Universal Windows

Purchase was a lot of back and forth ther first salesman was the most helpful, then the installers though they were quick and knew what they were doing taken old out and new in, they were poor on insulating and skimped on insulation, the areas between wall and frame, i put it in the survey BUT no response, i could see daylight between window and frame, they reluctantly fixed 2 spots, but said when they put vinyl In and silicone that would seal. Vinyl strips and silicone are NOT insulation.

Window installers were professional and courteous, and they cleaned up after themselves after completed. However, it did take them over 2 days to finish the windows install, while were were told by our sales rep that the install would be completed in half a day. Secondly, our sales rep told us we could get half screens instead of full screens, and it even shows in my contract that I ordered half screens. However, we were given full screens for all windows and when I asked why the installer said I needed to contact the sales rep.

I reached out to Universal Windows Direct and was informed that they do not offer half screens for any of there vinyl windows. I told them that my sales rep said otherwise, but the person on the phone didn't really seem to care and basically said I am stuck with the full screen. Not sure why our sales rep would even offer us half screens if she knew that those are not available, but I am annoyed to say the least. Poor customer service. Great windows. I cannot give 5 stars for my experience.

Terrible install from field crew and pathetic response from customer service. Should have spent my $29k with a different company. Update to their response.email sent to customer service, will update review after issues are addressed Update May 20th.crew came out to add caulk to windows, realized that would not work. So now they have to come back at another date and recap all the windows.

Still have not fixed screen door, said it was an Anderson door and should be under warranty. So they want me to contact Anderson and get them to repair a door that is not under warranty. Should have gone with renewal by Anderson to begin with. Update May 29th.recapped all windows and sent a check for screen repair. One star review still stands. Install crews had no company id's, guessing they are subcontractors just like the first install team. Did a poor job of site cleanup and fit and finish of some of the recapping was hastily done. Hope I never have to have any warranty work done, because this company is just horrible in my opinion.

Our windows were ready for installation about 6 weeks before expected. What a pleasant surprise! The installers were courteous and professional and did a great job. There was virtually no mess left behind, and the new windows look fantastic! Some of the locks are a little stiff, but maybe it's just because they're brand new.

John and Frank were our installers and work was perfect! The windows were even better than I imagined they would be. Super attractive looking inside and out. My house will be up for sale in 2 months and these windows are an extreme plus! Time frame was like expected. It was about 6 weeks wait. Tom the sales rep was amazing and helped me with color choices. I needed bronze to match the outside cedar and white on the inside. I am very happy just wish I did it sooner!

UWD made this such an easy process. Windows came in within 6 weeks. Removal and installation only took about 6 hours. The crew were very nice & cleaned up properly after themselves. The windows are absolutely beautiful! Im so happy with our decision to go with them! Service:Window installation

I had the pleasure of meeting with Don from Universal Windows Direct to get a presentation on his product an estimate to instal replacement windows for my home. I was impressed with the quality of the product ad the fact that the company stands behind their product with a lifetime warranty. Don work with me on the cost to get some of my problem windows replaced.

While I was not able to do the complete project at this time I did decide to do a partial install. I feel I will be happy with my selection and look forward to getting my new windows.

This was a great company to work for. I was shopping around for a while for windows and these guys were the best. Worked with me on a price. Delivered the windows sooner than originally projected and the crew installing it were not only fast, but efficient too. They did an amazing job. I'd highly recommend them to anyone. Service:Window installation

This has been the poorest work I have ever seen. Was scheduled for siding install and on body showed up or call. I had to keep calling to reschedule. The second time workers were scheduled for 3 days to complete work. They worked a day and half and then stop showing up. Had to call and call again to find out what was going on. Finally after numerous attempts we got a call back for set up for crew to return.

In the mean time my house was exposed to rain because they have taken old siding off. They finally came and finished up work. During the work they had a trailer in the yard for waste but piled everything in front yard. Nails everywhere and just a mess in the yard. Workers broke a little fence we had in front yard for flower bed. The work in the carport looks bad and they did not even do the front porch like they were suppose to.

During this nightmare of work I had to call to complain just to get something done but still not done in a timely manner. I have spoken with upper management and they seem to not care. With the nightmare we had to go through we should be reimbursed and they should write this off. We have used them before but it was nothing like this. I will never use them again.

