South Austin Appliance Repair

They came out to fix my freezer, took 30min and over $300 and they stated it was a per visit cost. The same issue happened with my freezer 3 weeks later and when I called them back to look at it they kept scheduling me out 1 week later 3 different times and never came back. They eventually stopped taking my calls and messages. Do not recommend.

They were supposed to repair my dishwasher but never showed up. I tried all day to get an idea of when they would be coming because they said sometime between 1-7 but I could not get ahold of anyone and no one would respond to my voicemail. Finally around 2pm I called a few times in a row and then I got a text that they were talking with the tech and would call me shortly with a timeframe.

At 6:40 they text me to tel me they're not coming and will call me tomorrow to reschedule. A six hour timeframe and they couldn't even make it there. I only called to have them narrow down the time because I had a friend that blacked out that morning from low oxygenation and I wanted to stop by and check on him. Also, they never contacted me after the initial scheduling so I wanted to check to make sure I was indeed on the schedule for that day. This was very disappointing, a waste of an entire day, and extremely unprofessional.

Critical:Professionalism, Punctuality, Responsiveness Totally unprofessional and impossible to get ahold of. They do not answer any calls and never showed up. They gave a six hour timeframe which wasted my whole day and nothing even got repaired. Terrible business! Service:Dishwasher repair

I started dealing with this company in July, I paid for half of the cost of a repair, four weeks later, they had yet to return to fix my washer. It was one excuse after another for them not showing up. I have requested a refund and they said they would refund me and a month later still no refund. Impossible to get a hold of anyone in person, always having to leave a message. Unprofessional staff. Would not recommend them.

We made an appointment to have our fridge repaired. Appointment was set for the following Friday. We were told that they would be at our house between 1 and 5 pm. We made arrangements to be at the house all afternoon. When 5:30 pm came and went, we checked our phone only to discover we had a missed call at 4:30 pm from them, and a message saying they were on their way, but needed to to hear from us before just coming over. for the appointment that we had already made with them. Attempted to call, and the techs cell phone was turned off-straight to vm.

Left a message, sent a text, called and left a message again on the following Monday. have heard nothing from South Austin Appliance Repair as of the Monday evening. Wasted our time and would never recommend this company. No respect for others time?! Not cool. If we had been told when the initial appointment was made. the first time. that we were going to be called when they were in route, and we needed to verify that we were at home, that would have been no problem, but there was no indication of this.

Super lame. We have found another company that has been respectful with our time and communicative. There are other small appliance repair companies to use other than South Austin Appliance Repair.

They did an excellent job with scheduling the repair and giving a window of time for the technician to arrive. They called 30 minutes ahead of his arrival too. The technician was friendly and professional, and he brought the replacement parts and fixed it quickly. I highly recommend this business! Service:Washing machine repair

Our first appointment was scheduled to have the repairman come out and look at our microwave. We were then called back and told it would be the following day. No problem. The guy came on a Friday and he was great. Turns out we needed a new microwave. We bought one that Saturday and called Monday to get it installed. We were told the guy would be here Thursday between 1 and 7.

On Thursday, my husband was called and told it would be the next day instead. My husband explained that it would need to be before 5 pm and was told that was fine. Now, it is 4:50 p.m. and no one has showed up yet. My husband called and no one answered. I guess we have to hire someone else? This is so unprofessional to constantly call your clients and reschedule let alone reschedule and then NOT show up.

I would have just had Lowe's install it when we bought it a week ago if I had known how unprofessional we were going to be treated by South Austin Appliance Repair. Very poor customer service.

Everyone so nice. Called about dishwasher not working. Serviceman arrived on time and gave me his full attention while I told him what it was doing. He ran test and explained what could be done and I decided that I need a new one that I am sure will last a long time. As soon as I get it I will call them back to make appointment to make sure it is installed correctly.

I've used South Austin Appliance three times in 5 years. Chance is the man. He can fix any fridge or fix a leaky faucet. They do good work and it comes with a warranty. Be patient. Leave them a message and Judy will get back to you. I just bought a used microwave from these guys and it is like new with all new parts. My coffee is HOT lickity split. The door was old but Chance came back the following week with a brand new one.

We had a horrible experience with this company. We were forced to prepay for parts and labor because they were the only company in the area who could service our Verona stove. It took them over a month to get back to our home to do the repairs and replacements and when they did, it didn't solve most of the problems. We disputed this with our credit card company.

They promised to come back to resolve the issues and lied to our credit card company saying they did. They refuse to finish the work and have blocked both my phone number and my husband's. Nice way to treat senior citizens. Our fault was not throwing them out of our home when they demanded full payment up front. Lesson learned. When we called their distributor who was trying to help us, they sent them a legal letter telling them not to help us.

This company, in our opinion and experience, takes advantage of customers and is very honed at how to take your money. Let all the other reviews this company has stand for themselves as a testament of what happened to us and note that this is standard operations for them, with our transaction and in our opinion with others. Beware and proceed with caution.

We have had a troublesome refrigerator for the last few years and South Austin Appliance Repair has been a great help in trying to figure out what is going on. James in particular has been super helpful and thoroughly educates us on every issue we've had. They are responsive and helpful over the phone as well. We will continue to use them for all future appliance repair needs.

Our dryer suddenly stopped working, so we called South Austin appliance repair. Our tech was on-time and was able to diagnose and complete repair in about 45 minutes. He was polite and efficient. Prices seemed about the same as others.

We have used South Austin Appliance for a few years now. They have always been courteous and fair with us. They have even shown up well after hours after being delayed on another service call to address our repair needs. Chance is always straight with us on repair advice and we appreciate their honesty.

The folks at South Austin Appliance Repair are fantastic! They came out the same day I called and had my ice maker fixed in no time. They talked to me about how my refrigerator worked, gave me tips to keep all of my appliances working smoothly, and even guided me on what to look for when shopping for appliances in the future.

My refrigerator's ice maker and water were not working. He checked out the lines and replaced the filter, which he had to go get. The service was excellent. I had never learned about changing filters, so he instructed me about frequency and method of changing the filter. He was polite, helpful, prompt, and professional.

We have just had the washing machine repaired at our neighbors house. Since I am in Real Estate and also do some property management, they had asked me to look after things in their absence. The personnel at South Austin Appliance Repair were exceptionally nice to deal with and the technician really knew his job. Their card says HONEST PROFESSIONAL SERVICE and I found this to be true.

A friend recommended South Austin Appliance Repair when I needed my ice maker fixed. I called and they sent a technician the next day. He was nice and knowledgeable. He had the parts on his truck and fixed my ice maker then and there. They did a good job and I would definitely call them again.

I am very satisfied with South Austin Appliance Repair. The appointment I had previously set up with Lockhart Appliance Repair was canceled on their end due to an emergency, but I needed my freezer fixed ASAP so I called South Austin Appliance Repair. They were able to make it out to my home the next day, even though we live in Lockhart.