Zen Windows

Zen did a wonderful job throughout the entire process. Quick reasonable estimate, fair pricing, great communication, professional quick installation, great follow up. I highly recommend Zen Windows Carolina for your home replacement window needs. Way to go, Zen! Service: Window installation

I highly recommend Zen Windows! Great windows at a very fair price. Every part of the process from ordering, to measuring and delivery/installation went very smoothly. Could not have asked for a better experience! Great install crew. No pressure to buy or long sales pitches. Great from start to finish. Service: Window installation

Great experience using Zen Windows! I would highly recommend! Just got my new windows installed yesterday and couldn't be happier! Service: Window installation

The sales team was great the installation team not so much. Installation was rushed and finished in one day and took 3 trips back to correct windows not installed correctly and then left the windows filthy. I spent 3 hours cleaning all the windows and another 2 hours touching up paint on walls and trim from installers banging into them. Service: Window installation

We used Zen Windows to replace our 40 year old single pane wooden windows. The process from quote to install was smooth and easy. Everyone (Ty, Scott, Sandy and Marco) was great. The communication was outstanding. Install of 20+ windows was done in about 6 hours. All our questions were answered promptly and any issues were brought to our attention immediately. If we had more windows to replace, we would not hesitate to use Zen again. Their products and people are fantastic. We highly recommend Zen Windows.

Really happy with everything Zen Windows did. No sales pitch, really clear quotes that were quickly adjusted whenever I changed my mind on a detail, on time arrivals for initial measurements and the installation, and of course, beautiful windows that work! Their prices are hard to beat- we spoke with 3 other companies before Zen, all had comparable prices, and Zen came in around $200-300 less for each window.

I'm not sure why, but I imagine it's partly due to them not wasting time/money on laborious sales pitches. The installation took right under 3 hours for 6 windows, very fast. The crew did say it was an easy install for them. They demoed the windows for me and were very clear on next steps with warranties, etc. They also took time to help us out with another window in our house that is tricky, which was unplanned and appreciated.

Once they left, you couldn't tell they were even here. No mess lest behind at all. The windows took a while to come in, about 4 months, but that's on the current state of supply chain, not Zen. Zen told me to expect a few months wait time, so again, very clear communication. We are definitely using them for the rest of our window replacements and probably some sliding doors!

Zen Windows was absolutely amazing to work with. From the first contact to the installation, Scott, Brian, and Sandy kept us informed on the timeline. We were priced fairly the first time around and we appreciate the uprightness that Zen Windows brings. Thank you to the team - we love our new windows and we are so happy that we get to enjoy this beautiful spring breeze!

They were very professional at the meeting. Scheduler was hard to reach after they left a msg. My windows were ordered and we had to wait roughly 4 months or more. We did 22 windows and a back door. 20 windows came and the crew was awesome! They did them in a day and I had difficult windows from the guy that did my vinyl. 2 dormer windows came in cracked, waited another month.

Still at this point no door. Not their fault though, covid sucked the life out of everyone with sickness, shipping, materials etc. My only gripe for Brian to learn. I waited that long patiently, you did the 20 windows and immediately invoiced me the same day with payment due! The contract was "pay nothing until the job is complete" Brian, an email or call asking me if we would pay for the installed windows would have been a nice touch! Overall, I would do business with them again. P> S save your money for the buy one get one offers! These guys are legit! And you dont have to pay for television advertising!

One of the best buying experiences I've ever had. Nothing but good things to say about everyone in the Zen organization. Have already recommended Zen to two of our neighbors. Great quality, excellent installation. Highly recommended. Service: Window installation

The people and service from Zen Windows are beyond excellent. I have high expectations for home improvement options and throughout my research for new windows they were consistently at the top for all my requirements. Every single person I came in contact with was kind and more than willing to answer all of my questions. The installation process was seamless and fast!

The crew operated like a team that truly takes pride in their skills. The windows are gorgeous and they've given new life to my house - bonus points for being great for insulation purposes and minimizing noise from the outside! Thank you Zen Windows for helping me finish this year with an awesome window replacement project.

Long review of the process I've experienced and still experiencing. I spent lots of time looking at different window companies, getting quotes and digging deep into the windows each company sells. Zen Windows Carolina was not the cheapest quote nor was it the highest quote. I picked them because Ty Schwartz was very good, responsive and patient and the reviews.