I will advise everyone I talk to that they need to find someone different if not they may end up in hospital like I almost did. We are still waiting for a call just for them to come and fix the issues that are wrong so this process has already be going on about a month now where we were told it would only take 3 days. Poor work for what they charge you. Stay away from them.

What a great experience. Ben, Dom and Bud were very professional and quick. I would have never thought replacing 14 windows and our sliding doors would be done so quickly. The guys showed up on time and got right to work. When the job was done they cleaned up and you couldn't even tell work was done in our house because there was nothing left behind. Our house looks so much nicer now. This experience confirmed our decision for our investment. Thank you guys very much.

We couldn't be happier with our experience with Universal Windows Direct. From sales, to installation, the company was true to their word with communication & professionalism. Our sales rep, Eric, took the time to come out and explain everything to us, step-by-step. The installers came out on 2 extremely cold days and worked all day (both days) to get our windows & sliding glass door replaced.

We noticed a difference immediately with our inside temp, as well as how minimal our furnace runs (in comparison to before the replacements), once everything was finished. Thank you for doing such a great job & helping ease our minds with such a big purchase!

This place is horrible! I've had nothing but issues and every time they come to my house something else is screwed up, wrong etc. I regret ever dealing with this company and their run around. Suppose to replace/repair any broken frames. They not only didn't fix the frames, didn't seal a bunch which I had to do. They got spray foam on my carpet, and instead of saying something.

The installer just rubbed it in. My carpet is $60/yard. The windows leaked outside air into the house. I had to repair/fix or correct just about something on 28 windows. If I were to write out everything, I would run out of room. If you want to save yourself a major headache go somewhere else. You be glad you did.

The crew has been great in replacing my windows. I had a total of 21 windows and 1 door replaced over 3 days. Where on time everyday and the job looks great. Cleaned up all there mess every day. price was good and even gave a Miltary discount. Services:General door installation, Window installation

The sales rep was very helpful. However the install crew was late to the appointment. The installed said "they didn't even know about the install until that day" or they would have started their day earlier so they weren't so late arriving. After my husband sat waiting for over 3 hours for them. Then to find the toe lock on the slider isn't working right and we have to wait an additional 2 - 4 weeks for a replacement one, after we've already waited 3 months for the new door to come in.

The when installing the window found they did not measure correctly per the installer. The way the prior window was installed and the difference of the new window it's now showing 2 chunks of missing wood on my sill. The office says it's not a measure issue that happened but they'll be glad to fix my sill but need to get the parts, etc. fix it. Not sure how long it will take.

My initial plan was to use them again for additional doors needed but definitely waiting on how things are handled before making that decision. If they make things right in a quick manner then I would change my star selection.

From the initial contact and presentation to the measuring and installation the process was flawless and professional. The warranty is better than anyone should expect! Lifetime for me, the purchaser, plus 30 years for the next homeowner! Unbelievable! If I was in the market for windows I wouldn't look anywhere else. You will not be disappointed purchasing windows through Universal Windows Direct!

I filled out the online form for a consultation and was called almost immediately to schedule an appointment. We ended up doing a same day appointment that evening. Christopher was awesome. He was very easy to talk to, knowledgeable and polite. He was very thorough with all his information. He told us things I would have never even thought to ask.

He seemed genuine and honest. I will update when the whole process is done. Update: It took less than 2 hours to measure. It took about 10 weeks for the windows to come in. You have to schedule pretty quick after that or pay a warehouse fee to keep the windows stored. We scheduled and they were all installed within one day. We love our new windows.

They look so much better than our ones that were 20 years old, moldy and moisture prone. A piece of our siding was cracked during the install but they used an extra piece we had and come out to repair it. We had to remove everything near the windows for install day which was easy. Home owners are also responsible for taking down blinds, curtain rods and brackets.

Would be an extra perk if they could have taken down and put up blinds. That was a bit of a pain. Overall pricing was reasonable. We probably could have gone for cheaper windows but I am hoping our choice will help with the resell value of our home in a few years. They are easy to contact and speak to. I can't wait to have our shutters painted or replaced to match our black gutters and complete landscaping. That will really make the windows pop. I would recommend Universal Windows Direct.

I had windows installed throughout my house and would leave a 5-star review, but I have marked it three stars due to the constant calls I receive every couple of days. First off, I set up the replacement with the salesperson that gave me the quote, and the install went well. A month later, I received a phone call stating that I owed more money because the loan and deductible did not cover the project.

