AA-Air

Excellent work. I always expected this company to be more expensive because of their professionalism and reputation. I used a smaller company before this visit for all of our needs. I should have given AA the call first without making assumptions. They showed me all of what was wrong in detail and gave me specific reasons why work needed to be done. They could have made other choices and charged me a lot more, but they were honest and focused on what I needed. I can't recommend them more highly. Thank you!

Phil always does a great job. We always ask for him to service our unit. Thanks as always for a great job. Service: HVAC system maintenance

We have used AA since the early 80's. Excellent company, dependable and customer satisfaction guaranteed. Highly recommend AAAir! Service: Heating system maintenance

Chaffee Air got us scheduled quickly, showed up early, and were knowledgeable and helpful with the problem. Can't recommend them enough! Services: A/C system maintenance, A/C system repair

Kyle did an excellent job explaining the issues I had in a very professional manner. He cleaned my HVAC quickly and had it running again in no time. I will certainly us them again! Services: HVAC system maintenance, A/C system maintenance, Repair HVAC

We had put off replacing the old furnace and heat pump even though we knew it was leaking coolant and not well maintained. Phil inspected it this year and told us we would need to do more repairs, but mentioned they had a same as cash deal with Wells Fargo. So we decided to replace it. Erin came out and inspected the entire house. She gave us several options and noted that the house was set up for a larger unit than we currently had.

She did not push us to upgrade, but let us make our own decisions. She is very knowledgeable about the different systems and saved us money by not replacing all the ductwork. She also made some recommendations for when we upgrade our sunroom. We would definitely recommend Erin and AA-Air to all our friends. We have been very impressed with them and will continue to have them service our system.

Our experience with AA could not have gone better. They recently put in a brand new furnace and AC for us after our 20+ year old system died. Erin was an absolute pleasure to work with and very knowledgeable. She recommended several options and let us choose what we thought worked best all for a price I thought was extremely reasonable. The installation techs were also very professional, friendly and did great work.

They've even checked back up on us a couple of times to make sure there are no issues. Now that it's all done we couldn't be happier with the new system. I will definitely be using them in future and highly recommend them to anyone needing any HVAC work done.

Donna and Cooper at AA Air saved our cat's life! She was able to pry up a floor vent register and escaped into the heating ducts on the coldest day of the year. We called so many HVAC companies but no one would help until we contacted Donna at AA. She texted us help and ideas throughout the day (over 8 hours!) and when we finally cornered the kitty INSIDE the HVAC unit, she sent Cooper out to help.

While it wasn't an easy HVAC unit to navigate, Cooper was able to open up our unit and I was able to pull our cat out of the supply air chamber. Cooper then helped us tape up the duct lines we frantically ripped open that morning. We are so grateful for both of them! They went above and beyond any other company in town to save our sweet cat.

Sat down at a waffle house this morning near two fellas with AA-Air shirts on. Before leaving they covered the bill for my family. I'm sure if you give these guys your business they'll take care of you. If you guys read this, we are so grateful to you! Stay golden.

Great company I had an appointment scheduled for later in the day and they called me first thing in the morning and fit me in. Kyle was my technician and was very professional and found my problem in seconds of looking. Was in and out very quick and checked over everything else to make sure everything else was working properly before he left.

My technician Craig was prompt, professional, and answered all my questions. Will use this business again! Edited to add: I knew it was coming (Craig told me), but my 15 year-old unit finally gave up the ghost. I called AA-Air and Erin came out to do my estimate. She was ultra professional and very informative. She explained the entire process, taught me some stuff about AC generally, was kind to my cats, and we fangirled a bit over science!

I had a couple of other companies give estimates, but I ultimately went with AA-Air, even though they were slightly more expensive. No one else matched their level of professionalism and care. At the end of the day, I am someone who wants a quality product with a quality install from a quality company. You get what you pay for. If you are someone who values professionalism, thoroughness, and quality, AA-Air is definitely the go-to in the Knoxville area.

I can't say enough for them. They even registered my product for the warranty; I didn't have to do a thing! AND, you don't pay until they do a follow-up consult on your new unit. Literally this is the BEST company I've encountered since I moved to Knoxville 6 years ago. Give them a try -- you won't be disappointed.

Kyle was an awesome technician and has a great sense of humor! He was professional, straight forward and told me exactly what I needed. This is my second time using this company and will continue to do so in the future! Service: HVAC repair

Being a Maintenance Plan customer, I had an issue with a recent visit and installation of minor equipment on my AC unit. The management was so responsive to the problem, contacted me for the solution (I did not have to contact them), and promptly took care of the problem in a VERY professional manner. I can't recommend them enough. Services: Heating system repair, Heating maintenance, HVAC maintenance, AC repair, HVAC repair

Craig was very thorough on everything he did, especially checking the AC unit and cleaning. He made suggestion to add surge protector and I went ahead and let him install that. Will definitely keep AA Heating and Air as my 6 month service in both heating and air units. Thanks again-- One satisfied customer- Terry Brothers Service: AC maintenance

Mr. Duke & his colleague came out the same day, and were fast, professional, and thorough in fixing a disastrous A/C issue that other companies tried- but were unable- to fix. Duke & Co. explained what they were seeing and doing in easy-to-understand terms, no surprises, and left my A/C in perfect working order for a very reasonable price. Don't waste your time calling around: THESE GUYS ARE TOP NOTCH! Highly recommend & will definitely use again:

They are incredibly fast for installation! They had us up and running with a new HVAC system in under 3 hours! Install and tech teams are fantastic here! The sales team took super good care of us. Erin did our inspection and calculations. She helped us find the perfect unit for us. I would reccomend everyone give these guys a chance, you will not regret it!

Great service! Professional and friendly. When there is something wrong with your cooling or heating system -- they fix it -- plain and simple!

AA-air just installed our new unit. I could not be happier with the service I got from David, Larry Wilkerson, and Kevin. Everything from the first phone call to the estimate and installation was done with professionalism.

Fantastic and quick service! Air was not cooling they had someone out the next day and the problem was fixed in about 45 minutes. Travis was very polite and professional. Will definitely use again!

John has serviced the heating and cooling on many occasions. He has always been prompt, attentive to the details, excellent in his work and fixing whatever might be wrong. He is friendly, a good guy, and dependable.

Phillip Pokrzywa performed the spring check-up on our system yesterday, April 3, 2015. As in the past many years he has serviced our system, he did an outstanding job. We know that we can count on Phil with complete trust to keep things in good working order.

The service professional, Phillip P, was exceptional. He was thorough, helpful with suggestions, very knowledgeable about the system installed, and explained patiently the answers to my questions. I would recommend this company and this professional to anyone interested in trustworthy, competent, and reasonably-priced service.

Phillip was outstanding. He completely worked around my schedule and completed the entire service while I waited. He checked to make sure that all of my issues were resolved before leaving and gave me some helpful tips on maintaining my system between scheduled visits.

I have been working with this company for over 20 years and they have never let me down. John (and all the service folks) is always courteous and explains what he is doing and why. If there is a problem, he explains what the problem is, how he will to fix it, how much it will cost and what the consequences are if it is not fixed.

AA-Air has been servicing my water source heat pump for over 30 years. They have always been responsive to my calls and quick to correct any problems. I have used them to install two water source units saving me lots on my utility bills for the past several years.