Atkins Roofing

Awful company, in our opinion: We cannot speak to anybody else's experience with this company, only ours. After our recent experience, we would advise anybody with a roof problem of any urgency to avoid this company at all costs. Upon contacting the owner, we were assured that he could have our roof repaired "in the next few weeks". However, when it came to scheduling and completing the work, he ended up vanishing for days and weeks at a time, on multiple occasions, only to invent a litany of excuses as to how a series of unexpected occurrences prevented him from showing us the courtesy of returning our multiple phone calls.

At this point, you're probably wondering why we didn't simply find someone else to do the job. Well, anybody who's tried to find a reliable roof repair contractor during the rainy season knows it's like finding a needle in a haystack. To a fault, we were impressed by his very persuasive sales pitch, as he sold himself as not only a roofing expert, but also a "waterproofing expert".

He accused all other roofers in OC of knowing nothing about waterproofing and claimed to be the "only" contractor who knew how to effectively and permanently waterproof a roof. He certainly knew exactly what we wanted to hear. Instead of acting ethically and telling us he was actually unable to get to the job in a reasonable amount of time, he used the, "I'm the only waterproofing expert in Orange County" and "I'll get to it next week" ruse to discourage us from going elsewhere, as our roof continued to leak.

In our case, the owner repeatedly failed to (1) return phone messages in a timely manner, (2) call us within the promised time frame, and (3) ultimately do the job as promised multiple times in the previous weeks. We eventually moved on to another company after the owner seemed to permanently fall off the map, only to hear from him about a month later, when he called to flippantly ask, "How's that roof"? Don't let the "waterproofing expert" sales pitch suck you in. You've been warned.

Made apt to check my roof, he finally showed up after couple calls to get him to finally commit to coming. Arrived with helper as Dan can not climb a ladder, said he only had 10 minutes as had Doctor apt in few minutes. Helper went up on roof and came back down and said I needed some work done. At that time Dan Atkins the owner said 'Oh, we charge $ 125 for roof inspection( after the fact ).

I gave him a check as think I will probably use this guy. Last I ever heard from him, I called him and got no calls or the promised quote for the Job. He lives 3 blocks from me here in San Clemente. Do not use this guy. Bob N

Had two appointments with this company and both times a no show. After the first no show I left 20 messages. Danny called late in the day with a lame excuse. I gave him a second chance and was a no show again. No call no follow up. DO NOT USE THIS COMPANY.

Dan seemed like a very nice guy unfortunately he came over for 10 minutes to look at my problem charge me $90. The fee was supposed to come off the repairs, but I can't get a hold of him to do the repairs. I have left him 3 messages he won't get back to me. Just make sure you don't give him any money in advance.

Atkins Roofing did an excellent job repairing our leaky roof! Danny was very honest and saved us a lot of money repairing a roof that others said needed to be replaced! He thoroughly explained to us what the problem was and what was needed to be done prior to any contracts being signed. The work was done very efficiently and the crew was very courteous and tidy. A couple of weeks later we had another leak issue related to a bay window (not the roof) and they came back and fixed that for the cost of a service call.

Called this guy and he was extremely rude. After looking at the reviews he appears to always have an excuse. I do not recommend a business owner with this type of attitude as their work is just as their excuses, bad.

In respnse to Danny's comments on my original review: All lies Danny! You and only you are the one who mentioned that you would help in filing an insurance claim! I know that roof repairs are typically not covered but YOU kept insisting that mine could be and you wanted to help with that. Interesting that you still remember that I was wearing boots 2 years ago.

You never mentioned anything about boots but made a comment about how I dressed which was and always is totally inappropriate for a man to do UNLESS he is the woman's husband or significant other! You tried to intimidate and bully me as a woman. Funny that you totally changed your tune when you came to the door to collect payment and my husband answered the door.

He was not comfortable with me being home without him when you were coming over because of your behavior towards me. He asked you how you would feel if your wife was intimidated by a man in her own home and told you he didn't appreciate you intimidating and threatening me! We ALWAYS pay our bills. I had asked you multiple times to email me an invoice and you never did!

