a large physician practice, surgery center and property holding company, I would highly recommend Sonitrol/Bates Security for your security needs, due to the company's excellent customer service and high level of expertise in the field. Specifically, I have worked with Scott Green for over 10 years and have received nothing but the best customer service.

My company recently assigned me to our facility in Lexington, KY. I am impressed with the depth of the quarterly inspection, especially as conducted by Jerel Prater. He was very professional and engaging.

My parents had a "trouble" call from their smoke detector and received a call notifying them of that. That day Zach went out and corrected the problem. I'm confident with the service that we receive from Bates Security!

We have used Bates Security for 12 years and I can't imagine any other security company monitoring the well being of our home. They are extremely attentive and the time it takes for them to dispatch the authorities is FAST.

Bates Security has exceptional product knowledge, and customer service! They truly care about the systems they design for our homes, and most importantly want to give back peace of mind. This family owned and operated business is the most professional company I've ever encountered.

Everyone knows the franchise brands. and their cookie-cutter solutions. If you want REAL protection and a CUSTOM security package - created for YOUR HOME or YOUR BUSINESS, Bates is the only call you need to make.

Bates attentiveness to our parents home security is unparalleled. Thank you all for taking the time to answer questions, provide outstanding customized service and being available to field our questions.

After we chose Bates Security, we were assured that if we chose Bates Security they would continue to provide the same level of service. They have kept that promise. We are satisfied with Bates Security as our security company. We are confident that our building is safe and the company has reacted promptly and courteously to our customer needs.

Recently, our company moved our offices to a newly renovated historic building. Scott worked with us throughout the renovation process to determine what our needs would be and how best to meet them. Scott's knowledge and experience were reflected in his insightful questions and recommendations.

I have Bates Security system installed in January of this year (2015). And we feel a lot better knowing we are protected by the police and fire service. It gives us peace of mind now that we did not have before when we are at home or away! It's so easy to operate, you can install an app on your cell phone and set your security system after you leave home and just before you arrive back home! Also the pricing is very reasonable!

I have used Bates Security several times now and I have always been satisfied with them. I have moved a few too many times over the last 20 years but in each home I have had their service. I have always been impressed with their professionalism. Their knowledge in designing a system that works for me is good and the installation of the actual system is done by a seemingly well trained and professional technician.

Their inside staff has always taken care of any of my needs when I call in. Bottom line I am happy with the services I have received and I have recommend them to many people. They are a locally owned company which is always a plus for me.

I trust them implicitly. They provide services for my home and business and are the best that I have ever used. Reliable service and exemplary customer support whenever necessary, which is almost never. The pricing is competitive, even with the national chains but the service is far superior to what the others' offer. I have been VERY pleased to deal with this family owned and run business. Thanks to all!

I found out the hard way. They told me it was a 2 year contract and I find out it was a 4 year contract after the first 2 year contract was completed. Same old equipment. I agree should have went with a national company. Not to mention the contract price went up on me after the first year. it is going to be a long 3 more years. Buyer beware!

We have been very pleased with our Bates Security system. We love that it allows us to travel without worrying about our home. Zack installed our system and was very helpful and patient with us when teaching us how to use our system. We would recommend Bates to anyone in the market for a security system.

Beware of contract. They claim its like a cell phone but charge you for the hardware (which you don't own) and then lock you into a 4-year contract with auto renewals. Lots of hidden fees and they charge to service the system. Pay more for a national company and avoid getting nickel & dimes with long-term deceptive contracts. They'll show you all the happy emails to convince you they are a hometown locally proud company. Don't buy into they hype.

Excellent company to do business with! I needed home security and a friend of mine highly recommended them. They were extremely helpful and listened to my concerns and I got the system I needed and would definitely recommend them to anyone who needs monitored sucurity for their home or business.