Northern Plains

I used Northern Plains Plumbing and Heating for over 17 years. They installed a new furnace, central air and water heater. They served my home every year (installing new filters and other service work). I called about a service issued for my water heater. Service tech showed up, said he would have someone call back the next day - He didn't have a part for that evening.

I had to call them the next day to confirm they got the message - and I was told no message, tech did communicate, other techs were out and I could schedule an appointment for next day, however they didn't have parts for my brand of water heater and could call another service provider. I called another provider and they were there and fixed it the same day ($130 repair) The next day I received a bill from NORTHER PLAINS ($180) for the service call.

Which they informed me the management would discount the bill to 1/2. I was shocked how they handled the customer interaction. I have always supported Northern Plains and now have a new service provider. Good luck.

I had other places come over to work on my boiler and heat and they came over ten times and didn't fix the problem. I called Northern Plains one time. I have not had a problem since. Services: Plumbing pipe repair, Heating system repair

We had a well put in my Northern Plains Plumbing, it all started back in April we called got a quote and were told about 3 weeks out, we put our deposit down of 2500 dollars and the check was cashed. Fast forward we called a few times and asked a time frame, we were told that it would be a while, because animal wells come first. No problem, we don't need it that bad, and we love animals, so we weren't upset at all.

The only complaint I have about this course is that the cost went up 3 dollars a foot, as your contract is only good for 30 days. (Even though they cashed the deposit and kept putting us off but once again no big deal, we agreed to it, so that's on us, but also something that I think should be noted for anyone looking to drill). August 18th, guy comes out and tells us he will be back to the 23rd to start, they leave their trucks there, no big deal we are accommodating people.

They ask us to fill their water tank, no biggie, Happy to. The guys that drill the well are AWESOME and so nice to my son, they are super, which brings me to my complaint which is unfortunate and could have been avoided. On 9/13/2021 I call the same day my bill is due (totally my fault I hadn't opened the bill and told my husband and by the time I did on Friday they were closed, which is awesome and great for employee moral). Anyway, I call, and a nice lady answers the phone, I semi explain that the bill seems high, and have some questions.

She transfers me the Gardell, who is the excavating supervisor and does their billing. I state that I think our bill is a little high, and wondering if he deducted the deposit on my bill, his reply "No" I said oh, it just seems really high, we were quoted around 8500.00, he instantly corrects me and told me that was a break down, oh no big deal it is just almost 4k over so curious.

He then asks me my name and pulls up "my invoice", after saying we have a horse and quarter pump and pitless bottom. I am beyond confused and baffled by his abrasive tone and clear annoyance at my questions. I advised him that I would have my husband call him, his response was yeah do that. My husband gave him a call and spoke to him, after looking into it was realized that he was reading someone else's invoice (with the same last name and time of service), and he did indeed not take off our 2500 deposit.

I immediately went to their office and paid the invoice, just to be done. Honestly, I am not convinced that our bill is correct but am choosing not to pursue it due to Gardell's attitude towards me. Note that Gardell is the owner of the business hence why I feel it so important to write the review.

We are extremely pleased with the service and products provided by Northern Plains. They recently replaced our furnace and air conditioner and sealed cracks in ductwork. The staff were quite pleasant, very knowledgeable, highly experienced, responsive and informative. The installation was performed efficiently within the expected time frame and looks and works great.

The crew cleaned up meticulously. We believe that we obtained very good value on this project. We had previously contracted Northern Plains for a massive bathroom remodel and could not be happier with their work on that project, as well.

Had a service guy out to install a whole home humidifier and he did a fantastic job! He was on time and very professional. Explained everything I needed to know on functionality of humidifier and also did PM check on all other EQ.

I couldn't be more happy with Northern Plains. Friendly folks and honesty go a long way with them. The gentleman that just fixed my overflow valve was such a class act. Made sure to tell me everything he saw, what he was doing and what exactly was happening. Super friendly and efficient. They have a customer for life. Highly recommend.

Expensive, but replaced my water heater same day and did it right. Update: called because heater acted differently than the old one. They came out and checked it out and told us why at no charge! 5 Stars

Whenever we've had service come out to our house they've always been knowledgeable and thorough. but when it comes to us having a service plan in place, I think it should be the business's job to call and schedule those not the customers for both winter and summer check ups.

We are very happy we sought a second opinion from Northern Plains when our water heater was no longer functioning properly. Rather than offer us a quote for the install of a brand new system, the Northern Plains technician diagnosed and fixed the problem. It ended up being a simple, inexpensive fix. Thanks NP!

We needed an inspection done on our furnace and someone had recommended Norhtern Plains. They were efficient and affordable. There was a leak they were able to fix the same day. Everyone was professional and very helpful! Would definitely recommend.

Thank you for your fine services. Your employee was courteous and thoughtful. We like are remodeled kitchen.

Thank you for getting someone out to our condo so quickly. We enjoyed working with your employee, Russ. And will not hesitate to call on your company again, if need be. Thanks much.

Thank you so much for signing on to our small bathroom project. We enjoyed getting to know your contractors - they do exceptional work and were exemplary in their conduct. We so appreciated everyone's input and opinions, they were invaluable in our decision making. Thank you very much!

Thank you for the prompt correction of my plumbing problems. Your employees approach the problem with know how. With positive results in short order.

Just would like to say that Russ H. is an excellent plumber. I appreciate how he listens, his expertise, and how he respects one's property by cleaning up after his work! Brock and Brittney were both very cordial when I spoke with them.

I couldn't be more pleased to have worked with Lori Willson through the remodel of my two bathrooms. Her recommendations on all that was needed for the remodel were exactly what I wanted. I am 100% thrilled with how they turned out.

My air conditioner stopped working right before a really hot weekend. Everywhere I called I couldn't get in for at least a week. I talked to Northern Plains and explained to them I was 8 months pregnant with twins and they sent someone out immediately.

I recommend Northern Plains highly. They are very prompt, efficient and effective We had problems with our furnace that brought another company over multiple times without fixing the problem. Northern Plains came quickly, found the problem, explained to us, and fixed it.