How could I pay you without one when I didn't know how much we owed?! When you FINALLY send the invoice, 6 weeks later, it had the late fees and intent to lien. As I said in my review, the quality of your work seems good (except for not preforming a water/leak test after repairs) but we would never recommend you based on your unprofessional behavior

Waiting 3 weeks for someone to come and refit a tile.there are more reliable companies out there, can you imagine how long for them to come back if you have any problems after the work was completed. Poor (no) customer service.

Dont Bother! We waited months and months for an estimate and now he tells me he can't find it and wants to start all over. Too disorganized!

I have used Atkins roofing several times over the last few years to help me repairs needed on my roof. I find his customer service to be excellent and he calls back in a timely manner. His bids are competitive and the work is done with the professionalism you would expect. I recommend Danny and Atkins roofing for any roofing need.

Danny fixed our roof last year. He came when promised and repaired as promised.the price seemed fair to me. A year later we were selling and I couldn't find the receipt he mailed and needed it to prove we repaired the leak. Danny was prompt in providing me what I needed.

Very unpleasant experience with an initial bid. Beware of the $89.50 fee just to provide a quote. This was not mentioned in our first few phone calls setting up an appointment, only on his way over to look at our leak. He demanded payment upfront before talking about the project and only then told me he couldn't get to the actual work for a couple weeks. His demeanor is unpleasant, even made my wife cry. It is possible he could be a good roofer but we will not waste any time or money finding out.

This is by far the worst customer service we have ever experienced. Danny did not show up as promised and did not call us back. We had to find another roofer.

Second time I have used Danny Atkins for a roof problem. I had a major leak and Danny himself showed up and estimated the repair. He took pictures up on the roof and fully explained the repair process and cost. On repair day, Danny and his crew showed up on time and completed the repair as per the estimate. He even repaired some dry rot. I would recommend Atkins Roofing for any home in need of a roof repair.

Atkins roofing did a fantastic job fixing the leak in my roof. The dealt completely with the insurance company and was able to prove the leak was an insurance matter. Atkins roofing were very professional and showed up when they said they would be there. Danny is very friendly and very knowledgable in the matter at hand. I am very pleased and happy to have gone with Atkins roofing. Jeremy Sherman

Danny was very nice HOWEVER, when you go to his website it says there is a free estimate and when he got to the house he told us it would be $89.50. He took one look at our leak and knew exactly what it was. He still got his ladder out (which I later found out it what the charge is for) and got on the roof. He told me he would have an estimate that day and I didn't hear back from him for almost a week.

In the meantime our nursery was torn up waiting to hear back. :( I understand someone charging for their time, but I don't understand not following through with the service you've been paid for. I'm sure he is very knowledgeable but he was not in his integrity. I would NEVER pay someone for a big job like putting on a new roof on when he doesn't follow through or isn't up front from the very beginning. I don't want to hurt his business, but I definitely want people to know what questions to ask so they aren't out $90 bucks and a week's time. Good luck!

Atkins roofing did a fantastic job fixing the leak in my roof. The dealt completely with the insurance company and was able to prove the leak was an insurance matter. Atkins roofing were very professional and showed up when they said they would be there.

Excellent. We had an issue with a Wood Patio Cover. we used Atkins Roofing & they did a great fix of the patio cover - AND we then also used them for a roof-repair "fix" (that had been worked on incorrectly by a previous contractor). We would use Atkins for future projects. & would definitiely recommend them to others needing roofing or other repairs.

I would highly recommend Adkins Roofing to everyone. I had dry rot, leaks and termite damage. Danny and his team came out and did a professional job. I have had other work on my house during this time and all of the people have commented on what a professional job Danny and his team have done. I am a Realtor and will highly recommend Atkins Roofing to everyone.

Danny from Atkins roofing is a great guy with a great team. We had an emergency job and he showed up within an hour of the call. His work is professional, and he worked really well to help us finish the work in a very short timeframe.

Danny from Atkins roofing is a great guy with a great team. We had an emergency job and he showed up within an hour of the call. His work is professional, and he worked really well to help us finish the work in a very short timeframe. Atkins roofing is great and highly recommended.

Very obliging when I mentioned YELP, before I did he wanted to put me off. Was stopping by on his way home and wanted to charge me $79 for a roof inspection (equal to $480 an hour for a ten minute look.) When I told him the other three roof inspections I'd had that day were for free, he told me "then pick the lowest bid and go with them. " Business must be good in South Orange County to have that attitude