After pulling my loan details and the contract, I had to Prove there was a calculation error on the side of Universal Windows accounting those calls stopped. Every couple of days, I have had a call asking me how the install went, enjoying our windows, the next project I want to have done, and what other services they offer. I have told the person who keeps calling that we are happy with our windows and that I had just spoken to her a few days earlier.

I get that you are trying to make a sale. Still, at this point, I am not going to purchase any more service nor recommend the company being I am receiving repetitive, unwanted calls at random times of the day and afternoon/evening. In the last call I received, I mentioned that I received the same call just about every other day for the last couple of weeks, and if I want more services, I will call. While at work today and in a MEETING, I received another call (That I ignored). I am taking future projects to another company because I feel harassed about my next project.

Our experience with Universal Windows was disappointing to say the least. To start the salesperson came out sold us the windows and 2 sliders. We signed the paperwork at a agreed upon price when we got the paperwork the price was $1000.00 higher than the original agreed price. I called the salesperson and he said he had not measured one of the sliders and the price was higher.

After some discussion about not being our problem the price was lowered but not to the original agreed upon price. I asked the salesperson for the original paperwork done on his laptop and he stated he could not find it. In mid-May of 2021 Universal Windows came out to install our windows and 2 sliders. We purchased 11 windows and 2 slider with grids.

The installers were given 9 windows and 2 sliders without grids. The installers called the office and said they would be back at later date with the missing windows and sliders with grids. LATER was correct! it took eight months to get the windows (showed up 1/12/2022) and had no sliders with grids. It was obvious from the filthy condition of the windows that they had sat in the warehouse for quite some time.

The only bright spot to this disaster was the installers, the were polite, efficient, and hard working! For the price of this job the level of service we have received to date should be a crime!

Had new sliding windows put in throughout our home. The photos below show puddling water inside the house when it rains. Universal said this is normal which doesn't sound right to me. What will happed in the winter when the water freezes? I asked the installer to keep the old bathroom window (was like new) so I could install it as a replacement for my garage window.

They forgot and disposed of it. I called the installer and he came and measured it to see if he had a size I could use. Never heard back from him. I called Universal and they said your out of luck, you are going to have to buy your own window. DO NOT USE UNIVERSAL WINDOWS.

I have five windows replaced in my home, double hung and one fixed window. They arrived ahead of schedule and did a great job removing the old windows and installing the new ones. The windows are a bit expensive, but the quality seems to be much better than my original windows so I think it was worth it. Everyone from the salesman, customer service to the installers were very polite and took care in cleaning up after the install.

Kevin Hayes and the crew did a great job installing our windows. Thanks for the quality job.

Longest sales pitch ever. 2 hours and pressured to purchase windows when all we wanted was an estimate. Never even received an itemized price just a lump sum for 8 windows. Seemed high for the buy one get one free price I was supposedly getting.

I made an online request to get an estimate on 9 windows. I know exactly what I want. My husband is a general contractor and will frame and install them. They keep insisting they need to send a salesman to my house.

Ordered 9 windows from Universal windows Direct.windows were delivered within 4 weeks of the measurement and installed within 48 hours of their arrival.salesman with great and the windows were installed professionally.

Great to work with from the first phone call to schedule first appointment to the very last moment of installation! Great quality windows and they look amazing!

They might be able to do windows but they can't do doors. Needed a 36 door and they sent a 35 and 5/8 door. It doesn't fit. The is almost a 1/2 in gap between the door and the frame. It barely latches.

Excellent job, we are very pleased with our new windows, they were very professional and done a great job, would recommend this company to all my family and friends.

In August of 2014 I purchased a sunroom from UWD that was made by a company named Temo. Like I said, I signed a contract in August of 2014 with the promise of a start date in 8 to 10 weeks. Well, after 10 weeks I was promised to be in by Thanksgiving.

Universal Windows was a great company to deal with. Great financing and ready to answer any questions. All around good people to work with and a solid product to sale. Love our new windows. Mike Schultz was a fantastic sales man to work with who was there for us when we needed him.

Horrible service, we couldn't even get an estimate. After hearing Universal Windows Direct advertised on Charlotte AM radio, my wife and I decided that I should call them and ask about replacing 10 windows in our home.

I had windows installed by this company in 2013. Worst experience in my life with company. My house was left in a total mess, windows leak because they did not insulated them properly locks are broken from day one and no follow up.