Roadrunner Garage Doors

David came out and helped us repair our garage door. He worked quick and effective with excellent customer service! Would definitely recommend this company.

Avoid this company at all costs! Rafael came out and tried to get me to pay $1800 for a $300 repair blaming it on a supply shortage. After I told him I was going to get other quotes he said he would knock $200 off the price but that was "as low as he could go". He tried to get me to replace my 5 year old garage door opener because that was the only way he could guarantee everything would work properly. Horrible experience. Would not recommend.

I called 'Road runner' to fix an issue of my garage door/opener. Basically, the chain assembly is disengaged and it seems bullet/assembly is broken causing the chain to hang. While scheduling the appointment over the phone, I explained the issue and the lady representative told me that the technician will come, check all the issues/balance the door and replace the parts/fix the issue.

She also told that they work for any brand/manufacturer garage opener/door and all the parts are available with the technician and he can fix it on the spot - which is a lie. By the way a service fee of $25.00 will be charged for the diagnosis and the fee will be waived/adjusted for the parts replaced. The technician 'Rafael' came yesterday and i showed him the issue.

He just looked at the opener/chain and told me that the complete opener/system needs to be replaced without touching/checking a single thing and gave me the prompt simple solution - very easy. Huh! I asked him 'why'? He told me that he only has the 'Liftmaster' parts available and 'Overhead door' opener parts are not available and the 'overhead door' company actually didn't make any parts - which is simply not correct. So, he can't replace/ fix the broken parts and the only solution is to replace the complete system/opener and he suggested that i should go with Liftmaster which he can install it within an hour and the charge will be around $1000, which is simply not necessary in my case.

I asked him again - is he absolutely sure that 'Overhead door'/Opener parts are not available and the complete system/opener needs to be replaced? Is this necessary - he smiled and then told me that he is in the industry for over 30 years and know all the details - what is available and what is NOT. He insisted again that complete system/opener needs to be replaced - this is the only solution.

That triggers me the 'red flag' because i know the parts for 'Overhead door' are available and it simply doesn't make sense to me to replace the complete system as the system/opener is working properly and instead the issue can be fixed by replacing the parts only. I paid him $ 25.00 just for showing up and giving me the 'Incorrect/false' information which i don't think a good customer experience.

My question to the company/Owner - Are you/your technician not supposed to provide correct information to the customer? Please don't push for something which is NOT needed and asked for unnecessary replacements. If 'Liftmaster' is the only company/brand you work with, please mention that while scheduling the appointment that you can fix/parts are available for 'Liftmaster' only and you don't support for other manufacturer/brand.

If i had been told this while scheduling the appointment, i shouldn't have ask roadrunner to fix the issue and can look for others, who has the 'Overhead' parts available and can fix - it simply doesn't make sense to pay $25.00 just for your technician to show up and provide incorrect information/telling he can't fix other than 'Liftmaster'. Please be honest and don't ripped off the customer. I won't recommend this company to anyone. Thanks!

I called on a Sunday afternoon after coming home to find one of the springs broken on our garage door. Called Roadrunner and they had there guys out Monday morning and had us fixed within an hour! Great service, great company!

Roadrunner Garage Doors EXCEEDED my expectations! Our repair involved a single spring and bracket which disengaged from wall but left the spring intact and at full tension, held only by one bolt. Troy was fully engaged, pointing out the risk associated to anyone not trained and experienced with high torsion spring repair. Rafael, our Service Technician was prompt, courteous, and knowledge. Based on Rafael's evaluation and recommendation, the spring bracket was reinstalled at double strength as that of prior. This is not a DIY, just call Roadrunner!

Roadrunner took care of getting me a new door installed when my garage door broke. The installer, Raphael did a great job, and we are very pleased with the outcome. Highly recommend. Thanks to Troy for assisting.!

The team at Roadrunner Garage Doors has been great when it comes to repair and maintenance for my large, wooden rolling gate. Everyone who has come out to service my gate has been friendly and knowledgable. I feel like their pricing is fair and I can count on them to show up when they say they will and do a great job. They've done work for me a few times over the past six years and I highly recommend them!

Troy at Roadrunner Garage Door was awesome to deal with. He was always prompt to answer any questions I had and him and his crew were very professional. My wife and I are very happy with the CHI door he installed for us. Overall, I would highly recommend Roadrunner garage door for any garage door service or installation.

Troy with Roadrunner Garage Doors returned my call immediately. He had a technician out to my house within an hour to assess the problem. They replaced my garage door the same day. They were courteous and professional and I will use them again in the future!

One of the best experiences you can ever have with them. I know Troy for years. I had found them online for installation of my new garage door. Since then we, my brother, in-laws and other family members are using his service.

My daughter hit our garage door with her car last week. The door went out of track, and looked like it can fell from it any moment. We found roadrunner garage door online, and we noticed they offer same day service.

One of the springs on our garage door snapped, and we wanted to get this fixed ASAP since we had guest coming for dinner. We called quite a few garage door repair companies in our area. Each of them was asking premium price since we wanted to get it fixed ASAP.

Service was excellent! Garage Door Technician showed up on time. Estimate was reasonable. I can't complain. I am very pleased with the service. I recommend Roadrunner Garage Door to everyone in Houston.

Excellent Service. They replaced our garage door after trying to service our old unit. The technician gave us complete information so we could make an informed decision. Honest, friendly, and quick service.

Today Roadrunner Garage Doors installed my new garage door. I called last week to schedule my appointment. I had called in July and received a quote. They honored the same price and promptly scheduled my appointment for today. My appointment time was 11 am today. Prior to the appointment I received a call confirming today's appointment. They were on time, very professional and polite.

When they completed the installation of the garage door, they asked me to inspect the garage door and made sure everything was in working and in order. They left the work site clean and safe. I also received a phone call from the office to ensure everything was satisfactory and the workers were polite and professional. This is excellent customer service. I would recommend Roadrunner Garage Door installation and repair to everyone. Thank you

Roadrunner helped us quickly fix our broken garage door, even on a weekend! Thanks!

Roadrunner Garage Doors was very responsive to our repair needs. They listened to our repair needs and worked through our availability constraints. They provide a very credible and trustworthy service and do not try and sell you unnecessary services or parts. I would recommend them to others!

The service was great! Very timely on getting the job finished, made sure there were not any other questions, explained things very well.