Five Valleys Restoration & Cleaning

Chase's work at Five Valleys with our floor restoration was amazing. I was ready to remove and replace my flooring and decided to give this a try first. My house looks, (and smells) so much better. Stains and discoloration that have been there for years are gone. Chase saved me precious time and money and I am very appreciative of his quality work.

I was so happy with my 5Valley experience. I had a carpet beetle infestation. Had all carpets cleaned and Hardwood floors scrubbed (with vinegar). The tech, Chase even vacuumed and sprayed with vinegar all my window ledges. And my elk mount! I hope they are gone now, I feel like I can sleep better and have peace of mind. Thank you Chase and the whole 5 Valley Team! Your great! Doreen Cleary

My experience with the worker that came and cleaned the vents and heating system was a great one! Chase was so easy to talk to and very clean and professional. Great Job!

I cannot give Five Valleys restoration enough thanks for their exceptional service. August 2021, the pipe under my upstairs bathroom sink burst. It wasn't discovered for approximately 1 hour and by that time had flooded the inhabited basement apartment. Within a few hours the tenants' belongings were moved into the garage, as much water mopped up as possible and a restoration company called.

The water had gushed through the vents and so much water ran down the walls that the drywall was rippled. Since it was late in the evening, it was decided that I would contact this restoration company in the morning on how we would proceed. When I called that restoration company, they told me they wouldn't be able to accommodate me for 2 weeks! I was able to get in touch with Five Valleys and within a hour they showed up and started the process of drying the apartment.

In addition, the upstairs bathroom had to have flooring torn up and replaced, the vanity dried out and repainted as well as the walls. Every aspect of drying the apartment, tearing out the drywall and carpeting, and restoring carpet, walls, painting, and some new cabinetry went without a hitch. Special kudos to Tracey, the project manager who oversaw the process.

She explained everything her team would be doing as well as was in contact with the insurance company providing them with emails, detailed documentation, photos, and explanations for her reasoning for remediation that the insurance adjustor had overlooked when he was on-site. The entire team at Five Valleys was in contact with me as to when they would be show up and what they would be taking care of that day.

Each team member was respectful, considerate, and understanding. The final project ended up being a $35K disaster.which was very stressful and emotionally draining since I needed to find a place for my tenants to live and I was living in a mess. Tracey worked at making the remediation as painless as possible. She went to bat with the insurance company to cover many aspects of restoration that if overlooked could have been costly to me.

When I was out of town during this time, my granddaughter was house sitting. Tracey and her team were in contact with my granddaughter to keep her notified of when they would be arriving at the house. At the time I was out of town, Tracey visited with the flooring company, emailed me pics of the flooring choices and helped me decide on colors. It's not often you find this kind of quality customer service anymore.

I highly recommend Five Valleys for all the services they offer. Carpet cleaning, painting, drywall, flooring installation, mitigation, water damage and clean up. Thank you, Five Valleys, Tracey and Team

Our business had an unfortunate incident on a Friday afternoon that couldn't be put off for the weekend. Window and building damage. They came right away and took care of everything. They were professional and friendly and got the temporary repairs done in a timely manner. I highly recommend Five Valleys Restoration.

Five Valleys came in after another restoration company had made a mess of the project and saved the day. I had worked with them in the past on another project, but when there was a major house fire, I did not know that I could hire anyone I wanted to complete the work so I hired one of State Farms preferred vendors with great regrets. Had Five Valleys been able to start the project and finish to completion, all would be good.

They did everything in their power to bail me out of a very bad situation and I will use them for any and all projects in the future. I highly recommend the company and especially Tracy for their honesty and professionalism. This is a company that truly cares about its customers.

Initially thought they were going to work out well. They responded to my call about a burst pipe promptly and got someone there that night. However that is the end of the positives. During the drying process I had to reach out multiple times to get an update for progress as I was t provided them on the agreed upon time. Additionally from the first day I told them my preference would be for them to handle repairs.

This was communicated to both the guy on-site and our project manager. It took 3.5 weeks with multiple unreturned calls to get any form of estimate for repairs. Requests to work with a different project manager were brushed aside and met with empty promises of "she'll get back to you today". In the meantime they removed all heating equipment without communication and did not sure the heat was fully on, leaving our cabin to refreeze and cause significant further damage and a significant increase in cost to repair. The only response was we can send someone out and charge you further to fix our mess. Would not recommend.

A deer fell in my window well and was unable to get out. As the deer panicked, it became quite a disaster with blood, fur, broken glass, and damage. I was at a loss and after calling 911/Fish & Game, I reached out to 5 Valleys Restoration. Their response was immediate and professional. 2 associates arrived undaunted, and they sanitized, cleared out, cleaned up the damage, and removed a lot of glass.

They also boarded and securely sealed the window alleviating worry and the need for immediate glass/window installation. The event was quite traumatic (we refer to it as the "deer crime scene"), but 5 Valleys Restoration's professional and immediate response alleviated much distress. PS. The deer survived.

Five Valleys Restoration and Cleaning did a great job cleaning my carpet and upholstery. Lead carpet technician Chase was professional, courteous, hard-working, highly motivated, conscientious, and did a great job. I had originally spoken with a Bitterroot company about cleaning my carpets but they freaked out when I asked if they would mind wearing a mask in my house (they told me masks were dangerous and their company didn't believe in them).

Chase was not only willing to wear a mask but also openly discussed his vaccination status with me. Five Valleys was professional and great to work with. I'd highly recommend them.

I love to folks Five Valleys Restoration & Cleaning! From initial contact to the end of the job, every employee I have worked with has been respectful, extremely helpful and responsive. Most recently, we had the carpets cleaned in our home. Chase paid careful attention to the entire job and left my carpets looking brand new! He even followed up to make sure I was satisfied with the end result. I will continue to call Five Valleys for all my home restoration and cleaning needs.

Very professional group of people! Did an amazing job. I wouldn't call anyone else in the future.

I got my carpets cleaned and I couldn't believe the stains they were able to get out. Very happy with the service and would recommend to anyone.

When we had water damage in our house due to a slow leak, Matt came on a Saturday to check it out. Even though it wasn't really an emergency, he got right on it. The guys who worked on my house were courteous and efficient.

We bought a house that needed mold remediation, and the real estate agents put us in touch with Five Valleys. The experience was great but I didn't think much about it - until four weeks ago when our dishwasher backed up and our house flooded on a Sunday night.

I have used Five Valleys Restoration & Cleaning for both a flood in our kitchen, and for routine carpet cleaning. They are professional, and on time. I would recommend theme to my friends, thanks for all that you do!

I have used Matt and the crew at Five Valleys Restoration crew twice, both times Matt not only solved the problem but got me back up and running like it never happened! Matt is professional, knowledgeable and is willing to go the extra mile to make things right.

Matt and the crew at Five Valleys Restoration are more than AWESOME! I have had a couple emergencies in the past year that have received immediate attention! They are fair, honest and will walk you through the entire process.

Matt and the crew are top notch. The staff is very courteous, professional and knowledgeable. They showed up when they said they would and went above and beyond my expectations. I highly recommend Matt and his crew.