He provided me several quotes and options before I decided on doing the windows on the back side of the house to start. This project was just over $10k about 1/2 of the whole house cost. Ty would get a 5 star rating across the board. Contract was signed on February 8th. The next member of Zen Windows I dealt with was Scott. He called and setup a time for measurement.

This measurement was done around February 13/14. He was great on measurement day. Got it all done, discussed next steps. At this point I said are we looking at 11-12 weeks? He said oh no probably 8-9 weeks. At this point I'm good and we are still a 5 star review. I received and email from the owner Brian Zimmerman on Feb 15 stating the order had been placed and the factory would update around the 5 week mark.

On March 15th Brian updated me on schedule. At this point he said tentative delivery would take place around the week of 4/19 and apologized for the delay. My response was no problem and thanks for the update. We are still a 5 star review at this point. This is the point where frustration begins to grow. The week of 4/19 comes and goes with nothing.

I wait until mid week 4/28 and contact Brian for and update. I also contacted Ty at this point to seek his help. He responded right back that he would look into it. On 4/29 Brian responded and said everything came in and they were a "little" behind on installs but are starting to dig out. He said Scott would get me worked in within the next few weeks.

Still feeling okay, probably 4 to 4.5 stars right now. I waited and waited until finally contacting Brian and Ty again on 5/24. At this point I'm beyond frustrated. A project that started on February 8th had no end in sight as of May 24th. Brian responded on May 25th taking responsibility for lack of communication, gave me a long list of things causing the delay and said he would get with Scott on getting me scheduled.

The next day, May 26th Scott called in the AM and asked if I could be ready the next day. I said yes I could. He said he would notify me in the early afternoon if they would make it on that Friday. Had to see if they could finish the current job. At 4:30 he texted they had finished would be there Friday and to have all blinds down and room around windows.

I could not make this happen by the next day at that point. I will take the blame here so they could not come on 5/27. We rescheduled for Tuesday 6/1. Finally windows were installed on 6/1, they look great, I really like the windows from the inside. Interior finish is great. I will leave the outside finish pictures below. I would say over 50% of the miters look this.

Finish work should not look like this. Fortunately, I've have no money in this project as Zen does not require a down payment. Once these miters are addressed I will immediately pay my bill. At that point I'm not sure which direction I will go on doing the windows on the front of the house. Edit: Took a few days and couple of trips but everything has been taken care of. Brian was very good after the windows had been installed. The windows look great and seem to be of very good quality. I'm always for working through to a positive ending and that has happened.

This is a top notch group of people from the sales staff, the owner, pre-measure and the installers. They got the job done right the first time and in an orderly fashion as well as being extremely well priced. We love our new sliding door thank you for being a great company to work with.

Zen windows replaced all the windows in the house. The experience was a very easy process. They were there to answer any questions I had. Brian was my first contact with Zen and it was a pleasure talking to him and getting any questions answered. Scott came out to measure and he was wonderful as well. It was nice to deal with a company that was there for your questions without going through all the time consuming process of showing their windows with blow touches and heat lamps. We are very satisfied with the choice we made. Brain and Scott were a pleasure to deal with. Lynne Swaringen

Since the new windows have been put in, my husband and I can tell the difference in our house now. The house is much warmer and the heater runs a whole lot less. I would recommend Zen Windows to anyone that is in the market for new windows. Thank you Zen Windows for doing an AWESOME job!

It went very smoothly. Everything went as promised, on time, and very clean when they left. They did a really, really good job. I don't think I could have gotten a better company. I'd give them an A+.

Zen Windows performed the work exactly as they said they would do. They listened to our needs and concerns, offered a competitive price, and communicated before, during, and after the project. They showed up on time, performed the work according to specifications; they were polite, courteous, and considerate of our needs during the 2 days they were here.

They provided me with a quote same day I contacted them and then another quote same day when I changed my mind about what I wanted. They were great about getting back to me when I emailed them about questions.

This was a great experience from start to finish. Brian gave me a quote without a lengthy sales pitch after sending someone out to measure the window. The new windows were installed within 2 weeks (one week earlier than estimated). The installers were professional and courteous and cleaned up after themselves. I would highly recommend this company.

Everything went smoothly from getting the estimate to the installation. A very professional job including good and frequent communications by voice and email. Upon completing the job everything, inside and out was left clean. All of the old windows and debris were hauled away. We are very pleased with the project and Zen Windows.